★★★★★ 1/5
GooglePathetic Letting Agency. Reported a maintenance issue, and seemed no one was getting back to me. When they finally contacted me, they said they would reach out to the landlord. After asking me, on three different occasions if they could pass my details onto the landlord, we finally made progress a month later. Now after leaving, the check out report is pathetic claiming ‘professional cleaning’ needs to be carried out for the slightest things, example, a single hair in the sink. Will never rent through D.J. Alexander again.
Rhiannon · 13 June 2019 · DJ Alexander Glasgow
★★★★★ 5/5
GoogleRecently sold my flat in Glasgow and was incredibly impressed by the service provided by Catherine Bruce at DJ Alexander. Catherine ensured the whole process ran seamlessly in a proactive manner and kept in regular contact to ensure I was aware of what was going on. Tremendous service - thank you!
Cameron · 13 June 2019 · DJ Alexander Glasgow
★★★★★ 5/5
GoogleI got an excellent service from DJ Alexander, all the staffs are very friendly and professional. A special thanks to Diane Harte as she has been there throughout the whole process and is always readily available to answer questions and make sure the whole move in process was straightforward and stress free. I would like to thank her for her service and would highly recommend to anyone.
Krishna · 13 June 2019 · DJ Alexander Glasgow
★★★★★ 1/5
GoogleDo not rent from DJ Alexander, I have had a very poor experience. Throughout the three years of renting a property in Glasgow I received very poor communication from the estate agents. And when leaving the property in a clean state, my deposit was withheld for cleaning fees. Parsley does not recommend.
Brian · 13 June 2019 · DJ Alexander Glasgow
★★★★★ 5/5
GoogleI have just used DJ Alexander to sell my flat in Glasgow. It sold very quickly and I was particularly impressed with their agent Catherine Bruce who showed excellent knowledge of the market, was very efficient, helpful and a pleasure to deal with.
I would recommend this firm to anyone.
Jane Best
Jane · 13 June 2019 · DJ Alexander Glasgow
★★★★★ 5/5
GoogleI received amazing service from Catherine Bruce at DJ Alexander, who went over and above to help me out with an incredibly tricky situation with some nightmare tenants who were moving out of my property. I live in London and my property is in Glasgow and Catherine couldn’t have been any more supportive and understanding of my situation. I will always recommend this agency to anyone going forward. Thanks again for all your help!
J · 13 June 2019 · DJ Alexander Glasgow
★★★★★ 5/5
GoogleRented a flat through DJ Alexander and was such a simple stress-free experience due to their help. All members of staff we spoke to helped us and went above and beyond to make sure everything was okay for us. Any help we have needed after moving in has been sorted within a day or two. Definitely would recommend renting from them, a stress-free experience with professional members of staff always ready to help.
Aimee · 13 June 2019 · DJ Alexander Glasgow
★★★★★ 1/5
GoogleAbsolutely appalling!
If I could give it a negative 5 I absolutely would! Ever since we decided to let with DJ Alexander, everything from there-on out has been absolute chaos! They rented out our parking bay which we are still contractually paying upwards of £200 per month for, have declined multiple maintenance requests to which now has caused an infestation of black mould to be found from previous tenants declined maintenance requests. Not only that, but the leaking from the washing machine, kitchen sink and dishwasher has caused an abundance of weak spots throughout the kitchen to be found, which in turn will most likely require the entire kitchen floor to be torn up as more than likely there will also be an infestation of mould underneath. Having been locked out of our flat more than twice, due to a faulty lock, upon hoping to show prospective tenants around the place, a member of the agency found himself confronting the faulty lock himself and then proceeded to get angry with us for tempering with his viewing. After multiple attempts and the snapping of a key, he then calls in a maintenance request and leaves us to wait with the prospective tenants until the lock smith shows up.
After getting in touch with a few others, we have found that we are not the only ones who have had issues like this and that multiple landlords regret signing with DJ Alexander to rent out their homes. After much struggle we have decided that it be best to never rent with them in future and I would advise you all to keep this in mind the next time you are looking to rent/rent out your own homes.
Tirioin · 13 June 2019 · DJ Alexander Glasgow
★★★★★ 5/5
GoogleI had the opportunity to use DJ Alexander in October 2018. The service I received was absolutely excellent. The staff were exceptional in their jobs. A specific note about Donna Baird, who was extremely professional, very helpful and always available to manage problems. I also liaised with Diane Harte and Catherine. They were all excellent and I would highly recommend their service.
Srikanth · 13 June 2019 · DJ Alexander Glasgow
★★★★★ 5/5
GoogleRecently moved house into a property with D.J Alexander. Have to say , David Sullivan was excellent the property was a good size but in a state of disrepair. We told David we would like to take the property if it was redecorated - he liaised with the land lord to organise this, and even wrote it into our lease that we would not have to take the property if required work was not completed.
We are very happy with the property and David was great.
