Trusted Agent profile
★★★★★
3,052 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,052 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Showing 1,404 reviews on Google only. Show every review
1/5
GoogleThankfully, we won the dispute - beware of this agency! They attempted to deduct a significant amount from our deposit for unnecessary cleaning. When we expressed our intention to go through the dispute process, they were clearly trying to intimidate us. Be warned: This agent clearly favours the landlord’s side and conducts biased, inaccurate inventory checks. If you are renting through them, document everything meticulously - you will need it.
1/5
GoogleShould be a ZERO star option. Been waiting for viewing for 30mins, no one showed up. It turns out the property has been taken off. What is the point to send viewing confirmation messages and emails.
Thank you, for taking the time to leave a review. We are happy to assist you with any issues you are having. Please email customerservice@djalexander.co.uk for further assistance.
5/5
GoogleFantastic service throughout the sale of our flat. They were always available to take a phone call and offer reassurance and managed to get out flat sold within out time frame. Our sales agent Sarah was so helpful and offered excellent advice on little changes we could make to help with our sale.
Thank you Steven, so glad we could assist and glad to hear you had such a great experience with Sarah and the DJ Alexander Sales team. Best wishes, Melinda
1/5
GoogleRating only, no written review.
Thank you, for taking the time to leave a review. We are happy to assist you with any issues you are having. Please email customerservice@djalexander.co.uk for further assistance.
1/5
GoogleRating only, no written review.
Thank you, for taking the time to leave a review. We are happy to assist you with any issues you are having. Please email customerservice@djalexander.co.uk for further assistance.
1/5
GoogleDon't go to braemores own site for reviews they are all lies worst company ever
Thank you, for taking the time to leave a review. We are happy to assist you with any issues you are having. Please email customerservice@djalexander.co.uk for further assistance.
1/5
GoogleActually terrible. No engagement and do not look after your property. Photo is not a joke.
Dear Craig, Thank you for taking the time to leave a review. We are happy to look into any issues that you are having. Please contact customerservice@djalexander.co.uk for further assistance. Kind regards, DJ Alexander Customer Service Team.
1/5
GoogleNothing says parasite like DJ Alexander. Everyone says this, (nobody has a choice but to rent with them as they’ve sucked up most of the smaller letting agents) but run from these people. I’ve been with one other agency while living in this city and never had a problem, the minute I switched to DJ it was hell. One person in the company had a contact number for the landlord that worked. One. So when our property was filled with rats, and mould, and a boiler that had broken, nobody could get the landlord on the phone. And if the landlord breaks your tenancy agreement? Well don’t worry, DJ will always be on their side and even ensure that they can evict you under false guises. Try your hardest to not go with this company as you will have a diabolical time of it. In our property, we’re the longest standing tenants in the past 5 years and we’ve only been there 14 months! Raised our rent by the maximum allowed down to the pennies. We had one decent person in that entire company ring us up and apologise for the way our LANDLORD breaching the tenancy agreement had been handled. And deposit? What deposit? They fleece you for it all, lie about the inventory and no matter what efforts you make to clean, including hiring a professional cleaner, they’ll try to snatch up that deposit with clutching hands. Maybe they’re fine if you’re a landlord, but if you’re a tenant just know they are not on your side. Just do yourself a favour and avoid.
5/5
GoogleThanks to all at DJ Alexander, I had a very smooth experience moving into my new apartment. Assisted by Leonorah at every step, I was delighted with the service.
Thank you, Tymo, for this excellent review. We will pass this onto Leonorah and the Team.
1/5
GoogleI was their contractor for three years "cleaning services". It was the worst experience in my life and work. Invoices for services performed were never paid on time according to the agreement, and several of them are not to this day. Constant requests and stress related to this to pay invoices on time caused the pressure to cause a silent heart attack in me. I am currently recovering, waiting for payment of overdue invoices. Lately, even DJ Aleksander does not reply to my correspondence.
Dear Basia, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
1/5
GoogleTried to charge me for a tenancy review when I wasn't moving out.
Thank you for your comment, however you left this on the Estate Agency side of our business, where we deal with selling properties, not rentals. If you would like to send me details of your issue, then ill of course pass it on to our lettings side. My email is Melinda.Illes@djalexander.co.uk Best wishes, Melinda
5/5
GoogleGreat service all round. E-mails were promptly answered and engaging sub contractors to deal with issues arising on selling our flat were seamless. Nothing was a problem and we felt very confident with leaving things to the agent. In particular Sarah McIntyre lead her team very efficiently. If we find ourselves in a similar position, ie a flat to sell, we would certainly use DJA.... so should you. Dave C
Thanks you David for your kind words and feedback, it was a pleasure assisting you with the sale of your property!
1/5
GoogleThey have a completely illogical and ridiculous policy. For individuals who have just arrived in the country and have not lived here for six months, they require a six-month rent payment (in addition to a 1.5-month deposit). Alternatively, they request that you provide a guarantor, even though you do not know anyone in this new country. It truly makes no sense, and they offer no assistance whatsoever.
1/5
GoogleRating only, no written review.
Dear Lucas, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
1/5
GoogleI am not one for posting negative reviews, however due to the terrible renting experience through DJ Alexander Letting agent, Aberdeen, I feel the need to warn other potential renters as this can ruin your tenancy. Some of the experiences below: 1. Keys handed at later time than promised causing delivery driver delays and extension 2. Gas heaters were still not working correctly one month after reporting, and moving in, this cannot be legal. 3. 6 months to perform various repairs which we were informed, would take one month only. This resulted in taking a lot of time off to be present at the property. 4. Inventory items were not not removed as promised on date/time promised. 5. Wasting time and days out, waiting for contractors to sometimes turn up. This applies to DJA staff also who on a couple of occasions short minute cancelled the 3 month flat inspections. 6. Allowing people to enter flat with no notification to us. 7. My daughter was not treated nicely, experiencing ignored phone calls and emails by office, I suspect because of her young age 21. Excuse was always out of office. 8.During the move in, washing machine was not working, pantry roof was leaking water, toilet door was broken, fireplace badly marked with writing, cracked tiles in toilet, tap broken in kitchen, shed roof leaking/damaged 9.Cleaners had to return to attempt to clean the cooker, black scorch marks could not be removed and still remain. The fan was also very dirty at move in. They had the cheek to tell us we had not cleaned the oven. 10. The 'end of tenancy report', DJA stating 'customers cost' for slight bit of dust on skirting, piece of small paper on floor and similar. We entiterly cleaned the property but some very small dust issues existing. They want to charge their own cleaning costs with no quote or cost agreed by us. They are not allowing our own cleaners to enter following rental termination. This is just a ticket to get money. On looking at the hierachy of the people in the office, I can clearly see from Linked-in that the Aberdeen Property manager and senior property manager have little, or zero, previous property estate experience. This has shown strongly thus the bad incompetence during the last year. Really beyond me how you can walk directly into a managrrs position with no experience. Please beware that you may also suffer a similar experience to what we have, there is nothing worse than a bad tenancy experience. These agencies are meant to be our help, assist us where needed, DJ Alexander were definitely no good at this towards us, the staff we dealt with also need serious customer service training. Honestly, and I mean this from the bottom of my heart, they have been hell!
5/5
GoogleWe had a very professional experience with the sale of our flat recently. From initial consultations to the evaluation marketing we were really well looked after my Sarah McIntyre and the team particularly around the closing of our sale.
Thank you Oliver for sharing your positive experience with Sarah and our team. Thanks for your business and best wishes for the next chapter!
1/5
GooglePut in an application to rent a flat. Followed up. They never bothered to inform us that the landlord had accepted another application. Poor.
5/5
GooglePosting this 6 months late but a lady called Donna helped me and my partner out so much. We had been struggling to find a flat and I became emotional as a viewing we had scheduled cancelled last minute. Donna was the lady showing us the flat and once she noticed how upset I was, she worked past her finish time to find us a flat. She went above and beyond and now that we’ve been living here for 6 months, I only have her to thank for this. I didn’t get this kind of help from any other agency.
Thank you, Christie, for this excellent review, We will pass this onto Donna and the Team.
1/5
GoogleIt was all my fault that I didn't read the reviews before renting with this awful DJ Alexander Aberdeen branch. Going back in time over the reviews also suggest that it's this current batch of employees that have taken it upon themselves to reduce the company to nothing. I wouldn't waste my time telling everyone what I experienced with them for 3 months of living in their rented apartment. For the first month, we slept on the floor because they wouldn't fix the broken bed we came to meet. We never had hot water running till we left. Never had heating till we left the left - had to purchase a fun heater. My employer was going to pay for my rent for as long as I live there. They wouldn't put my employer's name on the invoice. As a result, I was paying for something that I was rightfully entitled to. I just packed and left. If you love yourself and friends, don't use DJ Alexander Lettings. Thank me later.
1/5
GoogleThis is bed now. And they said they not going to do any thing about it. Please how do I take this up legally? They are the worse house agent
Dear Lucky, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
1/5
GooglePoor communication. Been chasing them for months and don't even have a voicemail to leave a message that way. No response from my last couple of emails over the last couple of months about an urgent issue. Don't recommend.
1/5
GoogleTrying to view a property they have available but it doesn’t seem like they want to sell it. The property has been on the market for months, if I was selling a property with this company I’d reconsider.
1/5
GoogleUnfortunately this company are not quick in replying to you and helping you as a landlord when you have issues with work that has been carried out in your property. I have been waiting over a month for an explanation on work carried out by a contractor and keep getting fobbed off and no answers. I also asked to not be charged for this work until I had an explanation as to why my property was left in this state and was still charged despite my request.
1/5
GoogleAbsolute incompetence from their staff all round. Spoken to several people from their management team and they had a takeover all while there’s been an ongoing issue for the last 6 months. The property above my flat that they are supposed to be managing caused damage to my bathroom with a leak and the issue still has not been sorted. Told that another company Lomond is dealing with the Bristol area and they have been just as useless. I am now resorting to reviews and higher management and would absolutely advise to avoid them. No care for people that have to suffer and avoiding emails and phone calls.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,120 reviews rated 4.1 out of 5, followed by Aberdeen with 1,982.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
