Trusted Agent profile

DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

3.9

★★★★★ Good

3,052 reviews across 5 offices and 2 platforms

DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,052 reviews on two platforms, rated 3.9 out of 5 overall.

Google logo

3.3 / 5

1,409

Reviews on Google

All 5 offices

Trustpilot logo

1,643

Reviews on Trustpilot

Business-wide

Our offices

DJ Alexander's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,404 reviews on Google only. Show every review

5/5

Google

5 Star Service. I recently viewed a property with Keiran one of the sales consultants at DJ Alexander and had a great experience. Keiran was extremely informative about the property and also offered helpful guidance on the rental side, which was especially valuable to us as investors. Although the property we initially viewed wasn’t the right fit, Keiran took the time to suggest alternative options and even booked us in for another viewing the following day. Really appreciated the knowledgeable and proactive approach, highly recommended!

K · 16 July 2025 · DJ Alexander Edinburgh (1 Wemyss Place)

Agent replied · 16 April 2026

Thank you for your lovely feedback about Keiran and recommendation, much appreciated. Hopefully we can help you find your next ideal investment property. Best wishes, Melinda, Director of Sales

1/5

Google

DJ Alexander is the worse property management company I have ever come across in my life. Their services are very poor and all they care for is their earnings they don’t care about you the individual.

Emmanuel · 11 July 2025 · DJ Alexander Aberdeen

Agent replied · 9 September 2025

Dear Emmanuel, Thank you for taking the time to leave a review. We are happy to look into any issues that you are experiencing, please email customerservice@djalexander.co.uk for further assistance. Kind regards, DJ Alexander Customer Service Team.

1/5

Google

This is the second time a viewing has failed and they never notified me.. Edit: in response to your reply stating that you don't have me on file. Here's the email you guys sent.. The fact that you don't have me on file further proves that your agency is definitely lacking in professionalism.. Or it just shows a typical attempt to shift the blame to the reviewer which is a common practice for a lot of places.. I would steer clear of you guys with such a horrible experience.. But thanks for replying a week later..

George · 16 June 2025 · DJ Alexander Edinburgh (1 Wemyss Place)

Agent replied · 16 April 2026

Hi George, sorry to hear about your experience. Was it a viewing for a property to rent or to buy as you have left a review on our Estate Agency (Sales) side and we dont seem to have any propsective purchaser under your name. either way, i would be very happy to assist. Looking forward to hearing from you. Many thanks

5/5

Google

I purchased my flat from DJ Alexander as a first time buyer, and the process couldn’t have been smoother. The agents knew everything about the property at the viewing, which I think helped me in my decision, as they appeared trustworthy, and kind. They also were vigilant in their communication with me following the viewing. There was only a few minutes between me enquiring to see the property, and me being booked in via phone call! Great experience, with a great company. Thanks DJ Alexander sales!

Nicosharkey · 16 June 2025 · DJ Alexander Edinburgh (1 Wemyss Place)

Agent replied · 16 April 2026

Thanks Nico for your kind words, it will mean a lot to my team. I'm glad we could assist you with getting your first property and once again wishing you all the best for your the next chapter in your new home. If we can assist you with any property related queries in the future, please don't hesitate to contact us. Our doors will always be open for you. Best wishes, Melinda

5/5

Google

Everything in selling the flat went as expected. Advice etc was excellent and would recommend the team Yasser, James and Kaiya

Gwen · 16 June 2025 · DJ Alexander Edinburgh (1 Wemyss Place)

Agent replied · 16 April 2026

Thank you Gwen for the lovely feedback and kind recommendation. We are glad we could assist you with the sale of your property. We are here if you ever need is in the future! Best wishes, Melinda

5/5

Google

Selling our flat through DJ Alexander's team (Yasser, Abby and Sara) was a very smooth experience. Their advice was spot-on throughout the whole process, and they achieved a price greater than we had hoped for. It was very easy to put ourselves in their hands and let them get on with their jobs. Happy Bunnies at our end!

Huw · 16 June 2025 · DJ Alexander Edinburgh (1 Wemyss Place)

Agent replied · 16 April 2026

Hi Huw, Thank you so much for such a lovely feedback, it is really appreciated! Our team is passionate about doing whats best for our clients and making the process as smooth, efficient and friendly as possible. We are so happy you chose us to work with. Kind regards, Melinda

5/5

Google

Could not be happier with the service from Sarah McIntyre and Sara Rankin , they were super efficient and helpful with the sale of our home in Edinburgh New Town. Sarah was friendly and kept in touch throughout all the viewings and advised us extremely well throughout the process, which we needed having been in our flat for 21 years and not having much idea about selling! They made the experience much smoother and less stressful than we imagined it might be. Very much appreciated and could not recommend highly enough.

