Trusted Agent profile
★★★★★
3,054 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,054 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Showing 1,404 reviews on Google only. Show every review
5/5
GoogleVery good customer service experience- Laura McTaggart was very helpful when it came to getting paper work sorted on time. She answered all my stressed out emails with a phone call which was really reassuring and took a lot of the tension out of the move. Thanks
Hi Lucy, thanks for the great feedback. We are always looking to make this process as stress free as possible. I will make sure I pass this feedback onto Laura.
2/5
GoogleWell,today they are just forgot to tell me the property i meant to view is already under offer. I wasted 2 hours of my time just to get in there and find out my appointment is cancelled.They said apologies on the phone,but still frustrating.
Hi, sorry you have experienced this. It is not what we want for our customers and we appreciate cancellations can be frustrating. If you feel I can help you further please contact me at richardtierney@djalexander.co.uk, Kind regards, Richard Tierney, Director of Customer Service
3/5
GoogleCalled over 20x. No one has ever picked up the phone. Seem to have some great properties but can not get in touch with them. Very rigid for 9-5 which can not work for anyone who has a day job. Once I was in touch service was good and professional
Hi Shamael, thanks for the feedback and apologies you have received this level of service. We always want to help all our customers. If you still do need assistance please contact me on richardtierney@djalexander.co.uk. Richard Tierney, Head of Customer Experience.
5/5
GoogleWe had a great experience finding a flat with Laura Mctaggart at DJA. Our vetting and handover experience all went very smoothly and she was prompt in dealing with our queries prior to moving in.
Hi Sue, thanks for the great feedback, I will make sure we pass this onto Laura.
1/5
GoogleMaintenance is a big issue for DJ Alexander, I’m having problems with my microwave since 28/04 (3 weeks) without any idea when it will be fixed. That said, I don’t recommend based on the service level I’m getting so far.
Hi, thanks for the feedback and I am sorry you are experiencing this. I will look into this for you but if you would like to contact me direct please do at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
5/5
GoogleTotal professionals at what they do. From placing for sale to an offer being received, three days. I wouldn't hesitate to recommend them to advertise your Property.
Hi Keith, thanks for the great review. I will make sure to pass onto the team.
5/5
GoogleWe had a problem with a leaking shower door and a broken shower head holder. David Harcus (Maintenance Co-ordinator) kept me updated with emails which informed me that the issue had been logged, who they were sending to fix it, who they resent to finish fixing it, and a confirmation checking that the issue had been solved to our satisfaction. I was really pleased to see that when the issue was first logged, David had listened exactly to the way I described the problem and written it down clearly for the contractor. Thanks David :)
Hi Susan, thanks for the great feedback and we are glad we could help with this maintenance issue. I will make sure we pass this on to David.
1/5
GoogleI am a current tenant - moving in today My experience with the company: * Bad communication * No customer obsession * They don't reply to urgent issues with urgency if they don't deem necessary Incidents: * Had to stay on wait for more than 30mins thrice to speak with an executive * During the first interaction, the executive denied having the property advertised on rightmove and said rightmove might not have been updated, later we ended up getting the same property through the same company * After a long 9hrs drive, today, we came to collect the keys to our new rental flat(our lease started 4days ago). After 3+ hours of waiting for them to provide us the key, we were instructed to pick up the keys from an office location. I am at the office now and the keys aren't here. Now I am being asked to go to another office location.
Hi Sameer, I am sorry you have experienced this. I will look into this but if you would like to contact me direct please do at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleProceed with caution. They will try to squeeze money out of your security deposit. They took a photo of a bit of dust and tried to charge us 100£ for a 4 hour professional cleaning service to come in, which is actually quite comical. They refused to negotiate. Luckily safe-deposit-Scotland is there to stop such snakes. We went through the adjudication process and of course SDScotland sided with us in the end.
