5/5
GoogleRating only, no written review.
Agent replied · 22 June 2026
Thank you for the 5* rating Arokiya!
Trusted Agent profile · Shropshire
Verified
DB Roberts estate agents in Telford, Wolverhampton, Oakengates and 4 more
★★★★★
2,180 reviews across 7 offices and 2 platforms
DB Roberts has seven offices, in Telford, Wolverhampton, Oakengates, Stafford, Shrewsbury, Wellington and Emstrey (Shropshire). Together they have 2,180 reviews on two platforms, rated 4.8 out of 5 overall.
Our offices
DB Roberts's seven offices, most reviewed first. Each has its own page.
- DB Roberts Telford56 Southwater, TF3 4DE733 reviews · 453 on Google (4.9)45 in the last 90 days
- DB Roberts Wolverhampton18 Darlington Street, WV1 4HW732 reviews · 451 on Google (4.8)97 in the last 90 days
- DB Roberts Oakengates6 Oxford Street, TF2 6AA656 reviews · 379 on Google (4.9)63 in the last 90 days
- DB Roberts Stafford18 Salter Street, ST16 2JU564 reviews · 287 on Google (4.8)20 in the last 90 days
- DB Roberts Shrewsbury12 Shoplatch, SY1 1HL446 reviews · 169 on Google (4.9)13 in the last 90 days
- DB Roberts Wellington30 Market Street, TF1 1DT430 reviews · 151 on Google (4.8)22 in the last 90 days
- DB Roberts Head Office6a The Professional Quarter, Shrewsbury Business Park, SY2 6LG279 reviews · 1 on Google (5.0)4 in the last 90 days
Latest reviews from every DB Roberts office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat service for managing let, Nicole has been very helpful.
Agent replied · 22 June 2026
Thank you for your kind words! If there's anything else you need, feel free to reach out anytime 🏡 …
5/5
GoogleAlways available to answer any queries, everyone is pleasant and friendly, can’t recommend enough 😊 …
Agent replied · 22 June 2026
Thank you for your lovely review, Melanie. We're really pleased to hear that you found our team friendly and always available to help. Your recommendation means a lot and we’re always here if you need anything in the future 😊 …
4/5
GoogleFound DB Roberts to be professional and made the experience of renting for the first time easy
Agent replied · 22 June 2026
We’re really pleased to hear that your first renting experience with DB Roberts was smooth and professional. If you ever need anything else, we’re here to help!
5/5
GoogleClair Cartledge did an amazing job today, 10/10!! Thank you so much ❤️
Agent replied · 22 June 2026
Thank you, Si! We’re so pleased to hear Claire made such a great impression and we'll be sure to pass on your kind words 😊 …
5/5
GoogleWould recommend DB Roberts. Alison who does the property inspections, and Nicole the property manager are very professional and helpful
Agent replied · 22 June 2026
Thank you for the great review, Logan. We’re so pleased to hear you’ve had a positive experience with both Alison and Nicole from our Lettings and Property Management team!
5/5
GoogleReally helpful and friendly. Very informative. great estate agent!
Agent replied · 16 April 2026
Thank you so much for your kind words, Jasmine! We’re glad we could make the process clear for you. We’re always here to help whenever you need.
5/5
GoogleDB Roberts have been really helpful with putting our house on the market. Very genuine and upfront with information, which is hard to find
Agent replied · 16 April 2026
Thank you so much, Praveen. We’re delighted to hear you found our team helpful and appreciated our honest approach. It means a lot to us to support you through your property journey!
4/5
GoogleVery professional, easy to communicate with and always happy to help. We are currently working with DB Roberts to purchase a house. Communication is easy with them, you are fully informed with each step. Any problems are passed on so you know reasons for any delays. Details that are not known are quickly found and handed out. Would recommend.
5/5
GoogleVery friendly and Very efficient
Agent replied · 9 September 2025
Thank you for your feedback!
5/5
GoogleReally helpful staff with fast replies and detailed emails. Would recommend these to anyone and would most likely use in the future for selling.
Agent replied · 9 September 2025
Thank you so much for your kind words, Kieran! Should you need any assistance in the future, whether it's selling or any other property-related queries, we're here to help. Thanks again for recommending us!
1/5
TrustpilotAwful Experience Selling Our Parents’ Home
Our experience with DB Roberts Stafford has been deeply disappointing and frustrating from start to finish. We entrusted them with the sale of our elderly parents’ family home and ultimately had to end the contract due to repeated failings and a complete loss of confidence in their service. One of the main issues was poor communication. We were told to expect biweekly updates on marketing and feedback, over the entire time the property was live, we received just two updates, both only after we chased them. When we emailed with questions or concerns, replies often took days, even when multiple staff members were copied in. This shows a complete lack of urgency and professionalism. There were also several basic administrative errors that we had to repeatedly follow up on. For example, the property was incorrectly listed as "link-detached" rather than "detached", a correction that wasn’t made until the property had already been live for several weeks. We also had to follow up multiple times to get "NO UPWARD CHAIN" added to the listing. Despite specifically requesting accompanied viewings (as our parents are elderly and uncomfortable conducting these themselves), they were left to manage two out of the three viewings on their own. Just a few weeks after the property was listed, we were pushed to reduce the price. This suggests either the original valuation was wrong or there was a rush for a quick sale with minimal effort. Neither explanation inspired confidence. After we ended the contract, DB Roberts assured us the property would be removed from all portals, it wasn’t. I had to chase this too. Similarly, the for-sale board was never collected as promised, and my elderly father had to remove it himself. Even more concerning, a viewing was scheduled after the contract had expired, which we understand is not legally permitted without a valid agreement in place. In short, this was an awful experience, marked by poor communication, a lack of urgency, broken promises, and a general disregard for both our instructions and our elderly parents’ wellbeing. If you live in Stafford, perhaps your experience might differ, but if you're in one of the surrounding villages, I would strongly advise looking elsewhere.
