Trusted Agent profile · Lincolnshire and North Lincolnshire
Verified
★★★★★
1,630 reviews across 5 offices and 2 platforms
DDM Residential has five offices, in Brigg, Grimsby, Barton On Humber, Gainsborough and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,630 reviews on two platforms, rated 4.7 out of 5 overall.
1,419
Reviews on Google
All 5 offices
211
Reviews on Facebook
Business-wide
DDM Residential's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have recently moved rented accommodation and I must say Doug Webster @ Grimsby branch of DDM & Gemma , Chloe & lynn from the Scunthorpe branch have been very supportive all the way through , I cannot fault them for there curtious & …
Thank you for the lovely review and kind words Rosie. We really appreciate ite
5/5
GoogleDDM residential have been absolutely brilliant. My house has recently sold by them and from the very beginning I knew I made the right choice, I wanted a quick sale and that’s exactly what I got. The valuation, marketing and communication …
Thank you so much for your kind words and for choosing DDM Residential to handle your sale. We’re delighted to hear that Lisa, Doug, Lexi and Lee made the whole process smooth and efficient for you. Achieving the right result quickly is … More
1/5
GoogleDO NOT RENT A PROPERTY WITH MANSONS IF YOU ARE A STUDENT! As a house of four students living in Jesmond this year, we had an extremely poor experience with Mansons. When we collected the keys in August 2024, we immediately complained via email about the property’s cleanliness, as it was not in a satisfactory condition for move-in. This complaint was completely ignored. Throughout our tenancy, we had a recurring drainage issue with the shower. Despite raising this multiple times, Mansons failed to resolve it properly. The problem eventually became so severe that water leaked into the kitchen, creating a serious risk of the ceiling collapsing. We were repeatedly misinformed about when contractors would attend, often missing lectures and waiting at the property all day to no avail. When repairs finally took place, we were left without a working shower for over a week and forced to live in a dusty, loud, and unfinished environment in both the bathroom and kitchen. As this was the only shower in the property, some tenants had no choice but to temporarily move out just to properly wash. At the end of our tenancy, we faced further issues with the return of our deposits. A professional deep clean had been carried out prior to check-out, leaving the property cleaner than when we arrived (which was particularly frustrating). The pre check-out inspector even told us it was the cleanest he had seen the property, giving us a false sense of security that there was no major issues. Yet, in the post check-out inspection, a number of alleged “cleaning issues” suddenly appeared, resulting in significant and entirely unjustified deductions. When we raised this with Debbie, who was handling the deposit return, she claimed the inspector never said this, and if he did, it was because he was unfamiliar with the property. This felt like we were being misled and taken advantage of as students, paying full rent for a property that had already caused repeated disruption and stress. The contradictions between the pre and post check-out inspections, coupled with the misleading explanations from Mansons, made the deposit process feel like an unfair attempt to recoup money from students. Debbie’s communication throughout was dismissive, unhelpful, and often untruthful. She showed no understanding or empathy for the numerous issues we faced and never offered an apology. At one point, she even denied that we had ever complained about the lack of shower facilities, the leaking kitchen ceiling, or the dust and building noise throughout the house during the works carried out! If you are a student renting with Mansons, take photos of everything, record all phone calls, and keep detailed notes of every interaction; otherwise, any evidence may be disregarded. For example, our email complaint in August 2024 listing issues of the properties cleanliness was disregarded because we didn't provide specific photos. Overall, our experience with Mansons was unprofessional, negligent, and completely lacking in any kind of accountability. We strongly advise any students considering renting in Jesmond to avoid Mansons entirely!!
Dear Isabella, thank you for taking the time to leave your review. We are aware that your feedback relates to the same tenancy as the recent review left by your housemate, and we are sorry to hear that you felt dissatisfied with your experience. As outlined in our earlier response, all deposits we manage are protected with My Deposits, a government-approved tenancy deposit protection scheme. This ensures that tenants have the right to raise a dispute directly with the scheme if they disagree with any proposed deductions. To reassure you, any deductions that are agreed upon are only ever used to return the property to its original condition, such as covering the cost of cleaning or damage, and are not retained as profit by Mansons. We are sorry you feel our communication and handling of maintenance did not meet your expectations and we will reflect carefully on your comments.
