DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 5/5

Google

We have recently found a rental property via DJ Alexander and the process was fantastic. From the viewing, to application and reference checks, everything was clear and professionally executed. Particular thanks to Elaine Thompson, Laura McTaggart and Chloe Alexander who provided impressive service. I’d happily use DJ Alexander again in the future.PositiveResponsiveness, Professionalism

Ryan · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 4/5

Google

After a sticky start nearly 3 1/2 years ago DJ Alexander have been very good at managing the property I have lived in, and never more so than recently whilst ending my tenancy; a number of events made my property purchase precarious, DJ Alexander reassured me of still having a place to live and have shown great flexibility. My thanks in particular to Taylor French, much appreciated

Chris · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

0 stars. Not a good service, have been chasing them for a couple of months now regarding my deposit. I have vacated the property in November but still have not received my deposit. Will never use this agency in the future. In the other reviews, many tenants have complained about mold in the house, even in my flat there was mold and they are withholding the deposit to get the flat painted. I have been waiting for my deposit for 5 months now and no response from DJA.

Navneeta · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Would give 0 out of 5 if it were possible. DJ Alexander is the most unprofessional letting agent that I've ever interacted with. I've been a tenant in one of their properties for a little over a year and they never respond to any repair inquiries in a timely fashion. My window has been broken for over a month, our shower has not been working for nearly two weeks, and these are only the last month's issues. Our flat essentially does not meet livable standards at most points in time despite us regularly asking for follow ups on repairs. Other issues they've not dealt with in a timely fashion include not addressing illegally and unsafely wired fire alarms and not replacing a faulty boiler that not only trips our electricity when it's kept at the government recommended hygienic temperature but also costs us £220 in electricity a month to run. The incompetency of this letting agency is astounding. Would never recommend letting from this agency.NegativeResponsiveness, Quality, Professionalism, Value

Stephanie · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Very poor experience and very lacking in good customer service. This is the worst agents I have had to deal with over the past 5 years in Edinburgh for my daughters living arrangements as she completes her nursing course. We have used 6 other agents including the initial halls of residence and all were much better than this. The landlady for the property we had for the past year was also very good and supportive. DJ Alexander staff failed to update contact records, provide the accommodation to a reasonable standard, failed to respond to service requirements on time or in a consistent manner (the landlady stepped in without question everytime with great results), they also failed in understanding their tennant, my daughter. She suffers from Crohn's and when she got locked out of her flat (twice) they never lifted a finger to help. Making her travel the 2 miles to the office to collect a spare key then back to the flat so she take care of herself. Even making her repeat the journey in severe pain to return the key! My daughter is now home for additional care so unfortunately for the good landlady we have had to return the flat as my daughter prepares for further surgery before finally completing her nurse course this year. She will return to Edinburgh to work and live but we will never use any property that has an agent as poor and uncompassionate as DJ Alexander are! We now have the final level of their incompetence to deal with as they have once more failed to correctly report on the hand over of the flat. Even saying items are missing when they have pictures showing the missing item in the very image, unbelievable. More time wasted and stress levels increasing for my daughter. Hopefully Monday delivers the correct outcome and our dealings with this agent never cross paths again.

Ron · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Had a lot of trouble with other letting agents since moving to Edinburgh from Manchester as we came unemployed and rejected any offers we made, but DJ Alexander were always professional, personable and reliable at every viewing and very helpful over the phone when booking viewings. Evie Hunter showed us round numerous flats over the last three week making it a personal mission to find us a place before we were kicked out of our Airbnb. She is an absolute diamond and a Godsend.

Ben · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Still renting one of their properties in Edinburgh. Our tenancy ends on the 21st on July and last Monday one of the boiler valves just blew up, leaving us with no water. We've been calling during the last four days, hoping for this David to call us back in order to let us know about someone able to fix this, but it seems like he's too busy to send a good plumber to replace the valve so we can get water back normally. Even though we are leaving, we paid our last rent as we've been doing for almost three years! I think we deserve some attention!NegativeResponsiveness

Chiara · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

I recently rented a property from DJ Alexander who have been an absolute pleasure do deal with. I am very fortunate to have Giulia as my property manager who has been professional, kind and very helpful with any questions or concerns that I had. I would recommend DJ Alexander and Giulia to anyone looking to rent a property in Edinburgh. Their service is 10/10!

Daniel · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

The best experience I've ever had with a comparable company. They have managed my flat (I was the tenant) in Edinburgh for 4 years and have always been impeccable: quick to respond, easy to reach out to, polite, helpful. I never had a single problem with them.

David · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

After having many rental applications rejected by other agencies D.J. Alexander helped us secure tenancy for an amazing property in Edinburgh. I’d like to give a big thanks to Ali and Lee in particular. Ali could not have been more accommodating with the flat viewing, he also had great communication skills via email and went out of his way to keep us updated on the situation. Lee was also excellent in this regard and was very quick to respond to any and every question I had (and there were many of them) via email and was also very accommodating and understanding. Overall a great first experience with D.J. Alexander and I would recommend them to anyone looking to rent a flat in Edinburgh!PositiveResponsiveness, Professionalism

Rachel · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 2/5

Google

What started off as an excellent experience viewing and applying for properties with Ali (thank you!) declined rapidly after having an application accepted. Firstly, it is almost impossible to speak to anyone on the phone because nobody ever answers calls, no matter the time of day or day of the week. Once I had paid my holding deposit I didn't receive a single email or phone call from anyone at DJ Alexander until three days before my move-in date (a period of well over two weeks). I hadn't had any confirmation that documents had been received, no one had told me what actually happens on my move-in date, and *I hadn't even been sent a tenancy agreement to sign*. When I did finally manage to speak to someone it was only because of an urgent email that I had sent, as well as another handful of ignored phone calls - I have no idea what would have happened had I not been so persistent. Given that nothing was signed, I was hours away from pulling out of the move completely with only three days until the move - the communication and organisation from DJ Alexander was that bad. Before and after moving in, I received conflicting information about whether it was my or DJ Alexander's responsibility to transfer the existing utilities accounts into my name (in the end, it turns out we both called the energy supplier, which resulted in the property having two accounts and the poor man at Scottish Power spending over an hour on the phone with me trying to fix the mess). Finally, until this week (over 3 weeks after the tenancy start date), no one had been in touch to set up a direct debit for me to pay rent, and this has only happened now because I miraculously managed to get through to the accounting department on the phone. I have been messed around by letting agents before, but typically this only happens after they have secured your signatures and you are tied in to the financial side of things. I have never before experienced a company, letting agent or otherwise, try so hard to give a customer the impression that they don't want their money. May I suggest, at the very least, that prospective tenants are assigned a single member of staff to oversee their application from viewing to move-in. Being thrown from department to department and having to speak to a different person at every stage of the process certainly did not help the situation. The only positives of my experience with DJ Alexander were the viewings with Ali, and the condition of the property upon moving-in. I am dreading the day I have an urgent maintenance request, because if my experience so far is anything to go by I would be very surprised if anyone was bothered.NegativeResponsiveness

Jack · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

We have been completely delighted with the service provided by DJ Alexander and especially by our point of contact Stephen Lawson. He is pleasant, professional and has a wealth of knowledge which made it all the easier for us to choose DJ Alexander to rent our flat for us. The level of service is all encompassing and they have dealt with us and the new tenants with great communication, a cheerful and completely trustworthy professionalism. I highly recommend.

Debbie · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Terrible business to deal with

Gordon · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Tried multiple times to get through to them via email and phone but no response at all.NegativeResponsiveness, Professionalism

Callum · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 1/5

Google

I tried to call them 6 days & many times but no response, it just (to speak with advisor please continue to hold) 😂😂 …

Michael · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 1/5

Google

A joke of a company, rude and disrespectful agents that meet their customers in the most unwelcoming way possible.

Gregor · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 1/5

Google

impossible to get a hold of. Submitted enquiries for multiple viewings and nothing, neither a courtesy email nor call and/or acknowledgement i am being considered or have been rejected.NegativeResponsiveness

Fraser · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 4/5

Google

I would like to thank Property Manager Ms.Diane Harte in assisting the recent sale of my property. With her professional experience and expert advice given, the sale completed smoothly. Very pleased with their excellent service provided.

Angela · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 1/5

Google

I've been flat hunting for a while now and whenever I tried to make an enquiry with DJ Alexander there has been no response at all! I've applied to multiple flats via their enquiry form on their website and I have never received a reply or even an acknowledgement. I tried calling their office many times during different times of the day and never reached anybody. I sometimes stayed in the holding line for more than 30 minutes and still nobody picked up. How are they even operating their business?NegativeResponsiveness, Professionalism, Value

Samira · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 5/5

Google

I rented my property with DJ Alexander and then also used them as the selling agent when I subsequently sold the property. Their delivery of both services was excellent and Catherine was fantastic, offering great advice throughout the processes.

Andrew · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 5/5

Google

I've used DJ Alexander's services for the past 3 years when I bought, rented out and recently sold my flat in Glasgow. For each service, I was very impressed with the proactive and responsive way in which the team and especially Catherine Bruce handled any queries I had. Buying or selling a property can be a long, arduous process (especially over lockdown) but Catherine made the process as simple as possible and communicated updates regularly to put me at ease. Overall, an excellent experience - I would highly recommend DJ Alexander!

James · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 1/5

Google

I had an issue with my boiler over winter which left me with no heating or hot water. This took over a week to resolve. I was then offered a meager compensation for the trouble. When I complained I did not gain any traction until I included Richard. Richard is a very good professional who helped and provided a solution. However, this has then been handed to other members of DJ Alexander team to put in place including Rhys and the accounts team. Over 2 months since the initial problem the promises still have not been fulfilled. As a tenant I would avoid DJ Alexander at all costs - letting agents are meant to make the process of renting a property easier than going directly through a landlord and on this occasion DJ Alexander have failed at every point. I believe DJ Alexander take a percentage of the rent between 10%-12%. For both myself and the landlord I fail to see where these costs are justified. The saving could be made at either side and provide a more efficient process than the one experienced when dealing with DJ Alexander.

Kieran · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 5/5

Google

Rating only, no written review.

Lynn · 16 April 2022 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Google

Rating only, no written review.

John · 16 April 2022 · DJ Alexander Aberdeenshire