DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 1/5

Google

I've been trying to contact a member of the DJ Alexander team by phone and email for a week now. Today I've been told they cannot speak to me about my concerns or confirm that I have the right person, responsible for the property I'm wanting to make contact about, nor give me the name of the manager of the rental team so I can discuss with them. I would strongly advise other landlords away from using them as agents. You potentially risk causing issues with other landlords if you use this company if they refuse to speak to other owners/agents/landlords on stairs. Companies using GDPR as an excuse for poor business practice is very disappointing. UPDATE Just an update on this review. I was contacted by DJ Alexander who have confirmed that they are offering staff additional training on GDPR and were apologetic about the issues I experienced. They confirmed that my enquiry had not been managed in the way they would have expected and apologised. The original enquiry has been dealt with. 2023 Update Many months have passed since this last review and no surprises to anyone who is a property owner of an Edinburgh tenement to know that I needed to contact DJ Alexander about a new roof issue. After two emails and no response I phoned them to be told that the property manager was on maternity leave (they think!) and that the enquiries team is not generally very responsive to the generic email. If you need to contact DJ Alexander about a shared repair I now know that I need to contact the maintenance team directly - and not the property manager. I've fed back to them that really there is a need to have clear information on their phone options (shared repairs or shared owner queries is not an option) and better information in general about who is responsible for what! I appreciate that I needed a speedy response but the other two property agents on the stair (Murray & Currie and Ace) both responded immediately with clear information about the steps they needed to take and timescales. There was no need to chase them up. Certainly if I had not phoned today I have no confidence this issue would have progressed. Once I established the process, and was put in contact with the right person, the response was prompt. To any landlord looking to have property managed with DJ Alexander I would repeat my warnings about poor communication and personally I would avoid using them.

Kate · 15 September 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

As a landlord - Excellent service, always get a prompt reply to any query/issues. Efficient. Abercromby team (who manage my properties) are great to deal with.

Racheal · 15 September 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Great support from Johanna Burvall; from the initial viewing which had to be postponed as I was stuck in traffic (and Johanna managed to find a later slot despite her busy schedule) through to moving in. Responsive, really helpful throughout and a pleasure to deal with.

ASL · 15 September 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

From the moment I approached DJ Alexander Letting Agents, I was met with nothing but professionalism and dedication. I'd like to give a special mention to Asif Mohammad, our property manager, who went above and beyond to ensure we found the perfect property that met all our needs. His insights and dedication made the entire process seamless. Not only did Asif show a keen understanding of our requirements, but he also provided invaluable advice, drawing from his vast knowledge of the local market. His personable nature, combined with his unwavering commitment, made it feel as though we were not just clients but friends. Our application advisors, Erin French and Rebecca Fowler further complemented this experience. Both were instrumental in guiding us through the application process, answering all our queries and ensuring that every paperwork was in place. They diligently guided us through the application process. If you're looking for a letting agency that truly cares about its clients, then DJ Alexander is the way to go. A big thank you to the team, especially Asif, Erin, and Rebecca, for making our experience so memorable!

Divij · 15 September 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

The team at DJ Alexander were simply incredible, and I don't say that lightly. Mark and Ashley went above and beyond to get me the right rental property, even though my situation was complicated by my disability. Moving house is always stressful, but these guys at least made that little bit easier! Highly recommend!

Calum · 15 September 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Amazing experience with Dj Alexander and my agent Asif Mohammad And Gill Robertson highly recommended. I felt very well taken care of by them from finding a flat to processing my application. Their negotiation skills were top-notch and they helped me to get a flat in very short period of time. They were always available and went the extra mile to make sure I am comfortable throughout the process. Many thanks to them and their team. 😊

Majid · 15 September 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Rating only, no written review.

Paul · 15 September 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

Great experience.. And special thanks to Diana for showing a wonderful property

Yash · 15 September 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

I had the pleasure of communicating with Gill Robertson-Cree for my latest lease as a tenant. She was extremely helpful and responsive throughout the entire process and I would recommend her to future tenants involved with DJ Alexander.

Gregor · 15 September 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

It was a great great great experience. The agents are friendly and very understanding as well as prompt with their duties. Special thanks to Gill and Diane who made it possible for us to rent a house fitting our needs. 100% recommended to all looking for a house.

Prarthna · 15 September 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

Our experience with DJ Alexander Estate and Letting Agents was a very pleasant one. Diane Harte in particular was very helpful in setting up viewing appointments and giving all the information about the property to help us make an informed decision. She also was also on hand to help us check in to our new home and she showed us around and explained all we needed to know about the property as well as answer all our questions. I recommend them any time.

