★★★★★ 5/5
GoogleHad a fantastic experience of both selling my property and purchasing my next home, liberty was fantastic from start to finish, she found us our forever home, she kept us updated at all times of the progress and went above and beyond to …
Tanya · 4 October 2025 · DDM Residential Brigg
Agent replied · 17 May 2026
Thank you for such a wonderful review. We’re thrilled to hear Liberty was able to support you so well throughout both your sale and purchase. Finding your forever home is such a special milestone, and we’re delighted she could make the … More
★★★★★ 5/5
GoogleRecently purchased a house via DDM.
Darryl and Liberty were at hand every stage of the purchase to help us with …
Liam · 4 October 2025 · DDM Residential Brigg
Agent replied · 17 May 2026
Thank you, Liam & Beth, for your kind words. We’re so pleased to hear Darryl and Liberty were able to support you throughout your purchase and keep everything moving smoothly. Your feedback means a lot to the team, and we wish you every happiness in your new home!
★★★★★ 5/5
GoogleWe recently bought our bungalow and dealt with Darryl at DDM. He was always professional and helpful at every turn. It was a pleasure dealing with him and he always checked in with us and kept us up to date. He is a credit to DDM so thanks …
Jilly · 4 October 2025 · DDM Residential Brigg
Agent replied · 17 May 2026
Thank you so much for your lovely feedback. We’re delighted to hear that Darryl made your purchase such a positive experience and kept you fully updated throughout, he’ll be thrilled with your kind words! It’s also wonderful to know the … More
★★★★★ 5/5
GoogleThanks to the team at the Brigg branch, we’ve recently sold 2 properties through DDM. We experienced a professional service from start to finish and were happy with the outcome with both properties. My partner had used another agent the …
Heather · 4 October 2025 · DDM Residential Brigg
Agent replied · 17 May 2026
Thank you so much, Heather & Sam, for your wonderful feedback. We’re delighted to hear you’ve had such a positive experience with our Brigg branch, and it’s fantastic to know the team could make the process smooth for both sales. It’s … More
★★★★★ 5/5
GoogleAfter trying alternative Estate agents that left me feeling uncomfortable and just like another number, I fell upon DDM who were a breath of fresh air from the initial valuation meeting with Gillian who listened and gave advice without …
L · 4 October 2025 · DDM Residential Brigg
Agent replied · 17 May 2026
Thank you so much for sharing such lovely feedback. We’re delighted to hear that Gillian, Liberty, and especially Darryl were able to make the whole experience a positive one for you. The team always aims to offer support, advice, and … More
★★★★★ 5/5
GoogleI bought my new property through DDM
Daryll and the team made the whole process a lot easier by communicating with me …
Angie · 4 October 2025 · DDM Residential Brigg
Agent replied · 4 June 2025
Thank you for the lovely review Angie, we really do appreciate it. Thank you for the business and trusting us to sell your home.
★★★★★ 5/5
GoogleWe purchased and sold our property through DDM and on both parts we couldn’t be happier. Both Gill and Liberty were a pleasure to work with and helpful on every count. As our main contact, I’d like to say a special thank you to Liberty who …
Laura · 4 October 2025 · DDM Residential Brigg
Agent replied · 4 June 2025
Thank you for the lovely words about the service and team members Laura, it is really appreciated. Thank you also for the business.
★★★★★ 5/5
GoogleWe have recently completed the sale of our Mums property and would like to say how well we have been looked after by the team at DDM Brigg. Gill came to value and was very reassuring with her advice and knowledge, Liberty has gone above and …
Penny · 4 October 2025 · DDM Residential Brigg
Agent replied · 23 March 2025
It was our pleasure Penny. Thank you for the lovely review and business.
★★★★★ 5/5
GoogleI had such a good experience when I bought my property through DDM, that when I unexpectedly needed to relocate, they were the first agents I thought of to help me sell it. I can't thank them enough - they took great care of me all the way through; from the first appointment with Marie, when her clear, enthusiastic, and thorough explanation of the process was so reassuring; to Shauna's help throughout viewings until completion day, when she was always there to answer any questions I had. Not forgetting the rest of the team who all do a brilliant job! I wouldn't hesitate to recommend them, they all made what could have been a very stressful experience totally smooth sailing.
J · 3 October 2025 · DDM Residential Scunthorpe
Agent replied · 11 May 2026
Thank you so much for your fantastic review!
We’re thrilled to hear that your experience with DDM was so positive that you chose to come back to us for your relocation. Marie and Shauna will be delighted to hear your kind words, and we’ll make sure the entire team knows how much you appreciate their hard work.
