Trusted Agent profile
★★★★★
3,052 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,052 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Showing 1,404 reviews on Google only. Show every review
1/5
GoogleComplete lack of professionalism and poor standards of care and service.
Dear Laura, Thank you for taking the time to write a review, we appreciate your feedback. We are happy to look into any issues you have experienced, please contact customerservice@djalexander.co.uk for further assistance. Kind regards, DJ Alexander Customer Service Team.
5/5
GoogleWe had a really good experience with DJ Alexander with finding our new place to rent. Max was great and helped with our conditions (pets etc.) and finding somewhere within our budget. He was very efficient to help and always quick to respond. Thank you!
Thank you Rebekah, for this excellent review. We will pass this onto Max and the Team.
5/5
GoogleStephen and his team were very responsive and helpful. The whole sales process ran smoothly.
Thanks Maurice for the kind feedback, glad we could assist and you had a great sales experience with Stephen and our sales team.
5/5
GoogleI recently sold my property through DJ Alexander, and I had the pleasure of working with Abby, Elliot, and Kaiya throughout the process. From start to finish, they were professional, approachable, and supportive. They kept me well informed at every stage, answered any questions promptly, and made what can often be a stressful experience feel smooth and well-managed. Their communication was clear and consistent, and I always felt confident that everything was being handled with care. I truly appreciate the excellent customer service they provided and their attention to detail.
Thank you, Elizabeth, for this excellent review. We will pass this onto Abby, Elliot, Kaiya and the Team.
5/5
GoogleRecently my wife went to visit the office of sales at DJ Alexander. We did not understand that this one is not for renting but Leandra helped us with the problem we had. We are not customers for DJAlexander but we believe that our neighbour house was managed by them. It was incorrect but Leandra still helped us to understand how it works for complaining about noise problems and also fly tipping and what the legal position is. She was very kind and she even gave to us her telephone number for help with translation because we don’t feel confident in this way.
Thanks Antonio for taking your time to give such great feedback about your experience in our sales office. Leandra is great and we are always happy to assist, even if you are not a current client of ours. Best wishes, Melinda, Director of Sales
5/5
GoogleElliott Sharkey, Sara Rankin and Abby Grigg handled the sale of a flat in Edinburgh, and took just 3 months (over the Christmas/NYE as well) to achieve a sale which ran up against many unforeseen stumbling blocks but made it work in the end. Would recommend them.
Thanks Simon for the great review, and congratulations on the sale of your property! Glad we could assist you.
5/5
GoogleStephen was top-notch all the way through. He was professional, quick to respond, and really cared about getting the best result for us. His communication was clear and steady, making the whole process feel easy and stress-free. I’d definitely recommend Stephen to anyone wanting to buy or sell 👍🏻 …
Thank you, Louis, for this excellent review. We will pass this onto Stephen and the Team.
5/5
GoogleI sold a family home last year and had a really good experience throughout. The advice and support given by Sara Rankin were clear, helpful, and reassuring at every stage. Communication was consistent and professional, which made the whole process feel straightforward and much less stressful. I’d happily recommend her services and DJ Alexander In general.
Thanks Fiona for the kind review about Sara and our team. Glad we could assist with the sale of your property and we are here if you ever need us again in the future. Best wishes, Melinda
5/5
GoogleStephen recently sold our flat for us and we honestly couldn’t have asked for a better experience. He was a brilliant from start to finish. He kept us in the loop the whole way through, explained everything clearly, and made what could have been a stressful process feel so much easier. Nothing was ever too much trouble and he was always on hand if we had questions. We’d happily recommend Stephen from DJ Alexander to anyone looking to sell their property.
Thanks Maria for the lovely words about Stephen, great to hear that you have been very impressed with the service you received. We are glad we could assist and make the sales process seamless. Best wishes for the next chapter, Melinda, Director of Sales
4/5
GoogleRating only, no written review.
Thank you , Michael for this great Rating. We will pass this onto the Team.