1/5
GoogleRating only, no written review.
Thanks for the feedback, and sorry if your experience wasn’t great. Please email us at review@countrywide.co.uk and we’d be happy to look into it for you.
1/5
GoogleRating only, no written review.
Thank you for your feedback and we’re sorry to hear about your experience. We’d appreciate the chance to learn more about what happened so please feel free to email us at review@countrywide.co.uk and we’ll be happy to look into it further.
5/5
GoogleGreat team. I worked with the lettings team for two years running, and they've always been very friendly, professional, and a pleasure to deal with. Special thanks to Jazmyn, Paul, and Holly for their hard work, dedication, and professionalism. Students' let could be a stressful matter, but they made the whole experience smooth and positive throughout. Highly recommend!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleYoh... finding a place to rent for the first time is not easy... the application process was difficult but Paul from Mann came through and assisted me preventing me from becoming homeless literally a day before I was kicked out of student accommodation.... he made sure we were sorted before he went home and finished the remaining process the following day... honestly a good hearted and caring person. Highly recommended you ask for Paul to sort you our with your rent
Thank you so much for your kind words! We understand how stressful finding a place to rent can be, especially for students. We are so grateful to have compassionate and dedicated team members like Paul who go above and beyond for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBest letting agency!! Special thanks to the best agent Jazmyn!!
"Thank you so much for choosing our letting agency and leaving such a kind review! We are thrilled to hear that Jazmyn provided exceptional service. We will be sure to pass along your kind words. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleMann did a great job in helping us find the perfect rental property. They were professional, efficient and responsive throughout the process of getting to key handover. Big shout out to Holly for doing a great job and being very friendly and helpful.
Thank you for your kind words! We are thrilled that you had a positive experience with Mann and our dedicated agent, Holly. We take pride in providing excellent service to our clients and we are glad we could help you find the perfect rental. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleHoley is very helpful and the process was very fast and she was very friendly
Thank you for your kind words! We're thrilled to hear that Holey provided you with fast and friendly service. We pride ourselves on making our customers' experience positive and efficient. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFiona at DDM in Gainsborough has been absolutely wonderful during our sale and purchase! She was always supportive, communicative and willing to rattle a sabre or two with solicitors when needed! I can't rate her and the DDM team at Gainsborough highly enough! If we are mad enough to move again, I'd not hesitate in asking DDM to handle it for us. Thanks Fiona, you absolute star!
Thank you for the kind review and business Phil, we really appreciate it.
5/5
GoogleI recently had DDM inspect my apartment, and I couldn't be more impressed with their thoroughness and professionalism! From start to finish, their team was punctual, knowledgeable, and incredibly detailed in their inspection. They took the time to explain each step of the process and provided clear, easy-to-understand feedback about the condition of the property. What really stood out to me was their commitment to quality. They didn’t just glance over things, they inspected every nook and cranny, from plumbing to electrical systems to potential safety hazards. It gave me a great sense of peace of mind, knowing that no stone was left unturned. Their report was extremely comprehensive, complete with photos and clear recommendations for any issues that needed attention. The team at DDM made sure I understood all the findings, and they were always available to answer any follow-up questions. If you’re looking for a top-tier inspection service, I highly recommend DDM. Their expertise and attention to detail truly set them apart, and I felt completely confident in their hands!
It was our please Matthew, thank you for taking the time to write such a lovely review.
5/5
GoogleLiberty was amazing! We’ve just bought our first home and honestly couldn’t have asked for a better …
Thank you for this lovely review Beth and thank you for the business, it really is appreciated.
5/5
GoogleMoving house is a stressful time and choosing an estate agent isn’t simple as there are so many to choose from. We chose DDM in Brigg and we couldn’t be happier with the service provided. Darryl was on the phone week in and week out, …
Thank you for taking the time to write such a lovely review Kate. We appreciate you and the business you gave us. If you ever need anything in the future please do not hesitate to get in touch.