Jane · 16 June 2025 · DJ Alexander Edinburgh (1 Wemyss Place)

Agent replied · 16 April 2026

Hi Jane, Thanks so much for your amazing feedback. So glad Sarah, Sara and our team could assist you with the smooth and efficient sale of your property. Best wishes for the next chapter! Kind regards, Melinda

5/5

Google

Excellent service from Elliot - prompt to respond to queries, friendly and professional at all times and proactive in reaching out if needed. Elliot was always on top of any issues, greatly easing the stress involved in selling a property.

Richard · 16 June 2025 · DJ Alexander Edinburgh (1 Wemyss Place)

Agent replied · 16 April 2026

Thank you Richard for your kind words about Elliot and the selling process with DJ alexander. I'm so glad we could assist you! Best wishes, Melinda

1/5

Google

I had two viewings that went awful. My first viewing the location was hard to reach and we weren't given enough instructions on how to reach so we ended up losing 10 minutes only going in circles around the location. My second viewing time was changed by the company without consideration for my own schedule and I had to go with their new viewing timing. As a result we were barely 5 minutes late for the viewing and when we arrived there was no one at the property. We didn't even receive notice of the agent or landlord leaving or even confirmation from the person doing our viewing. This is blatant disrespectful for your clients' own time and schedule. Furthermore, the agent doing our first viewing was so rude and unhelpful!

Mirine · 16 June 2025 · DJ Alexander Edinburgh (1 Wemyss Place)

Agent replied · 16 April 2026

Good morning, I note your 1* review without any explanation. Please let us know how we may assist? Looking forward to hearing from you. Melinda

5/5

Google

What a very pleasant experience dealing with Sarah McIntyre and Kaiya Rae when selling our property recently. Nothing was too much trouble and all questions and emails were answered promptly and to our satisfaction. I would definitely recommend the service provided by DJ Alexander, and their team, many thanks. Kenny & Penny

Kenneth · 16 June 2025 · DJ Alexander Edinburgh (1 Wemyss Place)

Agent replied · 16 April 2026

Many thanks Kenneth for you lovely feedback! We are glad we could assist you with selling your property and great to hear you found your experience very pleasant and would be happy to recommend us. Much appreciated! Best wishes, Melinda, Sales Director

5/5

Google

Great service from Sarah McIntyre, Kaiya Rae and Abby Grigg. Always answered any questions promptly and kept me up to date every step of the way - Would definitely recommend!

Alice · 16 June 2025 · DJ Alexander Edinburgh (1 Wemyss Place)

Agent replied · 16 April 2026

Thank you Alice for your kind words, and recommendation! Best wishes, Melinda

5/5

Google

Great service from DJA. Good advice at the start and good feedback during the process. Lots of local knowledge. Esp Stephen, Sara and Abby in the Edi office . Yes, I'd use them again. :-)

Gary · 16 June 2025 · DJ Alexander Edinburgh (1 Wemyss Place)

Agent replied · 16 April 2026

Thank you, Gary, for this excellent review. We will pass this onto Stephen, Sara, Abby and the Team.

1/5

Google

Would not recommend, if you have an option to go with someone else I'd strongly urge you to do so.Their communication is extremely poor, we've been in a flat managed by them for almost 3 months and the issues that were highlighted prior to move in and within the first fortnight have still not been resolved. I have had to call them to ask for an update and each time they have said it will be sorted but still waiting. I have dealt with a few letting agents over the years and the others have all dealt with any issues within a week.

Carol · 16 June 2025 · DJ Alexander Edinburgh (1 Wemyss Place)

Agent replied · 16 April 2026

Dear Carol, Thank you for taking the time to leave a review. We are happy to look into any issues that you are experiencing, please email customerservice@djalexander.co.uk for further assistance. Kind regards, DJ Alexander Customer Service Team.

5/5

Google

We couldn’t praise Yasser and his team highly enough. First class service from the very beginning of our property sale journey. We would highly recommend for anyone looking for a professional, efficient and therefore stress free experience. Caitriona & Ian MacDonald

Caitriona · 16 June 2025 · DJ Alexander Edinburgh (1 Wemyss Place)

Agent replied · 16 April 2026

Thank you, Catriona, for this excellent review. We will pass this onto Yasser and the Team.