5/5
GoogleNo problems at all, responsive to emails and any issues when moving in were resolved quickly. Thanks to Gill, Poppy and Molly for pushing everything through.
Thank you, Stuart, for this excellent review. We will pass this onto Gill, poppy, Molly and the Team.
5/5
GoogleVery smooth onboarding process with getting my accommodation! The staff were also very active and answered queries swiftly
Thank you, Olive, for this excellent review. We will pass this onto the Team.
5/5
GoogleRating only, no written review.
Thank you, Yetunde, for this excellent rating. We will pass this onto the Team.
5/5
GoogleFrom viewing and all the way thru to Referencing DJ Alexander were very professional and helpful
Thank you, Alex, for this excellent review. we will pass this onto the Team.
1/5
GoogleWithout a doubt, the worst letting agents in the city. They would want to visit the property around 3 times a year. I had to take unpaid days off work only for them to cancel at the last minute or not turn up. So I had to flat out refuse their visits, or tell them they can come on my time on evenings and weekends. I rented 655B Great Northern Road from them. The landlord himself was reasonable during my stay at his property, but the agents were terrible. They once tried to charge me £191 just for a plumber to deal with a blocked drain which took less than 10 minutes. Bear in mind, this was done and arranged on their instruction, not mine. After I left the property after 2.5 years, they are now attempting to claim my deposit, even though I had already overpaid them out of good faith - giving them an extra 25 days worth of rent. They are probably good if you are a landlord, but if you are a tenant, I would stay away. Then their staff had the cheek to ask for a good review! You can read the reviews yourself and see how poor their services are. At the end of it all, even though the landlord was good during my stay in his place and I was accommodating to him also, he turned as soon as I'd left his place and he had no financial benefit from me. He got with the tenant to try and claim the deposit. Fortunately they failed in their attempts They will probably reply saying, we will look into any issues you have, drop us an email. No thanks.
Dear Hamzah, Thank you for taking the time to write a review, we appreciate your feedback. We are happy to help with any issues you are experiencing, please contact customerservice@djalexander.co.uk for further assistance. Kind regards, DJ Alexander Customer Service Team
5/5
GoogleRented my present house from J.D.Alexander most of my dealings have been with the same girl Stephanie MacMillan she carried out my first viewing,answered all my questions,informed me about local area,how everything worked in house even down to bin days, being a woman living on my own its has always been good to deal with the same person in office I only have to ask for her and she is able to reasure me and deal with repairs. 5 star treatment all the way
Thank you, Barbara, for this excellent review. We will pass this onto Stephanie and the Team.
1/5
GoogleShockingly bad communication, as a landlord i need to chase multiple times to get response. Unclear who my property manager is, as no proper handover seems to have taken place between our old manager and the new one. If you are a landlord i would avoid
Dear Chia, Thank you for taking the time to write a review, we appreciate your feedback. We are happy to help you with any issues you are experiencing. Please email customerservice@djalexander.co.uk for further assistance. Kind regards, DJ Alexander Customer Service Team
1/5
GoogleThe reason letting agents have such a bad reputation... As a tenant, I had no real choice but to deal with this company. If any landlords are reading this, avoid dealing with DJ Alexander at all costs - they are as crooked as they come and will inevitably end up costing you money too. It has taken over 5 months since moving out of our rented property to finally come to a resolution, via independent adjudication, on the return of our deposit. This is down to DJ Alexander pursuing provably false and fraudulent claims of damages to the property and a complete unwillingness to accept their own "errors" and adjust proposed deductions accordingly. The check out report made by DJ Alexander contained multiple claims about damages and required cleaning that were provably false - many of which were actually contradicted by their own photos from the inventory. We're talking... Charges for cleaning the exterior windows, despite it being arranged and done monthly by the building factors. Charges to reinstall a wardrobe rail which appeared in exactly the same place in photos in both the inventory and check out report. Charges to replace the silicone around the bath despite the check out report stating it was cleaned and not replaced. No matter how many times I attempted to explain this to team member, Gerrit Alberts, they were completely unwilling to listen and come back to me with a revised figure for deductions. In fact, Mr Alberts was incredibly dismissive of my emails. He managed to come across as rude, arrogant and completely incompetent, all at the same time. The fact that they were willing to pursue such obviously false claims, despite such overwhelming evidence to disprove them, in my opinion is tantamount to fraud. If we hadn't continued to challenge them and take matters to adjudication, they would've happily taken the money from us. I dread to think how many other tenants have lost money because of this company's willingness to make invalid and false claims in an attempt to claim some of the tennants deposit. Thankfully, the adjudication process largely sided with us. However this prolonged process could've been solved far quicker were DJ Alexander, and particularly Gerrit, not been so ignorant and arrogant to the valid complaints we had. I assume our previous landlord will have to foot the bill for DJ Alexanders pursuit of these deductions, which seems unfair on them. My advice to any landlords looking for a letting agent... avoid like the plague, unless you enjoy dealing with unprofessional and arrogant people.
