DDM Residential Scunthorpe reviews

★★★★★ 5/5

Google

We honestly couldn’t have asked for a better experience, we are currently buying our first home together. As a young couple, it’s a really exciting time for us, but also a bit daunting at times, so having such a friendly and helpful estate agent makes a massive difference. Shauna is friendly, professional, approachable and always happy to help, no matter how many questions we have! Communication is brilliant throughout and we’ve always felt kept in the loop, which has taken a lot of the stress out of what can be quite a stressful process. I would recommend anyone who is buying a property to use DDM, based off our experience and encounters with Shauna. ⭐️⭐️⭐️⭐️⭐️

Lewis · 21 August 2026

★★★★★ 5/5

Google

We had a really positive experience with the agency. Everyone was always friendly, especially thank you to Shauna who was helpful and easy to get hold of whenever we had any questions. They were incredibly patient with us and always happy to arrange viewings whenever we wanted to see the property again, which we really appreciated. Nothing ever felt like too much trouble. Thank you for making the whole experience so pleasant and straightforward. Highly recommended!

Joanna · 21 August 2026

★★★★★ 5/5

Google

My partner rents from DDM but as she is autistic and adhd I help out a lot with admin for her, whilst everyone in the office is lovely and helpful, i cannot stress enough how absolutely wonderful Gemma is with her. Gemma consistently has always been patient and kind to my partner and always takes extra time to make sure everything is explained properly to her and that my partner feels comfortable and safe. Knowing that she has support from ddm and Gemma, for the times I can't help, makes such a huge difference to both of us, and she has shown up for us consistently for over 2 years now and we are incredibly grateful. (Both of us agree she definitely deserves a raise!)

Georgia · 18 June 2026

★★★★★ 5/5

Google

Thank you to Shauna for all her hard work and great communication in the negotiations for our new house. There were a few obstacles to get over but Shauna was excellent and gave great advice throughout to get it over the line. Really impressed with the service received I would definitely use and recommend ddm and Shauna to people I know who are selling there home .

Zak · 21 August 2026

★★★★★ 5/5

Google

I had an excellent experience with DDM Residential and would highly recommend their services. From the very beginning, the communication was clear, professional, and reliable, which made the whole process smooth and stress-free. A special thank you to Keleigh, who provided outstanding customer service throughout. She was friendly, knowledgeable, and extremely well organised. Keleigh kept me fully informed at every stage, responded quickly to all messages, and made sure everything was handled efficiently. Her professionalism and attention to detail really stood out. Overall, DDM Residential delivered a high standard of service and genuine support. If you’re looking for a reliable and professional residential service, DDM Residential, especially Keleigh, comes highly recommended

ALIN · 18 January 2026

★★★★★ 5/5

Google

I asked advice from a friend who still lived in the area regarding which estate agent to use for the sale of a property that had been in our family for sixty years. I had heard anecdotes of friends and acquaintances having had a good experience with DDM, so I opted for them. I'd have to say that the experience was excellent from start to finish. Craig was knowledgeable and on point regarding the market, what price to pitch the property at, and general advice regarding selling. The presentation of the property was excellent with drone shots, photos of each room that did justice to the place; and lastly, but not leastly, there were several appointments for viewings and reviewing. We obtained the sale at the price we wanted within a short period of time. The sale of this property was a huge emotional wrench,given its history, so placing in in the right hands was very important. I couldn't be happier with the service we received.

Leon · 18 December 2025

★★★★★ 5/5

Google

I can’t thank Shauna and the team at DDM Residential enough for making the whole selling process so painless; honestly, I expected a lot more stress and a lot more paperwork to be lost in the post! From day one, Shauna was not only super professional but also genuinely lovely to deal with. She made sure my property was marketed perfectly (no awkward angles or weird lighting!), and I always knew what was going on, thanks to her regular updates after every viewing. Even when it came to the dreaded conveyancing, Shauna made sure everything ticked along smoothly, no stress, no delays, just a lot of phone calls and emails flying around behind the scenes. If you’re looking to sell without pulling your hair out, I couldn’t recommend DDM Residential more. They really made the whole thing feel almost... enjoyable!

