5/5
GoogleFinding a property to rent in Edinburgh is challenging with long process and hopeless. In D.J. Alexander we dealt with Blair and Heather and they were professional, nice and very helpful.
Trusted Agent profile
DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more
★★★★★
3,050 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,050 reviews on two platforms, rated 3.9 out of 5 overall.
Our offices
DJ Alexander's five offices, most reviewed first. Each has its own page.
- DJ Alexander Edinburgh (John Cotton Centre)John Cotton Centre, 10 Sunnyside, EH7 5RA2,116 reviews · 552 on Google (3.2)130 in the last 90 days
- DJ Alexander AberdeenNeo House Riverside Drive, AB11 7DG1,982 reviews · 422 on Google (3.4)106 in the last 90 days
- DJ Alexander Glasgow303 Byres Road, G12 8UQ1,728 reviews · 282 on Google (3.1)116 in the last 90 days
- DJ Alexander Edinburgh (1 Wemyss Place)1 Wemyss Place, EH3 6DH1,657 reviews · 115 on Google (4.0)125 in the last 90 days
- DJ Alexander Aberdeenshire20 High Street, Kemnay, Inverurie, AB51 5NB1,593 reviews · 38 on Google (3.8)102 in the last 90 days
Reviews on Google
Showing 1,404 reviews on Google only. Show every review
Google5/5
GoogleRecently moved into a rental property in Edinburgh and taking a moment to write a review for Lauren Edmond; one of the Lease Co-ordinators for D.J. Alexander……. Lauren gets 5 stars - she held our hands through the hectically bureaucratic process and navigated us through the 100+ pages of legal requirements with efficiency and friendliness via email and telephone communication...…..the "signing" process is on-line and straight forward enough. It was a pleasure dealing with Lauren as one part of the many processes involved in renting a property with D.J. Alexander.
5/5
GoogleBella and Lee were fantastic in getting everything arranged and processed through promptly - streets ahead of other letting agents in the ease of documents and using DocuSign. A far smoother experience to renting than I've previously experienced
5/5
GoogleRachael in the leasing team was excellent, we were under a very tight time frame and she did everything possible to ensure that we got our keys on the scheduled date. Very professional and efficient service - would highly recommend
5/5
GoogleI could not be happier with the team at DJ Alexander and in particular Laura. She was incredibly helpful and really went above and beyond to ensure that our move went smoothly. I would highly recommend DJ Alexander as a result of my experience with Laura.
Agent replied · 11 June 2024
Hi, thank you for the great review!
5/5
GoogleWe've recently rented a property through DJ Alexander and even though there were some issues, everyone was very helpful and everything has been resolved. Many thanks to Diane, Rachael and Lauren!
5/5
GoogleGreat customer services and very quick responses. I have dealt with Heather Stewart, Toni Cochrane and Colin Dick. The amazing thing that they do and I have never see it when I deal with any property management office in Edinburgh, is that they've returned all of my holding fee when I decided not to continue with them because I found another flat that is nearer to my work.
5/5
GoogleI have used DJ Alexander to let my property for 10 years now, and have always found them helpful and professional. They understand my needs and have good suggestions and ideas when required. They are quick to respond and try hard to keep vacancy times down. Many thanks.
Agent replied · 11 June 2024
Hi Paul, thank you for the great review!
5/5
GoogleFantastic service! I was looking to sell my house in just two weeks for a good price... DJ knew the challenge and accepted it... 1 week later it was sold. Brilliant service and special shout out to Danny Walker & Sarah McIntyre who were wonderful. Thanks DJ!
5/5
GoogleHave been with DJ Alexander as our letting agent for over a year and had great service every time we have needed them. Very helpful maintenance department who are very quick at responding and sort all the problems accordingly. Huge thanks to Mark Graham who went the extra mile in order to help us.
