Trusted Agent profile · Lincolnshire and North Lincolnshire
Verified
★★★★★
1,630 reviews across 5 offices and 2 platforms
DDM Residential has five offices, in Brigg, Grimsby, Barton On Humber, Gainsborough and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,630 reviews on two platforms, rated 4.7 out of 5 overall.
1,420
Reviews on Google
All 5 offices
210
Reviews on Facebook
Business-wide
DDM Residential's five offices, most reviewed first. Each has its own page.
Showing 1,420 reviews on Google only. Show every review
5/5
GoogleI was recommended DDM by one of our professional developer clients who had sold homes recently through them. David was our initial point of contact in terms of pulling together an extensive marketing strategy, providing a clear valuation …
Thank you for the lovely review and business Sam. We really enjoyed selling yours! so much character. All the best
5/5
GoogleVery professional agents that handled our sale. I found every one of the team professional and courteous from start to finish. A big thank you especially to Lexi. Her client management skills are A1. When things seemed to be stalling, Lexi …
Thank you for the great review and lovely words about Lexi. We really appreciate it Nic.
5/5
GoogleI bought a house through ddm. On completion day my funds were delayed because my buyers solicitor transfered money by a very slow route. It arrived and immediately my solicitor transferred the purchase amount to ddm's clients solicitor. …
Thank you for the great review Steven, hope you're enjoying that new home. It was absolutely our please to get the sale over the line for you
5/5
GoogleDDM, What can I say... As a whole, the team are amazing at what they do. They are with you from start to finish and will get the results you want and leave you with higher …
What a lovely review, thank you for taking the time to write it. We appreciate you and the business Luke.
5/5
GoogleJust wanted to thank Gemma Atkinson for all the help she has given me.. I have had several urgent repairs and as a landlord it can be difficult to know what contractors are required. DDM fully manage the property as I do not live in the …
Thank you for the kind words and lovely review about Gemma, we appreciate you and the business Debbie.
5/5
GoogleDoug Webster at DDM Residential has been instrumental in helping us secure some fantastic investment properties. His expertise, dedication, and clear communication made the entire process smooth and stress-free. Doug went above and beyond …
Thank you for the great review Raj, we really appreciate it.
5/5
GoogleI am currently in the process of buying a property with DDM, and the whole experience so far has been an absolute joy. My main contact has been with Doug Webster who has been extremely courteous, professional and knowledgeable. Every query …
Thank you for the lovely review Sarah.
5/5
GoogleOur experience with DDM Grimsby was positive throughout, from Lisa’s first visit. Our sale was by modern auction, so much of the interaction was with DDM’s auction partners, but all of the local logistics (valuation, viewings, photography, …
Thank you for the great review and kind words Stephen, we really appreciate it.
5/5
GoogleMy partner and I have just purchased our first home through DDM. All the thanks go to Mr Watkinson! Really helpful and kept up to date with …
Thrilled to get you into your first home Billy. Thank you for the lovely review
5/5
GoogleExcellent service provided by DDM, I had to sell my mums home and they were very professional and caring and kept me up to date with how the sale was going they chased up solicitors who were dragging their heals and I would highly recommend …
Thank you for the kind words and lovely review Jo, we really appreciate it.
5/5
GoogleWe have just sold our parents home and DDM in Grimsby have been fab. Lisa was so lovely and friendly when she came to value the house and she knew our wishes for a buyer. Lexi has been fantastic, her communication is excellent and she kept …
Absolutely our pleasure Donna. Thank you for trusting us with the sale of your parents home. We appreciate you and the business.
5/5
GoogleIn process of buying with DDM.The whole team very professional and pleasant to deal with. Being in our seventies we need some hand holding and guidance. Diane who showed us the property was so knowledgeable and patient with us. Doug took …
Thank you for the lovely review Anne, we really appreciate it.
