★★★★★ 1/5
GoogleInfamously the worst renting agency in Edinburgh, especially when it comes to maintenance. I was in a flat for 3 years and
when I first moved in it was quickly established that the radiators didn’t work due to faulty valves. It took them 6 months (which included the whole of winter) and god knows how many reminder emails on my part for them to fix the valves. They also took more than a year (I could not make this up if I tried to) to replace one broken chair, although the second time one of my chairs broke it only took them three months so I guess they have a good learning curve.
Alix · 26 August 2025 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 25 September 2025
Dear Alix,
Thank you for taking the time to leave a review. We appreciate your feedback. If you would like us to assist with any issues you are experiencing then please contact customerservice@djalexander.co.uk for further assistance.
Kind regards,
DJ Alexander Customer Service Team
★★★★★ 1/5
GoogleKeep seeing their cars parked illegally or wrongfully in parent/child spaces at the supermarket. It's an absolute pain in the ass
Pavel · 26 August 2025 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 25 September 2025
Dear Pavel,
Thank you for taking the time to leave a review. We appreciate your feedback. Please contact customerservice@djalexander.co.uk for further assistance.
Kind regards,
DJ Alexander Customer Service Team.
★★★★★ 1/5
GoogleI wasn't happy with the service and wouldn't recommend them to anyone thanks
Kamil · 17 August 2025 · DJ Alexander Aberdeenshire
Agent replied · 14 January 2026
Dear Kamil, Thank you for taking the time to leave a review, We appreciate your feedback. We are happy to look into any issues you are experiencing. Please email customerservice@djalexander.co.uk for further assistance. Kind regards, DJ Alexander Customer Service Team.
★★★★★ 1/5
GoogleI dont know who are these people putting up these reviews (must be thier own), never ever once got a viewing booked for any single property listing at their site. Its a completely fake estate agency.
Siddharth · 16 August 2025 · DJ Alexander Edinburgh (1 Wemyss Place)
Agent replied · 16 April 2026
I'm sorry to hear about your experience, assuming it was for a rental property, rather then sales (where you left your review), as we dont have any record of you on our system. If it is for sales, please contact me directly on melinda.illes@djalexander.co.uk and if its for lettings, if you send me an email with your requirements, i will ensure someone from our lettings team will get in touch with you and try to assist you. The rental market is extremely busy and summer is historically our busiest period, so viewings for properties can get filled up very quickly. Sometimes we receive hundreds of enquiries for the same property, so appreciate the frustration. But i can reassure you neither our agency or our reviews are fake, in both sales and lettings, we work extremely hard and do our upmost to assist as many clients as we can.
★★★★★ 1/5
GoogleRating only, no written review.
Catherine · 16 August 2025 · DJ Alexander Edinburgh (1 Wemyss Place)
Agent replied · 16 April 2026
Dear Catherine, Thank you for taking the time to leave a review, We appreciate your feedback. We are happy to look into any issues you are experiencing. Please email customerservice@djalexander.co.uk for further assistance.
Kind regards, DJ Alexander Customer Service Team.
★★★★★ 5/5
GoogleI recently sold a flat in Edinburgh through D J Alexander who I found to be efficient and courteous throughout. I dealt primarily with Sarah McIntyre and Abby Grigg who were both highly professional, ably supported by Sara Rankin. I have no hesitation in recommending them.
Eddie · 16 August 2025 · DJ Alexander Edinburgh (1 Wemyss Place)
Agent replied · 16 April 2026
Thank you Eddie for your kind words and recommendation, much appreciated! Best wishes, Melinda, Sales Director Scotland
★★★★★ 4/5
GoogleRating only, no written review.
Mohamed · 16 August 2025 · DJ Alexander Edinburgh (1 Wemyss Place)
Agent replied · 16 April 2026
Thank you, Mohamed, for this great rating!
★★★★★ 5/5
GoogleI recently had 2 viewings with Keiran from the sales team and was really impressed with the service. He was punctual, friendly, and very knowledgeable about the property. Kieran took the time to answer all of my questions and offered helpful advice without being pushy. As a first time buyer I was slightly nervous but his calm personality made the whole experience feel professional and relaxed, and I appreciated his honest and informative approach.
