DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 5/5

Google

Professional

Karolina · 16 August 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Very helpful, Gill especially as he had fast replies and was happy to answer my many questions!

Freya · 16 August 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

By far the worst agency I've had the displeasure of renting from.

Maria · 16 August 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Avoid at all costs. Never resolve maintenance issues, poor communication and absolutely atrocious to deal with in any capacity.

Georgia · 16 August 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 4/5

Google

Have very good experience with one of the DJ Alexander viewing agent named Imran Iqbal. Thank you so much for helping me in getting first home in UK

Sahil · 16 August 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Thank you so much to Asif Mohammed for all his help in securing my tenancy. He was extremely responsive and went above and beyond to assist me!

Rachel · 16 August 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Really helpful team. A big thank you to Carol & Imran for making the entire experience so smooth and such a quick and easy application process. Great company.

Ciara · 16 August 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Terrible liars. I busted them twice in the same dishonest drivel they were dishing up when they were attempting to overcharge for maintenance work. Avoid at all costs His pathetic response below is another lie, they double down on their lie and then played the victim. I repeat, avoid at all costs.

Iain · 16 August 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

DJ Alexander have fantastic staff members, I have been living in one of DJ Alexander properties for 3years and 8 months, the support I get from staff is top-notch Natalie and Imran are some of the staff I have encountered and they were supper supportive, they were very professional and have good sense of humour, they respond swiftly even during their thigh schedule,I will recommend DJ Alexander to anyone looking for a property 👍.

Eguono · 16 August 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Had a very good experience with Asif Mohammed through DJ Alexander. I really appreciated his willingness to work with me as I was at our town at the time of applying for my flat, and he let a friend view it on my behalf. He was very prompt and informative in his emails.

Joanna · 16 August 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Excellent experience working with DJ alexander in this busy time when trying to find flat. There were a few issues with out application and Gill Robertson-Cree was very helpful in explaining the situation and finding a solution so that there was a positive outcome for everyone.

Hayley · 16 August 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Laura McTaggart was our DJ Alexander agent who helped in securing our rented flat in Edinburgh. We were very anxious through the whole process but Laura was very responsive throughout and made sure we got the house within the promised timeframe. Working with her helped ease our nerves about the whole situation. Thanks so much Laura! Huge thanks to Lauryn Fraser and Juanita Cappilati for the viewings and initial consideration of our applications!

Kavya · 16 August 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

This company are only interested in getting their management fees. The have zero interest in ensuring their landlords comply with current legislations. They have no interest in the health and safety of their tenants. They don't do their due diligence on properties they take on and their customer care is non existent. The repairs and maintenance team provide a very poor service. If you value your health don't let a property from them, go to a reputable agency

Alison · 16 August 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

This company are a disgrace! My lawyer will be in touch with them!

Mark · 19 July 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Thanks you Stonehouse especially Jemma Watt, she never got tired of my questions 😊. I will chose Stonehouse lettings over and over again. I appreciate you all. …

MARY · 19 July 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Responsive to enquiries, provides great solutions. The apartment and other things were exactly as advertised. I recommend them. Jemma was extremely helpful.

Chinedu · 19 July 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Would leave 0 starts if would be possible. A company to be skipped at all costs. Aweful service with hips of promises and no actions. After 1 year of negotiation they havent even managed to refund the depksit and pay the bill they agreed to be paid. Around 1k owned by them and still just promises.

Arthur · 19 July 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Honestly they worst letting agency. Won't help you ever when there is something wrong with the property. Is the worst at human communicating. Took me a full month to get in contact with anyone. Honestly don't go with them they are so bad!

Alexandria · 19 July 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Stonehouse were fantastic at helping me with my search for an apartment Found exactly what I wanted and to the exact spec as well Gillian was very helpful from start to finish Cant recommend enough

Paul · 19 July 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

I give a start because I cannot give zero. Please avoid this company. They are very incompetent and unprofessional. When you end your lease they will try to keep the deposit by inventing that they had to hire a cleaning company, even if you have cleaned the house and have proof of it. They don't answer emails and if they do answer it's because you chase them. Even management, if you contact them they don't answer. To avoid at all costs, they will try to keep the deposit money.

Gemma · 19 July 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

I recently had the pleasure of using Stonehouse lettings as the agency that helped me secure my first professional flat. Gill Annand is the most friendly and helpful person I have experienced within an agency and I can’t thank her enough for her time during the process.

Jake · 19 July 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Stonehouse has been very helpful in my pursuit of a flat in Aberdeen. I had a fairly complicated situation and they were excellent in helping it be a smooth experience. In particular Jemma Watts was an absolute super star and I recommend her whole heartedly!

Jason · 19 July 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

I didn’t have much interaction with stonehouse whilst I rented my property as I knew the landlord, so any issues that arose we sorted it out amongst eachother. So all and all pleasant. That however is when the pleasantries stop. It has been 5 months since leaving the property, and not only have I not received my deposit back, but they are refusing to answer my calls and emails. I hired a cleaner for the property before leaving so I know the flat was left to a high standard, but like many others who have left reviews, stonehouse emailed me with many points that were (according to them) of an “unsatisfactory level”. Two of which included the fact that I replaced the shower curtain with a new one due to natural wear and tear because it had mould on it. Secondly, that I left pieces of very nice furniture that the landlord and I agreed upon leaving until my return to the U.K., so the new tenant could enjoy them instead of then being in storage. If you are a landlord contemplating choosing stonehouse to with your property, or if you are a tenant who it interested in renting from stonehouse, i would completely avoid if you want any level of care, customer service or bare minimum respect towards the end of your business. I know from the landlord side of things, their hidden rates are through the roof and there are so many sneaky costs that they add on..even though so work seems to be done on their end. From someone who has rented properties of high standards, in many different cities across Scotland, I have never come across an agency who totally disregard a client at the end, and blatantly as well as continuously ignore you towards the end. Stay absolutely clear of stonehouse if you want to come away from the transaction with even a penny.

Shannon · 19 July 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

I had a great experience with this letting company. Gill is a lovely agent, who is extremely efficient and helpful. She made the process of getting my flat super easy and fast. Gill was even emailing me out of her working hours to keep me updated about my flat application. I really appreciate all of her help!

Firza · 19 July 2023 · DJ Alexander Aberdeen