It’s wonderful to know we could help make a potentially stressful time feel smooth and reassuring for you. Thank you for your recommendation, it truly means a lot to us.
Wishing you all the best in your new chapter!
The DDM Team
★★★★★ 1/5
GoogleFortunately for DDM the character limit resulted in this shortened version…
I used DDM as agent for a 1-bedroom flat, £460 PCM. For a forgotten reason, I came to pay more attention to the management of this property.
Office communication issues aside, I had reservations about contractor standards, suspecting rates were a little high. E.g., when some electrical work needed doing I requested a quote from DDM. I then got another quote and saved myself around £200. I subsequently gave DDM instructions that I would use my own contractors and not theirs. I came to wonder why I was using DDM as they had previously stated that they would not deal with the management company of the building either.
One weekend, a water leak led to DDM calling out one of their contractors out-of-hours. I reminded them that I had instructed only my own contractors to be used but their response was that it was their ‘out of hours’ procedure that had kicked in. The bill was once again one I thought high. I gave them notice.
They charged a £200 cancellation fee. This hurt as I considered I was receiving a deficient service and usually in such circumstances you actually get a refund. Lynne Pearson (LP) then provided various details among which were details of the account-who pays what and when. Over the previous 12 months, housing benefit (HB) were paying a chunk of the rent on a 4-weekly basis in arrears and the tenant was paying the remainder on a PCM basis in advance. This had confused either the personnel or the accounting system or both such that the last 12 months of the accounts showed numerous incomprehensible part-payments and adjustments on the account and in July her monthly payment was increased even though there was no change to either the rent required nor HB’s contribution. It was amateur. The tenant was also expected to pay extra every month to account for the fact that the HB was paid in arrears - at one point DDM had in their coffers around £1000 of this poor pensioners money including the deposit. All for her share of the rent being £126 pcm! Good accounting?
The statements were vague so I requested explanations for the confusing flurry of small part-payments. I did not get the courtesy of a reply. For the record, I don't think the DDM staff knew why their account system concocted these payments either. (When I detached myself from DDM, the rent switched to a four weekly figure and the tenant happily agreed to pay on a 4-weekly basis and the whole thing has gone swimmingly without any hiccups at all). That’s what one can do when one uses one’s brain and doesn’t just blindly point to a super-duper accounts system.
The inadequate response to my queries and complaints compelled me to complain to The Property Ombudsman (TPO). On the various counts they found partially in my favour re communication issues and partially against me on another but on the remainder gthey told me they did not look into accounting issues, not being a regulator. LP has letters after her name so I'm presuming that she knew how the TPO works and therefore also knew this limitation. I would have thought it her professional duty to inform me that the TPO would not look into these complaints.
I asked LP as to who looks into the accounting issues then? Nothing. Eventually the MD Mr David Gardner (DG) got involved and I asked him the same question. I got a reply of technical information about their accounting system and auditing procedures etc. I thanked him for his email but pointed out that he hadn't actually answered my question and since then the airwaves have been completely silent. I cannot get a reply from anybody in DDM as to who oversees their accounts in the form of an ombudsman/regulator. It is possible DDM are aware of their accounting short-comings and would rather their accounts not be opened to ombudsman scrutiny. They are happy to advertise they are a member of the TPO but don’t mention that the TPO has serious limitations as to what it won’t look into if you have issues with their accounting practices.
David · 3 October 2025 · DDM Residential Scunthorpe
Agent replied · 13 April 2026
Dear Mr. Jobson,
Thank you for taking the time to share your experience in detail. While we regret that your experience did not meet your expectations, we would like to provide some clarification.
With regard to the out-of-hours contractor call-out, we understand your concern about the cost. However, as managing agents, we have a duty of care to act swiftly to protect both your property and neighbouring homes from potential damage. Our out-of-hours procedures are in place for this reason, particularly in emergencies such as water leaks.
In terms of accounting, we provided you with a full breakdown relating to your property, accurate down to the penny, and we were transparent in offering this information for your review. As previously explained, our accounts are independently reviewed by a qualified third-party accountant as well as by Propertymark, the industry leading professional body.
We recognise that the combination of Housing Benefit schedules and monthly payments can sometimes create confusion, but we have consistently aimed to explain this clearly and accurately.
As you mentioned, The Property Ombudsman considered the matters brought forward and issued their findings. Following this, and after our formal responses, we now consider the matter concluded.
Kind regards,
David Gardner
Managing Director
DDM Residential
★★★★★ 5/5
GoogleWe recently purchased our new home through DDM Scunthorpe and were extremely pleased with the service we received. While every member of the team we spoke to was helpful, we would particularly like to thank Shauna for her outstanding support throughout the entire process.
