Trusted Agent profile
★★★★★
3,054 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,054 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Showing 1,404 reviews on Google only. Show every review
1/5
GoogleReally poor service. No hot water at my property from last Saturday for four days. No body bother about it. No proper maintenance issues resolving procedures and no one is following up. No response for the massages and calls. Nightmare to find a solution or can’t imagine when this will resolve. Paying money for useless company. Can’t beat this anymore my whole family and my two year little one are also suffering. So so annoying
1/5
GoogleINCOMPETENT AND ILLEGAL- I informed them I was leaving the tendency last JUNE, it had taken till OCTOBER to get my deposit back. They first demanded I stay on another month because they messed up signing on the new tenet, which was a breach of my contract. Then eventually when I requested my deposit back they attempted to make me sort it out with the new tenant, which is highly unusual and illegal. However, luckily safe deposit Scotland was very understanding and helped me receive my deposit back legally. But those are two illegal practices I encountered with them, so I would be highly aware if you plan to rent with them.
5/5
GoogleVery well organised, understanding and lovely staffs they got stones house properties. A good communicator between the tenant and landlord. Thank you Jemma Watt for your assistance all through the processes of my search for accommodation and also your timely quick response to issues.
1/5
GoogleAvoid at all costs. Notice that the only positive reviews are from people moving in and absolutely none from those moving out or currently living in a Stonehouse property. That should be indication enough. We left a positive review after being requested to do so by the company and felt pressured to do so. So what were they really like? They acted like crooks when we left. Drummed up spurious reasons to withhold money from our deposit charging an outrageous sum for "cleaning" and an administration charge for charging money from the deposit. We left the flat spotless. They also failed to follow government guidelines for returning the deposit taking months to even begin the process. Finally we received all the deposit back as we complained to the safety deposit scheme who asked for evidence which Stonehouse were clearly unable to provide. If you have the audacity to question their professionalism or dare to demand the money they rightfully owe you back, good luck getting landlord review from them! They're absolutely delightful when they're trying to pour you into a property and from that moment they are abysmal. Our property manager was less than useless. We would get in contact via the maintenance website *and* by email about problems, including but not limited to: A broken shower - took 5 visits from 4 different sets of tradesfolk who showed up, looked at it and left saying they need to order a part. When they finally had the right part (it was not a match) they installed it back-to-front. I'm not even sure how that's possible. It only provided 3 temperature settings instead of a sliding scale. They did fix it properly eventually but it was months, not days., A window in the living room that wouldn't close properly - took 3 months to fix and left us freezing during the winter months A leaky boiler - never fixed Giving a key that allowed access to the water valve - took 5 emails and a verbal confrontation upon their visitNegativeResponsiveness, Quality, Professionalism
Dear Samuel, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie, Maureen and Lynn In our lettings department. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleRecently had the pleasure of dealing with Natalie from Stonehouse lettings to get my flat on the rental Market, she provided a quick and easy service, from an email I sent on the Wednesday afternoon, the flat was live on the rental market by Friday ! Highly recommend using Stonehouse lettings
4/5
GoogleVery Good experience with Gill at Stonehouse Lettings. She answered all of my questions and got back to all my emails and queries promptly. This made the referencing process go smoothly. I would recommend this service and thank the lovely Gill.
1/5
GoogleDO NOT RENT WITH THESE PEOPLE!!! I rented a flat with one of my friends from university for just less than a year with Stonehouse lettings. It was a pretty awful experience to say the least. They were only contactable if they were asking for money etc. They didn't respond to any emails or phone calls about anything needing fixed the whole almost 9 months we lived there. We had to use a neighbour's key fob, which they kindly lent us, for the barrier so I could park my car as the key fob provided to us was broken (we were promised it would be fixed when we moved in). It seems to be a general consensus from people we’ve spoken to that they are pretty much unreachable. They then tried to charge us over £350 when we moved out for “cleaning” and “damaged” which there was absolutely no evidence for because the flat wasn’t in a great state when we moved in. This was then passed over to an adjudicator and the charges were dropped because there, again, was no sufficient evidence for this. Overall, I would definitely not recommend this letting agent to any renters especially students as they will scam all of your money off you for the complete bare minimum.
