DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 5/5

Google

From first contact with sales agent Paige Holbein I have had a professional stressless experience. It has been my first time trying to rent a property but Paige has been such a helpful asset keeping me updated and even helping me simplifying the relevant paperwork. 5 star service by DJ Alexander and thank you Paige for making this such a smooth stressless transition.

Gary · 14 November 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

This is the worst letting agent I've ever dealt with in Glasgow after they took over from Fineholm (who I had a great experience with). They have no intention of looking after their tenants, their only interest is in raising your rent and taking as much money from you as possible. I was with them just under 2 years and in that time they increased my rent twice and left me without a working boiler for 10 months (including over winter) until I eventually ended my tenancy with them. I had to continually chase them and contact them repeatedly about issues with the flat which they didn't follow up or sort out. I wouldn't recommend them in the slightest.

AF · 14 November 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

My experience with DJ Alexander was a very pleasant and professional one all down to the impeccable service we received from Paige who truly is an asset to the company, and assisted us in our search for a flat promptly. Paige had a very polite, personable manner which put us at ease with all the stress that comes with flat hunting right from the start. We were made to feel that Paige was always there for us to ask any questions at all and she was incredibly responsive and kind in her communication. Paige truly went above and beyond and her level of service must be highlighted. Thank you so much to Paige, we are so grateful for your help in finding our gorgeous flat. I must also mention Gill, our lovely Applications Advisor who was an absolute pleasure to deal with and her level of service and professionalism was simply exceptional. Gill supported us along every step of the application process and would solve any queries we had within literal minutes, we truly cannot thank her enough. Based on our experience we would definitely recommend DJ Alexander to all!

Megan · 14 November 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

My experience with DJ Alexander was amazing, professional and easy. We have been searching for a house for months and Lauryn came through for us. She showed us a beautiful house to call our home and explained the process in detail. She was helpful and was there for any questions. Lauryn from DJ Alexander is truly an angel sent from heaven. Gill was also professional and always available to help too. They both made moving in a wonderful experience without stress. Thank you all and I highly recommend this company. They are my go-to from now on…

Igbinomwanhia · 14 November 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

If it was possible to give zero stars I would. We had the worst experience with Stonehouse. We lived in mould for months with no help. We even had to get environmental health involved. Clothes and furniture were ruined. Stonehouse ignored emails and offered no solutions. We had no light in the bathroom for about a month. Microwave and hob broken and not fixed. At the end of the tenancy they wait until the last day of the deadline to refuse to give you back the deposit. We are being charged for ‘cleaning’ charges and for a door that was already broken when we moved in. DO NOT rent with stonehouse unless you want to live in squalor. They have no care for their tenants health or safety.

Rachel · 12 November 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Reading through all the reviews it seems DJ Alexander has exactly one reply to any bad review (which are most of them...): email someone with a fancy title and they'll look into it for you. Pity that when you do send that email it never actually goes anywhere beyond another empty promise that they will come back to you within a week (likely another auto response), or a dead end response denying that any issue exists. I stopped following their complaints process long ago as it never leads anywhere. I also have no desire to enter into any discussions with them now as my association with them has ended and I'm happily settled into my own home. I write this simply to warn people from using DJ Alexander as they can be utterly self serving and dishonest. Of all the many disappointing interactions I had with DJ Alexander during the three years I rented a flat through them, the last incident was by far the worst. I missed a call from one of their property managers one day and the message they left was clearly not intended for me. It was directed to our landlord. It confirmed that the rent increase for our flat would be effective from the following week. This was the first time I heard about the rent increase. When I reached out to them to clarify the situation they claimed I was emailled a few months before with a formal notification. I disputed this, but was faced with their trademark terrible communication skills. After some back and forth I decided it was not worth my wellbeing to engage with them further as they are clearly not interested in maintaining positive relationships with tenants and the increase amount was negligible. At the time we also already had an offer accepted on our own flat so an end to the disappointing relationship was in sight. I contacted the landlord (with whom I had a great relationship since moving into the flat) as I was really surprised that she didn't reach out to me herself when she decided to increase our rent. She normally contacted me directly with any matters relating to our tenancy. She confirmed to me in writing that she neither requested nor approved any rent increase. My message to her about the matter was the first she heard about it. I put this to DJ Alexander, but again they were terribly unhelpful. In fact, they dismissed my query about the unapproved rent increase completely and refused to engage in the matter saying they can't discuss their client's business with tenants. Our landlord offered to repay us the increase portion of our rent for the last two months we stayed in her flat and apologisesd profusely for what had transpired. We turned this offer down, but it confirmed that she really did not request an increase at the time DJ Alexander allegedly sent the notification to us. If therefore you want to rent from a dishonest agency who will increase your rent without the landlord's approval, DJ Alexander is the agency for you. We were just lucky to have had such a wonderful landlord.