From our very first viewing right through to completion, Shauna was consistently professional, approachable, and efficient. Her clear communication and prompt updates helped to keep us informed and reassured at every stage.
We were in the unique position of buying and selling through two different DDM branches, and Shauna’s excellent coordination with the other branch played a key role in making the transaction as smooth as possible. Her efforts made what could have been a complex process feel straightforward and well managed.
We are incredibly grateful for the support we received from DDM and delighted with our new home. We would not hesitate to recommend DDM Scunthorpe to others and truly appreciate everything Shauna and the team did to help us move.
Cassey · 3 October 2025 · DDM Residential Scunthorpe
Agent replied · 13 April 2026
Thank you for the glowing review Cassey and for the shout out for Shauna. We think she is fab too! We appreciate you and the business and it was our pleasure to help you.
★★★★★ 3/5
GoogleMarie was really enthusiastic - maybe a bit too enthusiastic about the price she could get for my house. Unfortunately I was not impressed with the rest of the service. I was told that it was preferable for DDM to show prospective buyers round, but I ended up doing the majority of the viewings. I did not get find back unless I asked about the couple of viewings they did manage to do. The lovely couple who did finally buy my house had sold their house through DDM, but DDM did not promote my house to them and only heard about it at the last minute. Really would not recommend DDM.
Ruth · 3 October 2025 · DDM Residential Scunthorpe
Agent replied · 30 May 2025
Hi Ruth,
Thank you for your review and for choosing DDM Residential to sell your property.
We always aim to price homes accurately and in line with our clients' individual circumstances. Having successfully sold many properties in your area, we were confident and enthusiastic about your home from the outset. Shortly after launching your property, another home on the same street came to market at a slightly more competitive price, which prompted the need to adjust yours to maintain buyer interest. Once this change was made, we were pleased that our sales team was able to negotiate the full asking price for you.
We do appreciate your comments regarding viewing feedback. While we make every effort to obtain and pass on feedback from all viewers, there are occasions when some do not provide any, despite our follow-up attempts.
We value your feedback and will take your comments on board as we continue to improve our service. Thank you once again for allowing us to assist you with your move.
★★★★★ 5/5
GoogleA huge thank you to Marie, Shauna and Keeley at the Scunthorpe branch they have made the process of selling my house a great experience and no way near as stressful I thought it would be!
Highly recommend to anyone that wants professional consistent and overall great friendly team to sell their home DDM Scunthorpe are you team you need!
Thank you again guys!
David · 3 October 2025 · DDM Residential Scunthorpe
Agent replied · 30 May 2025
Thank you for the glowing review and kind words about the team David. We really appreciate it. Thank you also for the business
★★★★★ 5/5
GoogleMarie has gone above and beyond helping us to sell our property. Always professional and reassuring
Our thanks go to Shauna who has had the utmost patience, answering numerous questions with great knowledge. We have felt really confident putting our trust in DDM and would recommend to anyone.
Sylvia · 3 October 2025 · DDM Residential Scunthorpe
Agent replied · 13 April 2026
Thank you for the great review and business Sylvia, we really appreciate it.
★★★★★ 2/5
GoogleBit of a disappointment!
Advert read vacant, only to find on the viewing it had long term tenants, there's also a 3rd party AML check which was £25 suddenly gone up to £30 overnight!
The property had been on the market for 11 months , as soon I'd made an offer they had higher offers, very strange indeed.
DDM please be honest with your buyers .
City · 3 October 2025 · DDM Residential Scunthorpe
Agent replied · 22 January 2025
Hi City Lets, thank you for taking the time to write this review. We always appreciate constructive feedback. Would you be open to a quick call? for some reason we can't find what property this pertains to with our Scunthorpe Branch as we only currently have 1 property being sold with tenants in situ and it is clearly marked on its advertising. Our AML checks are also not £30? they are £25 and have been for a long while as we charge this out at cost to the client. You would only be asked for payment on this if your offer has been accepted. Without sounding condescending are you sure this is DDM Scunthorpe? happy to chat this through on the phone
Kind regards
David
★★★★★ 1/5
GoogleThe worst customer service I have received in a long time. Not one email was responded to. When I called staff were uninterested. I was told I had no paperwork to fill in, Im not sure how you apply for a house without any paperwork? I doubt our 'application' was even put forward. We then had to chase them for a week because they couldnt be bothered to tell us anything.