Dear Paul, Thank you for taking the time to leave a review, we appreciate your feedback. We are happy to help with any issues you have experienced, please email customerservice@djalexander.co.uk for further assistance. Kind regards, The DJ Alexander Customer Service Team
5/5
GoogleSold my house with DJ Alexander and the service was professional and attentive throughout. Special mentions for Finn and Ruth in the Glasgow office for doing a great job and managing the process brilliantly.
Thank you, Mathew, for this excellent review. We will pass this onto Finn, Ruth and the Team.
5/5
GoogleWe had a fantastic experience working with Caroline during our home-moving journey. From start to finish, she guided us with patience, professionalism, and genuine care. She was always available to answer our questions and made what could have been a stressful process feel smooth and manageable. We’re truly grateful for her support and would highly recommend her to anyone planning a move.
Thank you , Shivaane, for this excellent review. We will pass this onto Caroline and the Team.
5/5
GoogleDJ Alexander has helped us with the sale of two properties and I can’t recommend the Byres Road branch enough. We have dealt mainly with Conor and Ruth and the quality of service has been exceptional. We are so grateful that they made what can potentially be a very stressful time, much easier with their speedy responses and attention.
Thank you, Jacquie, for this excellent review. We will pass this onto Conor, Ruth and the Team.
1/5
GoogleBad experience do not use them the valuer Sarah is nothing but condescending on the phone enquired about a property got nothing but aggression in the phone Then comes her boss Melinda who only back her crappy attuide up absolutely appalling don not market your properties with them
Dear Adam, Thank you for taking the time to leave a review, we appreciate your feeback. We are happy to look into any issues you have experienced, please email customerservice@djalexander.co.uk for further assistance. Kind regards, DJ Alexander Customer Service Team.
5/5
GoogleAfter recently selling my flat through DJ Alexander, I can honestly say the experience exceeded all expectations. From the first conversation, the team was proactive, professional and genuinely invested in achieving the best possible outcome. Everything was organised around our schedules, making the whole process feel smooth and stress-free. Dom, the photographer, did an outstanding job, the photos were stunning and showcased my flat beautifully, helping it stand out from the start. Elliot’s excellent sales skills and experience immediately put me at ease and gave me complete confidence in his judgement. Abby was fantastic at organising appointments and keeping us fully updated, particularly around the closing date, ensuring everything ran seamlessly. Kaiya worked hard behind the scenes on the schedule and marketing to really drive interest in our flat. Their attention to detail and communication were first-class throughout. They are an absolute credit to the company, and I wouldn’t hesitate to recommend them.
Thank you Katie, for this excellent review. We will pass this onto Elliot, Abby, Dom, Kaiya and the Team.
5/5
GoogleGreat Service!
Thank you, Gianpaolo, for this excellent review. We will pass this onto the Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,116 reviews rated 4.1 out of 5, followed by Aberdeen with 1,982.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
