DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 1/5

Google

Really, really poor experience with DJ Alexander. Reported faults with the flat have still not been fixed after one year - had to fix them myself. The hostility comes across in emails and phone calls. I needed to change to a solo tenancy which they refused to do, until I asked them to directly ask the landlord. When they did they, the landlord was more than happy to change the agreement. It's frustrating for myself as a tennant, and the landlord that they are not communicating well with both sides. The threatening nature of emails is quite unnerving. I would avoid letting with DJ Alexander, and strongly advise being familiar with Citizens Advice. Several loopholes are used by DJ Alexander to undermine Tennant's rights. I've never felt so uncomfortable and unsecure in a flat - the uncertainty posed by this letting agency has left me losing faith with letting agents. UPDATE I left the flat in June 2023 and didn’t receive my deposit back until Christmas. They also accused me of removing a glass panel of an oven, which was not present when I first arrived. They tried to charge me for the removal of some furniture when I left, which was not removed I discovered. The flat had damp and mouldy washing in the washing machine when I arrived. The flat was dirty and hadn’t been cleaned. There was a nice infestation when we arrived. So when I was charged for cleaning when I left the flat in a better state that I rented it in, it was clear that there was an objective to claim as much money from the tenant as possible. So naturally, I disputed the extra £200+ charge on top of the refusal to refund my deposit. When staff left, my email chains and request for dispute and initiating the deposit returnwere not passed along, meaning I had to start the entire process of claiming my deposit over and over again. Shambolic service and huge stressor for months. Please, please avoid if you can. I do not blame the staff, but the company has such a poor culture of playing with money and not caring about the tenant.

Elly · 10 April 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Thanks to Gill and Jemma for their efficiency in finding new tenants for my property.

Yvonne · 28 March 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Google

Since Beth has taken over as the property manager for the rental property I live in everything that has needed to be done has been completed in a timely manner

Gavin · 28 March 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Google

Mostly had dealings with Beth Robbie shes a very nice lady, Very helpful and friendly. Same goes for all the staff I have spoke with. Excellent service. 5 star

Blair · 28 March 2024 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Google

avoid at all costs. the worst company ever. Expensive, frustrating and extremely stressful to deal with. This company has cost me well over a £1000 through there incredible lack of experience and relentless ineptitude. I have only been with them for 14 months and the problems are endless and no one ever does anything to fix anything. Knowing what i know now i wouldn't even let this company rent out my property with 0% maintenance charge. Totally and utterly incompetent and should not be allowed to manage properties.

Paul · 15 March 2024 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

stonehouse (now dj alexander) have left me in a mouldy leaking flat with broken windows for over 10 months now, despite reporting it consistently they’ve not only ignored me but blamed me. i was even mocked when i reported the radiator not working, claiming im too stupid to know how to turn it on. they’re currently showing this flat in the hopes of finding new tenants, and have not told viewers of the property about the damage in the roof. the folk who came to view it today were disgusted with the mould around all the windows. the mould is thick and black and has caused me to become unwell. it is embarrassing as a company for you to think people would want to live in a state like this, and seeing the other reviews makes me confident that it’s not just me in this position. the person holding the viewing told the viewers the wrong move in date, and then back tracked and stated they couldn’t confirm a move in date with the damage to the property. there was no inventory list during the viewing and she had to ask me what the landlord owned and what i owned. she then asked me if the property had gas or just electric, and if the electric meter was pay as you go or monthly! you’re the leasing agent, you should know these things! the bottom door to the building does not securely lock and often homeless and drunk people are asleep or arguing in the stairwell. it’s no wonder they’ve changed company name, as stonehouse is known around aberdeen for the awful way it treats tenants

Arthur · 15 March 2024 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

I had very bad experience with them end of tenancy use a professionals cleaning agent even after expecting deposit back they deduction £289 of my deposit for cleaning services charges when I'm entry in the house start tenancy time I'm get house very dirty I'm found DJ Alexander agency not recommended

Mohammad · 13 March 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Fantastic professional service from DJ Alexander. Stephanie was amazing throughout, always in contact with great communication and keeping me updated throughout.

Scott · 13 March 2024 · DJ Alexander Glasgow

★★★★★ 5/5

Google

I had a great experience with Diane while viewing multiple properties. She was timely and well informed and made the process super efficient and easy. Thank you Diane!😊 …

Kirsty · 13 March 2024 · DJ Alexander Glasgow

★★★★★ 1/5

Google

We are tenants and living in Glasgow and so far we have a very dissapointing experience with D.J.Alexander As a background story, our flat was managed by Fineholm and then it was passed into D.J.Alexander The first and major issue we had reported to Fineholm ever since we moved in, is that our underfloor heating is not working properly. The thermostats are broken and can not adjust the temperature. We have had incidents where the heating would increase on its own, making the flat scalding hot. While we have extensively reported the following to Fineholm and D.J.Alexander should have had a clear picture of this, they claim they don't. We had inspections with D.J.Alexander where we are bringing this matter up and say they will resolve it, only to leave to us, the tenants to resolve the issue. They said to us that they do not know of the issue and our landlord is not aware which I don't know how many times I left incidents about the following. Their contractors would come to the flat saying this needs to be fixed and nobody is following up from there Also, we have a water leakage from Thursday, going into the downstair flat. They insisted on having a plumber appointment very late at Thursday and kept us waiting the whole day and night only to promise us they will fix it. Based on the heating issue and overall poor responses from D.J.Alexander and our landlord, we said that D.J.Alexander should own this incident and do not let us, the tenants resolve the issue. On Friday 16.52 time, we received a message from a plumber service that is supposed to be their emergency service, saying their offices are open 9am till 5pm which is apparently very late for us to do anything. I called the plumber service highlighting that we have a water leakage and they said they will call us back. Contractor plumbing service or D.J.Alexander never called us back and they closed our incident without being resolved! Essentially, D.J.Alexander left us with a water leakage from Thursday evening to Monday morning at best. I am giving this review to fellow tenants to not choose D.J.Alexander if they can, as I can not understand what added value companies like Fineholm or D.J.Alexanders are addding for the tenants other than creating incidents. They leave to us, the tenants to follow up with DJ.Alexander so they can contact landlords. It has been a very stressful experience and mind you we are paying a generous rent only to be treated this way

