★★★★★ 5/5
GoogleWe've been with DJ Alexander now for more than 10 years and we have consistently received excellent service and support for our two properties rented out in Edinburgh. One of our properties was recently advertised and rented out by DJ Alexander in less than a month and at a higher rent than paid by our previous tenants. A very smooth and well managed process from exit by our previous tenants to entry by our new tenants.
Richard · 15 March 2026 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 16 April 2026
Thank you, Richard, for this excellent review. We will pass this onto the Team.
★★★★★ 1/5
GoogleThis afternoon your driver plate KN 75PVO was hanking and stressing pedestrians and drivers on Lothian road.I see too much anger on streets and its irrisponsible behaviour and can cause accidents.
Dusan · 15 March 2026 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 16 April 2026
Dear Dusan,
Thank you for taking the time to leave a review, we appreciate your feedback. We are happy to look into any issues that you have experienced, please email customerservice@djalexander.co.uk for further assistance.
Kind regards,
DJ Alexander Customer Service Team.
★★★★★ 1/5
GoogleDay 30 and not returned deposit! No communication! Absolute shower
My dealings with DJ Alexander from the very start were poor. My rented flat that I stayed in whilst separated from my wife was not secure or wind/water tight on move in date. All deficiencies have to be reported in an online portal. Severely lacking in any form of customer service. I would not recommend this company to any prospective landlord or tenant
Craig · 15 March 2026 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 16 April 2026
Dear Craig,
Thank you for taking the time to write a review, we appreciate your feedback. We are happy to look into any issues you have experienced, please contact customerservice@djalexander.co.uk for further assistance.
Kind regards,
DJ Alexander Customer Service Team
★★★★★ 5/5
GoogleWe've had long standing problems with shared drainage in a flat, Josh Taddei at DJ Alexander took it on, arranged contractors and sorted everything out. Excellent result with minimum hassle.
Robert · 15 March 2026 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 16 April 2026
Thank you, Robert, for this excellent review. We will pass this onto Josh and the Team.
★★★★★ 5/5
GoogleKarolina is always with great cooperation and great communication, perfectionism, we have never been disappointed, I highly recommend .
Thank you.
Master · 15 March 2026 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 16 April 2026
Thank you, for this excellent review. We will pass this onto Karolina and the Team.
★★★★★ 5/5
GoogleRating only, no written review.
Olivia · 15 March 2026 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 16 April 2026
Thank you, Olivia, for this excellent review. We will pass this onto the Team.
★★★★★ 1/5
GoogleRecently rented a property through this company and sadly it was a terrible experience
The property was riddled with Mould and Damp, which was brought to the attention of the property manager very quickly, which was ignored for roughly 2/3 months. It was not until legal action was brought up before we actually managed to end our tenancy early and get our deposit back. There were also multiple emails sent to get this sorted which were ignored including many other problems with the flat, which was located a 5 minute walk from the office in Inverurie
I do not know if this was a property manager issue or branch issue but DJ Alexander broke our tenancy agreement on multiple occasions and the repair standards 2006 (which we had to send a 4 page document to them to prove and highlight) and I absolutely wouldn't advise anyone to rent through this estate agents
Liam · 15 March 2026 · DJ Alexander Aberdeenshire
Agent replied · 16 April 2026
Dear Liam,
Thank you for taking the time to write a review, we appreciate your feedback. We are happy to help you with any issues you are experiencing, please email customerservice@djalexander.co.uk for further assistance.
Kind regards,
DJ Alexander Customer Service Team
★★★★★ 5/5
GoogleJames and Abby were very helpful and attentive selling our rental property for us.
Chris · 16 February 2026 · DJ Alexander Edinburgh (1 Wemyss Place)
Agent replied · 16 April 2026
Thank you, Chris, for this excellent review. We will pass this onto James, Abby and the Team.
★★★★★ 5/5
GoogleSold quickly - James handled everything from start to finish and was excellent to deal with.
