DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 1/5

Google

Should be a ZERO star option. Been waiting for viewing for 30mins, no one showed up. It turns out the property has been taken off. What is the point to send viewing confirmation messages and emails.

AB · 13 August 2024 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 1/5

Google

I hate to leave bad reviews, but I'm left with no choice in the case of DJ Alexander TLDR; do not maintain rental properties, incapable of holding a simple file for the property they are supposed to be 'managing', let out properties in disgusting conditions. My partner had the pleasure of finding a used condom upon entering the flat for the first time. DJ Alexander have proved to be the most incompetent letting company in the UK over the past 2 and a half years. As a tenant for a flat DJ Alexander were 'managing' here is what you can expect: 1. DJ Alexander noted multiple issues inspecting the flat prior to it being let out to us. 2 and a half years of complaints later and these issues persist along with the side effects of them not being fixed. This has ended up costing severe detriment to the quality of life for tenants and a cost to the landlord to fix issues which have been left to fester and grow. Each yearly inspection they did their 'tick box' exercise of looking around and logging exactly the same unresolved issue as the year before saying 'they'll get someone to look into it'. Nothing ever get's fixed. 2. Upon entering the flat we, as tenants, diligently went through the flat noting all issues and logging in the DJ Alexander maintenance portal. All issues were closed down by DJ Alexander without ever being addressed. Disgraceful. The time we have taken to log issues for our landlord has been disregarded. 3. We rented a property that for extended periods had no use of the en-suite shower, no hot water, gas leak, corroded gas flue, smell of raw sewerage in the upstairs bathroom and master bedroom, broken electrics in the whole living area, severe leak from upstairs bathroom pouring water down into boiler room. All without any reduction in rent from DJ Alexander. 4. They refused to return our deposit despite us enduring the above, and cleaning meticulously throughout. The property was left in a far cleaner condition than when we moved in. Yet we were still charged. We paid to have all soft furnishings professionally cleaned prior to moving out. The incompetent chap who dealt with our Checkout was made aware of this, however still instructed the same cleaning to be done again charged out of our deposit.

Duncan · 10 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

This agency prioritises their landlords over their tenants. The only good thing they give their tenants is the report maintenance system. Apart from that, the staff will not see its tenants as actual people, discriminate against students with condescending attitudes, always take the side of landlords. I would advise any future students or young professionals to avoid letting from this company. After we were told to leave the property due to the landlords (the landlords on the other hand were the most lovely people) wanting to sell the property, the agents gave us very little information as to why this decision occurred and used the opportunity to promote their other letting properties instead of supporting the tenants. We were “promised” priority in rent applications and viewings which essentially meant nothing due to their poor communication between their own management team. And of course, like many letting companies - will make the most use of your deposit. If you are to pursue a property with high deposit, I advise not - they will rinse 90% of it and claim it as damages or cleaning despite it being their own obligation. Love the landlords, very much dislike the agents and company.

Akif · 10 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

I wouldn't use DJ Alexander as a tenant or a Landlord unless there were no other options. Some examples: they tried to raise our rent claiming our landlord asked them to...guess what the landlord was my flatmates Grandma and she knew NOTHING about them trying to raise the rent, think we all know where that money was going. Their own pockets. I have submitted them as a reference (big mistake, should have just put the owner of the flat) They have just emailed to tell me that there is a £30 charge for them to give me a reference, which is just crazy. They respond with a claim that there is nothing illegal about the fee, I think this is for themselves to try to justify charging people for a few words. Guess that's what you get for being a good tenant and customer for 2 years with DJ Alexander. I also offered a solution for the "admin" fee for the reference but they weren't willing to allow me to forward the email they received to our landlord which I have contact with through my ex-flatmate. All in all, in the time it took for our back and forth via email, they could have just done the reference. EDIT- no I wouldn't like to look into any queries, I've queried enough...

K · 3 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Do not rent from DJ, left us WEEKS without a washing machine, a SHOWER, a fridge freezer, an oven and the boiler has been broken for two years. We did contact customer services and we got told everything was fixed within a ‘decent’ amount of time. Do you call having no shower for two weeks, no over for about 3 weeks, a broken boiler for TWO years…the list goes on, a ‘decent’ amount of time to be fixed within??

L · 3 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Rating only, no written review.

2003 · 31 July 2024 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Google

AVOID AVOID AVOID!!!! Moved in to a property on Holburn Street in September 2020. Moved out in January 2024. For 4 years we lived with damp, broken utilities. Boiler packed in three times before landlord finally replaced. Two times happened in January and we were left without heating and hot water for a total of 28 days. 14 days each time. Boilers was pumping out such high levels of Carbon Monoxide the engineer said we were very VERY lucky. When Stonehouse Lettings transitioned to DJ Alexander my property manager Mia Brechin told me they had no prior knowledge of any issue with the property..... Why would this information not be passed over? Crazy.. We had a broken tap in the kitchen, element gone in oven, grill didn't work. Washing machine broke near the end of our tenancy. Boiler packed in three times. The worst part is that we had a leak in our front window for the entire 4 years we lived. Not once was it ever looked at or an attempt to be fixed. Shawdy worksman covering up damp with clear silicone before we moved in. Check the pictures I have uploaded. 4 years we lived with this. Every time it would rain the living room window would leak from above and we would constantly have to put towels down to catch the drip. Informed the landlord early days into the tenancy and his advice was "there should be an orange bucket in the flat". I always spoke to the landlord with much respect and I had it all thrown back in my face. Best of it is. We chose the reposit option as we moved in during covid time. Now.... 6months later after moving out of the property. Reposit are chasing me for over £900 in repairs.. Once i was informed that DJ alexander had no prior knowledge of any issues going on with the property I uploaded every single issue through their FixFlo maintenance portal well before I moved out. Now they're chasing me for the money for all the repairs when nothing was ever fixed. Boiler was eventually replaced and extractor fan in the bathroom was replaced... That was it... In 4 years of living there the only things to be fixed and replaced were the boiler and an extractor fan. Avoid this agency like the plague. They're crooks, scammers and don't actually know how to do their job. I don't actually understand what any of them get paid for. I ended up liaising between the landlord and the letting agency. As if they had no communication what so ever. Mental. AVOID AVOID AVOID!!!!

Kieran · 26 July 2024 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

My daughter travelled to Edinburgh today for a flat viewing. The agent from DJ Alexander arrived with the wrong keys and then said there was actually no point in viewing the property anyway as the landlord had actually let it to someone else - although the deposit hadn't been paid. Seriously DK Alexander ? Completely unprofessional and inexcusable. Not recommended.

Carole · 25 July 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Finding a rental property in Edinburgh can be challenging, but DJ Alexander made the process smoother. Their 3rd party viewing booking system is user-friendly, although popular properties can lead to competitive slot bookings. I was fortunate to secure viewing slots, and the staff, particularly Galina, were polite and helpful throughout the application process. Her assistance was invaluable. Overall, I had a 5-star experience with this letting agent.

Xin · 25 July 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

I rented my flat with DJ Alexander back when they were Stonehouse and lived there for almost 5 years. It was quite honestly the most miserable experience I've had renting since leaving home. In 2020 I had inspections very frequently, with three over the course of only four months despite the pandemic. I eventually had to send the link to COVID guidance for lockdowns and state that I was not comfortable with people attending, and that cancelled one of the scheduled inspections thankfully and allowed me to only send photos. After this, inspections were at a more reasonable frequency, and I was less stressed about them. My biggest recurring issue was communication. I had three or four property managers over the years I was in the property, and only discovered that my manager changed when either an inspection email was sent by a different name, or when I had an enquiry and was informed it would need to be forwarded on. This even occurred when I was waiting to hear back about my deposit, where there were huge delays and all of my emails and calls were being ignored until I eventually was informed that my property manager had left the company at the start of the process, and they did not inform me. I had to wait almost a fully 30 working days to hear about my deposit, and then when I did the proposed amount was unreasonably high, so I had to dispute it. This was not my only money issue. At one point there was a rent increase, and it had been communicated to me that it would start from August. But in July I got told I had underpaid rent. I paid the extra, but when I sent a screenshot of the original email, I did not get a response to acknowledge their mistake, or even try to dispute my proof. The only positive I can give from over the years is that maintenance issues were always resolved promptly, and for the most part resolved well (other than one with damp, where they only replaced that bit of the ceiling instead of looking into the cause of the damp and fixing it. This led to the damp eventually returning on the new ceiling) so few to no complaints there. But I know from others who've rented from them that I'm the exception that proves the rule when it comes to maintenance. If you can avoid renting with DJ Alexander Aberdeen, please do. They have a reputation for a reason.