Stéfan · 12 November 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Exllent real estate agency From the very beginning, I was impressed by the professionalism of DJ Alexander Letting Agents team. The agents were knowledgeable, courteous, and always conducted themselves in a highly professional manner. They made the entire process smooth and efficient. I was also very impressed by the prompt responses and actions taken by the DJ Alexander team who worked cohesively and effectively together and always ensured that everything was done in a timely manner. In conclusion, I can confidently say that my experience with DJ Alexander Letting Agents has been outstanding in every aspect. I am extremely satisfied with the services I received and the property I now own, thanks to your dedicated team. I will not hesitate to recommend your agency to anyone in need of real estate services. Sincerely, Jia

Jia · 12 November 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Back during lockdown my lease contract finished my flatmate an I cleaned the flat to definitely better standards than how it was when we took it from DJ Alexander we even hired a company for carpets and windows as we wanted-needed- our full deposit back. Flat was sparkling clean when we were taking our belongings my flatmate asked me if 4 plastic food containers perfectly cleaned and tidily stored in a cupboard were mine to what I responded not and said they were in the flat before we moved in so we left them there. As DJ Alexander couldn't find a single excuse to charge us for anything they decided to send us a photo of the tupperwarware justifying a £130 charge of items removal that was deducted from deposit as they weren't in the inventory. Imagine the amount of frustration it is to feel being ripped off for a just-graduated unemployed girl in their twenties who really needed that money to move forward and find a new place. Also at mid-lease they charged us with a late payment fee from three cosecutive months despite paying always on time as they had increased the lease without notifying us. When we asked for a proof of notification they send us a 'ticked as sent box' image from they private server. As none of us never got the email neither had in the spam folder we decided to ask to an expert who confirmed this image was altered-forged- to what we were advised to go to a lawyer but again, due to the lack of time and funds we didn't move forward with the issue. My sister another DJ Alexander ex-costumer agreed with them by the time she moved in to hire herself a cleaning company then to be refunded as they flat was really dirty when she moved in with mold on windows, dirt, debris and glitter stucked on carpets things hard to spot on photos or in a quick viewing. Despite they agreed repaying this bill they never did, firstly being elusive then they made an array of preposterous excuses until my sister tired of chasing them desisted then, by the time she moved out they charged her twice the amount of the bill she never got refunded from false billing on cleaning fees of things that were again cleaner than how the flat was leased to her at first so the outcome being my sister losing hundreds and never see her money again. I have a friend who was both landlord and tenant of DJ Alexander this fact being unnoticed by them and discovered how they push landlords to rise rents to the point they sometimes even raise the rent to tenants before requesting the lanlord. He never reviewed this here but the case appears to be now in Court. I also heard many times they allegedly get false high ratings reviews throughout business partners, friends and themselves through fake accounts rather than actual clients and I know from my own experience about the elusive then passive aggressive and oppressive ways of communication specially with tenants. This company is helping Edinburgh to be the inhospitable place nowadays is becoming for tenants due to rent increase and poor conditions and I'd even dare to say they are among the most responsable ones for this rather than the 'supply and demand' as they try to make us believe. It is simply their greed. I wish everyone would speak up as I know many other cases and many people who doesn't report this or don't leave a review from being afraid, shy or just busy like myself as it took me three years to finally decide to write mine. This company should be shut down by the tribunals and it's surprising how after years of swindles and missconduct as a house provider they still are in business. I therefore advocate for an association of victims so maybe-hopefully they pay for their actions maybe there's already one I don't know if so please let me know. So please avoid at all cost fellas.

