Trusted Agent profile · Shropshire
Verified
★★★★★
2,177 reviews across 7 offices and 2 platforms
DB Roberts has seven offices, in Telford, Wolverhampton, Oakengates, Stafford, Shrewsbury, Wellington and Emstrey (Shropshire). Together they have 2,177 reviews on two platforms, rated 4.8 out of 5 overall.
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DB Roberts's seven offices, most reviewed first. Each has its own page.
Showing 1,889 reviews on Google only. Show every review
5/5
GoogleThe staff is amazing! Very helpful. Highly recommend Sue. She is always there ready to help deal with the problems and makes the purchase to go smoother and faster. Never disappoint. She is happy to give 110% for everyone.thank you Sue and thank you for all in Db Robert's highly recommend
5/5
GoogleThese guys and gales are brilliant. So Professional from start to finish. Can't recommend them high enough. If you want your property sold.... use these
5/5
GoogleWe sold our property through db Roberts Cannock. They were great from start to finish very friendly and helpful. Would definitely recommend.
5/5
GoogleThanks very much for the great customer service! We would definitely reccomend you.
5/5
GoogleGreat service taking the weight of being a landlord off my shoulders.
Thank you Bryan for taking the time to review our Lettings and Property Management Department! Best Wishes from DB Roberts.
1/5
GoogleJust Onceto give an idea of how useful their service is... Once leaving the property I have been asked if I was happy to leave a new slide in the garden because the new tenant was asking for it. I have been told afterwards that part of the deposit had to be retained for the removal of it...
Hello Leonardo, we are sorry to hear that you feel your experience with DB Roberts was a bad one. Please contact our lettings team on 01952 291622 if you wish to discuss further. Kind Regards, DB Roberts.
5/5
GoogleMy experience to date has been fantastic all the staff are helpful and friendly, especially the valuer Katie. I would definitely recommend to all.
1/5
GoogleBooked a viewing. Not confirmed by the estate agent. Told that it was not booked when we were on the way to be told once I got there it was booked and they were unsure why we were told otherwise. I turned up to the property to view. The …
5/5
GoogleWe have bought and sold a property through DB Roberts and their service was fantastic. We used their solicitors to keep everything under one roof and it really helped to speed up the transaction. They achieved full asking price for our …
5/5
GoogleI'm a first-time-buyer who has been looking for my first home. Being unsure about the whole process, DB Roberts helped me through every step. They recommended me a mortgage advisor who managed to get me a far better deal than with my bank. …
5/5
GoogleHighly recommend! Always professional and never disappoint. We had a couple of deal with them and I can truly say Sue was amazing! Very helpful and friendly.she is always willing to make an extra mile. Had a couple of issues with one of the …
1/5
GoogleFirstly i would like to say discrimation of disability is not acceptable now in this day and age, from yourselfs as a professional company or a landlord. Had all the rights and full criteria to let a property with yourselfs and you stated …
Good Afternoon Kelly, After receiving your comment we have immediately looked into the issue further, especially due to the fact we take discrimination very seriously. From the file we are assured that your brothers unsuccessful application … More
1/5
GoogleAs a landlord we've found this crowd to be such a disaster we would have been better off without them and dealing with the letting ourselves - even though we live 250 miles from our property. No aspect of the marketing was done correctly …
1/5
GoogleLooking to offer on local properties my details weren't taken nor was my offer passed on to the seller unprofessional. In regards to your response if you remember our conversation yesterday it was …
Hello John, we were concerned to read your review and have taken time to look into your feedback. The property you expressed an interest in was in high demand and the vendor was looking to make a quick decision. As an established agent, we … More
1/5
GoogleRating only, no written review.
Hi Darren, I understand that we are currently in dialogue with you and hope that we can resolve matters. Kind regards.
5/5
GooglePolite, friendly and professional team, would recommend this team
5/5
GoogleDbroberts were really helpful when I was buying me first house they guided me all the way. Sue was especially helpful with any queries or concerns I had and also encouraged me to use their in house mortgage advisor who again was extremely helpful. I would 100% recommend them!
5/5
GoogleI used the Cannock office for the sale of my property. I dealt with both Kristie and Charlotte and found both to be extremely professional and thorough when dealing with them. They were also very down to earth and friendly making what is quite a stressful process more pleasurable. Great service and highly recommended.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleExcellent service from start to finish. Kept us fully informed and updated throughout the sale process.
1/5
GoogleWanted to rent a house with them. Called several Times to make an appointment to view the property. They were supposed to call me back. Waited couple of weeks. Still no response. Found a house with another agency.
5/5
GoogleFantastic service from Joanne!
1/5
GoogleIf Emma is the example of DB Roberts Estate Agent support I certainly will never use this company in the future and I will ensure that I pass on my dissatisfaction with her approach and support to the higher end of the chain with all friends, family and work colleagues. Although I appreciate that I am not DB Roberts direct client, Emma from the start has not responded to my calls and been dismissive and rude whenever I have actually spoken to her. Rebecca normally answers the phone and is very polite and helpful in chasing the solicitors. Emma's response is "I have phoned them, what more do you want me to do" - my answer would be to find out exactly why contracts have not been exchanged with a day left until completion. It is selfish and does not support people higher up in the chain when removals companies need to be acquired etc. Purplebricks on the other hand (my estate agents) have done everything in their power to chase up the bottom of the chain, but can only deal with DB Roberts. I was eventually told to "stop phoning as I am not their client." Update: Thank you for your response although it does not mention the rude way in which I was spoken to by Emma during our phone calls. With regard to your comment regarding Purplebricks not returning call I refute this accusation as they consistently phoned you whilst I was on the phone to them and were rebuffed numerous times.
Hello Andrew. I am really sorry you feel we were unhelpful in this transaction. I've reviewed the notes and can see that we spoke with you many times during the process. The rules around Data Protection are very clear and it is important we never disclose personal details relating to our client and their transaction. As you state, you did not instruct DB Roberts in the sale of your property and despite the fact we did provide you with general updates when you called us, it appears to be the non specific nature of our communication that caused you issue. I see your reference to how helpful your agent has been - however it's disappointing they never spoke to us - or returned our calls... seemingly leaving this for you to do? Pleasingly for all parties, the transaction did indeed exchange within the time-frame confirmed to you - and we sincerely wish you a very Merry Christmas and fabulous New Year in 2019.
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Telford has the most, with 733 reviews rated 4.8 out of 5, followed by Wolverhampton with 731.
The seven DB Roberts offices, by town:
