4/5
GoogleRating only, no written review.
Trusted Agent profile
DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more
★★★★★
3,052 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,052 reviews on two platforms, rated 3.9 out of 5 overall.
Our offices
DJ Alexander's five offices, most reviewed first. Each has its own page.
- DJ Alexander Edinburgh (John Cotton Centre)John Cotton Centre, 10 Sunnyside, EH7 5RA2,120 reviews · 552 on Google (3.2)134 in the last 90 days
- DJ Alexander AberdeenNeo House Riverside Drive, AB11 7DG1,984 reviews · 422 on Google (3.4)108 in the last 90 days
- DJ Alexander Glasgow303 Byres Road, G12 8UQ1,731 reviews · 282 on Google (3.1)119 in the last 90 days
- DJ Alexander Edinburgh (1 Wemyss Place)1 Wemyss Place, EH3 6DH1,663 reviews · 115 on Google (4.0)131 in the last 90 days
- DJ Alexander Aberdeenshire20 High Street, Kemnay, Inverurie, AB51 5NB1,600 reviews · 38 on Google (3.8)109 in the last 90 days
Reviews on Google
Showing 1,404 reviews on Google only. Show every review
Google1/5
GoogleTerrible
4/5
GoogleVery helpful and got a viewing appointment very quickly and staff member very pleasant. E mails also answered very quickly. Would recommend
5/5
GoogleNatalie was amazing at helping us rent a new property! Couldn't be happier with their quick service!
5/5
GoogleI’ve just rented a flat through Stonehouse and they’ve been amazing. Holly guided me through the process and helped at every stage. Would very much recommend Stonehouse.
5/5
GoogleMe and my flat mate had 3 viewings yesterday with maureen. A really good experience super professional and friendly and talked us through the whole process to achieving are new flat
5/5
GoogleHad the pleasure to meet Natalie from Stonehouse Lettings yesterday. Fabulous lady, such a bubbly personality and so on top of her job. Very much look forward to arranging let very soon
5/5
GoogleGill Annand has been amazing from start to finish! She created a great relationship with both me and my new tenants and made the whole process simple. I would definitely recommend!
5/5
GoogleGill Annand has been an absolute star in finding the perfect lease for my daughter. Professional yet very friendly and caring, nothing has been too much trouble for Gill. Highly recommend anyone looking for a property to get in touch with her.
5/5
GoogleMy partner and I recently began renting a property from Stonehouse Lettings and we have both been very impressed with the service we have received. All staff members who we have spoken with have been very professional and responsive and made the moving process a lot less stressful. We were originally shown around the property by Gill Annand who was very friendly and more than happy to answer all our questions. I would highly recommend Stonehouse Lettings to anyone looking for a property in Aberdeen.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 10 December 2024
Dear R T, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleI would like to let all know that from my point of view, this is one the best agencies I had the chance to rent a property from, as my application process time was short and smooth. I would also like to add, that the staff, Lee Charlton, our Application Advisor is super professional, kind and responsive. I strongly recommend this agency to everyone and I hope you find my review useful :)PositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Hi Keyhan, thanks for the great feedback and we are pleased we could help support you get a property. I will make sure we pass the feedback onto Lee as well.
1/5
GoogleTenancy 2019-20 ; absolutely ripped off by the move out charges. Completely unreasonable and impossible to contest with (simply threatened by court action - which would obviously result in more cost to us than benefit). Would definitely avoid DJ Alexander.NegativeProfessionalism
5/5
GoogleWe have used DJ Alexander for both buying and selling property and found them to be very professional and efficient. In particular, Catherine Bruce provided us with excellent service and her knowledge and expertise of the property market combined with her positive attitude and proactive approach makes her a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMy partner and I were looking for a new flat and DJ Alexander could not be more helpful. Many of the services were automated and online meaning that when we did need access to information it was readily available. If we did have more questions, and there was a lot, our contact Laura Mc was extremely responsive and friendly, often picking up the phone within minutes of me sending an email and remaining professional and friendly throughout. This is so much better than the agents I've dealt with in the past who takes hours or even days to respond. Next time we move, I'd definitely want to use D.J Alexander again!PositiveResponsiveness, Professionalism
5/5
GoogleI was taken care of completely by maureen who rescheduled her day to fit in an extra viewing for me. Thank you so much
5/5
GoogleExcellent professional service from Natalie, all our questions were answered fully and immediately and our flat was up live on the site in less than a day! Great work!
