DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 1/5

Google

I had a horrible experiences with DJ Alexander. Not responsive when attention needed, I waited months and months for induction hob to be repaired (when I was a tenant), and was not able to cook meals. It was an urgent repair but it took about 3 months for DJ Alexander to actually deal with it, despite numerous calls and emails I’ve written to them. Also, after this bad experience I decided to move out and we agreed on a date. The last day DJ Alexander asked me if I can move out a day earlier, and do check-out a day earlier when I had 2 days left, and I had cleaning planned on that day. I could have categorically said no, but I was in the situation where their agents somehow couldn’t come in on originally agreed date and only a day earlier, but not a day later. Before I knew it, Inspector turned up for a check out an hour and half earlier too, and started check out procedure while cleaners were finishing their work. Everything was very forced. They didn’t let me to prepare for check out by coming in a day earlier on a very short notice. They failed to do check out in a day we both agreed and then charged me a massive fee for cleaning as I failed to finish cleaning before the check out. That’s a profiteering if you ask me. It was in 2018, but as soon as I see DJ Alexander - that is the experience I remember. I hate DJ Alexander, they stressed me out and then basically robbed me with enormous cleaning fee, and I will never ever have any business to do with them.

Giedre · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Terrible. I sighed when hearing they were buying braemore as most people in Edinburgh know to avoid DJA. Customer service notably declined too. Didn’t have one inspection in 12 months. Had a boiler issue which took 5 weeks to fix after first contractor arrived. Delay in parts and other excuses played primary role in this - no follow up from DJA who didn’t seek bothered we didn’t have hot water for this time. Issue with boiler also uncovered that it was not fitted correctly and was described as dangerous (immediately shut down) with the carbon monoxide reader also placed below it (not above as rules state), so was a recipe for horrible consequences. Ended up moving home for spells so I could shower as thankfully could work from home. I question how much they kept landlord in the loop about the issues, which didn’t help any prompt response. DJA didn’t seem to realise or care how problematic and an inconvenience it was. Didn’t help the landlord didn’t seem to think they had a duty or responsibility to spend money on the flat. Another time with tv aerials I had to put contractor and then get refunded later by landlord - something I’ve never experienced before. Re the boiler, I pushed heavy and was reluctantly offered 15% compensation for one month rent. I challenged that this was enough. After being notified they are selling and vacating property, I reluctantly agreed to this figure (after multiple emails I sent to various DJA contacts were ignored) but now, 8 months later, I’ve been notified that the landlord has advised they don’t want to pay the £150 because of the ‘outgoings associated with selling’. Unbelievable. Was an amazing flat with experience ruined by both DJA and landlord. No good customer service No response to emails Contradicting info given on phone Seemingly uncaring landlord

Craig · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

I have had a good experience with DJ Alexander so far be it with viewing, follow up, response to my queries. I would like to add that I had a really nice experience recently as I desperately looking for a house. Johanna Burvall was very helpful and supportive. She understood some of my personal limitations and was kind enough to accommodate me in some of her viewings and proactively updated if there was any change to the schedule. It felt good to know that such professionals exist who go beyond their call of duty to help people. Much appreciated, Johanna. Kudos @DJ Alexander for having such professionals in your team!

Ramya · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 2/5

Google

My flatmate and I had a very poor experience with one of the letting agents. He had very poor communication and didn't respond to our emails and when he did he never cc'd my flatmate so it made the process more difficult. Additionally, when we had questions or concerns he responded with short and snippy emails and was demanding of us to reply within the hour or else he would withdraw our application. It was not very professional especially when he took a week to answer our emails. Thankfully we got in touch with someone else from DJ Alexander and they actually spoke to us like humans and treated us with respect. It seems very hit and miss depending on who you get as your letting agent.