1/5
GoogleUnprofessional
Agent replied · 31 May 2026
We're sorry to hear that you had a negative experience and appreciate you taking the time to leave feedback. We take professionalism seriously and would welcome the opportunity to understand more about what happened. Please feel free to contact us directly so we can look into this further and try to put things right.
5/5
GoogleThe lettings team provide a very professional and efficient service. They are always willing to help us with the challenges of being a landlord!
Agent replied · 31 May 2026
Thanks so much for your kind words. We're glad to hear the team has been helpful and efficient, we're always here to support you with the challenges of being a landlord!
5/5
GoogleRating only, no written review.
Agent replied · 31 May 2026
Thank you for your feedback Bhakta, we really appreciate it!
5/5
GoogleWe are very happy that we choose Brockenhurst Lettings ! We appreciate that you are always there for us, no matter what! We did not have any major issues since we moved in and when we had small issues …
Agent replied · 31 May 2026
Thank you so much, Florentina and Gaby, for your kind and heartfelt words! We're so pleased to hear how happy you’ve been with the service from Tianna and the team. It’s always our aim to make sure you feel supported, secure, and at home, … More
5/5
GoogleThe Brockenhurst letting teams have been incredibly efficient, helpful and supportive of me in renting out part of my property …
Agent replied · 31 May 2026
Thank you so much for the lovely review! We're really pleased to hear you’ve had a positive experience with our lettings team. Your trust and continued support mean a lot to us, and we’re always here if you need anything.
5/5
GoogleBrilliant service, very attentive, professional and most importantly patient (with us small portfolio landlords:). ) …
Agent replied · 31 May 2026
Thank you so much for your lovely review! We're really pleased to hear you found our service attentive, professional, and patient, it’s always a pleasure supporting landlords, no matter the size of the portfolio. 😊 … More
5/5
GoogleI have been a landlord with Brockenhust for over 3 years now and although initially there were some hiccups they have vastly improved on their customer service and most importantly on their communication. I must mention Lou has been …
Agent replied · 31 May 2026
Thank you so much for your honest and encouraging feedback. We’re truly grateful to have had your continued trust over the past three years. While we’re sorry there were some initial hiccups, it’s great to hear that our efforts, particularly … More
5/5
GoogleExcellent company with Professional & polite service, highly recommend Tianna, Lou & Crystal @ Ludgershall. Many thanks 👍 …
Agent replied · 31 May 2026
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team. Your feedback means a lot to us, and we’re here to help whenever you need. 👍😊 …
5/5
GoogleExcellent service.Staffs are very friendly and always give the best suggestion.I am overwhelmed being with Brockenhurst.
Agent replied · 31 May 2026
Thank you for your kind words! We're so pleased to hear you found our service excellent and our team helpful and friendly. It's always our aim to provide the best advice and support at every stage. We really appreciate you taking the time … More
5/5
GoogleWe have used Brockenhurst for years and have always found the members of staff friendly and efficient. I would highly recommend them and all the serviced they offer.
Agent replied · 31 May 2026
Thank you for your continued support and loyalty over the years. It really means a lot to us. We're so pleased to hear that you've consistently found our team friendly and efficient, and we truly appreciate your recommendation. We're always here whenever you need us!
1/5
Trustpilotabsolute scammers
absolute scammers, homeowners and buyers avoid at all costs. this estate agency takes money on the side from the people who they help buy the properties, they do not convey the higher offers to their clients, instead they would only forward the lower offers and one offer from the person who paid them on the side to secure the property, absolute joke. we had the highest offer on a property and were told that the customer chose somebody who deserved the property more than us even though there offer was lower than ours, poor old owner doesn't even know he got mugged by these scammers and lost a few thousand pounds.
5/5
Googlebrilliant estate agents.helpful available for any time.we got everything under one roof.
Agent replied · 24 March 2026
Thank you for your fantastic feedback!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
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Questions about DB Roberts
Which DB Roberts office has the most reviews?
Telford has the most, with 733 reviews rated 4.8 out of 5, followed by Wolverhampton with 732.
Where are the DB Roberts offices?
The seven DB Roberts offices, by town:
- Emstrey: 6a The Professional Quarter, Shrewsbury Business Park, Emstrey, Shropshire, SY2 6LG
- Oakengates: 6 Oxford Street, Oakengates, TF2 6AA
- Shrewsbury: 12 Shoplatch, Shrewsbury, SY1 1HL
- Stafford: 18 Salter Street, Stafford, ST16 2JU
- Telford: 56 Southwater, Telford, TF3 4DE
- Wellington: 30 Market Street, Wellington, TF1 1DT
- Wolverhampton: 18 Darlington Street, Wolverhampton, WV1 4HW