5/5
GoogleI have recently moved rented accommodation and I must say Doug Webster @ Grimsby branch of DDM & Gemma , Chloe & lynn from the Scunthorpe branch have been very supportive all the way through , I cannot fault them for there curtious & …
Thank you for the lovely review and kind words Rosie. We really appreciate ite
5/5
GoogleDDM residential have been absolutely brilliant. My house has recently sold by them and from the very beginning I knew I made the right choice, I wanted a quick sale and that’s exactly what I got. The valuation, marketing and communication …
Thank you so much for your kind words and for choosing DDM Residential to handle your sale. We’re delighted to hear that Lisa, Doug, Lexi and Lee made the whole process smooth and efficient for you. Achieving the right result quickly is … More
1/5
GoogleDO NOT RENT A PROPERTY WITH MANSONS IF YOU ARE A STUDENT! As a house of four students living in Jesmond this year, we had an extremely poor experience with Mansons. When we collected the keys in August 2024, we immediately complained via email about the property’s cleanliness, as it was not in a satisfactory condition for move-in. This complaint was completely ignored. Throughout our tenancy, we had a recurring drainage issue with the shower. Despite raising this multiple times, Mansons failed to resolve it properly. The problem eventually became so severe that water leaked into the kitchen, creating a serious risk of the ceiling collapsing. We were repeatedly misinformed about when contractors would attend, often missing lectures and waiting at the property all day to no avail. When repairs finally took place, we were left without a working shower for over a week and forced to live in a dusty, loud, and unfinished environment in both the bathroom and kitchen. As this was the only shower in the property, some tenants had no choice but to temporarily move out just to properly wash. At the end of our tenancy, we faced further issues with the return of our deposits. A professional deep clean had been carried out prior to check-out, leaving the property cleaner than when we arrived (which was particularly frustrating). The pre check-out inspector even told us it was the cleanest he had seen the property, giving us a false sense of security that there was no major issues. Yet, in the post check-out inspection, a number of alleged “cleaning issues” suddenly appeared, resulting in significant and entirely unjustified deductions. When we raised this with Debbie, who was handling the deposit return, she claimed the inspector never said this, and if he did, it was because he was unfamiliar with the property. This felt like we were being misled and taken advantage of as students, paying full rent for a property that had already caused repeated disruption and stress. The contradictions between the pre and post check-out inspections, coupled with the misleading explanations from Mansons, made the deposit process feel like an unfair attempt to recoup money from students. Debbie’s communication throughout was dismissive, unhelpful, and often untruthful. She showed no understanding or empathy for the numerous issues we faced and never offered an apology. At one point, she even denied that we had ever complained about the lack of shower facilities, the leaking kitchen ceiling, or the dust and building noise throughout the house during the works carried out! If you are a student renting with Mansons, take photos of everything, record all phone calls, and keep detailed notes of every interaction; otherwise, any evidence may be disregarded. For example, our email complaint in August 2024 listing issues of the properties cleanliness was disregarded because we didn't provide specific photos. Overall, our experience with Mansons was unprofessional, negligent, and completely lacking in any kind of accountability. We strongly advise any students considering renting in Jesmond to avoid Mansons entirely!!
Dear Isabella, thank you for taking the time to leave your review. We are aware that your feedback relates to the same tenancy as the recent review left by your housemate, and we are sorry to hear that you felt dissatisfied with your experience. As outlined in our earlier response, all deposits we manage are protected with My Deposits, a government-approved tenancy deposit protection scheme. This ensures that tenants have the right to raise a dispute directly with the scheme if they disagree with any proposed deductions. To reassure you, any deductions that are agreed upon are only ever used to return the property to its original condition, such as covering the cost of cleaning or damage, and are not retained as profit by Mansons. We are sorry you feel our communication and handling of maintenance did not meet your expectations and we will reflect carefully on your comments.
1/5
GoogleRating only, no written review.
Thanks for the feedback, and sorry if your experience wasn’t great. Please email us at review@countrywide.co.uk and we’d be happy to look into it for you.
1/5
GoogleRating only, no written review.
Thank you for your feedback and we’re sorry to hear about your experience. We’d appreciate the chance to learn more about what happened so please feel free to email us at review@countrywide.co.uk and we’ll be happy to look into it further.
5/5
GoogleGreat team. I worked with the lettings team for two years running, and they've always been very friendly, professional, and a pleasure to deal with. Special thanks to Jazmyn, Paul, and Holly for their hard work, dedication, and professionalism. Students' let could be a stressful matter, but they made the whole experience smooth and positive throughout. Highly recommend!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleYoh... finding a place to rent for the first time is not easy... the application process was difficult but Paul from Mann came through and assisted me preventing me from becoming homeless literally a day before I was kicked out of student accommodation.... he made sure we were sorted before he went home and finished the remaining process the following day... honestly a good hearted and caring person. Highly recommended you ask for Paul to sort you our with your rent
Thank you so much for your kind words! We understand how stressful finding a place to rent can be, especially for students. We are so grateful to have compassionate and dedicated team members like Paul who go above and beyond for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBest letting agency!! Special thanks to the best agent Jazmyn!!
"Thank you so much for choosing our letting agency and leaving such a kind review! We are thrilled to hear that Jazmyn provided exceptional service. We will be sure to pass along your kind words. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleMann did a great job in helping us find the perfect rental property. They were professional, efficient and responsive throughout the process of getting to key handover. Big shout out to Holly for doing a great job and being very friendly and helpful.
Thank you for your kind words! We are thrilled that you had a positive experience with Mann and our dedicated agent, Holly. We take pride in providing excellent service to our clients and we are glad we could help you find the perfect rental. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleHoley is very helpful and the process was very fast and she was very friendly
Thank you for your kind words! We're thrilled to hear that Holey provided you with fast and friendly service. We pride ourselves on making our customers' experience positive and efficient. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleLiberty was amazing! We’ve just bought our first home and honestly couldn’t have asked for a better …
Thank you for this lovely review Beth and thank you for the business, it really is appreciated.
5/5
GoogleMoving house is a stressful time and choosing an estate agent isn’t simple as there are so many to choose from. We chose DDM in Brigg and we couldn’t be happier with the service provided. Darryl was on the phone week in and week out, …
Thank you for taking the time to write such a lovely review Kate. We appreciate you and the business you gave us. If you ever need anything in the future please do not hesitate to get in touch.
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Brigg has the most, with 691 reviews rated 4.8 out of 5, followed by Grimsby with 515.
The five DDM Residential offices, by town:
