★★★★★ 1/5
GoogleIf Emma is the example of DB Roberts Estate Agent support I certainly will never use this company in the future and I will ensure that I pass on my dissatisfaction with her approach and support to the higher end of the chain with all friends, family and work colleagues. Although I appreciate that I am not DB Roberts direct client, Emma from the start has not responded to my calls and been dismissive and rude whenever I have actually spoken to her. Rebecca normally answers the phone and is very polite and helpful in chasing the solicitors. Emma's response is "I have phoned them, what more do you want me to do" - my answer would be to find out exactly why contracts have not been exchanged with a day left until completion. It is selfish and does not support people higher up in the chain when removals companies need to be acquired etc. Purplebricks on the other hand (my estate agents) have done everything in their power to chase up the bottom of the chain, but can only deal with DB Roberts. I was eventually told to "stop phoning as I am not their client."
Update: Thank you for your response although it does not mention the rude way in which I was spoken to by Emma during our phone calls. With regard to your comment regarding Purplebricks not returning call I refute this accusation as they consistently phoned you whilst I was on the phone to them and were rebuffed numerous times.
Andrew · 22 May 2019 · DB Roberts Wellington
Agent replied · 16 June 2024
Hello Andrew. I am really sorry you feel we were unhelpful in this transaction. I've reviewed the notes and can see that we spoke with you many times during the process. The rules around Data Protection are very clear and it is important we never disclose personal details relating to our client and their transaction. As you state, you did not instruct DB Roberts in the sale of your property and despite the fact we did provide you with general updates when you called us, it appears to be the non specific nature of our communication that caused you issue. I see your reference to how helpful your agent has been - however it's disappointing they never spoke to us - or returned our calls... seemingly leaving this for you to do? Pleasingly for all parties, the transaction did indeed exchange within the time-frame confirmed to you - and we sincerely wish you a very Merry Christmas and fabulous New Year in 2019.
★★★★★ 5/5
GoogleWould highly recommend the friendly and helpful staff at DB Roberts, Wellington, particularly Sue (in the early part of my sale) who dealt with my recent long drawn out house move (nothing to do with the agents), they were nothing but professional and reassuring throughout, and were always available to talk to if needed. I'm finally happy and settled in my new home and would like to thank the staff for all their help.
Louise · 22 May 2019 · DB Roberts Wellington
★★★★★ 5/5
GoogleA couple of months ago we approached DBRoberts Shrewsbury branch about putting our house on the market. Their valuer Steve came to see us & arranged the photographer etc, all very easily & quickly the property was put on the market & sold …
Jeanette · 18 October 2018 · DB Roberts Shrewsbury
★★★★★ 5/5
GoogleI wouldn't hesitate to recommend this estate agent,who dealt with the sale of our property. They were professional and helpful right from the initial valuation visit,all the way through to completion,always keeping us up to date in what was …
Sarah · 8 October 2018 · DB Roberts Telford
★★★★★ 1/5
GoogleMy experience with this agency has been bad .....very unprofessional...didn't put our ad out on rightmove for over a week ....and they came back to take photos die to forgetting the first time ...about a week later .....had people show up …
Faye · 3 October 2018 · DB Roberts Stafford
★★★★★ 5/5
GoogleWhile looking for our first house, we registered with several estate agents in Stafford. DB Roberts where the only ones to keep regular contact and support, as we were looking for quite a while. Jeri helped us find the house that ticked all …
Roisin · 3 October 2018 · DB Roberts Stafford
★★★★★ 5/5
GoogleDuring the buying process we naturally registered with as many estate agents in Stafford as possible, thankfully most of them are close to one another, DB Roberts certainly provided the best service of the lot. Staff were always very …
David · 3 October 2018 · DB Roberts Stafford
★★★★★ 5/5
GoogleReceived great help from Jamie. We will definately use this estate agent for future sales.