William · 13 June 2019 · DJ Alexander Glasgow
★★★★★ 5/5
GoogleHad a stress free experience with everyone i have dealt with at DJ Alexander. I dealt primarily with David Sullivan and he was great at dealing with any questions i had. After i moved into my house i realised there was a problem with the oven and the maintenance team were on it straight away. Great company to deal with and very professional throughout.
Chris · 13 June 2019 · DJ Alexander Glasgow
★★★★★ 1/5
GoogleThis company is a disgrace! They have no idea how to treat their clients or how to manage property. The first tenants we had tore wall mounted shelves off the wall leaving visible destruction, removed items from our property, left broken furniture, broke a brand new bed, all things that were missed by the wonderful letting agent. We were assured the inventory was fool proof - even the slightest mark or change could be identified! This then led to our next tenant being left without heating and a balcony door that didn't close due to the previous tenants breaking it but again not picked up by DJ Alexander. It's perfectly normal to leave a door open when it is pouring with rain and you are doing a check out. No need to check the gas or boiler are functioning - not our job apparently. I ended up having to fly to Glasgow to sort out the mess and appease our new tenant. There were and have been multiple other blunders since. They are hopeless at communication with each other and their clients. You never know who to contact as there are too many people involved including people form their Edinburgh office and you get hassled by multiple people about the same thing. They don't have a clue what their policies are and information is often contradictory. Or if they don't want to respond they just ignore your correspondence. They make it extremely difficult to use anyone but their expensive contractors and are totally uninterested in helping their clients. The latest update is their new office is often unmanned. For your own sanity do not use DJ Alexander.
Elizabeth · 13 June 2019 · DJ Alexander Glasgow
★★★★★ 5/5
GoogleMiss Diane Harte is an exceptional agent and Property Manager. Diane was punctual for the meetings and was helpful with all our questions and concerns before moving in.
During the transition, Diane kept me up to date with any progress and any documents I need to provide. She connected me to the right people for certain matters such as paying the deposit and was very helpful through the process.
On the day we moved in, Diane was there and helped us finally settle in and provided an inventory and important contact numbers for various DJ Alexander branches.
I highly recommend Miss Diane Harte, she is informative, helpful and a very kind person.
Aziz · 13 June 2019 · DJ Alexander Glasgow
★★★★★ 5/5
GoogleI have rented homes in the past with agencies but DJ Alexander is different to other agencies. The end to end process is very smooth and especially the digitial experience in contract signing and smooth handling by everyone of the staff is really amazing.
A special mention about Diane Harte here, the prompt response and ease provided to a new comer to Glasgow from London is really appreciated.
I expect the services to remain the same and keep up the good work that you have been doing collectively.
Darbha · 13 June 2019 · DJ Alexander Glasgow
★★★★★ 1/5
GoogleThis company is a disgrace! They have no idea how to treat their clients or how to manage property. The first tenants we had tore wall mounted shelves off the wall leaving visible destruction, removed items from our property, left broken furniture, broke a brand new bed, all things that were missed by the wonderful letting agent. We were assured the inventory was fool proof - even the slightest mark or change could be identified! This then led to our next tenant being left without heating and a balcony door that didn't close due to the previous tenants breaking it but again not picked up by DJ Alexander. It's perfectly normal to leave a door open when it is pouring with rain and you are doing a check out. No need to check the gas or boiler are functioning - not our job apparently. I ended up having to fly to Glasgow to sort out the mess and appease our new tenant. There were and have been multiple other blunders since. They are hopeless at communication with each other and their clients. You never know who to contact as there are too many people involved including people form their Edinburgh office and you get hassled by multiple people about the same thing. They don't have a clue what their policies are and information is often contradictory. Or if they don't want to respond they just ignore your correspondence. They make it extremely difficult to use anyone but their expensive contractors and are totally uninterested in helping their clients. The latest update is their new office is often unmanned. For your own sanity do not use DJ Alexander.
Jo · 24 October 2018 · DJ Alexander Glasgow
★★★★★ 5/5
GoogleRating only, no written review.
Peter · 15 June 2018 · DJ Alexander Aberdeen
★★★★★ 3/5
GoogleRating only, no written review.
Daniel · 15 June 2018 · DJ Alexander Aberdeen
★★★★★ 4/5
GoogleRating only, no written review.
Carl · 15 June 2018 · DJ Alexander Aberdeen
★★★★★ 2/5
GoogleRating only, no written review.
متعب · 15 June 2018 · DJ Alexander Aberdeen
★★★★★ 3/5
GoogleRating only, no written review.
Arun · 15 June 2018 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleRating only, no written review.
Vladislav · 15 June 2018 · DJ Alexander Aberdeen
★★★★★ 5/5
GoogleRating only, no written review.
Bruce · 15 June 2018 · DJ Alexander Aberdeen
★★★★★ 5/5
GoogleVery efficient and friendly service, with professional attention to detail
Kenneth · 15 June 2018 · DJ Alexander Aberdeen
★★★★★ 5/5
GoogleVery Professional and helpful, this was my second experience with Stonehouse which, once again, ran efficiently and smoothly
Simone · 15 June 2018 · DJ Alexander Aberdeen
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