1/5
GoogleWorst estate agency I’ve ever been with. We would email them about things wrong with the flat and they wouldn’t reply ever but they’d be very prompt to contact us about adding a £25 charge to our rent because we were 25p short one month. Also tried to charge us 300 od quid to remove a singular feather from the carpet that they supposedly got a security company to do a deep clean of the flat because of.
1/5
GoogleI wouldn’t even give them a 1 star. I had waited 3 weeks to view a property after being told I had the first viewing available as it was tenanted. I emailed the evening before to confirm I would be attending as I had never heard anymore from them. I turned up for my viewing and emailed to let them know I was outside only to be emailed back shortly after that the property was now under offer and my viewing had been cancelled. I never received any form of contact, no emails, calls or text messages. I am absolutely disgusted with them. I will never be requesting a viewing or renting a property with them, and I suggest you don’t either.
5/5
GoogleI'm a tenant renting an Aberdeen property recently transferred to Stonehouse Lettings for management. I'm always very happy to receive and to send emails to and from Stonehouse's kind and efficient staff. It's a real pleasure for me having my tenancy managed by Stonehouse Lettings.
5/5
GoogleI’ve had to deal with some other agents before and I have experienced frustration from these Other agents but you see stonehouse, it has been stress free dealing with them. I’m here especially because of Jemma Watt, chatting with her was smooth from day one, and my contact person on the day of my viewing he was really cool to talk to. Thanks stonehouse for having such Amazing staffs in Aberdeen
1/5
GoogleWe got through the efforts of changing apartments just to avoid Stonehouse. Upon moving in, our bedroom window was bolted shut and we were only informed of this after signing the contract. We were promised this would be fixed quickly, and 9 months later it was fixed. Only thanks to us constantly following up with them and infrequently hearing back. Once the window was installed, it had no blinds with it. Both myself and the contractor were shocked with Stonehouse’s lack of management during this whole process. 2 months later with a bedsheet nailed to the wall as a makeshift blind, we moved out. Everyone we worked with was kind, but the lack of responsibility and organisation was beyond frustrating. We loved the apartment and moved out only to avoid this letting agency.
5/5
GoogleStonehouse Lettings helped me secure my first home in Aberdeen City centre. Gill was all out giving the best of her strength and time. Very supportive indeed. Thank you so much Stonehouse Lettings. Special thanks to Gill Annand
5/5
GoogleStonehouse Lettings are a great company for renting a property in Aberdeen. With Jemma's help it was so easy to take action from seeing a property to securing it. Herself and the team were very knowledgable of the properties they shown me around and have made the move in process smooth and simple.
1/5
GoogleRented out a flat for just over 2 months with StoneHouse. From the beginning, it was terrible. The checks for guarantors and actually signing the tenancy agreement were overly strict and all computerised. It was difficult to communicate with staff as no one helped and when they did they were completely rude. One women was extremely rude to my partner on the phone because it was getting closer to 5'oclock and she wanted to leave. Not professional by any means. Arrived to the flat to find there was no shower head. This took over a week to be resolved due to the computerised process of complaining about a repair. Washing machine didn't work either. We were given only key between the two of us for the main door key. The flat claimed to be 'furnished' but it had no shower, duvet, little to no kitchen utensils or cutlery, broken hoover, the list goes on... we ended up spending a lot more than predicted due to this. Eventually after moving out (and rigioursly cleaning the flat to their standards) the company came back to us with the cost they were deducting from our deposit. They took over six weeks to do so. They deducted over £100 for cleaning costs. The cleaner they use charges £25 an hour. Our flat was a very small one bed flat and there is no way she took over three hours to clean it, especially because it was spotless already. The company have been an absolute joke since the beginning and it has put my partner off of renting a flat as this was his first experience. This is the worst company I have dealt with for a tenancy agreement. Would not recommend.
