DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 5/5

Google

Had a great experience with DJ alexander for getting me and my partner our first house together so smoothly. Many thanks to the amazing service provided by Laura Mctaggart, who helped us throughout our application from the beginning and making sure we get all our documentation done properly and efficiently. Huge thanks to laura for bearing with us throughout the process and being there for us for any queries or issues any time of the day. Indeed a 5 star service💯

Ak · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

This review is dedicated to the wonderful Diane Harte! Diane has went above and beyond when helping us find and (very quickly and efficiently) secure our lovely flat in Glasgow! Diane is full of knowledge and is an amazing asset to the business, everything along the way with Diane was smooth and gave us the utmost confidence in her ability to share information on processes and our move in. Thanks so much for all your help Diane, we are massively grateful!

Aaron · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

As I am not originally from Glasgow I was unsure on the area that I was looking to live in. Stephanie provided me with fantastic information and guidance on the process of renting and general information on the area. Unfortunately the flat I viewed was not for me, however the information and guidance from Stephanie was outstanding. I would recommend DJ alexander to All.

Ewan · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Terrible company, throughout our tenancy we have had multiple issues with the flat that have been reported but not assisted with, we moved into the place where there were countless dead flies and cat hairs assumedly from the previous tenants everywhere that WE had to clean up. I'm writing this review as I have just moved out, and now they are attempting to extort us of a minimum of £60 for cleaners to clean a few soap marks and tissues that were used to clean the place FOR them aswell as some marks and hairs left from the PREVIOUS TENANT. We called them to try and understand why a cleaner had to be sent out for such a minimal clean up job ASWELL as the fact that we didn't receive similar treatment when it came to moving into the property. All we received in return is an unhelpful, rude woman that was in an essence revelling in the fact we had to pay this ridiculous bill. And on top of all of this, it costed £735pcm to live in a rinky dinky flat in glasgow. Would not recommend, they will extort you for any chance they can get and blame you.

Harry · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Honestly couldn't even find a place to start with how bad our experience with this agency has been. I don't know if it's because we are on the younger side (20 and 21) and look like we would be too scared to talk back or if this is just how they treat all their clients but DJ Alexander have, from the moment we first submitted our application to the moment we got our keys, been nothing but rude, unprofessional, unhelpful and downright accusatory in their approach towards us. They use predatory tactics such as nonsensical deadlines halfway through your workday for submitting documents that they only informed you the morning of, threats of annulling your application if you fail to deliver documents which we expressed we needed more time to acquire, etc. Emails to our guarantor were sent to my partner despite them having all necessary contact details, sometimes emails to my partner were sent to me and vice versa, or only one of us would receive information necessary for both of us to proceed with the application and would have to forward everything between ourselves. When I enquired when exactly we would be getting our keys as somebody was meant to contact us to discuss a date, I was simply told when my appointment was with a date and time already decided without my input. I had to find cover for work and did not appreciate this at all. At the appointment I felt the purpose was not to help me learn everything I needed to know about my new home, but rather to scare me about what would happen if I stepped out of line. Supposedly over 100 pictures were taken of the flat (this was emphasised to me MANY times as though to say "so don't even try to fool us about anything you change here") and I was told I would be sent a link to access this later, but no such link ever came, not to mention the whole issue we had with only being told we weren't allowed to paint AFTER getting the keys despite being initially told the landlord was lenient and it shouldn't be a problem, and then continuously trying to enquire about it throughout the application process and being told they had yet to hear from the landlord about it. All of it left a sour taste in our mouths and to anyone wanting to apply for a rental property with this agency i would say just save yourself the trouble. The only good experience we have had is that there was a leak coming from the toilet and that was very quickly sorted, but otherwise everything left us incredibly stressed in a time when we were already anxious about finding a place to live.

Kat · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

Been searching for help letting a Glasgow flat while I'm down south. Didn't hear anything when I used their forms but once I emailed directly I got a response straight away from Aaron. Aaron was incredibly helpful, friendly, and responsive and he assisted me in arranging viewing appointments long-distance. I definitely recommend getting in touch with him if you need special arrangements for viewings.