Kehinde · 15 September 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Stay Away : The Worst Agency in Scotland I recently had a highly disappointing experience with D.J. Alexander Real Estate Agency during my three-month stay in one of their apartments. From the very beginning, I encountered multiple issues that left me feeling frustrated and unsatisfied. When I moved into the apartment, I was shocked to find that the oven was filthy and the toilet floors were uncleaned. To make matters worse, there were used razors and soaps left in the bathroom. Throughout my tenancy, I had to personally clean up the mess left behind and ensure the apartment was in an acceptable condition. However, this effort seemed to be in vain. Upon moving out, I was denied the return of my deposit. The agency claimed that repairs were needed for doors and for cleaning, even though the doors were in the same condition as before and I had left the apartment spotless. This experience left me feeling frustrated and disheartened by the lack of professionalism and integrity displayed by D.J. Alexander. I am deeply disappointed that I had to deal with such unprofessionalism and disregard for tenants' rights. I strongly advise anyone considering renting from this agency to think twice before making a commitment. My encounter with D.J. Alexander has been nothing short of disappointing, and I believe potential renters deserve better treatment and service than what I experienced.

Raaj · 15 September 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

Having had more Edinburgh flat viewings than most, I wanted to share that I found James a real breath of fresh air as an agent - usually I prefer seller viewings, they're more relaxed and you get a more realistic insight. But from the off James treats you like a human, listening and taking on board your feedback, along with your priorities. This means he can advise accordingly and give you extra helpful info, rather than a robotic salespitch. He's genuine and also more transparent re offer expectations. For someone who finds Scottish closing dates off-putting this is really appreciated. James' kind and cheerful courtesy also stands out and much improves the whole viewing experience. It also means the property sticks in your mind more 😊 Thank you James!

Jude · 13 September 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Absolutely shocking! I'm not one to write reviews, especially bad ones. However my experience with dj Alexander has been so appalling I had to send out this warning. They are rude, unhelpful and just tend to lead you on a wild goose chase. I lost 3 other flats because dj Alexander kept losing my email and replacement tenants sensitive information. They would not take responsibility even though I had emails to show dates and conversations with completed relevant forms with their own staff. This company needs to be held accountable by their governing bodies and I will make sure this happens. I don't know how dj Alexander has managed to become such a big company with all their lies and deceitful behaviour. The management don't take responsibility and the young people attending their phone are just so defensive and rude as soon as you explain your situation, it's ridiculous! No such thing as customer service or empathy or even professionalism in this company. At least in the Edinburgh branch! It's all pleasant and nice at the beginning but once they've got you, you're done for! AVOID RENTING WITH THIS COMPANY!!

Rahim · 25 August 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Gill was Very helpful from start to finish, Couldnt be happier.

Ryan · 18 August 2023 · DJ Alexander Aberdeen

★★★★★ 4/5

Google

Jemma has been really helpful in the process of finding and applying for a rental property.

Susanna · 18 August 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Gill has been attentive and super helpful! I couldn’t recommend a better letting agent.

Jessica · 18 August 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Kaiya has been so helpful, warm and kind throughout the whole application process! couldn’t be more thankful.

Ailsa · 18 August 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Just starting a tennacy and the process was simple Jemma that i spike to was very good at keeping me informed and able to answer the millins of questions i had for her

Josh · 18 August 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Can't recommend Maureen at Stonehouse highly enough. She was super friendly and extremely knowledgeable providing great advice and recommendations throughout the viewings.

Annalise · 18 August 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Thank you very much for all your help. You have made the whole process easy and stress free. Really appreciate all your help and hard work! Excellent service provided by Gill Annand!, I can totally recommend the team.

Gulzada · 18 August 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Deliberate fraudulent scammers, they use reposit (a deposit scheme that favours landlords) instead of using a deposit protection scheme which goes through verification and charges the tenant justly (which most other places use). You spend hours cleaning a relatively unused flat, washing the rug, etc. to absolute perfection before you move out and they charge you £100s for, and I'm not even kidding, water stains on your shower head and an ice cube tray in the freezer that was there when you moved in. Couldn't imagine what they would have charged us if we didn't leave the flat looking brand new, £1000s? Avoid them at absolute all costs unless you like being done over by greedy landlords.

Mirabel · 18 August 2023 · DJ Alexander Aberdeen

★★★★★ 4/5

Google

Stonehouse has made getting my first flat seem relatively easy and straightforward, fast replies and friendly responses. From first viewing with Gill who went above and beyond to my frequent emails with Jemma Watt, who has been a superstar at answering my millions of questions. Overall good review as I don't have anything to compare them too 😁😁

Skye · 18 August 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

If you need an excellent, timely and reliable services contact Stonehouse Lettings through Gill Annand and you will be glad indeed. I have relied on them for over a year now for my housing and the experience has been worthwhile. Gill Annand is very professional in her services. She is very dedicated and provides productive guidance.

Oyebamiji · 18 August 2023 · DJ Alexander Aberdeen