Sara · 3 October 2025 · DDM Residential Scunthorpe
Agent replied · 8 May 2026
I'm sorry to hear about your experience. We take feedback like this very seriously and would like to address your concerns directly. Please could you provide us with your contact details or get in touch with our office at your earliest convenience so we can investigate this matter thoroughly and work towards a resolution? Your satisfaction is important to us, and we want to ensure we make things right.
Thank you for bringing this to our attention.
The DDM Team
★★★★★ 5/5
GoogleDDM Residential sold my house before it hit the market, before the photos were even taken!! Sadly the chain collapsed which was rather stressful, but Marie was prepared with marketing and photos ready to go, once online available for sale we had approx 24 viewings in two weeks, and we're back sold subject to contract. I can't thank them enough for drumming up that interest for us. Marie is a delight to deal with and the team supporting her too. Thanks Team DDM!! We've sold two properties with you and would 100% recommend.
Emma · 3 October 2025 · DDM Residential Scunthorpe
Agent replied · 22 January 2025
Thank you for the lovely review Emma, we really appreciate it and appreciate the business. Good luck in that new home
★★★★★ 5/5
GoogleFrom start to finish the whole team at DDM made the process of us buying our first home easy & stress and hassle free. Their communication & knowledge was absolutely fantastic!! As first time buyers we didn’t really have a clue what to do and they helped us sort anything and everything out! We Couldn’t recommend enough. Thank you to DDM for making buying our first home so enjoyable:).
Emily · 3 October 2025 · DDM Residential Scunthorpe
Agent replied · 8 May 2026
Thank you so much for your fantastic review!
We’re delighted to hear that our team made your first home-buying experience easy, stress-free, and enjoyable. Guiding first-time buyers through every step is something we truly love doing, so it’s great to know our communication and knowledge made a real difference.
Thank you for your kind recommendation, we wish you all the best in your new home!
The DDM Team
★★★★★ 5/5
GoogleDDM is our first choice when selling property as we find them to be very professional, knowledgeable and always available to answer our questions. We recently sold a traditional 3 bed semi and they secured the sale with a suitable purchase at a price we were happy with. Thank you to everyone at the Scunthorpe office for your outstanding service.
Sonia · 3 October 2025 · DDM Residential Scunthorpe
Agent replied · 13 April 2026
Thank you for the kind words and business Sonia. We really appreciate it.
★★★★★ 5/5
GoogleWe had such a positive experience with In House when finding our new home. From start to finish, the service was professional, friendly, and efficient. Isabel, our estate agent, was absolutely fantastic, she always responded quickly to our …
Josh · 30 September 2025 · DDM Residential Brigg
Agent replied · 25 May 2026
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience with In House and that Isabel made your move smooth and stress-free. We’ll be sure to share your feedback with her, she’ll be thrilled.
★★★★★ 5/5
GoogleIn House Wallingford are without doubt one of the busiest and best estate agents in town. Steve Puddifoot and his team are absolute superstars, always professional, proactive and on the ball. Nothing is ever too much trouble, and their …
Darren · 30 September 2025 · DDM Residential Brigg
Agent replied · 25 May 2026
Thank you so much for your fantastic review. We’re delighted to hear about your positive experience, it’s great to know the whole team’s hard work and communication make everything feel seamless. Steve and everyone here at In House take … More
★★★★★ 5/5
GoogleGuy and Kellie were brilliant during my purchase in Wallingford. The seller’s solicitors were awful and needed constant chasing, but they kept on top of everything. I could always call them and they were a huge help, highly recommend!
George · 25 September 2025 · DDM Residential Brigg
Agent replied · 25 May 2026
Thank you so much for your kind words! We know how stressful it can be when the legal side drags on, so we’re really pleased we could help keep everything moving for you. It was a pleasure to support you with your purchase in Wallingford, and we hope you’re settling in well to your new home.
★★★★★ 5/5
GoogleCharlie and Guy have been amazing at In House and have totally made the experience so easy and as stress free as possible! Couldn’t rate this company more!
Hope · 25 September 2025 · DDM Residential Brigg
Agent replied · 25 May 2026
Thank you so much for your kind words! We’re delighted to hear that Charlie and Guy made the process smooth and stress-free for you. Your recommendation means a lot to us, and we’re so pleased you had such a positive experience with In House.
★★★★★ 4/5
GoogleGood experience so far, our agent was willing to do a virtual viewing for us and has been prompt on sorting out issues.
Wheres · 25 September 2025 · DDM Residential Brigg
Agent replied · 25 May 2026
Thank you for your kind feedback. We’re so pleased to hear you had a good experience with the virtual viewing and that any issues have been resolved promptly. If you need anything else, we’re always happy to help.
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