Trusted Agent profile
★★★★★
1,081 reviews across 3 offices and 3 platforms
DM & Co. Homes has three offices, in Solihull (two offices) and Harrow. Together they have 1,081 reviews on three platforms, rated 4.0 out of 5 overall.
297
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
775
Reviews on Trustpilot
All 3 offices
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DM & Co. Homes's three offices, most reviewed first. Each has its own page.
Showing 297 reviews on Google only. Show every review
5/5
GoogleFantastic service from Chiara, Evie, Laura and Steph on moving into our rented property. Nothing has been too much trouble, and the team have dealt with queries effectively and efficiently. This has made all the different to making our home move as stress free as possible. Thanks guys!
5/5
GoogleHighly recommended - friendly, honest, responsive and professional. Having rented in London for over a decade, I know how hard it is to find a good lettings agency and Russell and Tamara at DM &Co really stand out from the crowd. From my first contact they were very professional and friendly. When a landlord refused our tenancy application on a first property due to my needing a guarantor, they were empathetic and compassionate and really fought our corner. They were even happy to give us advice later as we continued our search and came up against some less scrupulous agencies. When a second suitable property came up, Russell remembered us and contacted us straightaway for a viewing and as a result we now have a lovely new rental property to call home. Unlike a lot of agents I have had to deal with, they are extremely transparent, and were happy to answer any questions we had regarding the tenancy agreement, deposits etc. I have encountered plenty of estate agencies who either don't bother to update their knowledge appropriately, or who will try to keep you in the dark just to see what they can get away with. At DM & Co there is none of this, just an honest, professional approach from a small, local team who obviously know the area well. We have been in our new property for nearly three months now and so far everything has gone off without a hitch - they are very responsive and helpful when communicating with our landlady regarding any queries we have, anything that has gone wrong in the property or anything else we have needed so far. So a big thank you to Russell and Tamara - if only more agencies were like you. Update (December 2025): after 5 years renting our much-loved property in Northolt, we have now moved on. The check out process went really smoothly and DM&Co were very human and flexible when we weren't quite sure of the timeline for moving out. Thank you both for your hard work and efficiency over the past 5 years - communication has always been great and it has been a pleasure to deal with you.
Dear A S, Thank you ever so much for taking the time to post the review. We are only doing our Jobs. DM&Co has been representing your Landlord now for almost 20 years. We know that we have left once more the house is very capable and reliable hands. Thank you too! Russell Owen and The DM&Co Team
5/5
GoogleI contacted DM & Co. after finding out that a property I was due to move into through another agency had fallen through because the landlord accepted a sale offer just a week before the move-in date. I had already given notice and was packed ready to go, so as you can imagine it was extremely stressful. I spoke with Gabrielle on the Monday and she was understanding, empathetic, and genuinely helpful. She told me about a property that had just become available and reassured me that the landlords were good people, something that is often overlooked in the rental market. It can sometimes feel like the tenant constantly has to prove themselves worthy, but Gabrielle understood that my past experiences with landlords hadn’t been great, and she gave me the confidence to trust the process and go ahead with the viewing. Everything was wrapped up by the Thursday. Evie and Chiara were extremely professional while also making me feel valued as a tenant. Communication was always clear and I was kept updated at every step. The referencing process was simple, fast, and straightforward through their online portal. They made everything so much easier that I completely forgot about what had happened just the week before with the other property. I would highly recommend DM & Co. to anyone looking for a property, especially those who value having landlords who genuinely care about a positive, respectful tenant-landlord relationship. You will not be disappointed. Thank you :)
Thank you so much for taking the time to leave this review. We are pleased to have been able to ensure the whole process was a positive one, and appreciate you recommending the team to others. We wish you happiness in your home. Best regards, Team DM & Co.
5/5
GoogleFrom start to finish my experience with DM&Co especially Chiara and Evie. Both ladies an absolute pleasure to deal with and a credit to the company.
Thanks so much for your review, and will pass on your kind words to Chiara and Evie. Best regards, Team DM & Co.
5/5
GoogleChiara and the team were so lovely and helpful sorting out our house move. Nothing was too much trouble and a lot easier than I had imagined .
Thank you for your message. We’re delighted to have been able to help you, and making it less stressful for you! Best regards, Team DM & Co.
5/5
GoogleChiara and Evie have been great help in finding us a flat to rent in Solihull. Communication was great, quick responses during the letting process, and regular check-ins after our move. It feels like we're in safe hands which isn't always the case with letting agents! Definitely recommend.
5/5
GoogleExcellent service!! Special thanks to Chiara for all the support she gave us.
5/5
GoogleGreat experience with Chiara! She was professional, responsive, and made the whole rental process smooth and stress-free as first timers. She remained transparent with fees/charges and answered all our queries almost immediately. Highly recommend for anyone looking for reliable letting services.
5/5
GoogleI’ve have great experience with DM&Co (Solihull). Chiara and the team were spot on with sharing properties that suited our needs. They remained in constant communication with us and were very realistic and honest about the process. I look forward to continuing our search for a home.
5/5
GoogleGreat service from Steph today, who collected a parcel I'd had delivered to my let property in error. Very friendly and efficient.
Thank you for your feedback. We’re glad Steph was able to help you so quickly and efficiently. Best regards, Team DM & Co.