Evgenia · 13 March 2024 · DJ Alexander Glasgow

★★★★★ 5/5

Google

I went to see a property today and I was received at the flat by Finn Anthony who was very nice, he showed me around, and answered all my questions. The online system to book the viewing was quite straitforward, although sometimes is hard to find many options available. But since it is my first experience renting in Glasgow, I have to say it is very good so far.

IAMSG-AMS · 13 March 2024 · DJ Alexander Glasgow

★★★★★ 5/5

Google

My experience with DJ Alexander was amazing, professional and easy. I have been searching for a house for weeks and Stephanie McMillan came through for me. She was helpful and was there for any questions. Stephanie from DJ Alexander is truly and trust worthy. she made moving in a wonderful experience without stress. Thank you all and I highly recommend this company. They are my go-to go and wonderful person.

Venkatesh · 11 March 2024 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Avoid this company!

Aigar · 14 February 2024 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Not satisfied with the services provided as a landlord, used to be stone house lettings, for the last three years, their services go down the hill, expensive quotation and high management fees , hardly able to pay own mortgage, so finally decided to sell the property and get rid of this agent, So not recommended at all….

Khalid · 14 February 2024 · DJ Alexander Aberdeen

★★★★★ 2/5

Google

Absolute terrible company to get in contact with. From the beginning- when we reported a leak in the bathroom - no response. To moving out over 2 months ago and no update on getting our deposit back - contacted them multiple times and can’t get past the receptionist and the agents never call back. We handed our notice in to give them their months notice- no response had to call and email over and over again and finally got a reply from the agent 3 weeks later. The worst part is the landlords are paying for their service and they don’t even respond to ensure the landlords flat is kept in good nic. What are these landlords paying for?

Mary · 14 February 2024 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Rating only, no written review.

Douglas · 12 February 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

The experience was great

Onasanya · 12 February 2024 · DJ Alexander Glasgow

★★★★★ 5/5

Google

Great service, Paige was on hand to help all the way through since the flat viewing and now pleased to say I’ll be moving in soon, couldn’t have done it without the great team @Byres Rd office Many thanks to Paige and the team @ byres rd Cheers

Euan · 12 February 2024 · DJ Alexander Glasgow

★★★★★ 5/5

Google

We recently rented a property maintained by DJ Alexander and our agent was Stephanie McMillan ,throughout the process they were quiet professional and were helpful to whatever concerns we had .

Stepup · 12 February 2024 · DJ Alexander Glasgow

★★★★★ 5/5

Google

Asked DJ Alexander to view a flat at short notice………met by Paige who was excellent in helping with the viewing and promptly dealing with my application. Top class service. Thanks again to Paige

Stephen · 12 February 2024 · DJ Alexander Glasgow

★★★★★ 5/5

Google

We had an awesome experience with Oliver while searching for our home. He supported us very effectively all through the journey of renting our property. Would recommend DJ Alexander anyday and l hope you are lucky to land Oliver.

Ese · 12 February 2024 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Avoid. Not sure where to start. Rented Cauldhame, a rather neglected house, via a video viewing as Jill Pirie (branch manager apparently) could not be bothered to wait 20 minutes due to a breakdown I had on the way to view. Video carefully avoided the disrepair across the entire property. Every wall was marked, carpet covered in stains and smell of pets abundant throughout! Place was filthy. Inventory clerk stated in the inventory that the condition of the house, including cleanliness, was "excellent". I spent 4 evenings taking photos and documenting what the clerk should have. I stayed at the property for only 2 months and was glad to get away. They were asking £1,400 per month in August and I offered £1,450 as apparently there were 3 other offers based on the video. I seriously doubt this. Place worth about £1,200 max in my opinion. Stonehouse charged me £220 for cleaning, unbelievable given the state of the place when I moved in. Deposit registered was £300 even though I paid £500 deposit. Mistakes made throughout. It is clear Stonehouse Lettings, and indeed Jill Pirie personally, do not care about tenants, or landlords for that matter. I got the impression the landlord had no idea of the state of his house as managed by Stonehouse. Avoid this lettings company at all costs, it's not worth it.

Slaine · 15 January 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Google

Had a good experience with D J Alexander Letting Agency! They conducted the process seamlessly. Special mention to Gil Robertson who made sure to answer all my questions and made the process much easier

Manisha · 13 January 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Should be zero stars... Update: Prospective tenants just be aware when you inevitably have to report a maintenance issue they'll send someone out to evaluate the issue but will take no reasonable action to rectify an issue. We have damp and black mould in our property due to the poor condition of the windows. They sent someone out to appraise the issue, and they informed us they would recommend that the windows be replaced. After a week or so of radio silence, we log into their maintenance system to see they have "resolved and closed" the maintenance request. Useless can't even handle simple bank transfers. I've been in my flat for over 2 years, the rent is payed the same day every month by standing order no issues with rent since I moved in. Suddenly they can't find my payment this month, but the bank has confirmed they've been payed. Avoid if possible but that's pretty hard in Edinburgh nowadays. It would be comical if it wasn't so frustrating.

Morgan · 13 January 2024 · DJ Alexander Edinburgh (John Cotton Centre)