Trusted Agent profile
★★★★★
1,623 reviews across 2 offices and 2 platforms
Dandara East Scotland has two offices, in Edinburgh and Dalkeith. Together they have 1,623 reviews on two platforms, rated 4.8 out of 5 overall.
Dandara East Scotland's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotA great experience all round
A great experience all round! Jo and Catherine at Towerlands Park were extremely helpful. Both very knowledgeable with all our (sometimes silly) questions. Would 100% recommend.
We're sure they weren't silly questions at all, the team are always happy to help with any questions you may have. Thank you for taking the time to leave a review.
5/5
TrustpilotGreat customer service
Great customer service Excellent specificationsOverall excellent
Thank you for taking the time to leave a great review.
5/5
TrustpilotVery lovely lady who showed me round beautiful houses and friendly service
Very lovely lady who showed me round. I am very interested in buying one of the two larger show homes
We're so pleased to hear that and hope to welcome you back soon.
1/5
TrustpilotFurther to my previous review- damp
Further to my previous review- damp, mould, etc... Email from Dandara 13th AUGUST stating someone would attend re issues earliest 12th SEPTEMBER. Yesterday 12th September phone call at 9am cancelling this appt that I'd waited a month for as operative was POORLY. Assured Amy! would be in touch directly to rebook. Not heard diddly squat, not even a courtesy email. Mould is now up the stairs- AVOID THESE COWBOYS. ONCE THEY HAVE YOUR MONEY THEY TREAT YOU LIKE DIRT. I despise these so called replies- they mean nothing. All I have received from 'Amy' today are 2 emails that 'recall' emails...I have no idea what that means? All I have received are previous emails stating 'Amy Wells would like to recall the message' Absolute charlatans. AVOID THIS COMPANY LIKE THE PLAGUE. INREPONSE TO THEIR WHOLLY INADEQUATE REPLY THAT JUST TICKS THEIR REPLY IN 48 HRS GUFFAmazing reply- so a company the size of Dandara has ONE person who deals with post move in problems, you wait a month to see him, then are cancelled on the day as he's unwell and there is no one else in the whole company who can fill in- SPEAKS VOLUMES ABOUT THEIR AFTERSALES. DO NOT TRUST THEIR SALES PEOPLE, WHO ARE LIARS ON COMMISSION AND WOULD SELL THEIR GRANDMAS IF IT PAID THEM - MOST IMPORTANTLY DO NOT BUY THEIR SHODDY, MOULD-INFESTED HOUSES. 4 STAR BUILDER- IT'S CORRUPT. WHO'S GETTING BACKHANDERS HERE? WORSE MISTAKE OF MY LIFE. THIS WAS A DOWNSIZE MOVE AND I RUE THE DAY I EVER PUT MY TRUST IN DANDARA- ABSOLUTE AND UTTER CHARLATANS.
We're extremely sorry for the delay you've experienced this week. Unfortunately our operative was unwell, something we can not foresee and we are doing everything we can to rearrange as soon as possible.
5/5
TrustpilotA very pleasant
A very pleasant, friendly and informative viewing. Wonderful staff
Thank you for your kind review
5/5
TrustpilotGreat customer service at Saxon park
Jo and Kelly have made buying a house at Saxon Park, Biddenham incredibly easy. They are always quick to respond to emails and reliably answer any questions I have. It has been really exciting watching my house being watched and I am assured that Jo and Kelly's continued help will make the moving in progress seamless.
Thank you for your kind review. They are a great team and will continue to make your move as stress free as possible! Congratulations on your new home.
5/5
TrustpilotShakira was very welcoming
Shakira was very welcoming and took time to take us around the show homes explaining many of the features of the property and the development itself.
Thank you for your kind review, Shakira will be delighted with your feedback.
5/5
TrustpilotRecently bought a property at fontwell…
Recently bought a property at fontwell meadows. Initially went to look at a particular house, after chatting with them they recommended another style house and from the minute we walked in we loved it. Ashley, Tracy and Jo were all wonderful and so helpful from start to finish. Thank you
We're delighted you had such a great experience, thank you for taking the time to leave such a good review about Ashley, Tracy and Jo.
5/5
TrustpilotBuying a house, effectively
Just visited fontwell meadows what a lovely experience ,thank you
Thank you for your kind review
5/5
TrustpilotGreat experience from start to finish.
Great experience from start to finish.I requested further information in relation to a rental property (in Jersey) I seen online and very quickly received an email from Brendan with the information I was looking for. From then on Brendan was extremely responsive, helpful and diligent and I have now signed the tenancy agreement and await my entry date. I would highly recommend using Dandara (and Brendan) as estate agents.
We're delighted to hear you had such a positive experience with Jo, thank you for leaving such a great review.
5/5
TrustpilotProfessional Team
The team I deal with always respond quickly and professionally. They are also personable and easy to deal with.
Thank you for leaving such a great review.
5/5
TrustpilotExcellent customer service provided…
Excellent customer service provided from Shakira👍
We're delighted to hear you had such a positive experience with Shakira.
5/5
TrustpilotGreat customer service
We visited a beautiful bungalow in Balla Isle of Man. Helen was really kind and friendly. We couldn’t have been made to feel more welcome.
We're delighted to hear you had such a positive experience with Helen and hope to welcome you back soon.
5/5
TrustpilotGreat Experience
Helen was incredibly helpful and knowledgeable 🙂
We're delighted to hear you had such a positive experience with Helen, thank you for leaving a review.