David · 18 December 2025

★★★★★ 1/5

Google

Fortunately for DDM the character limit resulted in this shortened version… I used DDM as agent for a 1-bedroom flat, £460 PCM. For a forgotten reason, I came to pay more attention to the management of this property. Office communication issues aside, I had reservations about contractor standards, suspecting rates were a little high. E.g., when some electrical work needed doing I requested a quote from DDM. I then got another quote and saved myself around £200. I subsequently gave DDM instructions that I would use my own contractors and not theirs. I came to wonder why I was using DDM as they had previously stated that they would not deal with the management company of the building either. One weekend, a water leak led to DDM calling out one of their contractors out-of-hours. I reminded them that I had instructed only my own contractors to be used but their response was that it was their ‘out of hours’ procedure that had kicked in. The bill was once again one I thought high. I gave them notice. They charged a £200 cancellation fee. This hurt as I considered I was receiving a deficient service and usually in such circumstances you actually get a refund. Lynne Pearson (LP) then provided various details among which were details of the account-who pays what and when. Over the previous 12 months, housing benefit (HB) were paying a chunk of the rent on a 4-weekly basis in arrears and the tenant was paying the remainder on a PCM basis in advance. This had confused either the personnel or the accounting system or both such that the last 12 months of the accounts showed numerous incomprehensible part-payments and adjustments on the account and in July her monthly payment was increased even though there was no change to either the rent required nor HB’s contribution. It was amateur. The tenant was also expected to pay extra every month to account for the fact that the HB was paid in arrears - at one point DDM had in their coffers around £1000 of this poor pensioners money including the deposit. All for her share of the rent being £126 pcm! Good accounting? The statements were vague so I requested explanations for the confusing flurry of small part-payments. I did not get the courtesy of a reply. For the record, I don't think the DDM staff knew why their account system concocted these payments either. (When I detached myself from DDM, the rent switched to a four weekly figure and the tenant happily agreed to pay on a 4-weekly basis and the whole thing has gone swimmingly without any hiccups at all). That’s what one can do when one uses one’s brain and doesn’t just blindly point to a super-duper accounts system. The inadequate response to my queries and complaints compelled me to complain to The Property Ombudsman (TPO). On the various counts they found partially in my favour re communication issues and partially against me on another but on the remainder gthey told me they did not look into accounting issues, not being a regulator. LP has letters after her name so I'm presuming that she knew how the TPO works and therefore also knew this limitation. I would have thought it her professional duty to inform me that the TPO would not look into these complaints. I asked LP as to who looks into the accounting issues then? Nothing. Eventually the MD Mr David Gardner (DG) got involved and I asked him the same question. I got a reply of technical information about their accounting system and auditing procedures etc. I thanked him for his email but pointed out that he hadn't actually answered my question and since then the airwaves have been completely silent. I cannot get a reply from anybody in DDM as to who oversees their accounts in the form of an ombudsman/regulator. It is possible DDM are aware of their accounting short-comings and would rather their accounts not be opened to ombudsman scrutiny. They are happy to advertise they are a member of the TPO but don’t mention that the TPO has serious limitations as to what it won’t look into if you have issues with their accounting practices.

David · 3 October 2025

★★★★★ 3/5

Google

Marie was really enthusiastic - maybe a bit too enthusiastic about the price she could get for my house. Unfortunately I was not impressed with the rest of the service. I was told that it was preferable for DDM to show prospective buyers round, but I ended up doing the majority of the viewings. I did not get find back unless I asked about the couple of viewings they did manage to do. The lovely couple who did finally buy my house had sold their house through DDM, but DDM did not promote my house to them and only heard about it at the last minute. Really would not recommend DDM.

Ruth · 3 October 2025

★★★★★ 5/5

Google

DDM Residential sold my house before it hit the market, before the photos were even taken!! Sadly the chain collapsed which was rather stressful, but Marie was prepared with marketing and photos ready to go, once online available for sale we had approx 24 viewings in two weeks, and we're back sold subject to contract. I can't thank them enough for drumming up that interest for us. Marie is a delight to deal with and the team supporting her too. Thanks Team DDM!! We've sold two properties with you and would 100% recommend.

Emma · 3 October 2025

★★★★★ 5/5

Google

We recently purchased our new home through DDM Scunthorpe and were extremely pleased with the service we received. While every member of the team we spoke to was helpful, we would particularly like to thank Shauna for her outstanding support throughout the entire process. From our very first viewing right through to completion, Shauna was consistently professional, approachable, and efficient. Her clear communication and prompt updates helped to keep us informed and reassured at every stage. We were in the unique position of buying and selling through two different DDM branches, and Shauna’s excellent coordination with the other branch played a key role in making the transaction as smooth as possible. Her efforts made what could have been a complex process feel straightforward and well managed. We are incredibly grateful for the support we received from DDM and delighted with our new home. We would not hesitate to recommend DDM Scunthorpe to others and truly appreciate everything Shauna and the team did to help us move.

Cassey · 3 October 2025

★★★★★ 5/5

Google

I can’t thank Shauna and Marie at DDM Residential enough for all their help. From start to finish they were professional, approachable, and always quick to respond to any questions I had. They made the whole process smooth and stress-free, keeping me updated every step of the way. Their knowledge and attention to detail really stood out, and nothing was ever too much trouble. I felt fully supported throughout and would highly recommend them to anyone looking for a reliable and friendly team to deal with.