Cameron · 24 July 2024 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Currently renting a property with this letting agency and have had the worst experience. We have been living in the flat less than 2 months and are already looking for somewhere else to live. Firstly there were issues with the flat when we moved in, one being the washing machine. I raised an issue and they let a contractor in our flat without our permission while we were out. I have tried multiple times to raise a complaint about it and have been ignored every time. They also gave us the incorrect address for our flat so we have ended up having to pay two energy bills because they didn’t give us the right address… cause apparently even that is too difficult for them. Avoid at all costs. Update - we finally moved and broke free from DJ Alexander, however they took £200 cleaning fee for ‘light cleaning’ which we didn’t bother fighting because we couldn’t be bothered with the company anymore. When trying to sort getting what was left of our deposit back the person I was dealing with felt the need to explain to me what my husbands surname is despite me telling her we have the same surname. They clearly don’t know their arse from their elbow.

Leah · 24 July 2024 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Amazing service, very professional and very helpful. Amazing handover by one of the agents Paige Holbein

Max · 24 July 2024 · DJ Alexander Glasgow

★★★★★ 1/5

Google

The absolute worst company I have ever had to deal with. Avoid them at all costs! Moved into our flat that had clearly not been cleaned with mould everyone and the floors not even been hoovered. After we moved out due to the disgraceful way we were treated (we didn’t have a shower for 3 months and DJ Alexander did not fix it), we have now been billed a £400 cleaning fee despite cleaning the flat from top to bottom before we moved out. They are clearly deleting reviews as I have never heard anyone say anything good about them.

Rebecca · 24 July 2024 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Both landlords and tennants should make every effort to avoid. The competency crisis is real...

Gregor · 24 June 2024 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Thank you Diane Harte, it was wonderful working with you as property manager who had made things so easy right from viewing and till whole process of letting it. Helped me in all ways even setting up my Council tax account. 5 stars for you for being such a polite, nice, cordial and helpful property manager of DJ Alexander

JATINDER · 24 June 2024 · DJ Alexander Glasgow

★★★★★ 5/5

Google

I am moving from one flat to another, both in Glasgow and managed by D J Alexander. I have been quite happy with them so far, although I am yet to undergo the handover of the old flat. I want to highlight in particular the service provided by one of the agents, Scott Luttrell, who has been exceptional, assisting with several things over the last few days. Today we finished the check-in at the new flat, and he made the process really smooth and pleasant. He's been very welcoming, kind, patient, and helpful!

Danail · 13 June 2024 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Came early to a viewing, stood outside of a property for 30 min, agent never showed. Called the offices and they said they already left. Ridiculous service.

Vadim · 12 June 2024 · DJ Alexander Glasgow

★★★★★ 1/5

Google

They used to be so good. Emergency repairs taking days to be sorted, lease agreements taking an age to process, poor communication and sometimes outright ignoring of tenants emails, forgetting of maintainence issues that had to be constantly chased by us (leaky windows, mould issues, nails coming through the floor). Just generally incompetent. We were lucky to be quite pally with our landlords, and they told us how DJ Alexander would pressure them to raise the rent as soon as legally possible (+9% in our case). Absolute vultures. I no longer rent, thank god, but honestly they've soured what I thought was a great letting agent. Southside is a great alternative.

Adam · 11 June 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

A bunch of scoundrels, never fixed bath then claimed for mould at the time of repayment deposit. Lies after lies never had keys when sent someone but then sent that polish for useless reviews...mergings after mergings the same scumbags with different names, you dont want to touch it with a pitch poole.

AMG · 9 June 2024 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Rating only, no written review.

Sebastian · 7 June 2024 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Rating only, no written review.

SkY · 7 June 2024 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Rating only, no written review.

Mia · 6 June 2024 · DJ Alexander Glasgow

★★★★★ 3/5

Google

DJ Alexander have provided me with incorrect information on the current Scottish rent guidance which is basic information that they should know within their industry. I have also been given conflicting information. I have since been provided with much better advice from Craig Mitchell and hoping for a resolution soon.

A · 30 May 2024 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Terrible estate agent, would not recommend to anyone. Avoid!

Ursula · 28 May 2024 · DJ Alexander Glasgow