5/5
GoogleFabulous
5/5
GoogleIt was my first time renting - Chiara and Gabrielle were extremely helpful and acknowledgable, and always there for any question's I had, would highly recommend!
Thank you for your lovely feedback. We’re delighted Chiara and Gabrielle were able to support you through your first renting experience and make it a positive one. Best regards, Team DM & Co.
5/5
GoogleChiara and Evie have been a tremendous help in finding my rented apartment. Their excellent communication skills ensured I was kept informed at every step of the process. They made what can often be a stressful experience feel smooth and hassle-free. I would highly recommend them to anyone looking for support with their rental journey.
We truly appreciate your kind words. It’s great to hear that Chiara and Evie’s support and communication made your rental experience such a positive one. Best regards, Team DM & Co.
5/5
GoogleThe service I received from my experience with DM&Co. Homes are excellent from start to finish. They are professional and knowledgeable. The communication is great you don’t have to keep chasing like other States Agents as soon as you contact them they will get back to you with no time. Big thanks to Chiara, Evie and Gabrielle!!!!
Thank you for your wonderful feedback. We’re so pleased to hear that Chiara, Evie and Gabrielle provided such a professional and responsive service throughout your journey. Best regards, Team DM & Co.
5/5
GoogleI would like to thank Ann and Victoria. Ann was first to inform me that the offer for my first home was accepted and Victoria was second to inform me that the contracts have been exchanged and on completion day phoned me to pick up the keys. I would also like to mention their kindness in giving me a card and buying me chocolates as a gift.
Thank you so much for your lovely message. We’re delighted to have been part of such a special milestone and will be sure to pass on your kind words to Ann and Victoria. Wishing you many happy memories in your new home. Best regards, Team DM & Co.
2/5
GoogleWe bought our house through this agency and, while the admin side was handled smoothly, our experience at the viewing was completely overshadowed by the behaviour of the female estate agent. As soon as we arrived to view what was a very expensive property, she made fun of my car. This was shockingly unprofessional, disrespectful, and frankly insulting. When you’re about to make one of the biggest financial decisions of your life, you expect to be treated with courtesy and professionalism, not mocked the moment you step out of your car.
Thank you for taking the time to leave your feedback. We are very sorry to read about your experience and the way you felt during your viewing. What you describe is not the standard of professionalism we expect from our team and we take this matter seriously. At present, we have not been able to identify which property or member of staff this relates to, so we would be grateful if you could contact me directly on georgia.smith@dmandcohomes.co.uk with further details. This will allow us to properly investigate what happened and ensure appropriate steps are taken. We truly value all feedback, as it helps us to maintain the highest level of service and we would very much like the opportunity to put this right. Kind regards, Georgia Smith
5/5
GoogleChiara, Evie and Gabriell (Solihull) are absolutely amazing and work extremely hard to find the right tenants for you. They were extremely professional and patient throughout the whole process and kept us informed at all times from start to finish. Once again a big thank you. You all are an asset to the team. Dm & Co has always been amazing, we have sold, bought and rented with them, and each time has been a fabulous experience. Highly recommend this company and its amazing staff. S & H
Thank you so much for this lovely review, we really appreciate the time you have taken. Thank you for the recommendation! Best regards, Team DM & Co.
5/5
GoogleWe had the wonderful experience with Evie and Chiara from the Solihull branch. Evie was so supportive and understanding with all our needs and helped us find the most perfect of homes to rent. Chiara was amazing and efficient at making sure all the paperwork was sorted out. Out of all the rental agents we've had over the years these two ladies are hands down the BEST agents, thank you ladies! Highly, highly recommend!
Thanks for this amazing review! The team will be thrilled and we are so glad you had such a wonderful experience. Best regards, Team DM & Co.
5/5
GoogleQuick and easy ! Thank you
Thank you for your feedback, we’re glad we could make the process quick and easy for you. Best regards, Team DM & Co.
5/5
GoogleChiara Gemeli-Williams and Evie Law were incredibly helpful throughout our renting journey, from the first viewing to move-in, making the entire process smooth and hassle-free.
Thank you for your kind words. We’re delighted to hear Chiara and Evie made your renting journey smooth and hassle-free. Best regards, Team DM & Co.
2/5
GoogleWe tendered a sensible offer on a property. They didn't even have the courtesy to call us back to say it had been rejected or giving us the opportunity to increase our offer. Very unprofessional in my opinion.
5/5
GoogleChiara has been absolutely brilliant helping my mum to let her home after a nightmare tenant, the stress she took off my mum, the efficiency of the process & her warm attitude is amazing and I couldn’t recommend her more! Thank you so much
We really appreciate your kind words. It’s wonderful to hear how Chiara’s support and approach made such a difference for your mum. Best regards, Team DM & Co.
5/5
GoogleChiara & Evie we’re always professional, responsive & helpful. Very friendly & efficient too. Thank you both 😁 …
Thank you for your kind words. We’re so pleased Chiara and Evie made the process professional, friendly and efficient for you. Best regards, Team DM & Co.
5/5
GoogleFantastic experience with the DM & Co team - especially Evie and Chiara. They really took the time to understand our unique situation and supported us through every step of our move back to Solihull."
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Solihull (Number 8) has the most, with 509 reviews rated 4.9 out of 5, followed by Solihull (2 Forest Court Shopping Centre) with 499.
The three DM & Co. Homes offices, by town:
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