★★★★★ 5/5
GoogleAn absolutely brilliant team. My main communication was with Gill who was a genuine super star. The team were able to assist my queries and enable me to have multiple Virtual viewings. I would recommend Stonehouse lettings to anyone trying to buy/rent/sell in the Aberdeen area. A fantastic group of friendly professionals.
TYLER · 14 June 2023 · DJ Alexander Aberdeen
★★★★★ 5/5
GoogleCan't recommend the team at Stonehouse highly enough, they were a breath of fresh air compared to other local letting agents we reached out to. Maureen who met us to lead the viewings was first class, super friendly and extremely knowledgeable providing great advice and recommendations. We instantly felt we were in good hands. Gill who oversaw the letting side of things was also first class and extremely efficient and helpful given our short lead in time. We would have no hesitation in recommending the team in Aberdeen, thanks for all your support!
Andrew · 14 June 2023 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleIf I could give zero stars I could. We paid for Stonehouse to look after our property and it has resulted in them recommending a tenant that seems to be in trouble with the law. Our flat was completely trashed. Every door in the property was damaged. The carpets has to be replaced. Most times you call the office you will not get the person you last spoke to because they will have left the company. If you try and contact a manager they will just ignore you. I have never been so let down by a service as I have with this one. I wouldn’t recommend anyone uses them if you value your property. All the damaged that happened to our property seemed to have happened whilst there being regular checks to the property and no one reported the extend of the damage to us. We have now just been given an admin fee invoice to pay for £120 and a £450 cleaning fee. (We had the property professionally cleaned before the tenant moved in and it was £120). I have absolutely no idea what the admin fee is for as they have been paid monthly this whole time and not done any of the things they said they would. The tenant moved out in December and we have only just got our deposit back and it’s now June. The only advice I have is to not to use this company.
Vicky · 14 June 2023 · DJ Alexander Aberdeen
★★★★★ 3/5
GoogleRating only, no written review.
Lisa · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, thanks for the feedback. If you would like me to look into any in particular on your feedback please contact me direct at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
★★★★★ 1/5
GoogleRating only, no written review.
Hussain · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, if you would like to contact me direct with any issues I am happy to look into them. Please contact me at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
★★★★★ 3/5
GoogleRating only, no written review.
Jerin · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, if you would like to contact me direct with any issues I am happy to look into them. Please contact me at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
★★★★★ 2/5
GoogleRating only, no written review.
B · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 1/5
GoogleRating only, no written review.
Edinburah · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 1/5
GoogleRating only, no written review.
Elaine · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 2/5
GoogleRating only, no written review.
Punithavathi · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 1/5
GoogleRating only, no written review.
Sean · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 1/5
GoogleRating only, no written review.
Moroccan · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 1/5
GoogleRating only, no written review.
Hannah · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 1/5
GoogleRating only, no written review.
Rodrigo · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 5/5
GoogleRating only, no written review.
Alan · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi Alan,
Thanks for the great review!
★★★★★ 1/5
GoogleRating only, no written review.
Aparna · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 5/5
GoogleRating only, no written review.
Dean · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, thanks for the great feedback.
★★★★★ 1/5
GoogleRating only, no written review.
Yasir · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 1/5
GoogleRating only, no written review.
Flinn · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 4/5
GoogleRating only, no written review.
Vinoth · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, thanks for the great review.
★★★★★ 5/5
GoogleRating only, no written review.
Lilian · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 1/5
GoogleRating only, no written review.
John · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 5/5
GoogleRating only, no written review.
Manish · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, thanks for the great review.
★★★★★ 2/5
GoogleRating only, no written review.
H · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
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