Victoria · 12 November 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 4/5

Google

Stonehouse has made getting my first flat seem relatively easy and straightforward, fast replies and friendly responses. From first viewing with Gill who went above and beyond to my frequent emails with Jemma Watt, who has been a superstar at answering my millions of questions. Overall good review as I don't have anything to compare them too 😁😁

Skye · 24 October 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Amazing viewing experience! Maureen was lovely and gave the best service!

Chris · 17 October 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Claiming that they sent a rent increase notice in line with the law, which I never received and 3 months later after continuously asking for proof, they have been stalling and have not produced any evidence to date. Illegal practices. Beware. After more than 3 months waiting, I received an email from the agency in which they had clearly doctored a legal notice. This is a serious case of ethical misconduct and a criminal offence. I will be taking action.

Mohamed · 17 October 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

I highly recommend Stonehouse Property and I personally had an all round fantastic experience. Again, my sincere thanks to Maureen for showing me around a couple of viewings and giving me the insights to areas around Aberdeen. It's obvious she loves her job in help people find their new home within Aberdeen. Ask for Maureen when you're looking for your new home or rental, and I guarantee you wouldn't want anyone else.

L · 17 October 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

It's the worst choice you can make choosing the letting agency.

Андрей · 15 October 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

The agent (Johanna) have been very kind, friendly and helpful to me. God bless you Agent Johanna. You are too kind.

Adedokun · 15 October 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Hostile and unhelpful towards tenants, not like you get a choice though. If you're a landlord and have no issues I'm sure it's great. As soon as they mess something up good luck!

Murdo · 15 October 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 2/5

Google

As Neighbour to a property that DJ Alexander rent to students. I would not recommend the company The tennets host 2 party's a month have multiple guest and the property is not cared for, & agent unresponsive to complaints. The wear and tear on the property must be substantial. wear noice and

Fiona · 15 October 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

We would like to thank Imran Iqbal, Kirsten Marshall-Thomson and Lynsey (sorry we don’t have her surname) for facilitating our flat hunting process. They have all made the process easier for us and have been very helpful. Thank you again, we are loving our new flat!

Tamara · 15 October 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Diane is lovely, and appreciate their efficient help where needed

Lurinda · 15 October 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

Found a very nice furnished flat. Massive thanks to Gill Robertson-Cree the application advisor and Sarah Liu.

Shabbir · 15 October 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

My experience with DJ Alexander Estate and Letting Agents was a very streamlined and pleasant one. I want to make a special shout out to Diane Harte in particular who was very helpful in setting up viewing appointments and giving all the information about the property to help make an informed decision. She was incredibly responsive in her messaging and very kind. She was also on hand to help me check in to my new flat and show me around/explain all I needed to know about the property as well as answer all my questions. I would recommend DJ Alexander Estate and Letting Agents, especially Diane Harte, to anyone. Diane Harte is THE BEST.

Andrew · 15 October 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

Kaiya.Marr replying to messages quickly and efficiently

Siyi · 17 September 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Avoid them as much as possible, they hold your deposit and charge for damages done way before the tenancy.

Alexandra · 17 September 2023 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Amazing Experience, always ready to assist you .Paige Wilson I love your professionalism Quick to response alway providing solution In a professional manner . Lovely Company to deal with when renting a property

Ify · 17 September 2023 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

rented a property last year, many repairs were required and took longer than expected to repair leaving me with a very large wet patch at the entrance to my bedroom. on top of this, they were extremely difficult to get into contact with, with the property manager consistently being 'out of office'. at the end of my tenancy i cleaned the flat thoroughly however £230 of my £300 deposit was claimed. costs for cleaning were for small things such as watermarks on the sink or streak marks on the table from cleaning. It doesn't take 6.5 hours to clean some specks of dust and a couple streak marks on a table. In fact, the flat was left to a cleaner standard than when i received it. absolute scam artists, steer clear.

Salman · 17 September 2023 · DJ Alexander Aberdeen