DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 5/5

Google

Asif was my agent at DJ Alexander and couldn’t have been more helpful or friendly. We couldn’t find the property I was after but I wouldn’t hesitate to reach out to him again or recommend to friends. Thanks Asif

Lorna · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Just signed lease for upcoming year and one of the flatmates had an issue with their guarantor - Laura Mctaggart was incredibly helpful and explained everything so we weren't panicking!

Molly · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

I live in a neighbouring flat to a DJ Alexander property where the postman accidentally delivered my passport while nobody was residing in the property. Imran came the same day with keys to access the property. Louise and Imran were so quick to help me retrieve my documents in time to start my new job. I couldn’t of done it without them, thank you!!!

Kate · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Unprofessional, unreliable and slow to react. No one answers the phone, regardless of the department you’re trying to call, they take almost a month to reply to one’s enquiry and just as long to send someone for repairs. There doesn’t seem to be a property manager anymore because different people reply to messages. They don’t care about their tenants and they seem overwhelmed with the amount of requests they get now that they merged with Braemore.

Sdali18 · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

As a tenant, they are very difficult to deal with. I have found them unsympathetic to tenants needs regarding references even though I have been renting from them for years. Very disappointing. Now I am in an extremely vonarable position. I strongly recommend not using this company.

Ilovedogs · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Shockingly bad customer service from this Letting agency. Have had a toilet broken for three weeks in an apartment that I am currently renting. The new ticketing system for repairs is dreadful and goes unanswered for two of said weeks. Then when chasing on the phone had frankly rude responses from an Aaron saying that "maybe" i'd get a resolution in the near future.

Tayo · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

The team at DJ Alexander have helped me tremendously during a tough time. From the viewing with Sal to the application with Yasmin and the support from Louise and Nikki, you can tell this is a family run business with family values. Can't recommend the service enough!

Harry · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

I have just spoken to Aaron Ord about a problem with my property. Aaron has been a pleasure to deal with and has been very helpful in moving the problem forwards. I am hopeful that due to his help it will be resolved today and we'll have a happy tenant.

Isobel · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 2/5

Google

I would have given a five star review for anytime from 2006-2021 ish and recommded to anyone highly. Then it seems they made changes to their systems (unannounced) and it's gone completely downhill with mistakes in accounting to my detriment (twice, luckily I noticed both times), slow communication, a lack of grace and accountability for mistakes and unexplained delays to payments. It lacks the personal touch and care it once had.

Jamie · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Honestly I can't praise Imran Iqbal and Christin Hunte from DJ A enough. I explained to Imran my current situation and that I was very interested in a particular flat. On that same day he agreed the let on behalf of the owner and Christin sent me the letting contract to sign as well as the referencing portal to upload them. By the next working day, it was done! Honestly can't recommend enough. 10/10 Thanks Imran & Christin!

Francis · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

The most useless estate agent out there. My friends and I have contacted them via email multiple times regarding rental properties this summer and the last for our third year of university and we are yet to hear back from them. If you are looking for a company that actually cares about potential clients then stay as far away from DJ Alexander as possible

Dylan · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Almost impossible to get through. Emailed customer service said they’d get their team to phone back but no luck. Contacted about a property first thing this morning which only got advertised 8pm last night. Apparently fully booked despite calling first thing in the morning and emailing last night itself. Women on the phone sounded like she could not be bothered. Have contacted about multiple properties but no answers. Other estate agents much better.

Tariq · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Agreed to move into our property three weeks ago. Have been handed the property today with no working boiler, no hot water, property filthy and hasn’t been cleaned. On my 7th call of the day to be told nobody can do anything and think it’s ok to hand over a property and leave their tenant with no hot water the whole weekend. Boiler hasn’t been checked prior to handing over keys, fire places stuffed with blue ikea bags covered in filth.

Barrie · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Working with DJ Alexander has been an absolute pleasure. I have found the client relationship team to be excellent to work with - They are prompt at replying to messages or addressing any concerns/queries. I highly recommend this agency group.

Lou-Ann · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

As an owner had to query why no inspection been done on my let property... Was given a date but 11days later am still awaiting a report on said inspection. Queried with tenants, & inspection not carried out till 5 days later than promised & DJA would not give them a time slot, so someone had to stop in all day waiting for inspector to come. Fire alarms were not checked & makes me wonder what else has been missed. THIS IS NOT WHAT I PAY A MONTHLY MANAGEMENT FEE FOR! Would certainly not recommend them as factors.

Ethel · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

After struggling to find a property to rent in Edinburgh, property manager Imran helped us to find an ideal property that suited our budget and location. Imran was very attentive in terms of communication & our move in was as smooth as possible as he met us at the property to ensure we knew how everything worked within the property & that we were completely satisfied. Overall I would definitely recommend DJ Alexander as a letting agency, specifically Imran as a property manager. Thanks to him we are settled in a lovely property & couldn’t be more grateful.

Erin · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

My experience with this agency has been awful so far. No one ever picks up the phone or replies to voice messages, and no one replies to email requests either. It's very frustrating as they seem to have the vast majority of rental properties available in Edinburgh, yet they don't really post photos of the properties (or too late), and make it impossible to even book a viewing. I'd give them 0 stars if I could.

Kat · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Absolutely abysmal and would post a zero star rating if it were possible. This letting agency managed a property for my family and couldn’t have been less professional. No one there knew what was going on at any given time, communication was extremely poor (it’s not possible to call them and you are at the mercy of the staff being in the mood to respond to emails), they didn’t bother to market vacant rooms for unacceptable periods of time, and they didn’t bother to let us know the council was chasing payment for council tax until A COURT ORDER WAS ISSUED. Avoid at all costs.

Jennie · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

If i could I would have given 0 star. Guys, take a picture of your contract from the moment you sign it because when you will leave the property upon check out they will tell you they need to investigate before to give back the deposit back and they take advantage blaming you for issues that were already reported in the contract. They sent me and email with the issues where already in my contact and saying I had to pay for it, thank god I had the copy of the contact so they had to give me my deposit back . Also I had a maintenance issue and Mr. Kjartan Behm hanged up the phone and when I tried to call him back he was not answering on purpose. BE REALLY CAREFUL WITH THEM.

Floriana · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

DJ Alexander have cost the owner of a property tens of thousands of pounds due to their inability (or unwillingness) to deal with a major roof leak - the property will now need to be overhauled. They have poor communications, their staff doesn't seem to stay on for more than a few months (who can blame them) and their negligence is harmful to the health of tenants and finances of landlords. Avoid at all costs!

Apolemia · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Posting a review in an attempt to get a response (given you are completely unresponsive to emails and phonecalls). We have been without a toilet seat since May 2022 (4 months ago). Do not use this agency if you can avoid it - they treat tenants like dirt on their shoes. Please reply or acknowledge our emails before this is taken further.

Shona · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 4/5

Google

I’ll give a 4star because I’m going to talk on the application process and come back to give another review once I’ve moved in. I’d say the experience was a great one and smooth. Carol Clark was in charge of my application and every form of communication was through an email which was attended to on time. Every questions and doubt was answered. Carol made it easy for us. Thank you

Amidat · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

We moved to DJ Alexander from Braemore as part of the take over and it is good to see that the poor service we were getting from Braemore lives on with DJ Alexander. Tenants are left hanging and waiting for repairs and the landlords are allowed to leave things dragging for weeks. Anyhow when rents are due an increase this is for sure not being held up! This is now weeks we have been waiting on repairs, contractors have been in and nothing. The maintenance team, the contractor and the us the tenants are left in the lurch because no one at DJ Alexander is willing to make things move, obviously landlords are kings!

Michael · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

My wife Christine and I would like to thank Laura Mctaggart for her help and support when we were applying for the flat we are now in. We are not very good with IT and her patience and kindness was very much appreciated. A real credit to the company. Thank you so much.

Joseph · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)