R · 16 August 2025 · DJ Alexander Edinburgh (1 Wemyss Place)
Agent replied · 16 April 2026
Thank you, for this excellent review. We will pass this onto Keiran and the Team.
★★★★★ 1/5
GoogleThis is the dumb website i ever seen in entire journey of finding home especially caroline,carry some of the other staff who is working their and the customer service is really worse, the person who is looking for home please dont get into …
Vijay · 16 August 2025 · DJ Alexander Glasgow
★★★★★ 1/5
GoogleThe worst Letting Agents in Scotland and that’s saying something..
Colin · 13 August 2025 · DJ Alexander Glasgow
Agent replied · 10 September 2025
Dear Colin,
Thank you for taking the time to leave a review. Please email customerservice@djalexander.co.uk so we can assist you with any issues you are experiencing.
Kind regards, DJ Alexander Customer Service Team
★★★★★ 4/5
GoogleI have been using DJ Alexander as a rental agency for a few years. We moved into a lovely flat 18 months ago, and the team were graceful to support us through application and allow us a swift viewing. On entry, we had a few issues in the flat, nothing to do with the agency, but more to do with the landlord being unresponsive. Despite the house issues being a frustration (heating, boiler, loo etc) DJ were always engaged and proactive, ensuring we knew our options and a team of helpers were on hand. This was appreciated as our landlord was lacklustre and at times unresponsive. But DJ really pushed to support their tenants and make sure we were fairly treated in a timely manner whenever possible, which was appreciated. A tough job to mediate at times, feel they did this professionally.
David · 12 August 2025 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 5/5
GoogleMy flatmates and I had been searching for a flat for months and we began to lose hope. However, we finally found our dream flat with the help of Caroline Connelly, who was absolutely amazing. She was extremely helpful and answered every single question we had. She was easy to talk to and went above and beyond to help us with anything we needed. I couldn’t recommend an estate agent more!! Thank you so much again.
Sedona · 11 August 2025 · DJ Alexander Glasgow
Agent replied · 10 September 2025
Thank you, Sedona, for this excellent review. We will pass this onto Caroline and the Team.
★★★★★ 1/5
GoogleAvoid - I really didn't have the best experience. While the agents were nice, the viewings and application process were not very professional. Very few clear answers to my questions during the viewings or via e-mail, and whenever I would point to something that seems problematic in a flat (no electricity, mold, fresh damp stains, damaged paint) it was brushed over. I also never received the application form from the real estate agents who arranged the visits (they also don't seem to communicate among themselves) and had to resort to contacting their office. Once I filled out the application and provided all the paperwork, I never heard back. It is really disappointing to be treated so poorly as a tenant, it's a lack of basic respect. I am glad I found an apartment with a much more professional and efficient letting agency.
Stephanie · 11 August 2025 · DJ Alexander Glasgow
Agent replied · 10 September 2025
Dear Stephanie,
Thank you for taking the time to leave a review, we appreciate your feedback. if you would like us to look into any of the issues you are experiencing then please email customerservice@djalexander.co.uk for further assistance.
Kind regards, DJ Alexander Customer Service Team.
★★★★★ 5/5
GoogleHuge thanks to Chloe Callaghan in DJA's west end office. She was brilliant from start to finish to deal with. Her overall approach, style, responsiveness and communication skills were all first class. A real asset to the team. Thank you!
Fraser · 11 August 2025 · DJ Alexander Glasgow
Agent replied · 10 September 2025
Thank you, Fraser, for this excellent review. We will pass this onto Chloe and the Team.
★★★★★ 1/5
GoogleRating only, no written review.
Yalda · 11 August 2025 · DJ Alexander Glasgow
Agent replied · 10 September 2025
Dear Yalda,
Thank you for taking the time to leave a rating. We are happy to look into any issues you are experiencing. Please email customerservice@djalexander.co.uk for further assistance.
Kind regards,
DJ Alexander Customer Service Team
★★★★★ 1/5
GoogleNobody showed up to the viewing, wasted a journey and time off from work. If you're a renter, please read reviews about this place on Reddit.
