Trusted Agent profile
★★★★★
3,055 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,055 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Showing 1,404 reviews on Google only. Show every review
5/5
GoogleGreat, quick and professional service from Gill Annand. Went above and beyond to secure my new house. Thank you Stonehouse for a great job. Looking forward to moving and getting settled.PositiveProfessionalism
Dear Scott, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleWe have recently leased with Stonehouse and have had the pleasure of liaising with Gill who has made the whole process simple and stress free. From viewing to signing on the dotted line we have had zero issues. Thank you very much.PositiveResponsiveness, Quality, Professionalism
Dear Stuart, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleHolly Affleck was very helpful when I was sorting out my flat. She was very attentive and even stayed back after hours in order to help me during the confirmation process. Overall very happy with the service.
Dear Lewis, Thank you for taking the time to review Stonehouse and specifically the work done by Holly in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleThey were very profesional and worked really hard to accommodate the challengues of my case (wanted to move in ASAP as I was moving from Dubai to the UK in the middle of the school term so applying for school was really urgent). I dealed with Mrs. Gill Annand and She made it possible in really short time, gratefull to have met her.PositiveProfessionalism
Dear Isidro, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleGreat service from Gill Annand , new tenant found in short timescale, with excellent communications throughout the process. Very pleasant on e-mail and open to discussing various incentives to attract a new tenant, many thanks, SandyPositiveProfessionalism
Dear Sandy, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleI was told pick a flat and so I did. 24 hours later I moved in. Gill could not have done more, was on call at all hours of the day and night and even checked if I settled in ok. Professional, caring and know what they're doing. Look no further than Gill.
Dear Claire, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleI've recently started renting a property through Stonehouse Lettings. From viewing through to signing the lease Stonehouse have been helpful and professional with special thanks to Gill who helped secure the property for myself and professional partner subject to our required conditions.PositiveResponsiveness, Professionalism
Dear Hamish, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
3/5
GoogleI would not recommend my friends this agency. They think more about landlords rather than tenants. I have bad experience with this agency. They are always on the side of landlords. I couldn't feel any sympathy towards me as a tenant. Overall, they were not rude, they are professional in their job but care more about their landlords.
Dear Aizhamal, I’m sorry to hear that you have only rated us three stars. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
5/5
GoogleThe best service I have received for a letting agent. Hannah very helpful, explained in detail all the questions I had and was very professional in her support throughout the process. I will surly recommend Stonehouse to anyone looking for a property to lease.PositiveProfessionalism
Dear Chris, Thank you for taking the time to review Stonehouse and specifically the work done by Hannah in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleWe've been very pleased with the Stonehouse service - responsive, informative, efficient and polite - we deal mainly with Erin but also colleagues Kathleen and Maureen - always gone well - as a main/primary contact manager Erin has been first class.
Dear David, Thank you for taking the time to review Stonehouse and specifically the work done by Erin, Kathleen & Maureen. We really appreciate the lovely words. Kind regards, Customer Care Team
1/5
GoogleAvoid at all costs. Unprofessional + rude + ignorant staff, ignore emails and phone calls (conveniently in a meeting when you need to speak to anyone). Reposit scheme is a scam, just search ‘Stonehouse letting Reposit scam” and you will see others experience. From the minute I rented a property there was problems and received no help from landlords/“property managers”. Complete scammers, go to literally any other letting agency.
5/5
GoogleI'm based in England and have never been to Scotland so clearly I was apprehensive but then the agent assigned to me was Gill Annand who I can't thank enough for being so accessible, supportive and understanding. My agent was there for any query all the time and made sure that my communication with my landlord was thorough, smooth and hassle free. Thank you for helping me secure the property without any trouble.