5/5
GoogleI've been renting out my properties with DJ Alexander for about 4 years now and have had very good service from all the staff but I have to give special mention to Gill Cartwright who has been chasing an ex tenant very difficult tenant for payments since about November 2018 Gills hard work finally paid off on 15.10.2019 and all thru the prosses she has been great I am very happy with the out and it was all down to Gill. Thank you Gill Cartwright and DJ Alexander
1/5
GoogleDo not rent with DJ Alexander. They try to charge you for everything pre and post tendency. Upon first entering our flat, it was dirty; dirty sofa, hand marks all over the TV, stains on the carpets and walls. (Baring in mind we were assured that the flat would be professionally cleaned before moving into the flat)- even our property manager said that the cleaning was not up to expectations!! When leaving this property, the flat was cleaned to a better standard to what it was when we entered (because why would you want to pay for it to be professionally cleaned if it was not like that to begin with?) However, despite this, we were still charged for cleaning. The light shades were disgusting- they had tears in them, so we politely changed them to make the place look a little more presentable- no thanks. And I also left a full length mirror as there were only small square ones and again- no thanks- I wish I never left this as I feel I have been treated so badly after ending the tendency. We were not only charged for cleaning it to a higher standard to what it was when we moved in, but also for the wifi which was left. We were never told we would be charged for it if we didn't cancel this. Which I find unfair as it is the landlords responsibility to cancel the wifi if he did not want to be charged for this. We were never supported by the agency with this charge either. Not only have we been charged for leaving the place in a better condition with additional furniture, we were left 6 weeks with no washing machine. Overall, I would seriously recommend staying away from this company as they are rude. They do not stick up for their tenants and they are very unprofessional at times. See Blake Smith review for further context.
Agent replied · 11 June 2024
Blake/Emily I will keep the responses consistent as it represents the same property. Then matter of cleaning can be a contentious area and when there is a challenge, we refer to the check in reports and check out reports to make a judgement on where cleaning is required. If we feel that there is a requirement for leniency then we will reduce the cleaning charges and negotiate with the outgoing tenants. At the end of your tenancy this was the certainly the case and we reduce the cleaning charge significantly. We always want to open dialogue with our tenants and consider all information available. If after conversation this was still contested, then you did have the right to challenge the charges through the deposit scheme. In this instance we would submit our evidence, you submit your and the final decision sits with the scheme. The matter with the parking permits was an unfortunate one and there was a requirement to escalate through the Factor. I personally got involved in this escalation. As I previously stated I was sorry that you were impacted by the lack of traction made by the factor and the need for escalation. In regards to the WIFI, I have been able to locate the correspondence between you and the property manager in October 2018 when you agreed to transfer the funds for the WIFI connection. As this property manager is not employed with DJ Alexander and I am unable to validate the reason for the charge then I am more than happy to arrange a refund for you. I wish you all the very best in your new property. Steve Robbins, Head of Customer Service
5/5
GoogleGreat Customer service I have rented my house for many years and have always found that everyone is so kind. Recently I had the pleasure of dealing with Mark Graham regarding a problem with my windows. He organised everything for me, followed up to ensure that I was happy with the results.He has a lovely manner and is a true professional. Thanks so much for making my life so much happier.
1/5
GoogleThe most incompetent and stressful agency I have ever worked with. I will never ever use this company again caused me and my girlfriend so much unnecessary stress for months. They tend to maintenance issue quickly but if you ever need to contact a certain department you will be passed on to someone else to someone else who says they will call you back but won't. I genuinely called everyday for 2 weeks and never received a call back. There is a severe lack of communication between all departments. After 2 weeks of not getting called back. I finally got through to a woman who was pretty rude/ mean for no reason. I have never written a negative review but I want to warn people about how much unnecessary stress this company may cause you. Please be wary!!
Agent replied · 11 June 2024
Hi Andy, It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. Please contact me at KevinFraser@djalexander.co.uk and include the address of the property you are letting so we can look into this matter for you. You can also call our enquiries team on 0131 558 3000.
5/5
Google"Extremely helpful and responsive, everything was clearly stated at all points of the process" Ellie was great showing me round various properties, and the admin and maintenance team have been superb. In our first week we had a smoke detector issue (fixed), a washing machine issue (resolved) and a leak (being investigated). None of these are issues are unexpected as new people start living in a house, but it has been reassuring to know that the response times to these queries have been almost instant, and all were handled diligently and with urgency.
5/5
GoogleI locked myself out of my flat one night and called the office in a panic. Dale was so helpful and reassuring as I panicked to get to his office on time to pick up my extra set. He went out of his way to make sure I was taken care of! The manager, Clare, stayed past closing so I could pick up the extra set and get into my place without having to call a locksmith. This is a great company who puts their tenants first and made sure I was able to get in my flat safely. Thank you to both of them for their kindness and extra effort!