Linds · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Great experience whilst flat hunting in Edinburgh, especially at a time when the renting property market is so high in demand! Fantastic communication with all agents at DJ in helping us find a home. Thank you to Harry their property manager :)

Cara · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Waiting almost 2 months now for them to allow deposit to be released. They also plan on charging us for cleaning though the flat was spotless when we left, I plan to argue against this... if only they would hurry up. I phoned to escalate this issue though was told there is no way of reaching the team that handles leaving a property other than email. So cant phone and contact a manager to escalate my issue. Its been a terrible experience and would warn any tenants about DJ Alexander.

Braid101 · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

We have had an abyssmal ongoing experience with DJ Alexander. They change their communication and reporting contacts and channels with no warning. We have had urgent repairs needed to our flat and we have been consistently had emails, phone calls and reports ignored. We you can't use our shower because of leaks and water is rotting the floor boards, walls and the downstairs neighbours ceiling. The poor neighbours are afraid eventually the ceiling will collapse in since nothing has been done for so long. Supposedly this is not serious enough to garner any urgent action or respectable communication. Not one phone call or visit in a year of this happening.

Cornell · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Simply the worst letting agents I have ever come across. Like all letting agents, they're solely focused on maximising profit, but DJ Alexander don't even pretend to care. They were happy for mould to grow in my property until it constituted a health issue, at which point it was merely painted over. The property was full of broken furniture which they did not replace, even after a number of times asking. Inattentive customer service and a wholly greedy and inadequate company. I've subsequently started rented from another agency who have really hammered home how terrible DJ Alexander are. Such a shame that they own so many properties across Edinburgh and are growing. Avoid.

Douglas · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

I have rented my flat through DJ Alexander for a long number of years and I am happy with their service. To be 100% honest there was a period recently where I was disappointed with disjointed communication and a myriad of expenses. However, since being appointed a contact person again, the amazing Natalie Cotton, things have turned around quickly and happy to give five stars.

Suzanne · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

I would avoid this company at all costs. I rented a property for about a year and at the end of my tenancy had a professional cleaning company come in to clean the property. The cleaning company left a few bags which had some possessions that they did not feel comfortable to bin. Everything else was clean to standard. When the company went into the flat they classed this as not up to their standards of cleansines so felt it was necessary to hire a cleaning company of their own for 3 HOURS to clean the property and take £70 from my deposit. It would have taken nothing for someone from the company to remove the bags or contact me to come and get them. The flat was perfectly clean and there was no need take my money. The rental market isn’t great but don’t go anywhere near this company as you will not be able to meet their standards when you leave resulting in not receiving your full deposit back.

Benn · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Asif from DJ Alexander was very helpful in renting our new place in Edinburgh. He always responded in a timely manner and had a very efficient way of working. Everyone else we dealt with at the company were helpful too, particularly in helping us complete the referencing checks.

Fraser · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 2/5

Google

Not a great experience from a tenant's point of view. Their communication was slow & unreliable and they were only trying when they were the ones who needed something. They also kept a portion of our deposit for "cleaning", even though we left the flat in a better condition than we found it. I think they just assume people won't bother to fight for a few tens of pounds and they take a full advantage... I would highly recommend people take veeerrrrry detailed photos of the whole flat when they move in to have the best chance of getting the full deposit back at the end.

Martin · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

I received excellent support from DJ Alexander during a recent incident where the washing machine in my property broke down. My contact Norman MacLean was very thorough, communicated often, and helped with everything I needed in terms of getting information from the tenant and ensuring the tenant was available to accept the new washing machine. The online support system is excellent, you can see the status of the issue and comment back and forth as needed. I am very happy with the service I have received and a big thank-you to Norman for his support!

Morven · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

I had a really helpful experience recently as I was in a hurry looking for flats. Johanna from DJ Alexander was so friendly and supportive. I didn't get the property she showed me but I've rarely seen a letting agent being so customer-orientated. She booked me a last minute viewing and instead of letting me wander around through the flat really guided me through every room, giving me all the info I needed. Much appreciated, Johanna!

Luise · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Gill and Georgia of DJ Alexander and very helpful and nice. They reply the email super quick and willing to help me in all aspect and made the rental smooth and easy. Their advise are professional too. We can't believe we can rent a flat we want so quick and smooth. Thank you so much.