Dear Hash, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleI have had a great experience, Natalie was very helpful polite and informative when explaining things I was not sure about. Very easy professional process with renting my property out. This is my first time renting and Natalie made the process easy and stress free was very fast in getting my property available for renting. Great service all roundPositiveResponsiveness, Professionalism, Value
Dear Allan, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleExcellent service. Natalie was always very quick to respond to any query I had. Collection of keys was easy. Natalie also replied promptly to my concerns around items of furniture not being replaced as agreed prior to collecting keys. I trust that Natalie will resolve this matter and has given me time scales of when this will be carried out.PositiveResponsiveness, Quality, Professionalism, Value
Dear Chloe, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleWe were looking for our first property to rent, after one viewing with Gill Annand she suggested another property for us to view which turned out to be the one. Gill and other team members always listened to our needs, supported us and put us at ease. The system was straightforward and efficient with no delay getting the keys.PositiveResponsiveness, Quality, Professionalism
Dear Hannah, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleTo say I am happy is an understatement! I recently have moved into a property with Stonehouse and having moved to a new city I obviously was cautious in where to look and how to enquire on properties. Stonehouse constantly kept me in the loop, took a matter of days from enquiring to moving in, and everything was completed by Stonehouse with ease. the most impressive thing from the whole experience is the properties condition as I moved in without viewing due to work commitments and I must commend Katie Hutcheon particularly as the property was 5 star condition. I am so happy and could not recommend Stonehouse enough. Thanks again everyone!!!PositiveResponsiveness, Quality, Professionalism, Value
Dear Ted, Thank you for taking the time to review Stonehouse and specifically the work done by Katie in our property management team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleTravelled to Aberdeen just for 3days to check out property and I was met with dedicated and professional service from the Agency. Maureen who was the lady on the ground for my viewings was so professional ,cooperative, extremely helpful and kind as well considering I was new in the area. I what I wanted and will definitely be working with them in future.PositiveResponsiveness, Quality, Professionalism, Value
Dear Lisa, Thank you for taking the time to review Stonehouse and specifically the work done by Maureen in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleBy far the most responsive of all the estate agents I tried to deal with in Aberdeen. Had failed to get a place with others just not getting back to me at all. Gill recognised my specific requirements and helped me to secure the perfect rental for my needs. Very happy indeed.PositiveResponsiveness, Quality, Professionalism
Dear Sue, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleWe recently moved the States to Aberdeen for work and were looking for a 2 bedroom apartment to rent. Gill from Stonehouse Lettings reached out to us after sending them an email and was extremely helpful in guiding us through the transition even before arriving in Aberdeen. Highly recommend working with them.PositiveResponsiveness, Quality, Professionalism
Dear Adam, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleStonehouse lettings and in particular, Natalie have been super helpful with my hunt for an apartment in Aberdeen. Natalie was very quick to respond to any questions I had and even often helped me when she had already finished her working day! She was always helpful making sure the searching and applying process was a stress less as possible and I’m very happy with the service.PositiveResponsiveness, Quality, Professionalism
Dear Jake, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
1/5
GoogleJan 2022 - Not only unprofessional though detached from reality! As a prospective landlord I was not impressed with the condescending member of staff who contacted me following my query to the Stonehouse website. Over confident to the point of being blatantly rude this member of staff laughed (loudly) at my responses when I advised that "I just wished to cover my costs" and when I advised that (for us), it had worked well in having a friend renting our flat on a long term basis. This member of staff also advised that "the price of oil in Aberdeen was going up" - Anybody who has remotely followed the Aberdeen flat market will note that in recent times, it is the empty Universities that have had a knock on effect to the flat sales/rentals in Aberdeen. Not only the oil price. As a Guarantor to a current tenant of Stonehouse, I ended the call having very little confidence in this company.NegativeProfessionalism
Dear CB, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
5/5
GoogleI have just rented a property through Stonehouse Lettings in Aberdeen and my experience has been extraordinary. Especially in this difficult times (thanks to covid) and with all the restrictions for traveling around the country Gill Annand made everything easy and simple. She always thought about our needs,worked tirelessly and managed to find an ideal place for us to live. I am very grateful to her and all the staff from Stonehouse Lettings, who have been extra helpful, approachable and kind. Thank you so much! You made my life easier and definitely better. All the best!!!PositiveResponsiveness, Quality, Professionalism
Dear Carmela, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleExcellent service, Gill Anand arranged a viewing on the same day I called (this is unfortunately a rarity in Aberdeen). The flat is great and was cleaned to a very high standard when I moved in only a weak after the viewing. When you need a property manager, both phone and email are answered quickly and competently.
Dear Peter, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleOver the last two years I've been two different flats from Stonehouse and all I can say is that the service has been fantastic. In my most current from this service was even more exemplary then before, Erin the property manager replied to emails quickly and made sure any issues were sorted in a prompt manner. Overall I'd highly recommend Stonehouse.PositiveResponsiveness, Quality, Professionalism, Value
Dear Owen, Thank you for taking the time to review Stonehouse and specifically the work done by Erin in our Property Management Team. We really appreciate the lovely words. Kind regards, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,123 reviews rated 4.1 out of 5, followed by Aberdeen with 1,986.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