Karen · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

I had an issue with a leak in my room and despite the work taking a bit longer than I would of hoped for, the maintenance co-ordinator Mark Graham was absolutely fantastic. He helped me resolve the issue as quick as humanly possible and was very responsive to my emails. he was very understanding and had great customer service skills. I was kept up to date throughout the process and felt that my issue was being dealt with as fast as possible. Mark is a credit to DJ Alexander.

Paige · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

At 1st, i was a bit suspicious of renting with DJ Alexanders with the negative comments I have seen. Trying to get a viewing was difficult and i had a few appointments cancelled on the day. When i got the viewing the Property Manager Imran, explained to me why they were cancelled which is understandable. (If the LET has been agreed there is no point of continuing with the viewing.) I applied for a few properties and some I got rejected which was no part of DJ Alexander's, it was this the landlord's decision. After being accepted by a property, I have successfully moved in.When the key handover/ Check-in happened, Imran showed me how to use the heating systems and which right department to contact if there were any issues.

Atique · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

I have just had new tenants move into my flat here in Edinburgh and I am so impressed with the way D J Alexander have dealt with the whole process. In particular, I would like to thank Evie Hunter who personally dealt with the viewings and maintenance issues with the flat. I live abroad and Evie looked after the whole process in my absence with such professionalism and dedication and her communication with me was superb. She is a real asset to the company and I can’t thank her and all at D J Alexander, enough. I feel my property is in good hands. Keep up the great work Mark MacRae

Mark · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Rating only, no written review.

John · 16 April 2023 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 5/5

Google

Property Sale Transaction. Sarah and her team were very helpful and efficient - would happily recommend

Houston · 16 April 2023 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 1/5

Google

Randomly change viewing times twice, then cancelled the viewing completely. Rental crisis is on & the rental companies treat you like Sub-Humans 👍🏻 …

Jordan · 16 April 2023 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 1/5

Google

Should be zero stars... Useless can't even handle simple bank transfers. I've been in my flat for over 2 years, the rent is payed the same day every …

Morgan · 16 April 2023 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 1/5

Google

Only ever had dealings with the Kemnay office. Absolute disgrace. Patronising and useless. As a previous landlord and a tenant, I have never experienced such incompetence. Landlords, do not trust they are looking after your property... tenant avoid at all costs if you see this group managing a let...AVOID AT ALL COST!!!!!

George · 16 April 2023 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Google

Five years in Scotland and never had such a pathetic and apalling renting experience. Please for your own sanity and avoid renting a house through them all costs. The biggest joke of a company I've had the displeasure of dealing with for the last 1 year. People working there haven't got an iota of dignity and professionalism. Absolute crooks, have got no basic courtesies or manners on how to talk to tenants. They feel it's okay not to respond to emails or book a viewing or inspection and never show up. If you have the audacity to question their professionalism or dare to demand the money they rightfully owe you, you get shouted at. Their manager in kemnay branch named Lisa is the worst. They should really invest in staff training to teach them some politeness and manners. When it comes to vacating the property, they don't even have a basic courtesy to let tenant know receipt of the keys or about the potential timeline for returning the deposit. They failed to follow the government guidelines for returning the deposit and don't even begin process for weeks. Keep pursuing and you are told the property was left spotless but won't return deposit by giving endless spurious reasons to withhold your money. Then from no where, an outrageous sum for "minor cleaning" was charged and all you get is some random photos claiming dirt in corridor and smudge on a wine glass. In reality the photographs display not a single speck of dust and a wine glass with big reflection of flash light. The claims get even more ridiculous and you will be charged for preexisting damaged tables and crockery. The charges are unsubstantiated and they refuse to provide any before/after photographs. Dishonesty at its best! It's sad to see this agency is working according to its own whims and fancy, without a supervision from any regulating or external monitoring body. Please avoid this agency at all costs and save yourself from longterm grief and misery.

Chaitanya · 16 April 2023 · DJ Alexander Aberdeenshire

★★★★★ 4/5

Google

Decent enough estate agents

Steve · 29 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Google

Avoid at all costs. Acted like crooks. Drummed up spurious reasons to withhold money from our deposit charging an outrageous sum for "cleaning" and an administration charge for charging money from the deposit. We left the flat spotless. They also failed to follow government guidelines for returning the deposit taking months to even begin the process. Finally we received all the deposit back as we complained to the safety deposit scheme who asked for evidence which Stonehouse were clearly unable to provide. If you have the audacity to question their professionalism or dare to demand the money they rightfully owe you back, good luck getting landlord review from them! They're absolutely delightful when they're trying to pour you into a property and from that moment they are abysmal. Our property manager was less than useless. We would get in contact via the maintenance website *and* by email about problems, including but not limited to: A broken shower - took 5 visits from 4 different sets of tradesfolk who showed up, looked at it and left saying they need to order a part. When they finally had the right part (it was not a match) they installed it back-to-front. I'm not even sure how that's possible. It only provided 3 temperature settings instead of a sliding scale. They did fix it properly eventually but it was months, not days., A window in the living room that wouldn't close properly - took 3 months to fix and left us freezing during the winter months A leaky boiler - never fixed Giving a key that allowed access to the water valve - took 5 emails and a verbal confrontation upon their visit

Samuel · 29 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 4/5

Google

I let with Stonehouse Lettings for around 5 years and overall they were a good letting agent to deal with. They had a reasonably good system for reporting maintenance and if anything needed chased up you just had to speak with them and they were receptive. The process for inspection visits was easy and quick and the staff were able to accommodate changes of date to work around when I was available. The staff were always friendly and polite and tried their best to help even in difficult situations. Our boiler gave up during the Christmas period and the team drove out to the property with heaters as the engineer couldn't fix it there and then. The team at Stonehouse were also supportive of you as a tenant as much as they were there for the landlord and would try and encourage improvements to the property, whether the landlord takes that on board is another matter but at least they tried. I wouldn't hesitate to use Stonehouse again if I was in the area.

Tracey · 29 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Google

This is a review for Norman who is the Maintenance Coordinator. My boiler was faulty, and the issue escalated, and especially at this time where it is in the minus figures for temperatures , a cold home with not heating or hot water is a big Issue. He helped keep me calm, he went to every effort to ensure that the issue was on its way to be fixed. He brought me out of a panic attack and actually enabled me to feel comfortable to go to work. He is amazing

Alana · 24 December 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Rating only, no written review.

Saad · 24 October 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

We have been renting with DJ Alexander for a few years now and have had no issues. Giulia Ceccarelli conducted our inspection recently and made note of all items of concern and promptly resolved them directly with the landlords and relevant maintenance people so that we came out of it with no concerns at all. The value of a letting agency is largely dependant on its team and I could not be happy with having been assigned to Ceccarelli recently.PositiveResponsiveness, Quality, Professionalism

Laura · 25 August 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Potential renters here. An interesting property came up - the most expensive one they are listing - and so I made contact through their website. 2 days later I heard nothing, so I phoned. The phone wasn't answered for 20 minutes, and when it was, I was told that DJ Alexander did no viewings after 5pm midweek, and none at weekends. The only time I was offered was 1pm midweek 4 days in the future, with the caveat that DJA would phone back to confirm. My wife and I shuffled our work diaries to make this work, but no confirmation phone call arrived. On the morning of the arranged viewing I called DJA again, waited for the phone to be answered for 20 mins, which it wasn't. I gave up and left a message explaining we had booked a viewing, but were yet to receive confirmation of booking and address. We are now 4 days past the viewing and as of now, are still yet to receive any communication from DJ Alexander and the property is still showing as available. As a landlord myself, I would be livid if I knew potential tenants were being treated like this. As a potential tenant, I don't see that I would bother to go view any that were being marketed by DJ Alexander.NegativeResponsiveness

Matt · 25 August 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

This morning my fiancé was on the phone for 2 hours waiting to speak to someone regarding a rental property that was advertised on zoopla and other websites. When we eventually got through the girl on the phone says ow sorry it’s not on the market anymore. So they are happy too keep a property on there that’s already been rented out just for people to keep looking to possibly take it. Absolutely unbelievable. This letting agents are very unprofessional in the way they deal with there listings . We will not be dealing with them for any other future rentals utterly unacceptable behaviour

David · 25 August 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

My family had a really good experience securing an excellent apartment through DJ Alexander. Giulia Ceccarelli who was our direct contact was super helpful and friendly all through the process. She gave us her word the very first day we met, and fulfilled it. I've recommended the company to a couple of friends and will do to more.PositiveProfessionalism

Lizzy · 25 August 2022 · DJ Alexander Edinburgh (John Cotton Centre)