5/5

Google

Highly recommend DJ Alexander to anyone selling their flat in Edinburgh. I found the entire process effortless due to the fantastic team that managed me through the process. Main interactions were with Stephen (senior branch manager) who was highly professional, kept me updated with progress as required and ensured the team got the flat in the best condition possible to put to market. Special mention to Sara who turned round the marketing material in record time and Abby who managed an amazing amount of viewings in a very short window.

Kirsty · 13 June 2025 · DJ Alexander Edinburgh (1 Wemyss Place)

Agent replied · 16 April 2026

Thank you, Kirsty, for this excellent review. We will pass this onto Stephen, Sara, Abby and the Team.

5/5

Google

I received excellent, friendly, professional service from Claire last week. Claire flexed her diary for me to enable to view a property in Glasgow G12. She couldn’t do enough to help. I would most definitely recommend booking a viewing with Claire, she knows her business inside out and is clearly amazing at her job! Thank you for everything Claire!

Mireille · 12 June 2025 · DJ Alexander Edinburgh (John Cotton Centre)

5/5

Google

Conor was absolutely brilliant in helping us through our house purchase. Always there on the phone when we needed him through a stressful period. An expert and I can't recommend him and DJ Alexander highly enough. Thanks so much. Nathan & Lisa.

Nathan · 12 June 2025 · DJ Alexander Glasgow

5/5

Google

Had some ups and downs with dja but thanks to Alison Mcinnes all of our concerns and problems were dealt with and we were reassured every step of the way despite our landlord not replying

Julia · 23 May 2025 · DJ Alexander Edinburgh (John Cotton Centre)

1/5

Google

They don't appear to want to rent any of the properties they're advertising. We've looked at 8 different properties. The only way to book a viewing is online. Each time you have to filled in 3 pages of information to find out that there is almost no availability to book a viewing. Usually a single 15min window some time in the next 3 weeks. For quite a few of them is no availability, even though the property is apparently available now. If you ring them up they are utterly unhelpful and rudely tell you to use the website. I don't know why anyone would chose to place their property with an agent which makes it incredibly hard to view any of the properties they are advertising.

Simon · 20 May 2025 · DJ Alexander Aberdeen

Agent replied · 14 June 2025

Dear Simon, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service

1/5

Google

What a total disappointment and very unprofessional to not show up on time for viewing!

Wandering · 19 May 2025 · DJ Alexander Edinburgh (1 Wemyss Place)

Agent replied · 16 April 2026

Good afternoon, thank you for letting us know and sorry to hear about your disappointing experience. Could you please advise which property you were looking to view and most importantly was it for a property to buy or to rent? We would be very happy to assist. Many thanks

1/5

Google

Rating only, no written review.

Jas · 17 May 2025 · DJ Alexander Edinburgh (1 Wemyss Place)

Agent replied · 16 April 2026

Hi Jas, sorry to see your 1 star rating, could you please expand on your experience and advise whether it was with our sales or rental side of our business? Many thanks

1/5

Google

No effort from their point of view to address any issue with the rented property. Terrible communication. Never again.

B · 13 May 2025 · DJ Alexander Glasgow

Agent replied · 28 May 2025

Dear Reviewer, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service

5/5

Google

Aleksandra was an incredible help. Very efficient and happy to respond to any questions or concerns I had. I would highly recommend DJ Alexander to anyone looking for a new property.

Callum · 28 April 2025 · DJ Alexander Glasgow

1/5

Google

Left my wallet and keys in flat. Said I had to pay 20 quid to cover flat spares if lost.... didn't have wallet, then wouldnt give me the spares for "security" I suppose of 20 pounds... bit annoying they wouldnt let me in for 20 quid 😂. Waited till flat mate went home which was. Good amount of time. Nobody helpful in that office. "Security reasons" was the reason given, but apparently mo security issues if I had 20 quid... idk seems silly.

Cameron · 25 April 2025 · DJ Alexander Glasgow

Agent replied · 28 May 2025

Dear Cameron, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

DJ Alexander is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about DJ Alexander

Which DJ Alexander office has the most reviews?

Edinburgh (John Cotton Centre) has the most, with 2,120 reviews rated 4.1 out of 5, followed by Aberdeen with 1,982.

Where are the DJ Alexander offices?

The five DJ Alexander offices, by town:

Has DJ Alexander won any awards?

Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent