1/5
GoogleBe very careful! A bunch of fools, cheaters and thieves. Dozens of messages and half a year of trying to get my money back. Only starting a court case helped and they returned the money. The worst agency I have ever been.
Trusted Agent profile
DM & Co. Homes estate agents in Solihull and Harrow
★★★★★
1,081 reviews across 3 offices and 3 platforms
DM & Co. Homes has three offices, in Solihull (two offices) and Harrow. Together they have 1,081 reviews on three platforms, rated 4.0 out of 5 overall.
297
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
775
Reviews on Trustpilot
All 3 offices
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Our offices
DM & Co. Homes's three offices, most reviewed first. Each has its own page.
- DM & Co. Homes Solihull (Number 8)Number 8, The Pavilions, Cranmore Drive, Shirley, Solihull, B90 4SB, B90 4SB509 reviews · 5 on Google (3.4)27 in the last 90 days
- DM & Co. Homes Solihull (2 Forest Court Shopping Centre)2 Forest Court Shopping Centre, Dorridge, Solihull, West Midlands, B93 8FG, B93 8FG499 reviews · 219 on Google (4.8)27 in the last 90 days
- DM & Co170 Greenford Road, Sudbury Hill, Harrow, HA1 3QX, HA1 3QX73 reviews · 73 on Google (4.2)5 in the last 90 days
Reviews on Google
Showing 297 reviews on Google only. Show every review
Google1/5
GoogleAwful.
Agent replied · 23 October 2024
I truly was extremely sorry to read the negative reviews. The person who was involved with the respective situations is no longer generally associated with the Company and although she had her own style of trying to help potential Tenants, I am concerned that these people had cause to complain about our service shortcomings. When I started the company 17 years ago, our aim was always to provide the highest customer service satisfaction. I would very much like the chance to assist them again personally and hope that they will give me this opportunity to show what we are really about and to leave a lasting, positive impression with them. Thanking you, Russell Owen LLB Hons
5/5
Googlewe rent a property for 4 years with this agency. never had an issues with them, just the landlord. very surprised to see so many bad comments.
Agent replied · 23 October 2024
Thank you Aleksandrs for your review.
1/5
GoogleThe worst agency I have ever been. The lady in the office very rude and she threaten me. They keep your deposit and dont't want to give it back after end of tenancy.
Agent replied · 23 October 2024
"I truly was extremely sorry to read the negative reviews. The person who was involved with the respective situations is no longer generally associated with the Company and although she had her own style of trying to help potential Tenants, I am concerned that these people had cause to complain about our service shortcomings. When I started the company 17 years ago, our aim was always to provide the highest customer service satisfaction. I would very much like the chance to assist them again personally and hope that they will give me this opportunity to show what we are really about and to leave a lasting, positive impression with them." Thanking you, Russell Owen LLB Hons
1/5
GoogleVery bad service!! Stuff is really rude, unhelpful! I won't come back any more! I had an appointment to see a flat. I had 2 minutes to see and than she asked me to leave. Tenant still was in a flat, wanted to ask him and lady from agency started shout on me! Can't speak with no one, and all questions just in office. Lady from agency made me angry! I hadn't patience - just left. Hardly not recommend!
Agent replied · 23 October 2024
I truly was extremely sorry to read the negative reviews. The person who was involved with the respective situations is no longer generally associated with the Company and although she had her own style of trying to help potential Tenants, I am concerned that these people had cause to complain about our service shortcomings. When I started the company 17 years ago, our aim was always to provide the highest customer service satisfaction. I would very much like the chance to assist them again personally and hope that they will give me this opportunity to show what we are really about and to leave a lasting, positive impression with them. Thanking you, Russell Owen LLB Hons
1/5
GoogleThe WORST customer service I have ever experienced! Very rude female staff member, who stated she was the Managing Director. She had no respect for us as customers, made us feel unwelcome after travelling 90 mins to view a 3 bedroom property. The staff member looked at us and told us we were not suitable for the property and stated she didn't want to show us the property, after we had given all our requirements and details over the phone. We are three professional females with full-time jobs, so I found this unbelievable. When we were finally allowed to see the property, it was in no liveable condition, smelt strongly of smoke, dirty and unclean. We were not allowed to take any photos of the property. I was appalled with her attitude and behaviour towards us, as well as the standard of properties the company felt were acceptable to advertise. I would not want anyone else to experience this sort of service, so I strongly advise AVOIDING this agency if you want to be respected and treated fairly as a tenant, as she seemed to view potential tenants as the enemies, which is a very odd business strategy for a letting agency!
Agent replied · 23 October 2024
I truly was extremely sorry to read the negative reviews. The person who was involved with the respective situations is no longer generally associated with the Company and although she had her own style of trying to help potential Tenants, I am concerned that these people had cause to complain about our service shortcomings. When I started the company 17 years ago, our aim was always to provide the highest customer service satisfaction. I would very much like the chance to assist them again personally and hope that they will give me this opportunity to show what we are really about and to leave a lasting, positive impression with them. Thanking you, Russell Owen LLB Hons
1/5
GoogleStrongly don't recommend, extremely high fees. Bad contact with office, unprofessional staff (except Russel) The most expensive agency fees which I use ever.
1/5
GoogleVery unprofessional staff lack of communication skills and ability , had the most casual attitude towards my need, really felt unwanted in the office. No call to inform cancellation of viewing nor a reminder for the viewing. Don't feel like stepping in that office again. Please don't bother to visit the office if you want to feel valued for doing business with them. I wish i could give them negative ratings but don't have the option, hence the 1 or definitely a negative 10
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about DM & Co. Homes
Which DM & Co. Homes office has the most reviews?
Solihull (Number 8) has the most, with 509 reviews rated 4.9 out of 5, followed by Solihull (2 Forest Court Shopping Centre) with 499.
Where are the DM & Co. Homes offices?
The three DM & Co. Homes offices, by town:
- Harrow: 170 Greenford Road, Sudbury Hill, Harrow, HA1 3QX, HA1 3QX
- Solihull (2 Forest Court Shopping Centre): 2 Forest Court Shopping Centre, Dorridge, Solihull, West Midlands, B93 8FG, B93 8FG
- Solihull (Number 8): Number 8, The Pavilions, Cranmore Drive, Shirley, Solihull, B90 4SB, B90 4SB
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