DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 5/5

Google

I had a viewing with a lovely girl Natalie, who was amazing. She was highly professional and very knowledgeable. I would highly recommend this company.PositiveQuality, Professionalism

Caireen · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Gill was great. She was always very responsive and helpful. Definitely helped us to find the best possible property.PositiveResponsiveness, Professionalism

Peter · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Thanks to Natalie and her team. Provided me with a great friendly service. Especially the quick turnaround for an immediate entry to my flat.PositiveResponsiveness

David · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

I didn't even think to look at the reviews before renting, unfortunately we fell in love with the property we wanted to rent and such a shame this awful company was managing it!! It's caused so much stress and upset. Bad customer service, awful communication, rude employees, slow service if something goes wrong and would never use again, no matter how nice somewhere is!NegativeResponsiveness, Quality, Professionalism, Value

Zoe · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 4/5

Google

Jackie Stewart often assisted me with information as I have never rented before and not used old-style storage heaters for decades. Always prompt and polite with her replies.

Wendy · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

If you value yourself, your personal time and your money, please stay away. No matter how beautiful the property is, it will not be worth it. Every single thing will be a hassle- chasing emails, unannounced contractor visits trying to open your door at 8am that nobody informs you of, ripping you off for imaginary cleaning issues when you leave- the fact that these people are still doing business given the way they do it, is simply astonishing.

Alexandra · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 4/5

Google

Finding the flat was easy. We made some request to move items from the flat before the move in date. But it was not done. We submitted request to remove via the fix flo system and the respond was fast. Same thing for subsequent issues found in the flat.PositiveQuality, Professionalism

Noor · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Went to view a property from Stonehouse Lettings and they made the whole process so easy. A huge thank you to Lisa K and Maureen C who managed to arrange this last minute and provided excellent service throughout.

Penny · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Appalling first impression. Do not recommend. Will not consider again. Arranged a viewing of a property in Bridge of Don (Aberdeen) with Maureen Cruickshank. Asked if the viewing is done digitally or in person and received no reply. It is now the time of viewing and the agent is a no-show. Way to go Stonehouse, way to go.NegativeResponsiveness, Quality, Professionalism

Arthur · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

This was my first time moving into private accommodation and so initially I thought the process would be very daunting but my letting agent Gill Annand was very helping guiding me along the way and was quick to respond to any query i had. 10/10 would recommend using this company and ask for gill as she was extremely helpful!PositiveResponsiveness, Quality, Professionalism, Value

Bob · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Although I have not yet rented from this letting agency, so far the service has been excellent. Natalie responded to all my queries quickly and professionally, helping to arrange a viewing without unnecessary fuss.

Alex · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 3/5

Google

Unfortunately my review is not good, after 3 seperate emails and 2 phone calls to the company they have still not responded to my requests, on the 2nd phonecall I was advised they would email me back in the afternoon and they have not. Funnily enough when our letting agency moved all the properties over to this one and a problem occurred with payment they were quick enough to get in touch then. EDIT After Aileen left a comment I emailed her detailing the whole of the situation and she phoned not long after, she apologised for everything that had happened and said she'd be addressing the comments I'd made, I then received further emails from various other emoyees in response to my requests I'd been trying to make. I've edited my review to 3 stars to reflect the conversation I'd had with aileen and getting the issues resolved.

Shan · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 4/5

Google

Upside great market intelligence from Natalie. Quick to find prospective tenants. Staff helpful. Downside contact person changed 3 times in first two weeks. Continuity suffered as a result.PositiveProfessionalism

Gerry · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

A great team who dealt with our quick move. Gill Annard, Lisa Kerr, Chloe Chalmers and the lovely man who shows us around the properties all provided a great service. The telephone line was also great to get in contact with team members. Picking up keys was easy and COVID Safe which I appreciated.PositiveResponsiveness, Professionalism

Erinne · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Stonehouse lettings staff are extremely helpful, in particular Gill who went over and above to help us with a wee glitch, Gill gave up her precious time off, over a whole weekend. Cannot praise her and her colleagues enough. Polite, professional, showed great empathy and clarity throughout. I wouldn't hesitate to use this company again.