Wong · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 4/5

Google

I'm not writing this feedback just because I got a house from DJ Alexander. but overall service experience and courtesy of handling customers, prompt action on customer queries is expressive and worth appreciated. Being one of the larger letting agencies in the city they managed to get end to end process streamline which help customers life easy appling and documentation processing one of the best parts is their staff, they are well experienced and very prompt while helping their customers. I would like to thank you Laura Mctaggart & Derek Rowland for your great service during my tenant application process.

Bhaktiram · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

As a landlord, I've been extremely disappointed with the level of service delivered by DJ Alexander. Most recently they have been failing to carry out the regular property inspections which are supposed to be part of the "fully managed" service I've been paying for. Failing to carry out these inspections means maintenance, cleaning and tenant issues are not being discovered until after a tenant vacates the property. This results in cleaning and repair costs that can't be recovered from the tenants and long void periods, while the properties are put back into a habitable state. This is just one of the multitude of failings I've experienced while DJ Alexander have been managing my small portfolio, but by far the most serious and unprofessional was when they recently tried to wriggle out of honouring their "Rent Protection" scheme when one of my tenants fell into arrears. DJ Alexander were happy to take my monthly Rent Protection premiums, but when I needed to rely on the protection of the policy they sold me and the features laid out in the marketing material, they were less keen on paying my claim. I'll be moving my portfolio to a more professional and less expensive organisation. My advice to you, if you're a landlord, is too also find someone else to look after your property.

DAVID · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Just rented a property via DJ Alexander. The Property Manager, Harry, ensured that the process was effortless and seamless. Once the flat was secured Christin efficiently got the documentation needed to finalise the Agreement ready for signature. Quick responses to emails from both. Overall great experience and a personal Thank You to both Harry and Christin for making my search hassle-free.

Muhammad · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Terrible experience as a landlord. Appalling communications from these agents. It took them almost three months to get a tenant in our property, the longest we've experienced in over a decade of letting property. The tenant ended up contacting us directly to arrange the tenancy in the end because they couldn't get a response from DJ Alexander. As a landlord I would not recommend this firm at all and will not be using them again in the future.

D · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 4/5

Google

Flat hunting with DJ Alexander was overall very good. Being one of the larger agents in the city, their process is very streamlined. Their contracts and their information gathering process is fair and comprehensive. The best part of dealing with them was definitely their property agents. Looking around properties managed by them was fantastic because they were so incredibly friendly and very knowledgeable. We were in contact with an agent called Natalia who couldn’t have been nicer or more professional. She was excellent at helping us get the flat we wanted. There were a couple of downsides though. They only accept inquiries via RightMove which is a bit odd. I also found their phone lines very difficult to get along with. Twice I had to wait over half an hour on hold to get through to an operative on a weekday which is rough. I’m yet to experience how they handle existing and leaving tenant issues but for now, as a new tenant, they’ve been great.

Evelyn · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 4/5

Google

We ended up having to pull out from the tenancy so I can't speak to the rest of the experience with DJ Alexander, but there were a couple of hiccups on their side in the process of getting us approved. However, once we were approved, things went well. We worked with Laura McTaggert, who was extremely helpful (5 stars!). She provided all of the documents and certificates for the property upfront, answered my questions or asked others if she didn't know (they were also helpful), and she was very prompt and kind. Laura continued to be helpful and kind when we had to pull out of the tenancy, which was just as appreciated. Pulling out of the tenancy was simple to do and the partial deposit we'd paid was refunded.

Jessica · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Very reliable company. Carol and Giulia helped me out in securing apartment and moving in after 6 months of rigorous search for house in Edinburgh. I almost gave up but they renewed my hope and my family’s. God bless Dj Alexander and most especially their wonderful agents I mentioned above. Guys, trust them always.

Adegoke · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Rating only, no written review.

Naman · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Rating only, no written review.

Xristos · 12 June 2023 · DJ Alexander Glasgow