Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotHighly recommend Cussins. Quality build and customer experience
I couldn’t recommend this builder enough. From the first day I rang the sales number to enquire about a property to now being happily settled in my lovely new house for two months. It’s been a stress free, enjoyable experience throughout. Carol Norman (sales) is an absolute credit to this company. She has been so very helpful and caring, never pushy and always goes that extra mile for her customers. Thank you for all your support throughout this process Carol 🙌 can’t thank you enough!Keith (site manager) also gets a big shout out. So approachable and reliable. After being in my new property for 7 days I presenting Keith with a small, minor lists of snags. Keith was straight onto them, with the majority rectified within hours. Thanks Keith!My third big shout out goes to Matthew. Such a nice guy that will do anything to help you out, always with a cheery smile on his face. Having previously purchased a new house from another builder, Robertson’s homes, I couldn’t stress enough how much of a case of chalk and cheese my experience has been throughout my home purchase joinery. I would highly reccomend summerson place and Cussins from not only a high q build quality perspective but also from a general new home buying experience. The operational team at Summerson place being the real jewel in this company’s crown. 5⭐️
Kevin · 16 August 2024 · Cussins Ltd Wark
★★★★★ 5/5
TrustpilotCussins riverside south shields
When we first realised cusssins were building new homes on the riverside we knew immediately we just had to have one . From sending our 1st email to finally signing we were informed every step of the way how the process would work . Caroline from the sales office has been amazing throughout, answers emails promptly and calls when she has more information. Buying from plan can be scary but everything was always explained to us and we are looking forward to receiving our new home next month and enjoying those amazing river views .Thank you Caroline and Cussins
Mrs · 15 August 2024 · Cussins Ltd Wark
★★★★★ 2/5
TrustpilotGreat homepage - poor reality!
It's true that Cussins builds in beautiful areas, but with poor quality. Important information was not passed on during the sale so we had some negative surprises. With a better quality control and a bit more foresight a high rate of frustration could be avoided and Cussins would be able to earn even more money. The Cussins homepage promises a lot - the reality is a different.
Phil · 6 May 2024 · Cussins Ltd Longframlington
★★★★★ 5/5
GoogleWe have recently bought here. We love our new home and have found all communication through the purchase process to be excellent. Carol in the show home is very friendly and knowledgable !
Keith · 2 May 2024 · Cussins Ltd Darlington
★★★★★ 4/5
GoogleJust went too pick up an armchair we bought on the market place lovely new estate
Lilian · 30 April 2024 · Cussins Ltd Longframlington
★★★★★ 5/5
GoogleFantastic after sales and Carol is brilliant 👏 …
Patricia · 28 March 2024 · Cussins Ltd Darlington
★★★★★ 1/5
GoogleSite manager is useless hopefully he’s left now. Told him about the list of snags and nothings been done. They quick to take your money but don’t want to fix anything.
Jon · 28 March 2024 · Cussins Ltd Darlington
★★★★★ 5/5
TrustpilotMy move went smoothly
My move went smoothly, and the aftercare service was second to none, the site manager couldn't help us enough and all faults were fixed within days. Carol in the sales office was brilliant and so patient with us as we couldn't make our minds up. Love the house and feels like home.
Patricia · 27 March 2024 · Cussins Ltd Longframlington
★★★★★ 5/5
GoogleRating only, no written review.
Jackie · 26 March 2024 · Cussins Ltd Longframlington
★★★★★ 5/5
TrustpilotWe can only Speak as we Find
As we enter the last quarter of our 2 Year Cussins New Build Warranty ( having moved in on 30 September 2022 ) we wanted to take the opportunity in sharing our experiences to date which have, contrary to others’ views on this Development, been extremely favourable.From our initial telephone dealings with Carol Mcelvanney in the Alnwick office pre completion through to our face to face liaison with Carol Norman Sales Advisor and the Site Manager Keith Wishart and latterly Cherie and Sylvia within Customer Services, we have been more than satisfied with the Cussins Service since acquiring our new home back in our native North East.All the above have made the traumatic experience / processes of moving home more tolerable and would compliment them all in contributing to our dream move home in our lovely Juniper property.Thanks again to you all and as we’ve subsequently titled the Review “ We can only Speak as we Find “
Karen · 8 March 2024 · Cussins Ltd Longframlington
★★★★★ 1/5
TrustpilotWoeful after sales care
As in line with the other reviews, they bend over backwards pre-sales, but their after sales is truly atrocious. 4 years on & we are still dealing with our snag list.
KB · 15 November 2023 · Cussins Ltd Longframlington
★★★★★ 1/5
TrustpilotDon’t believe the hype in Cussins…
Don’t believe the hype in Cussins marketing material once they’ve had your final balance they’re not interested they leave all of the quality control for the customers once they’ve moved in.
Gerald · 13 November 2023 · Cussins Ltd Longframlington
★★★★★ 1/5
TrustpilotCussin's don't value their customers
Cussin's don't value their customers. Surrounding gardens drain into my property. This means my garden is frequently unusable. They have said that as the garden was built according to the plans the matter is closed. This is just one aspect of the terrible customer service I've experienced. Cussin's have no ambition to complete homes on time or finish the snagging process. I regret ever getting involved with them.
Tom · 23 October 2023 · Cussins Ltd Longframlington
★★★★★ 4/5
GoogleRating only, no written review.
Mark · 14 June 2023 · Cussins Ltd Longframlington
★★★★★ 5/5
GoogleRating only, no written review.
Jackie · 14 June 2023 · Cussins Ltd Longframlington
★★★★★ 2/5
TrustpilotAward winning ??? Very questionable
The house itself is lovely, and leading up to closing the deal the service was fantastic. However, the post sale after care is shocking ! Six months in and my28days snagging list has to yet be completed. Builders show up late at best that’s if they show up at all, the French doors haven’t been sealed off properly soA brand new properly of 300k has mould barely six months into being lived in. No painters or decorators have showed up. I’ve escalated a million and one different issues to the customer care team who consistently respond that they have “escalated the issues to the sight manager” then never hear from them. Absolutely horrific customer care post sale, why should they care now anyway they’ve got the money ! .. the above are just a fraction of the issues which we faced post moving in the list goes on !!! Personally I wanted to go for trusted and “award winning” builders at this rate I might as well have went for the cowboys persimmons !
Nahla · 18 April 2023 · Cussins Ltd Longframlington
★★★★★ 1/5
GoogleTurned up at 10 am when it was supposed to be open. Waited 20 minutes and nobody turned up. Looks like no show homes anyway, a waste of time coming.
Tandava · 14 April 2023 · Cussins Ltd Longframlington
★★★★★ 4/5
GoogleRating only, no written review.
Mark · 14 April 2023 · Cussins Ltd Longframlington
★★★★★ 5/5
GoogleLovely place
Dean · 14 April 2023 · Cussins Ltd Longframlington
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