Laura · 17 September 2018 · DB Roberts Wolverhampton
★★★★★ 1/5
GoogleTerrible communication and lie to cover it up. Caused many potential sales to fall through due to bad organisation. If you want to sell your house just pick another estate agent there are plenty about.
Streamer · 17 September 2018 · DB Roberts Wolverhampton
★★★★★ 5/5
GoogleProfessional and helpfull staff. Great advice and service . Would definitely recommend:)
Michael · 22 August 2018 · DB Roberts Telford
Agent replied · 13 June 2024
Thank you so very much for your comments. It's really lovely to read positive feedback and it makes me very proud of the team here.
★★★★★ 1/5
GoogleAbsolutely stupid company. Every time I’ve viewed a house with themselves they’ve not turned up and told me “sorry we cancelled it didn’t we tell you” or 5 minutes after the viewing time say “we waited for 15 minutes before we left you wasn’t there... wasted so much time going to viewings with this company. Never again.
Missy · 22 August 2018 · DB Roberts Telford
★★★★★ 5/5
GoogleVery good service, they chased the vendors' conveyancers when needed and assisted us in finding insurance and life cover. It was our first purchase and they helped us along the way.
Andrew · 22 August 2018 · DB Roberts Telford
★★★★★ 5/5
GoogleVery positive service with this company. Very friendly staff. Would recommend.
Katie · 22 June 2018 · DB Roberts Shrewsbury
★★★★★ 5/5
GoogleWe bought our house through DB Roberts in Cannock at the end of last year (2017)...We mainly dealt with Charlotte who was a pleasure to deal with...she was very professional and knowledgeable and always ensured we were kept informed...Charlotte is a credit to the branch and we wish her well.
Bev · 22 June 2018 · DB Roberts Stafford
★★★★★ 5/5
GoogleProfessional services,Jeri and Colleen very friendly and willing to help.
Felix · 22 June 2018 · DB Roberts Stafford
★★★★★ 5/5
GoogleThank you to Annie and all the staff for making the transaction straight forward and hassle free
Karen · 22 June 2018 · DB Roberts Stafford
★★★★★ 5/5
GoogleVery helpful and friendly from Colleen, highly reccomend DB Roberts to my friends.
Cuomthao · 22 June 2018 · DB Roberts Stafford
★★★★★ 5/5
GoogleVery helpful and great advice from Colleen, would reccomend DB Roberts to my friends.
Stuart · 22 June 2018 · DB Roberts Stafford
★★★★★ 5/5
GoogleColleen and the team were always really helpful and kept us informed. Would recommend!
Ed · 22 June 2018 · DB Roberts Stafford
Agent replied · 13 June 2024
Thank your kind comments Ed. It's really lovely to read positive feedback and it makes me very proud of the team here. It would be lovely to think we could help you in the future - or your friends and family should you ever need us. Thank you once again
★★★★★ 5/5
GoogleFast and excellent marketing. Enthusiastic team who were most helpful throughout the process of selling a home.
Smi · 22 June 2018 · DB Roberts Stafford
★★★★★ 5/5
GoogleThe staff in DB Roberts are professional, helpful and caring. I felt supported every step of the way I would definitely recommend them. Thank you
Sue · 22 June 2018 · DB Roberts Stafford
★★★★★ 5/5
GoogleMy experience with DB Roberts has been very good. Jeri has always been prompt with emails and phone calls and has always been very professional and friendly.
Alba · 22 June 2018 · DB Roberts Stafford
★★★★★ 5/5
GoogleThese guys made my move very painless. Can't thank them enough for all their help getting the house sold, and then, against other people in the chains slackness, we got the move all completed. Would heartily reccomend :)
Adam · 22 June 2018 · DB Roberts Stafford
★★★★★ 5/5
GoogleHouse sold and process was completed within 2 months. Very professional service and all staff were very helpful. Not the cheapest but worth every penny - as the old saying goes 'you only get what you pay for'. Highly recommended and would definitely use again! Thanks so very much to all involved!!!
Sarah · 22 June 2018 · DB Roberts Stafford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