Hi Ryan, thanks for the feedback and I am happy to look into any queries to see what has happened here. I appreciate check outs can be a complex process and we are here to support our customers, both tenants and landlords. We as the agent do not benefit from any of this process. The deposit scheme is there to protect everyone should there be a dispute. If you would like to contact me on richardtierney@djalexander.co.uk, I am happy to speak to you about this. Richard Tierney, Head of Customer Experience.
1/5
GoogleAwful experience renting from DJ Alexander. No consistency in communication and complete indifference from staff about the damp and black mould in our flat. Ludicrous attempts to withhold money from our deposit for 'cleaning', despite the significant damage done to the flat AND our own belongings due to the conditions which they made no attempt to fix.
Hi Katie, thanks for the feedback and I apologies you have had this type of experience when renting through DJ Alexander. We always try and facilitate between all parties when issues arise and I am sorry it did not work out on this occasion. If you are still experiencing any difficulties please contact me direct on richardtierney@djalexander.co.uk
1/5
GoogleNot long moved into a property above a DJ Alexander flat, we have emailed and written to this company about their current tenants. We haven’t not had a response from this company at all. There current tenants are horrendous, Police have been around, they smoke weed to the point we are having to get our floors taken up to seal out the smoke and weed smell. They obviously have a wee drug business on the go, as we have a few times have individuals coming to our door late at night when sleeping, ringing the bells and trying to barge into our flat. There are young child who live next door on both sides who have come to harm as their houses have smoke and weed filtering into their rooms. It’s absolutely shameful from DJ Alexander who are putting people lives at risk not doing anything to protect innocent children and adults. This company only care about money and not their reputation.NegativeResponsiveness, Professionalism
Hi Jay, Thanks for posting the comment and we do take this type of thing very seriously and we would look into any accusation like this. I apologies if you have not had a response from us on this matter and I am happy to look into this for you. If you can please contact me direct on richardtierney@apropos.app. Kind regards, Richard Tierney, Head of Customer Experience at DJ Alexander.
5/5
GoogleExperienced excellent service from all involved at DJ Alexander. Very professional and attentive at all times, especially in a time when the property market in Edinburgh is extremely saturated. A big thank you to Neill Bukes and David Brash for the assistance!
Hi Louis, thanks for the great review. I am glad the team could help and I will make sure we pass this feedback on.
1/5
GoogleIf you see the name Dj alexander... RUN. Shame I cannot give them less than a star. They are the worst agent I ever had to deal with. When my lease ended, that's when they show their true colour, sending me random bills to pay just so they can keep my deposit. I am so glad I am no longer their tenant.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Head of Customer Experience
5/5
GoogleI have been very pleased with the service that I have received for many years from Braemore who are now part of D J Alexander. My current property manager, Rachel Selkirk, has been particularly helpful.
5/5
GoogleHad a nice experience with DJA when renting a property. Both Giulia Ceccarelli who gave us the viewing and Laura Mctaggart who helped us through the whole application process were very quick in response and very helpful. Pretty happy with how the things move forward
Hi, thanks for the great review. I will make sure I pass this onto the team.
4/5
GoogleI want to mention specially the Agency lady : Laura Mctaggart for all her effort , professionalism and empathy during all the process for the renting of this house. Definitely a huge asset for the DJ Alexander agency. We wish her the best.PositiveResponsiveness, Quality, Professionalism
Hi, thanks for the great feedback on Laura, I will make sure to pass this on.
1/5
GoogleThis review is specifically for the rental side of the business. Getting through to anyone is really hard, the phone just rings and rings. When I eventually managed to speak to someone they offered a single viewing slot for the property I was interested in. This wasn't workable for me due to my work schedule. It was then stated that they couldn't offer another day until the existing slots were filled. Then silence, no other suggestions or advice. So, what am I supposed to do? This level of service is ridiculous in 2022.
Hi Keith, sorry you have experienced this. It is not what we want for our customers. If you feel I can help you further please contact me at richardtierney@djalexander.co.uk, Kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleAwful letting agency (worst in Edinburgh in my opinion, and I've been with quite a few letting agencies). Rented a flat with them Aug 2017-July 2018. Would not deal with issues (even after several emails, just got ignored - there was a leak in the bedroom where the wall was getting all mouldy...). Didn't have heating throughout December/January (refused to accept the boiler was dead, just kept sending people out to 'fix' it, which meant having to wait weeks and weeks for different parts to be ordered). And to finish it off, they tried charging us for several things on move out, even though we had paid for professional cleaners to clean throughout. AVOID IF YOU VALUE YOUR SANITYNegativeResponsiveness, Quality, Professionalism, Value
Hi Conor, thanks for the feedback and apologies you have received this level of service. We are always looking to support our customers and offer the right level of service. If you would like to discuss this further please contact me direct on richardtierney@apropos.app. Kind regards, Richard Tierney, Head of Customer Experience at DJ Alexander.
5/5
GoogleWe work with the team at DJs regularly in our search for good quality rental properties and everyone is extremely helpful and professional. The team who carry out the viewings are so helpful and friendly, particularly Bayanaa, Giulia and Perry. It's a big company but they still manage to offer a personal level of service.
Hi Angela, thanks for the great feedback and we are glad to help. I will make sure I pass this onto the team.
1/5
GoogleI have tried countless times to call and email as they have many properties I'm interested in but no one ever gets back to me or picks up. Meanwhile there are properties on the market that I'm interested in (looking to move immediately) that are being reduced regularly and I can't get through to anyone! I don't understand. It's like they don't want to rent these properties. I'm still looking and still calling and emailing and STILL nothing. FYI it has been Months now.
Hi Dounia, sorry you have experienced this. We are experiencing a high demand at the moment for all our properties . If you feel I can help you further please contact me at richardtierney@djalexander.co.uk, Kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleIf I could give 0 stars... This company (which also seems to own Braemore and possibly others) cancels viewings on the same morning while they were scheduled the week before. No apology, they just say they rented the place already. No regards for you if you cancelled work appointments to get there. Terrible communication and organization. They also never reply to email enquiries (I've tried enquiring about a fair few properties...) and are impossible to reach on the phone... Actually glad I'm not renting with them.
Hi Manon, sorry you have experienced this. It is not what we want for our customers. If you feel I can help you further please contact me at richardtierney@djalexander.co.uk, Kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleWaited for three hours on the phone to call up the agency to set up some viewings, this was to get through a queue of 10 people, so either they each were giving their life stories to the company or they just don't like picking up the phone. A five minute talk later and two bookings were made. Fast forward to this morning and no confirmation email or text had been sent so another hour of waiting led me to find out a) they were "just about to send me confirmation on the second booking", and b) the first one was now off the market and taken by someone else! Still waiting for confirmation for the other viewing but so far feel like the company as a whole just doesn't want to deal with us but will gladly use up all my phones data and spare time waiting in queue.
Hi James, thanks for the feedback and apologies you have received this level of service. We are always looking to support our customers and where possible get them the right property. If you would like to discuss this further please contact me direct on richardtierney@apropos.app. Kind regards, Richard Tierney, Head of Customer Experience at DJ Alexander.
5/5
GoogleOur experience seeking a property to rent with DJ Alexander was very positive. Our application advisor, Laura McTaggart, was a fantastic help, as was Chloe Alexander. They both had excellent customer service, and were extremely helpful when we had queries regarding the property and our application. Martyna Jablonska showed us the property initially and she was also very pleasant and helpful. Thank you so much!
Hi Cara, thanks for the great review. I am glad the team could help you through the whole process.
5/5
GoogleIt was a pleasure to deal with this company especially Natalie Cotton and Lauren Edmond. Lauren was very helpful with Agreement's arrangement and invoice, Natalie was a key person to get all answers very promptly, solve problems very clearly and in a good manner. It was not very easy for them too as we were clients from abroad with a limited possibility to go to the viewings. Anyway, all in all our experience is very nice ;)
Hi Gabriele, thanks for the great feedback and I will make sure we pass this over to the team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,122 reviews rated 4.1 out of 5, followed by Aberdeen with 1,986.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