Craig · 16 February 2026 · DJ Alexander Edinburgh (1 Wemyss Place)
Agent replied · 16 April 2026
Thank you, Craig, for this excellent review. We will pass this onto James and the Team.
★★★★★ 5/5
GoogleAbby was very friendly and professional when she helped me view a flat, which I later purchased. She pointed out useful aspects to me, helped me figure things out and her reassuring advice led me to come to a decision to put an offer in. I have had viewings with other agents and Abby's from DJ Alexander stood out as one she was making a great professional effort with. I also met Leandra at the office, when collecting the keys. Her warmth and manner was appreciated and I felt welcomed. I really like DJ Alexander and they impressed me from start to finish.
Samantha · 16 February 2026 · DJ Alexander Edinburgh (1 Wemyss Place)
Agent replied · 25 January 2026
Thank you, Samantha, for this excellent review. We will pass this onto Abby and the Team.
★★★★★ 5/5
GoogleRating only, no written review.
Victoria · 16 February 2026 · DJ Alexander Aberdeen
Agent replied · 16 April 2026
Thank you, Victoria, for this excellent rating. We will pass this onto the Team.
★★★★★ 5/5
GoogleVery professional Company and helpful staff
Keith · 16 February 2026 · DJ Alexander Aberdeen
Agent replied · 16 April 2026
Thank you, Keith, for this excellent review. We will pass this onto our Aberdeen Team.
★★★★★ 5/5
GoogleExcellent service here from the start to finish. Easy navigation to all of the online questionaures and readily available assistant should one is required. Super impressive of the timely responses and follow through to customer outstanding documents.
Olaoluwa · 16 February 2026 · DJ Alexander Aberdeen
Agent replied · 16 April 2026
Thank you, Olaoluwa, for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
GoogleWe as a family have used this company to rent our properties for many years and the service is exceptional! Gill is the agent we deal with mostly and she really is dedicated to her clients and makes everything a really smooth process! I wouldn’t think of using anyone else.
Jo · 16 February 2026 · DJ Alexander Aberdeen
Agent replied · 16 April 2026
Thank you, Jo, for this excellent review. We will pass this onto Gill and the Team.
★★★★★ 5/5
GoogleI had a wonderful experience with DJ Alexander in finding my flat. I sincerely appreciate Karolina for her help and patience. The process from beginning to receiving the keys was very smooth. Many thanks again.
James · 16 February 2026 · DJ Alexander Aberdeen
Agent replied · 16 April 2026
Thank you, James for this excellent review. We will pass this onto Karolina and the Team.
★★★★★ 5/5
GoogleGreat company and great service. Top marks to David Brash!
Liam · 15 February 2026 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 1/5
GoogleDJ Alexander are thief’s! Avoid renting with this company. Refusing to return our £1,800 deposit.
When we viewed the flat (21 Hughenden Gardens) it was filthy but the agent who showed us around informed us it was due to have a deep clean so not to worry. When we got the keys it was immediately evident no clean had been done at all. Photos attached of just some of the mess left in the rooms. The entire place was filthy, dirty floors, sticky counters, dusty everywhere, used sanitary pads, old rotting food. We got the keys on a Friday evening so could not wait until the following week to ask them to clean it so we had to clean the entire place which added extra stress to our move.
During our short 8 month stay in this flat they never fixed any issues we reported upon moving in. The smoke alarms didn’t work when we moved in. The buzzer intercom didn’t work. The taps were loose. Unsafe wiring in plugs in the hall. Nothing was addressed or sorted.
When we moved out we spent the entire day cleaning the flat to an immaculate standard as we were aware from reading reviews DJ Alexander will try anything to keep your deposit. I even repainted scuffs on the walls to ensure they didn’t have a single thing to say.