5/5
GoogleHad a fantastic experience of both selling my property and purchasing my next home, liberty was fantastic from start to finish, she found us our forever home, she kept us updated at all times of the progress and went above and beyond to …
Thank you for such a wonderful review. We’re thrilled to hear Liberty was able to support you so well throughout both your sale and purchase. Finding your forever home is such a special milestone, and we’re delighted she could make the … More
5/5
GoogleRecently purchased a house via DDM. Darryl and Liberty were at hand every stage of the purchase to help us with …
Thank you, Liam & Beth, for your kind words. We’re so pleased to hear Darryl and Liberty were able to support you throughout your purchase and keep everything moving smoothly. Your feedback means a lot to the team, and we wish you every happiness in your new home!
5/5
GoogleWe recently bought our bungalow and dealt with Darryl at DDM. He was always professional and helpful at every turn. It was a pleasure dealing with him and he always checked in with us and kept us up to date. He is a credit to DDM so thanks …
Thank you so much for your lovely feedback. We’re delighted to hear that Darryl made your purchase such a positive experience and kept you fully updated throughout, he’ll be thrilled with your kind words! It’s also wonderful to know the … More
5/5
GoogleThanks to the team at the Brigg branch, we’ve recently sold 2 properties through DDM. We experienced a professional service from start to finish and were happy with the outcome with both properties. My partner had used another agent the …
Thank you so much, Heather & Sam, for your wonderful feedback. We’re delighted to hear you’ve had such a positive experience with our Brigg branch, and it’s fantastic to know the team could make the process smooth for both sales. It’s … More
5/5
GoogleAfter trying alternative Estate agents that left me feeling uncomfortable and just like another number, I fell upon DDM who were a breath of fresh air from the initial valuation meeting with Gillian who listened and gave advice without …
Thank you so much for sharing such lovely feedback. We’re delighted to hear that Gillian, Liberty, and especially Darryl were able to make the whole experience a positive one for you. The team always aims to offer support, advice, and … More
5/5
GoogleI bought my new property through DDM Daryll and the team made the whole process a lot easier by communicating with me …
Thank you for the lovely review Angie, we really do appreciate it. Thank you for the business and trusting us to sell your home.
5/5
GoogleWe purchased and sold our property through DDM and on both parts we couldn’t be happier. Both Gill and Liberty were a pleasure to work with and helpful on every count. As our main contact, I’d like to say a special thank you to Liberty who …
Thank you for the lovely words about the service and team members Laura, it is really appreciated. Thank you also for the business.
5/5
GoogleWe have recently completed the sale of our Mums property and would like to say how well we have been looked after by the team at DDM Brigg. Gill came to value and was very reassuring with her advice and knowledge, Liberty has gone above and …
It was our pleasure Penny. Thank you for the lovely review and business.
5/5
GoogleI had such a good experience when I bought my property through DDM, that when I unexpectedly needed to relocate, they were the first agents I thought of to help me sell it. I can't thank them enough - they took great care of me all the way through; from the first appointment with Marie, when her clear, enthusiastic, and thorough explanation of the process was so reassuring; to Shauna's help throughout viewings until completion day, when she was always there to answer any questions I had. Not forgetting the rest of the team who all do a brilliant job! I wouldn't hesitate to recommend them, they all made what could have been a very stressful experience totally smooth sailing.