5/5
TrustpilotOutstanding service from Jo
Outstanding service from beginning to end at Saxon Park with Jo. Jo was incredibly knowledgeable, thoroughly answered all our questions, and even suggested tailored solutions for potential challenges. Truly first-class throughout, I highly recommend! Thanks, Jo!
We're delighted to hear you had such a positive experience with Jo, thank you for leaving such a great review.
5/5
TrustpilotPurchasing our first home
Looking to purchase our first home. Saw the dandara show home very happy with quality of their work. Helen was very helpful with all questions we had in our minds.
We're delighted to hear you had such a positive experience with Helen, thank you for leaving a review.
5/5
TrustpilotLooking to purchase our first home
Looking to purchase our first home. Went to the showroom - which was so pretty. We met Helen and she has just been so helpful with our house journey.
We're delighted to hear you had such a positive experience with Helen, thank you for leaving a review.
5/5
TrustpilotBest experience by far!
Had probably the best experience ever with a sales team down at Saxon Park. Super friendly and helpful, thank you so much guys!
Thank you for taking the time to leave such a lovely review, we hope to welcome you back soon.
5/5
TrustpilotVisited Saxon park
Visited Saxon park, was very impressed with the site and the staff were extremely helpful
Thank you for taking the time to leave such a lovely review, we hope to welcome you back soon.
5/5
GoogleNew development
5/5
TrustpilotOutstanding help finding an apartment
Signed up with Dandara as one of 5 agencies to look for a property in Jersey, of which 3 responded. Brendan was one of them: he contacted me about a couple of possibilities and showed me around them both. He was helpful, informative and realistic about the state of the market and although I liked one of the properties, there was prior interest and I didn't get it. I asked to be kept in mind for anything similar but wasn't expecting a miracle. Two weeks later, Brendan called me out of the blue to say that the prior interest had had to withdraw. A week further on, the contract is signed and I'll be moving in a few weeks from now - I'm delighted. It is rare to encounter this combination of active communication/personal service, integrity and market knowledge and I can wholeheartedly recommend Brendan and Dandara to anyone looking for a property in Jersey.
We're so pleased to hear that! Thank you for taking the time to leave such a great review, we’re delighted Brendan was able to help. Enjoy your new home.
5/5
Trustpilot5 Stars for Helen
From the very first email, Helen has been fantastic. She is a true asset to the Dandara team, always making you feel welcome and going out of her way to help. She has genuinely made our experience of buying our first home together an absolute joy.
We're so pleased to hear that and congratulations on your new Dandara home! Thank you for taking the time to leave such a great review.
1/5
TrustpilotSo many issues where to start..
So many issues where to start... You are supposed to spot everything to do with windows, carpets, sanitary ware, kitchen in a 7 day period- they make you sign a form before they hand over the keys- is this even legal? Fine at first but once you have completed initial NHBC questionnaire their tune changes overnight. I am shocked and so appalled that I no longer want to live in my house- notice I no longer think of it as home. I have green and black mould in the living room, hall and hall cupboards- despite doing as advised- trickle vents open, windows almost permanently open, fans used and all washing dried outside. There is only me showering and breathing. Have contacted them on numerous occasions, via site manager initially who just told me that it had rained a lot. Emails to customer care generate auto responses- the only proper response I've had was after I made a complaint about front grass and the courtesy cut I received because it was too long for me to cut- they churned up the grass and left deep channels of top soil showing- I was informed it was my fault as I had not maintained it properly!!!I have mould upstairs too- not in the ensuite or bathroom but in the bedroom- the windows are permanently open and the mould is on the skirting boards- no furniture in front. The next door house which is unsold has had all its skirting boards removed and the plaster stripped from the walls - I saw them covered in green mould in the skip outside. When I pointed this out, I was told this was a different issue as the heating hadn't been on!!! It's summer- no one here has had their heating on. I moved from a newbuild house to this one and I had no mould issues there- and I moved in in Dec 2019 in the depths of a wet and cold winter- then lockdown when everyone was trapped at home. It's their attitude that gets me- beware once they have your money they just don't care. I will never buy a Dandara house again and I would advise others to avoid them too. I have been here less than 3 months and I can't wait to get away.
Thank you for your feedback, we’re sorry to hear you’re not happy with the service you have received. We understand the team has been in touch to provide further updates and clarity on how any issues will be rectified moving forward.
5/5
Trustpilot'The Willows', Willington - Dandara Homes
At the time of writing, 'The Willows' development is at its very early first release stage, selling off-plan.We reached out to the sales team to gain further details and, despite not yet having our property on the market, received a very positive response from Yasmine who provided all the information we sought and afforded us the time needed to discuss the situation thoroughly.Subsequently we have spoken to Katie, tailoring the conversations to a specific plot and delving further into detail. Again very constructive conversations, with Katie taking the time to gain full understanding of our situation and what we need from a new property; positively acting on feedback from a buyers point of view and giving full transparency to the process of a potential house buy - instilling full confidence.Both Yasmine and Katie are very professional and proactive in their approach and attitudes - indeed assets to their company.If we are in a position to reserve a plot in the near future and a deal can be done, I believe it will be a positive and exciting process. Many thanks for all the assistance received so far and looking forward to potentially finding our future forever home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
Edinburgh has the most, with 1,591 reviews rated 4.8 out of 5, followed by Dalkeith with 233.