1/5
GoogleExtremely unprofessional, I would strongly recommend people to avoid this agency. I am making sure to upload a comment in every review page as they've put me to the most awkward situation that an agency can put someone. They do not care about the tenants ( that can be proven from other reviews with everyone having similar issues and of course DJ Alexander doing nothing to improve services) Our story starts as, we got accepted for a flat and gave the deposit exactly at the moment they asked us. We gave our notice to our current landlord and late in the evening we received an email from DJ Alexander that the landlord saw our application and did not want to have three people. Dj Alexander just told us that this is something that they cannot help us with as it is something that the landlord wishes. We completely understand landlords wishes HOWEVER, we DO NOT understand how an agency can give the flat without having this important information from the beginning. We informed them from the beginning that we are three people for the flat and they were completely fine ( it should be mentioned that we are not HMO as we are family). Of course DJ Alexander did not take any responsibly for this horrendous services. It should be mentioned that we are still trying to get our deposit back ( which we are not scared that we will lose our money but that is another proof how unprofessional this agency is). Of course, I will make sure that this review will be on every single review page and inform every person that I know about this HORRIBLE experience, knowing how difficult is finding a flat in Edinburgh. Lastly, it has to be added that the flat ad was saying for a deposit of £500 but they asked us for half rent plus an added £300. However, even with the ad misleading us, we did provide the money without making any scene. This is EXTREMELY UNPROFESSIONAL from every angle.
Agent replied · 11 June 2024
Anna As per my response to you on allAgents we are sorry that the landlord did not accept your application for their property. As previously mentioned, the landlord has the ultimate decision on who will take the tenancy at their property. We as managing agents have the responsibility to take your application to the landlord but do not make the decision on who will rent the property. We are sorry that your application was not accepted by the landlord, from our perspective there was no issues with you applying with the number of residing tenants proposed, there had been no prior instruction from the landlord that this would be an issue. However, on review the landlord made the decision that they did not want to go forward with your proposal and opted for a different offer. I confirmed that your deposit was refunded the same day. I have further signposted that it could take up to 2 days to be refunded which is standard banking procedure. I also want to clarify the point on the financial element of your statement. We ask for a holding which equates to 50% of the first month’s rent, this is the amount you paid and has since been refunded. The advert does state £500.00 deposit however the Property Manager set the deposit amount for your application at £300.00. This is our standard deposit level. You would not have been asked nor would we have taken £300.00 and £500.00. I am very sorry that this application has not been successfully. Certainly, had we had any indication that this would not have been successful then we would have signposted this early so not to waste your time or ours. We would very much like to help you and if there are other properties you would like to view then please get in touch and we can arrange this. Steve Robbins, Head of Customer Service steverobbins@djalexander.co.uk
5/5
GoogleEveryone who we've dealt with thus far at DJ Alexander has been outstanding. Their service is amazing. We've recently moved into an apartment that they manage, and their service from the initial viewing, to resolving a couple of minor issues we noticed when we moved in, has been professional and quick. Special mention to Evie and Laura who have been superstars!
5/5
GoogleI’ve rented with a few estate agents over my time but DJ Alexander have genuinely been the easiest and most efficient company I’ve come across. The whole transition from placing a holding fee to collecting the keys was seamless and I was constantly kept in the loop in correspondence as well as having almost instant replies to my emails or queries. I’d like to especially thank Rachael Bulloch who is an absolute credit to the team and can probably delete the tens of emails I kept sending! Thank you once again!
4/5
GoogleSince my letting agent change to D. J. Alexander, I have had any domestic issues resolved much more quickly and easily than before. My queries and complaints are acknowledged and I am kept updated about progress. In particular, Dale at D. J. Alexander has proved very reliable and helpful. He is attentive and knowledgeable, he gets things done and doesn't leave things unfinished or calls unreturned. I am very satisfied with my letting agent now. I am also confident that they give my tenancy every due consideration in dealings with the owner.
4/5
GoogleI've been renting with DJ Alexander just over 3 years now, and everyone is quite helpful and friendly. I hadn't had any issues, until a car parking situation with an incompetent agent came along recently. Fortunately, that's not a complaint review, that's a very well done and thank you review that's owed to Lee C. (leasing team) and also to Mark from Maintenance. Lee was there to help us with the documents at the start of our latest move-in and was very attentive, so thank you Lee. Mark was quick to respond to and help with moving things fast and efficiently when we were in need of a replacement appliance and a couple fixings in the flat. He was helpful and followed up to ensure the job was satisfactory completed. Thanks again for your efforts.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleGreat service! Really happy with the flat!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
DJ Alexander is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
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Questions about DJ Alexander
Which DJ Alexander office has the most reviews?
Edinburgh (John Cotton Centre) has the most, with 2,116 reviews rated 4.1 out of 5, followed by Aberdeen with 1,982.
Where are the DJ Alexander offices?
The five DJ Alexander offices, by town:
- Aberdeen: Neo House Riverside Drive, Aberdeen, AB11 7DG
- Aberdeenshire: 20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
- Edinburgh (1 Wemyss Place): 1 Wemyss Place, Edinburgh, EH3 6DH
- Edinburgh (John Cotton Centre): John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
- Glasgow: 303 Byres Road, Glasgow, G12 8UQ
Has DJ Alexander won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