Louis · 18 September 2025

★★★★★ 5/5

Google

Recently did a viewing with Keleigh. What a pleasure it was to be shown around by someone that had time to spend with us, (totally unrushed) that was informative and knowledgeable about the property. Any questions she wasn't able to answer she quickly reached out and was able to answer. None pushes and very polite. Thank you Keleigh.

Tania · 18 January 2026

★★★★★ 5/5

Google

The professional service we received from DDM was amazing. Nothing was to much trouble for them. Chloe, Lucy, Gina and Gemma were all very helpful and always there to give advice if needed. They are truly an amazing team and a great asset to the company. Thank you Ladies

Jack · 18 March 2026

★★★★★ 5/5

Google

Have been fantastic throughout the process of applying for a tenancy. Fantastic communication, very easy to get in contact with and prompt with all questions. Lucy has been especially helpful. Thanks.

Dan · 24 July 2026

★★★★★ 5/5

Google

I’ve been renting through DDM Scunthorpe for a while now, and I honestly can’t fault them. Everyone in the office is so friendly and welcoming, and they’re always easy to get hold of if I ever need anything. Whenever something has needed repairing, they’ve always done their best to get it sorted as quickly as possible and have kept me updated along the way. It’s really nice renting through an agency that genuinely cares and doesn’t leave you chasing them.

Lauren · 13 July 2026

★★★★★ 5/5

Google

A huge thank you to Marie, Shauna and Keeley at the Scunthorpe branch they have made the process of selling my house a great experience and no way near as stressful I thought it would be! Highly recommend to anyone that wants professional consistent and overall great friendly team to sell their home DDM Scunthorpe are you team you need! Thank you again guys!

David · 3 October 2025

★★★★★ 5/5

Google

Shauna was excellent throughout the sale process. I was kept updated and informed throughout and will definitely use DDM in the future. Thank you!

Andrew · 2 July 2026

★★★★★ 5/5

Google

Having just sold my house using DDM I found them to be professional, efficient and helpful at all times. The team of Fiona, Marie and Shauna were Excellent, always willing to help and explain things, and always with a smile. Communication was really good ( have had problems in past with agents not answering phones) these guys were always up to date and on the ball, and always answered the phone! I would definitely recommend this agent, good at there job and just nice helpful people.

David · 3 October 2024

★★★★★ 5/5

Google

We worked with Marie to purchase our first home and had an amazing experience, we couldn’t be happier. Her knowledge of the market was invaluable. She provided exceptional service, was punctual and incredibly responsive to our queries. As first time home buyers, we had a lot of questions and concerns. Marie was incredibly patient and understanding, she took her time to explain everything in detail and was always available whenever we needed her. She found us the perfect home, we would highly recommend. A big thank you to Kate and Shauna who also worked with us throughout the process, both understanding and patient with us along the way.

Megan · 3 October 2024

★★★★★ 5/5

Google

Shauna was so lovely, friendly, and always happy to help. I’d happily recommend her to anyone!

Kieran · 3 July 2026

★★★★★ 5/5

Google

The service provided from start to finish as being excellent. From putting my parents house up for sale to sorting rental property out for myself knowing that I wanted to stay in Winterton where I have lived for a lot of my life. Their advise on the sale of the property as been second to none and the way they have dealt with the situation as been very professional. A big personal thankyou to all the girls that made everything possible.

Mark · 18 February 2026

★★★★★ 5/5

Google

Working with Shauna was incredibly easy and stress-free. She was professional, friendly, and kept everything clear and straightforward from start to finish. The whole sale process felt smooth and well-handled, highly recommend!

Anna · 13 December 2025

★★★★★ 5/5

Google

We can’t speak highly enough of our experience with DDM Residential, especially the exceptional support we received from Shauna. As first-time buyers, we were naturally a little nervous and unsure about the process. Shauna’s deep knowledge of the local market and her ability to clearly explain each step made everything feel so much more manageable. She guided us with patience and confidence, turning what could have been a stressful journey into an enjoyable one. Her expertise was invaluable. No question was too small, and she always responded with clarity, enthusiasm, and genuine care. It was clear throughout that she consistently went above and beyond to help us find the right home. We’d also like to express our appreciation to rest of the team for their help along the way. The entire DDM Residential team is professional, friendly, and incredibly efficient. Buying our first home has been an unforgettable milestone, made even more special thanks to the fantastic support from DDM Residential. We wholeheartedly recommend them to anyone looking to buy or sell a property.

Moses · 18 December 2025