5/5
GoogleThis is our second time renting a flat with Stonehouse and really we must to say the experience with the staff have been excellent. Gill was an exceptional professional attending our enquiry and answering our emails very fast for help us to take the best decision for our new home. Emma was really fantastic contacting us when was necessary for realize the process very quick and easy for us Only we must to say this company is very highly recommended
5/5
GoogleLaura McTaggart and Garry Fox were very helpful and responsive with my apartment application; they helped answer all my queries promptly and efficiently and were willing to take the initiative and go further to help some of my questions. Looking forward to moving in!PositiveResponsiveness, Quality, Professionalism
Agent replied · 11 June 2024
Hi Jonathan, thanks for the great review and taking the time to post this. We are glad the team could help you through the process so quickly.
5/5
GoogleFrom the moment we enquired about properties listed by DJ A, we felt looked after. This group of specialists, with such a tight time frame, truly pulled out the stops for us in every way imaginable. From Mark Hall to Natalie Cotton to finally the lease preparation and final agreement with Laura McTaggart, we always felt in good hands. I would have no hesitation in recommending their services. First class service and, once again, a huge thank you!PositiveResponsiveness, Professionalism
5/5
GoogleI rented a flat with DJ Alexander for 18 months. There were some glitches at the time of moving in, but these were quickly sorted, with Lisa Grieve in particular providing outstanding help and service. For the remainder of the rental, and including my move out, DJ Alexander was extremely responsive and provided excellent service I can recommend DJ Alexander very highly, and have since rented another flat with them.PositiveResponsiveness
5/5
GoogleAll the staff I have met have been incredibly friendly. Laura in particular had endeavoured to make sure that my move was a smooth one. I have never rented before and everything was explained thoroughly. I’m looking forward to a long relationship with DJ Alexander and it’s made me feel very confident about our tenant/agent relationship for the future.PositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Hi Sarah-Jane, thanks for the great review!
5/5
GoogleThe man who showed us the property was very nice and allowed us to take our time to look around. Since then we have been dealing with Natalie and Holly who have both been an amazing help and has made the renting process super simple and quick.PositiveResponsiveness
Agent replied · 13 June 2024
Dear Kirstin, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie, Holly and David in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleNatalie and Ross could not have been more help when I was looking for a flat. Ross has supported me in the past as a tenant, and Natalie was incredibly helpful in assisting me. Took less than a day to get my offer presented to the landlord and back - I couldn't recommend them more.PositiveResponsiveness, Quality, Professionalism
Agent replied · 13 June 2024
Dear Ross, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team and Ross in our property management team. We really appreciate the lovely words. Kind regards, Customer Care Team
1/5
GoogleI have dealt with a few letting agencies, however Stonehouse were the worst. In the beginning they were really nice, responsive to emails ...But during the tenancy everything changed. - POOR COMMUNICATION: they "lost" my emails, ignored my questions, showed up after less than 24 hour notice (breach of the contract). A few times they also advised an inspection, but cancelled the very last minute or they did not even show up (they did not pick up when I tried phoning just before 4pm to see if anyone will be stopping by and they replied to my email a few days later). They change the property managers frequently, so you never know who to contact and when I asked once who is my new property manager, I received a very rude reply. - POOR FINANCE MANAGEMENT: They also asked me to overpay, but when I asked for my money to be returned, they wanted to charge me a transaction fee. Luckily, I had emails to prove the over-payment was by their request and they ignored the fee and refunded me. However, the absolute worst was leaving them. - CHECKING OUT: The checkout report was done without my presence (due to COVID, I do understand that, even though since Aberdeen was not in the lockdown at that time, it would be nice to be at least asked to be present). The report itself was disgraceful, completed well after I already left the property, it completely disregarded the check-in report and listed things that were beyond my control. They attempted to charge me the most unreasonable things (i.e. I hired a professional cleaning company that cleaned the property on the last day of the tenancy and the agency claimed the property still needs professional cleaning). The whole thing went to adjudication process and during it the agency came up with ridiculous excuses and prolonged the process as long as they could. ADVICE for current tenants - TAKE PHOTOS AND VIDEOS and make sure they are dated, you will need them.NegativeQuality, Professionalism
Agent replied · 13 June 2024
Dear Anja, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
DJ Alexander is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
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Questions about DJ Alexander
Which DJ Alexander office has the most reviews?
Edinburgh (John Cotton Centre) has the most, with 2,120 reviews rated 4.1 out of 5, followed by Aberdeen with 1,984.
Where are the DJ Alexander offices?
The five DJ Alexander offices, by town:
- Aberdeen: Neo House Riverside Drive, Aberdeen, AB11 7DG
- Aberdeenshire: 20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
- Edinburgh (1 Wemyss Place): 1 Wemyss Place, Edinburgh, EH3 6DH
- Edinburgh (John Cotton Centre): John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
- Glasgow: 303 Byres Road, Glasgow, G12 8UQ
Has DJ Alexander won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