It had been 4 weeks since we handed our keys in and we still do not have the deposit. For the first 4 weeks I’ve been consistently emailing and phoning asking when I can expect my deposit back. They have now informed me they expect to take £300!!! cleaning fee due to dust on the intercom (that doesn’t work!!) and some dust behind a radiator. I had to ask multiple times for an actual quote for this cleaning with a breakdown on how they are getting to £300 and they kept just saying they would get one. Finally after repeatedly chasing I have been sent a quote (which from other reviews I strongly believe DJ Alexander either takes a portion of the ‘cleaning’ fee or has some stakes in this business). Within the breakdown it states ‘dusting of intercom and radiators £80. ‘Cleaning of master bedroom £40’ How can they actually get away with this? What cleaner charges this for some light dusting of skirting boards?
Again we left the flat absolutely spotless, far cleaner than we found it and they are still trying to charge us £300 cleaning fee. They should be completely embarrassed and ashamed of themselves.
Do NOT rent with DJ Alexander unless you don’t mind not receiving your deposit back - because trust me they will find any way to keep it. They are dishonest, scheming, scammers.
Bethan · 15 February 2026 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 16 April 2026
Dear Bethan,
Thank you for taking the time to leave a review, we appreciate your feedback. We are happy to look into any issues that you have experienced, please email customerservice@djalexander.co.uk for further assistance.
Kind regards,
DJ Alexander Customer Service Team
★★★★★ 4/5
GoogleI think DJ Alexanader is a good team. On moveing to the flat I find the extractor fan in the bathroom will not switch off ,due to a painter leaveing masking tape all around the edge of the extractor fan, But once removed it turned out that the fan switch does not work properly anyway. This might mean fitting a new extractor fan as I do not think you can replace just the switch. Hopefully my new fan will turn up soon. My only other concern is that the council contact me soon about the council tax I want to pay them. Apart from those two items I am happy. regards Derek Martin
Derek · 15 February 2026 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 16 April 2026
Thank you Derek, for this great review. We will pass this onto the Team.
★★★★★ 3/5
GoogleRating only, no written review.
Graeme · 15 February 2026 · DJ Alexander Aberdeenshire
Agent replied · 16 April 2026
Dear Graeme,
Thank you for taking the time to leave a review. If there is anything we can do to assist in improving your experience then please email customerservice@djalexander.co.uk.
Kind regards,
DJ Alexander customer Service Team
★★★★★ 5/5
GoogleRating only, no written review.
Oluwafunbi · 20 January 2026 · DJ Alexander Aberdeenshire
Agent replied · 26 January 2026
Thank you, Oluwafunbi, for this excellent rating. We will pass this onto the Team.
★★★★★ 5/5
GoogleRating only, no written review.
Marina · 16 January 2026 · DJ Alexander Aberdeen
Agent replied · 16 April 2026
Thank you, Marina, for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
GoogleSeamless process from start to finish. Everything was so straight forward and their AI assisted process is pretty top notch.
Chisom · 16 January 2026 · DJ Alexander Aberdeen
Agent replied · 16 April 2026
Thank you Chisom, for this excellent review. We will pass this onto the Team.
★★★★★ 1/5
GoogleJust like many other suggestions, avoid like the plague, shockingly poor due diligence for their check out and check in reports. Tried to send me an over bloated cleaning invoice for a near spotless flat in which I now have to go to ADR to dispute, even their rebuttal in that adr was comical, low intelligence, lacklustre and they’re clearly just trying to squeeze tenants for every single penny.
Tom · 15 January 2026 · DJ Alexander Glasgow
Agent replied · 16 April 2026
Dear Tom,
Thank you for taking the time to write a review, we appreciate your feedback. We are happy to help you with any issues you are experiencing, please email customerservice@djalexander.co.uk for further assistance.
Kind regards,
DJ Alexander Customer Service Team
★★★★★ 1/5
GoogleThe worst agency to deal with.
Magdalena · 15 January 2026 · DJ Alexander Glasgow
Agent replied · 16 April 2026
Dear Magdalena,
Thank you for taking the time to leave a review, we appreciate your feedback. We are happy to help you with any issues you are experiencing, please email customerservice@djalexander.co.uk for further assistance.
Kind regards,
DJ Alexander Customer Service Team
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