Thank you so much for your fantastic review! We’re thrilled to hear that your experience with DDM was so positive that you chose to come back to us for your relocation. Marie and Shauna will be delighted to hear your kind words, and we’ll make sure the entire team knows how much you appreciate their hard work. It’s wonderful to know we could help make a potentially stressful time feel smooth and reassuring for you. Thank you for your recommendation, it truly means a lot to us. Wishing you all the best in your new chapter! The DDM Team
1/5
GoogleFortunately for DDM the character limit resulted in this shortened version… I used DDM as agent for a 1-bedroom flat, £460 PCM. For a forgotten reason, I came to pay more attention to the management of this property. Office communication issues aside, I had reservations about contractor standards, suspecting rates were a little high. E.g., when some electrical work needed doing I requested a quote from DDM. I then got another quote and saved myself around £200. I subsequently gave DDM instructions that I would use my own contractors and not theirs. I came to wonder why I was using DDM as they had previously stated that they would not deal with the management company of the building either. One weekend, a water leak led to DDM calling out one of their contractors out-of-hours. I reminded them that I had instructed only my own contractors to be used but their response was that it was their ‘out of hours’ procedure that had kicked in. The bill was once again one I thought high. I gave them notice. They charged a £200 cancellation fee. This hurt as I considered I was receiving a deficient service and usually in such circumstances you actually get a refund. Lynne Pearson (LP) then provided various details among which were details of the account-who pays what and when. Over the previous 12 months, housing benefit (HB) were paying a chunk of the rent on a 4-weekly basis in arrears and the tenant was paying the remainder on a PCM basis in advance. This had confused either the personnel or the accounting system or both such that the last 12 months of the accounts showed numerous incomprehensible part-payments and adjustments on the account and in July her monthly payment was increased even though there was no change to either the rent required nor HB’s contribution. It was amateur. The tenant was also expected to pay extra every month to account for the fact that the HB was paid in arrears - at one point DDM had in their coffers around £1000 of this poor pensioners money including the deposit. All for her share of the rent being £126 pcm! Good accounting? The statements were vague so I requested explanations for the confusing flurry of small part-payments. I did not get the courtesy of a reply. For the record, I don't think the DDM staff knew why their account system concocted these payments either. (When I detached myself from DDM, the rent switched to a four weekly figure and the tenant happily agreed to pay on a 4-weekly basis and the whole thing has gone swimmingly without any hiccups at all). That’s what one can do when one uses one’s brain and doesn’t just blindly point to a super-duper accounts system. The inadequate response to my queries and complaints compelled me to complain to The Property Ombudsman (TPO). On the various counts they found partially in my favour re communication issues and partially against me on another but on the remainder gthey told me they did not look into accounting issues, not being a regulator. LP has letters after her name so I'm presuming that she knew how the TPO works and therefore also knew this limitation. I would have thought it her professional duty to inform me that the TPO would not look into these complaints. I asked LP as to who looks into the accounting issues then? Nothing. Eventually the MD Mr David Gardner (DG) got involved and I asked him the same question. I got a reply of technical information about their accounting system and auditing procedures etc. I thanked him for his email but pointed out that he hadn't actually answered my question and since then the airwaves have been completely silent. I cannot get a reply from anybody in DDM as to who oversees their accounts in the form of an ombudsman/regulator. It is possible DDM are aware of their accounting short-comings and would rather their accounts not be opened to ombudsman scrutiny. They are happy to advertise they are a member of the TPO but don’t mention that the TPO has serious limitations as to what it won’t look into if you have issues with their accounting practices.
Dear Mr. Jobson, Thank you for taking the time to share your experience in detail. While we regret that your experience did not meet your expectations, we would like to provide some clarification. With regard to the out-of-hours contractor call-out, we understand your concern about the cost. However, as managing agents, we have a duty of care to act swiftly to protect both your property and neighbouring homes from potential damage. Our out-of-hours procedures are in place for this reason, particularly in emergencies such as water leaks. In terms of accounting, we provided you with a full breakdown relating to your property, accurate down to the penny, and we were transparent in offering this information for your review. As previously explained, our accounts are independently reviewed by a qualified third-party accountant as well as by Propertymark, the industry leading professional body. We recognise that the combination of Housing Benefit schedules and monthly payments can sometimes create confusion, but we have consistently aimed to explain this clearly and accurately. As you mentioned, The Property Ombudsman considered the matters brought forward and issued their findings. Following this, and after our formal responses, we now consider the matter concluded. Kind regards, David Gardner Managing Director DDM Residential
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brigg has the most, with 691 reviews rated 4.8 out of 5, followed by Grimsby with 516.
The five DDM Residential offices, by town:
