Trusted Agent profile
★★★★★
1,623 reviews across 2 offices and 2 platforms
Dandara East Scotland has two offices, in Edinburgh and Dalkeith. Together they have 1,623 reviews on two platforms, rated 4.8 out of 5 overall.
Dandara East Scotland's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotBest Move We Ever Made To Hazelwood
The quality of our new home. The sales staff and customer care were first class.
We're delighted to hear this, thank you so much for taking the time to leave a review. Wishing you all the best with your new Dandara home.
5/5
TrustpilotThe team were professional
The team were professional, quick and efficient in dealing with the rent review and implementation.
Thank you for taking the time to leave a review, the team will be delighted with your feedback.
5/5
TrustpilotPaul @oak was wonderful
Paul @oak was wonderful. An excellent sales professional who demonstrated customer empathy, calm, cool and welcoming. I would never be tired talking to him. If you need a honest professional for property decision, look no further but talk to PaulNOTE: This is an honest review. Visit Oak to verify Paul personality and marketing skills. He is passionate about customer experience
Thank you so much for taking the time to leave a review, Paul will be delighted with your feedback.
4/5
TrustpilotTake it with a pinch of salt
I absolutely loved working for Dandara & pay was good. I was a welfare officer on site maintaining toilets, kitchen, canteen, dry room etc......only down fall was site manager was full of promises stating I'd have a Job here for the next 8 years as building over 500 houses. Worked a week in hand to find out via text message it was my last day on site. I was absolutely devastated, I'm a loan parent & wasn't even given a weeks notice. I feel Dandara don't support with Mental health either even though they advertised this on they're site. I feel very let down. I even supplied heating for workmen as this wasn't supplied by Dandara. Workmen were very cold when they were on they're breaks. I'm utterly devastated as I met great people.
5/5
TrustpilotGood management of Jersey property.…
Dandara have been managing a Jersey property on my behalf for several years now. From finding a suitable tenant to ensuring that the property is well maintained their service has been efficient and professional.I did consider deducting one star because their management fees are slightly higher than some, but relented because the service is of a high quality.
Thank you for your lovely review, we're delighted the Jersey team has provided such great service.
1/5
TrustpilotDandara is not a word that’s allowed to…
Dandara is not a word that’s allowed to be spoken in our house anymore. From building works to customer service I would happily never hear about them again. Once all the many issues that never get sorted are done I will finally move on from a shambles of a company that have no employee that wants to work there to give a ! To never check msg anything is done right . Worst company I have ever experienced and wish jt was just buying a tv not a house!
We're sorry to hear you're not happy with the service you have received. We're sure the team is working hard to resolve your issues.
5/5
TrustpilotExcellent service
Excellent service. Terri Booth and there team are friendly and helpful. Any issues with the apartment are dealt with quickly and efficiently. Would highly recommend.
Thank you for taking the time to leave a review. That's great to hear, we're delighted you're so happy with our service and the team.
5/5
TrustpilotHighly recommended
In the several years that I have been a customer of Dandara Jersey, I’ve had assistance from Terri, Samantha and Brendan and they’ve been extremely helpful and professional. Everything has been dealt with promptly and followed up to ensure I was satisfied. I would not hesitate to recommend this team.
We're delighted to hear this, thank you so much for taking the time to leave a review.
5/5
TrustpilotGreat communication throughout the…
Great communication throughout the whole process and very helpful in finding us a new home.
Thank you for your great comments, we appreciate your feedback.
5/5
TrustpilotA stress free experience
Buying a Dandara apartment was so simple.This is down to their excellent highly organised sales team who were very professional from start to finish. You are kept updated at every step of the way. Any queries are answered immediately enabling you to be 100% happy prior to your purchase. We felt we were given an excellent one to one service. Dandara even negotiated with a local law firm to offer a very competitive rate for legal fees. Everything is thought of to make your purchase timely, efficient and stress free.Their marketing material is beautifully presented showing apartment layouts, measurements and prices to allow a prospective purchaser to choose the right apartment for their requirements. What you see on the brochure is exactly what you get when the development is finished. Outside areas are beautifully landscaped for every purchaser to enjoy. We bought the apartment as an investment and chose to take advantage of their Property Management Service and Rentals Department which ensures your apartment is let to a suitable tenant. They take care of producing the Tenancy Agreement amongst other things such as arranging annual servicing of boiler, doors and windows, in fact anything that needs attention. This takes away the worry of being a landlord knowing our apartment is well cared for, leaving us free to travel whenever we want.Dandara have thought of everything and I highly recommend them to anyone thinking of buying one either as an investment or to live in yourself.
Thank you for taking the time to leave such a wonderful and comprehensive review. We're delighted you're so pleased with not only the service but your property investment too.
5/5
TrustpilotI have dealt with Terri & Brendan
I have dealt with Terri, Brendan and team @ Dandara for many years and I can say hand on heart that they have been fantastic. Always happy to help at any time and go above and beyond at all times. A really friendly and professional team - thank you guys so much 10/10
We're delighted to hear this, thank you so much for taking the time to leave a review.
5/5
TrustpilotSite delivery team Foxhall Gait, kirkliston
just wanted to put a few lines in to say sincere thanks to the site team at Foxhall Gait. From our first experience of buying the property and the detailed support we received from Carmela, which has been continued by Tracy, and the site team managing to have the property ready on schedule. Stevie, site manager, and John his deputy were and are still so customer driven to deliver a fantastic home. This team have demonstrated a collaborative approach to our customer journey, we want to thank them so much.
Thank you for taking the time to leave a wonderful review. That's great to hear, we're delighted you're so happy with our service and the team.
5/5
TrustpilotGreat customer service
Brendan is an asset to Dandara and nothing is ever too much of an ask. The experience end to end was great, from viewing the property to the end of our lease. He was always on hand for questions and guidance.
We're delighted to hear you had such a positive experience with Brendan, he's a great member of the team. Thank you for taking the time to leave a review.
1/5
TrustpilotWent back for a follow-up viewing of…
Went back for a follow-up viewing of the site, at the pre-arranged time as we had been told to do, just got given the brochures again and was told to go home and look on the website. Gave up viewings at a couple of other houses to fit this in, never again.
Thank you for taking time to leave a review and we’re sorry to hear that on this occasion you are not happy with the service you received. We do appreciate your comments and will continue to learn from all the feedback we receive from our customers. Do get in touch and let us know if there is anything further we can do.
5/5
TrustpilotEfficient
Very efficient is every aspect of the tenancy arrangements. Excellent communication - written, email and verbal - in particular
Thank you for your great comments, we appreciate your feedback.
5/5
TrustpilotGreat customer service
The team at Dandara Jersey have been looking after my rental property for several years, and I have always found them helpful, super-efficient and very customer-focused. Thank you Clair, Brendan, Sam and Terri for your excellent work.
Thank you for taking the time to leave a review, the team will be delighted with your feedback.
5/5
TrustpilotViewing with Alanna
Had a good experience with Alanna at the Grange in Aberdeen. No hard sell, just a relaxed information gathering session. Was able to answer all our questions and queries without hesitation and allowed us to view the show home without interference. Very refreshing.
We're delighted to hear you had such a positive experience with Alanna, she's a great member of the team. Thank you for taking the time to leave a review.
5/5
TrustpilotOn my 3rd rental property from dandara
On my 3rd rental property from dandara. Team so professional and helpful if there are any issues. Brendan, Sam and Terri always go above and beyond.
Great to hear you're so happy with the team! Thank you for taking the time to leave a review.
5/5
TrustpilotThank you Dandara assistant site manager
Today I received my washer in my new Dandara Ashgrove home in Loanhead. Dandara assistant site manager Aaron and his colleague Michal helped install my washer. They are very professional and kind. Aaron also called his colleague Craig to check my heater etc. I couldn't find a way to thank them as they didn't even accept a house drink. So I am writing this review to appreciate their help and thank these wonderful Dandara staff!
We're delighted to hear this, thank you so much for taking the time to leave a review.
5/5
TrustpilotFriendly and helpful
My family and I found this company as we were driving around searching for properties. We located the site office where we met Val. We hadn't booked an appointment but asked if we could see any homes on the off chance. Val took us along to two great properties there and then we were very pleased. Dandara has excellent customer services. Thanks Val
We're delighted to hear this, thank you for taking the time to leave a review.
5/5
TrustpilotWe felt well taken care of from the…
We felt well taken care of from the very start of the process. Mandy who was our point of contact was professional yet empathetic. We were constantly kept up to date on progress of build as we bought off plan and all our questions and emails were promptly answered. Thanks Mandy for being so kind and helpful
Thank you for taking the time to leave a review, Mandy will be delighted with your feedback.
5/5
TrustpilotGreat Customer Service!
From our initial enquiry about property availability through to the reservation of our plot, Andrea Robertson at The Grange has gone above and beyond with her help and support in all aspects of the purchase of our new home. She has kept in regular contact with us and is always available to answer our questions. We very much look forward to her continued assistance as we get set to move into our new property in December.
Thank you for taking the time to leave a review, Andrea will be delighted with your feedback. We're sure you'll be very happy in your new home.
5/5
TrustpilotWe have had our apartment on the…
We have had our apartment on the waterfront for a few years now and the team at Dandara couldn’t be more helpful in looking after things. If anyone wants a reference they can give us a call and we would be more than pleased to give it.
Thank you so much! We're delighted you're so happy with your apartment. Thank you for taking the time to leave a review.
5/5
TrustpilotRentals
Brendan always replies promptly to our emails.
He's a great member of the team! Thank you for taking the time to leave a review.
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Edinburgh has the most, with 1,591 reviews rated 4.8 out of 5, followed by Dalkeith with 233.
