How many reviews does DJ Alexander have?

DJ Alexander has 3,055 reviews across its five offices, rated 3.9 out of 5 overall: 1,409 on Google, 1,646 on Trustpilot. Company-wide Trustpilot reviews for DJ Alexander are counted once, not once per office.

Trusted Agent profile

DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

Q: Where are the DJ Alexander offices?

The five DJ Alexander offices, by town. Aberdeen: Neo House Riverside Drive, Aberdeen, AB11 7DG. Aberdeenshire: 20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB. Edinburgh (1 Wemyss Place): 1 Wemyss Place, Edinburgh, EH3 6DH. Edinburgh (John Cotton Centre): John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA. Glasgow: 303 Byres Road, Glasgow, G12 8UQ.

3.9

★★★★★ Good

3,055 reviews across 5 offices and 2 platforms

DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,055 reviews on two platforms, rated 3.9 out of 5 overall.

3.3 / 5

1,409

Reviews on Google

All 5 offices

1,646

Reviews on Trustpilot

Business-wide

Our offices

DJ Alexander's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,404 reviews on Google only. Show every review

1/5

Google

Avoid these people at all cost. I recently rented a flat through stonehouse and I will never use them again. Not only was the process complicated, clumsy and time consuming they are scammers. The flat I rented was advertised by them as a “fully furnished” two bedroom flat. During my viewing I noticed one of the rooms was not furnished and there was also no TV however, they agreed they would sort a bed before I moved in. Yet when I arrived there was still no second bed. I spent weeks emailing them trying to sort them putting in the second bed that they advertised (and agreed to put in) with no success. Eventually I decided to give up the lease as I was not willing to pay this price for what was in fact, really a poorly furnished one bed flat. Stonehouse were slow to sort my termination and unhelpful throughout the whole process. (It gets worse) Months later after terminating my lease, they have been trying to bill me for a cleaning the flat. I actually had the flat cleaned myself before leaving! I have explained to them that I had it cleaned and therefore am not willing to pay this. They have since attempted to take the money out of my bank account without my permission. Honestly the most stressful few months. Do not use them.

Jonathan · 14 June 2022 · DJ Alexander Aberdeen

5/5

Google

Me and my partner recently rented a property through Stonehouse Lettings and the whole journey process was amazing and really easy! Everything went really smooth with the fabulous help of Emma Robertson and Gill Annand, sending both of the ladies constant emails checking if everything is okay and if they need anything else from me. Would definitely recommend to friends and family! Will definitely stay with this company!

Paulina · 14 June 2022 · DJ Alexander Aberdeen

Agent replied · 13 June 2024

Dear Paulina, Thank you for taking the time to review Stonehouse and specifically the work done by Gill & Emma in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team

1/5

Google

I moved into a flat that my partner had been renting from Stonehouse, they made a mess of that whole process. We had issues throughout with them, mainly a dodgy shower and damp issues, neither of these were never resolved. We had other minor issues were eventually resolved after months. They then overcharged us on the deposit (which we argued them down on). Would avoid at all costs and I'm very happy not to live in a flat let out by them

Andrew · 14 June 2022 · DJ Alexander Aberdeen

Agent replied · 13 June 2024

Dear Andrew, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team

5/5

Google

I'm new to the rental market and sought out a few letting agents prior to making a decision. I had an initial call with Natalie, and after contacting a few other agents, I made my decision to work with Stonehouse, 100% thanks to Natalie - she was by far the most helpful and friendly agent I spoke to out of all the other companies. Following the initial call, Natalie came out to my property and answered my hundreds of questions exceptionally well. She really did her best to reassure me and help a first time landlord through what feels like quite an overwhelming process. I have no doubt that my property is in very safe hands with Stonehouse.

Jodie · 14 June 2022 · DJ Alexander Aberdeen

Agent replied · 13 June 2024

Dear Jodie, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team

5/5

Google

Stonehouse Lettings service is one of a kind, the staff are very professional, outgoing, delivering a service like no other. The team in the Aberdeen office make these stressful events stress free, the process of securing a rental was seamless with the level of tools they have to help everything move swiftly, the process took less than a few days. When someone asked me if I can recommend a letting company, the first memory that will come to my mind is the quality service I have received from Gill Annand @ Stonehouse Lettings. Thank you to all the team there, good luck to everyone else in need of a letting agents services.PositiveResponsiveness, Quality, Professionalism, Value

Gaz · 14 June 2022 · DJ Alexander Aberdeen

Agent replied · 13 June 2024

Dear Gaz, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team

5/5

Google

My partner and I recently began renting a property from Stonehouse Lettings and we have both been very impressed with the service we have received. All staff members who we have spoken with have been very professional and responsive and made the moving process a lot less stressful. We were originally shown around the property by Gill Annand who was very friendly and more than happy to answer all our questions. I would highly recommend Stonehouse Lettings to anyone looking for a property in Aberdeen.PositiveResponsiveness, Quality, Professionalism, Value

R · 14 June 2022 · DJ Alexander Aberdeen

Agent replied · 13 June 2024

Dear R T, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team

5/5

Google

Looking to rent my property, Stonehouse Lettings managed to arrange a meeting time convenient for me and were flexible in their timings. Natalie was fantastic taking me through all the details of the services they offer, extremely professional, and safe during covid-19 restrictions. She was able to answer any and all questions I had without delay and was very positive about the prospect of taking on the property for management. Highly recommended!

Angela · 14 June 2022 · DJ Alexander Aberdeen

Agent replied · 13 June 2024

Dear Angela, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team

4/5

Google

My experience of 2 years of tenancy with Stonehouse Lettings was overall positive. Ross Kane was an excellent property manager dealing with the issues we had during our tenancy. End of tenancy was good and smooth and we got our deposit with no extra charges . The only reason that my review is not a 5 star is for the incident I had regarding my heating which could be handled better and faster, however the delay was mainly from the landlord and not the agency but still could have been better managed.PositiveProfessionalism

I · 14 June 2022 · DJ Alexander Aberdeen

Agent replied · 13 June 2024

Dear Ioannis, Thank you for taking the time to review Stonehouse and specifically the work done by Ross in our property management team. We really appreciate the lovely words. Kind regards, Customer Care Team

5/5

Google

I found Neill Bukes, David Brash and other staff at DJ Alexander to be most helpful in our search for the right property and would recommend them highly to anyone looking for assistance in navigating the Edinburgh market.PositiveResponsiveness

Colin · 13 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

Agent replied · 12 June 2024

Hi Colin, thanks for the great feedback, I will make sure we pass this onto the team.

5/5

Google

I have been in contact with Giulia over the last two months in regard to a flat I was looking to rent from DJ Alexander. Giulia never failed to update me each day and went above and beyond to ensure I had the best experience. I could not fault the service from Giulia or DJ Alexander since starting the process to rent from them!

Hayley · 13 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

Agent replied · 12 June 2024

Hi Hayley, thanks for the great feedback.

1/5

Google