Paro · 9 August 2025 · DJ Alexander Edinburgh (1 Wemyss Place)
Agent replied · 16 April 2026
Im sorry to hear about your wasted journey, but unfortunately you left the review on the sales side. If you get in touch with me directly, ill ensure someone from lettings contact you, and assist with either re-scheduling or if this property is now let, then perhaps heling you book a viewing for another property. My email is Melinda.illes@djalexander.co.uk
Many thanks,
Melinda
★★★★★ 4/5
GoogleRating only, no written review.
Lucas · 28 July 2025 · DJ Alexander Aberdeen
Agent replied · 11 August 2025
Thank you, Lucas, for this great rating. We appreciate your feedback.
★★★★★ 5/5
GoogleI had an excellent, seamless experience selling my flat in Edinburgh with DJ Alexander.
It was very quick and easy as I was guided by highly -professional team from start to finish .
Lovely ladies Abby Grigg and Sarah McIntyre did the job confidently, professionally and with great respect and willingness to help. They were always there for me if I had questions, and , on the other hand , did all the necessary work of finding the buyer, negotiating price and making sure the flat is in it’s perfect condition quickly and easily and
Could not recommend DJ Alexander (especially Abby and Sarah , who were responsible for my case ) more.
Asya · 22 July 2025 · DJ Alexander Edinburgh (1 Wemyss Place)
Agent replied · 16 April 2026
Thank you Asya, your feedback means the world to us and so glad you have entrusted us with the sale of your property. Here if we can ever assist you again with selling or buying a property. Many thanks, Melinda, Sales Director Scotland
★★★★★ 5/5
GoogleI want to express my appreciation for the positive attitude and proactive approach demonstrated by Anna Scot, Property Manager in Aberdeen. As a tenant, I’ve found all my requests have been handled promptly and efficiently. Professionals like Anna are a true asset and deserve to be recognized and valued by their employer.
Віталій · 21 July 2025 · DJ Alexander Aberdeen
★★★★★ 5/5
GoogleRecently bought my first flat with DJ Alexander. Thank you to James Coyle who was very professional, great help and made the process very smooth! Really recommend and thank you again!
Eloise · 16 July 2025 · DJ Alexander Edinburgh (1 Wemyss Place)
Agent replied · 16 April 2026
Thanks Eloise for the lovely feedback about James. Enjoy your first home and best wishes, Melinda, Director of Sales.
★★★★★ 5/5
GoogleExcellent service and advice selling my flat. A well organised team and I would gladly recommend DJ Alexander to others. Many thanks to Yasser and James.
Scott · 16 July 2025 · DJ Alexander Edinburgh (1 Wemyss Place)
Agent replied · 16 April 2026
Thanks so much for the amazing feedback re Yasser, James and the team. We are so happy we could assist you with a really successful sale! Here if you ever need us in the future. Best wishes, Melinda, Director of Sales
★★★★★ 5/5
GoogleHolly Southwick helped me in my flat viewings and was a great help answering any questions that I had. Thank you!!
Sophie · 16 July 2025 · DJ Alexander Edinburgh (1 Wemyss Place)
Agent replied · 16 April 2026
Thank you Sophie, for this excellent review. We will pass this onto Holly and the Team.
★★★★★ 5/5
GoogleVery happy with our experience with Dj Alexander. Christopher Nicol was extremely helpful, knowledgeable and was happy to answer any questions regarding the property. Highly recommended.
Robbie · 16 July 2025 · DJ Alexander Edinburgh (1 Wemyss Place)
Agent replied · 16 April 2026
Thanks so much for the lovely feedback Robbie, much appreciated!
★★★★★ 5/5
GoogleThe service from Yasser and his team was outstanding from the start of selling my property to the end very helpful and understanding. Thank you so much .
Paul · 16 July 2025 · DJ Alexander Edinburgh (1 Wemyss Place)
Agent replied · 16 April 2026
Thank you Paul for taking time to write such a fantastic feedback about Yasser and our team. Thank you for entrusting us with the sale of your property and we always here if you ever need us in the future too. Best wishes, Melinda
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