1/5
GoogleWORST letting agent there is. Did not give us 2 sets of keys when we moved in. Were informed we would get a refund if we got them cut. This never happened and property manager kept ignoring our emails and there was no number for him. We didn't have access to the bins for 3 weeks due to not being given a key. We some problems such as broken heaters and mould which were never fixed and repeatedly reported. When moving out they wanted to charge us £30 for a reference which is BEYOND ridiculous and pretty much unheard of!!! When moving out they charged us £181 for cleaning when it was a TINY 1 bed flat which was, in their words, "Cleaned to a high domestic standard" and we only ended up getting a small amount of this back after disputing it. When moving out, we went out of our way to AVOID Stonehouse at all costs. However, a month into our new flat, Stonehouse have bought Gheraty Gibb who we are with now. We are absolutely gutted and would never have moved in knowing that this was going to happen! It's an absolute joke.
5/5
GoogleFantastic service from Gill Annand, who was extremely friendly, knowledgeable and courteous. Gill was always easy to get hold of, accommodating and it felt she did everything she could to make things work in our favour as potential tenants. Big shoutout to Jemma Watt too. So far we've had a great experience with Stonehouse..
5/5
GoogleRecently met with Natalie last week, Natalie was pleasant and great to work with. Ive never rented a property out before and she was a massive help, very informative and took great pictures of my flat. Quick and efficient process, hugely reccomend.
5/5
GoogleStonehouse rented my flat out very quickly. The service was professional and timely from the start. The team I dealt with were great - Natalie and Gill in the Sales team and now Lucy as the property manager.
5/5
GoogleMy partner and I viewed the flat we currently rent with Gill and she was extremely helpful during our viewing, especially as we are both first time renters. Gill and the rest of the Stonehouse team have been very helpful with any issues we have had since moving into our flat.
5/5
GoogleI recently enquired about letting my property out with Stonehouse and I was going in with pretty much no idea of how the process worked. Natalie set up a met to look at the flat and talk me through the process, which was very informative and quickly put my mind at ease. Natalie has been extremely pleasant and helpful throughout, and clearly very proactive which is shown in the short space of time from me first enquiring to the property now being advertised. I would strongly recommend to anyone looking for a smooth and efficient process.
5/5
GoogleAmazing experience once again. Every time I deal with Stonehouse (specifically Gill) they go above and beyond to provide me with the best service. They are so helpful and during my first tendency they were so supportive, can’t recommend them enough, really down to earth hard working individuals that I’m proud to say helped me. Gill is amazing, constantly checking on me, offering help and providing the best advice unlike other Aberdeen companies. Would recommend her to anyone out there.
1/5
GoogleI rented from Stonehouse for 3 years and didn't have any issues during my tenancy. However, at the end of my tenancy they tried to deduct an extortionate cleaning fee from my deposit. They were unable to provide a receipt or invoice for the cleaning, which I am not convinced ever occurred. An independent assessor was required to deal with the deposit dispute, after which I received the full deposit. Stonehouse lettings never responded to or acknowledged my dispute. Despite being a reliable letting agency throughout my tenancy, their behaviour in regards to my deposit was rude, unprofessional and, quite frankly, predatory. I would strongly advise prospective tenants to avoid renting from Stonehouse, as they will undoubtedly try to take advantage of you at the end of your tenancy.
5/5
GoogleI have nothing but all good things to say about Stonehouse Lettings and their staff. The level of their professionalism has been impeccable. Their dedication, commitment and efforts in ensuring that I find the right property of my choice is worth commending. I am thankful to their staff who were in charge of the various apartments I viewed. To Gill Annand, I am truly grateful for your help, dedication, relentless effort, constant and timely responses. Thank you so much.
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DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,122 reviews rated 4.1 out of 5, followed by Aberdeen with 1,986.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