Jackie · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Unethical and unprofessional behavior from this letting agency. In almost ten years of renting in the UK I have never had so much trouble in getting a helping hand towardsutowards repairs (shower broken down, fridge broken down, extraction fans breaking down etc.) In a dated flat. I've moved out after less than 3 months due to the condition of the flat at 61 Rose Street and the inadequate level of service and concern from the agency.NegativeResponsiveness

Alex · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 4/5

Google

At first I thought they were pretty bad, when I received an email in error from one of their staff insulting me for not having understood exactly how their invoices/paperwork was set up. However, after that things have got better and Erin who works there is always great to deal with, professional and does a great job. I'm happy with them.

Mark · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Very poor management and professionalism! Had issues with the roof tiles that caused alot of noise and sleepless nights since Day 1 that we mentioned countless times but it went unresolved throughout after 9 months. The management is such a disgrace that you have to send the same email a million times to different people and the matter still remains unclear and you're back on square one. Like the other reviews, leaving them was the WORST! - We spent a day cleaning the property to quite good standards and took pictures as proof yet are being charged £110! - We were emailed to drop the keys through the post, which we did and thankfully made a video of it while doing so yet we received emails 2 months later charging us for not leaving the keys! - Barely any damages to the property and charging us £55 for a few scratches on the wall - When discussed with them on email they keep changing their stance and it's back to an unclear result - After a discussion over the matter we were told they would look into it, a couple of days later we get a reposit charge for £178! Extremely disappointed with the entire service, wouldn't recommend it to anyone. Trust me, no matter how nice the house is it's not worth dealing with them.NegativeQuality, Professionalism

M · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Need a property in Aberdeen? Want an agency that is professional and practical, who understands your specific needs and circumstances? Cant commend Gill, Maureen, Emma and Erin enough. Easy to engage with and got me sorted with accommodation within a matter of days.PositiveResponsiveness, Quality, Professionalism

Chris · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

I do not easily give a poor review. I agree with the other users who have commented primarily on: poor communication, lack of professionalism, poor management of money and generally seem to have problems with the overall running and management. The only person that was useful was Calum who did help to clarify my concerns. However, that would involve turning up at their door and asking to speak to someone. Good luck if you send an email, they will get confused and make mistakes. Phone calls are the way to go but ask for emails to confirm what was discussed! I would highly recommend another company, especially if you are a landlord outwith the city you are renting as many issues will be overlooked and/or forgotten about until you view it yourself - with a certain level of anxiety. Overall a one star. The lack of professional courtesy and respect was the final nail in my review. Many thanks From a concerned, and slightly (very) irritated, landlordNegativeResponsiveness, Quality, Professionalism, Value

Bryan · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Awful service from stonehouse during difficult times when we asked for rent reduction during covid. Property Manager Jackie never at office so you have to deal with someone else taking even more time to get a response. Other staff member Mandy also likes to spell very easy and common peoples names incorrectly 4+ times in emails even when you tell them how to spell the name. I would never reccommend this agency to anyone if you like one of their flats you're probably paying too much for it, just look for another flat with a different agency and save your time.NegativeQuality, Professionalism, Value

Lee · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Stonehouse lettings have been extremely helpful in arranging viewings for us in Aberdeen. We have some specific criteria and they have been ready to contact landlords to ask about details before viewings, and are willing to go the extra mile to help us find the right place. Maureen & Kenneth have both been professional and friendly & we have managed to find the ideal property with their help. Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value

Simon · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

I leased my property initially to a privately owned company and this had a more personnel touch. The management was taken over by Lomond and finally by Stonehouse leasing which at the beginning lost the more personnel touch. Over time a a number of Housing Managers looked after my property which for me became disjointed, a more personal feeling was restored with the final Housing Manager and I was more at ease with the management of the property. Stonehouse Leasing were sometimes let down by the standard of repair work carried out by the maintenance company Lomond but the assigned Manager for my property always did her best to assure things got done quickly and efficiently. The eviction of the tenants was a difficult one but the Stonehouse management persevered until finally the tenants quit the property after a period of 16months. The reason for the length of time to evict the tenants was no way contributed to Stonehouse’s efforts but all down to a difficult family and the reduced protection to Landlords Their assistance to me and their efforts during this period where excellent and I would have no hesitation in using Stonehouse Leasing again.PositiveResponsiveness, Professionalism

Terry · 14 June 2021 · DJ Alexander Aberdeen

★★★★★ 4/5

Google

I have used Stonehouse fully managed service for my flats in Aberdeen for several years. Jackie Stewart is my property manager and has supported me through the many changes in tenancy legislation and her experience, along with the rest of the team, has been invaluablePositiveProfessionalism, Value

Fiona · 14 June 2021 · DJ Alexander Aberdeen