Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotOur dream home
Being local to the area I was extremely interested in the Eccleston Park development in backworth and decided to pop into the sales office to make enquiries. From day 1 Lauren has been a breath of fresh air and has made the entire experience as simple and care free as possible. She was able to recommend a great estate agent to list our current property and her expertise in the property market have helped every step along the way. We have now reserved our dream home and look forward working with Lauren when making our choices over the coming months. Thanks again Lauren for all your help.
Jay · 30 August 2025 · Cussins Ltd South Shields
Agent replied · 3 June 2026
Hi Jay. Thank you for your review. We're delighted to hear such positive feedback regarding Lauren and that she's been able to assist you throughout the reservation process. Thrilled you've purchased your dream home at Eccleston Park, and we wish you many happy years ahead.
★★★★★ 5/5
TrustpilotSmall family building firm with a great…
Small family building firm with a great service from Carol and Keith on site.
Anne · 29 August 2025 · Cussins Ltd South Shields
Agent replied · 3 June 2026
Hello Anne. Thank you for your review and were thrilled you are happy with the service provided by Carol and Keith.
★★★★★ 5/5
TrustpilotReview of Our Experience with Summerson Place, Darlington
We are in the process of purchasing a home at the Summerson Place site in Darlington and, although we haven’t yet completed, I wanted to share how exceptional the service has been so far.
Jason · 29 August 2025 · Cussins Ltd South Shields
Agent replied · 3 June 2026
Hello Jason. Thank you for taking the time to leave such a detailed and kind review. We fully appreciate buying a home can be a stressful time, and we're delighted with your kind words regarding Carol and her help and support throughout the process. Upon completion, we wish you many happy years at Summerson Place.
★★★★★ 5/5
TrustpilotMy first house…
Just bought my first house through Cussins at Summerson Place. Really happy with the service I have received, specifically from Carol and Keith, the site manager. Buying your first house can be a scary prospect, but I was kept well informed and updated throughout the build, from foundations to completion. So far, the quality seems really good, and any small snagging issues have been sorted in a timely manner. Overall, I would absolutely recommend Cussins to anyone looking for a new build without having to worry about the quality of the finish.
Rob · 28 August 2025 · Cussins Ltd South Shields
Agent replied · 3 June 2026
Hi Rob. Thank you for your review. We're thrilled your happy with your purchase and Carol and Keith were able to offer support and advice throughout the process. Delighted your happy with with the quality of your home, and we wish you many happy years at Summerson Place.
★★★★★ 5/5
TrustpilotCarol Norman was a star
Carol Norman was a star! Helped us choose all fixtures and fittings, followed up on delivery and generally kept us in the picture every step of our move and settling in. Keith (site manager) was also great, helped us with all of the working of the house and was always there for us when we had a question about heating etc. Also helped us move lots of poor soil and rubble from our garden. From Sheila Galloway
Norman · 26 August 2025 · Cussins Ltd South Shields
Agent replied · 3 June 2026
Hello Sheila. Thank you for talking the time to leave a review. We're delighted Carol was a 'star' and provided a fabulous service along with site manager Keith and he was able to assist with the removal of top soil and rubble. We wish you may happy years at Summerson Place.
★★★★★ 5/5
TrustpilotBeautiful House…
I went to look at the show home on this estate (Eccleston Park) and was really impressed with what I saw. Lauren was incredibly helpful in showing me round and was able to answer all of my questions in full.
Pink · 25 August 2025 · Cussins Ltd South Shields
Agent replied · 3 June 2026
Hello. Thank you for taking the time to leave a review & we're pleased you liked what you saw at Eccleston Park and Lauren was able to assist you. We're sorry the moving times did not work for you but overall you had a great experience.
★★★★★ 5/5
TrustpilotWe visited the show house at Eccleston…
We visited the show house at Eccleston Park recently and were really impressed with the quality and finish of the property. Lauren was extremely helpful and was able to answer all our questions. We aren’t yet in a proceedable position but will be back when we are.
Amy · 24 August 2025 · Cussins Ltd South Shields
Agent replied · 3 June 2026
Hi Amy. Thank you for your kind review and we're delighted you were impressed with the quality and finish of our homes. Amazing comments and that Lauren was able to assist you with your initial questions. Please do visit again when your ready, Lauren will be delighted to assist you.
★★★★★ 5/5
TrustpilotBuying at Burgham Park
Fantastic experience from start to finish.
Karen · 24 August 2025 · Cussins Ltd South Shields
Agent replied · 3 June 2026
Hello Karen. Thank you for your review and kind words regarding Zoe. We're thrilled she's been able to assist you and you're now in your new Cussins home - enjoy!
★★★★★ 5/5
TrustpilotWe had a great experience buying our…
We had a great experience buying our first home, Carole was amazing who looked after us.
Megan · 22 August 2025 · Cussins Ltd South Shields
Agent replied · 3 June 2026
Hi Megan. Thank you for taking the time to leave a review. We're delighted Carol was able to assist you and any snagging issues were resolved quickly. Enjoy your new Cussins Home.
★★★★★ 5/5
TrustpilotWe have had a fantastic experience…
We have had a fantastic experience buying from Cussins. Carol was fantastic and answered any questions we had promptly. The workmanship of the house is to a high specification and any small snagging issues (which is expected of any new build) were dealt with amazingly quickly! Would highly recommend!
Jools · 22 August 2025 · Cussins Ltd South Shields
Agent replied · 3 June 2026
Hello Jools. Thank you for your review and kind words regarding the workmanship and specification of our homes. We're thrilled Carol was able to assist you and you've had a fantastic experience purchasing your Cussins home.
★★★★★ 5/5
TrustpilotAn excellent service
Wendy was so helpful and patient with us on our visit.
Diane · 21 August 2025 · Cussins Ltd South Shields
Agent replied · 3 June 2026
Hi Diane. Thank you for taking the time to leave a review. We're thrilled Wendy was able to assist you and made your decision as easy as possible. We look forward to welcoming you to Debdon Falls.
★★★★★ 5/5
TrustpilotBackworth Eccleston Park
Chloe · 19 August 2025 · Cussins Ltd South Shields
Agent replied · 3 June 2026
Hi Chloe. We're delighted you've had a positive experience with Cussins so far and Lauren has been helpful and made you feel at ease. Also thank you for your kind words regarding our options available and standard of our properties. We look forward to welcoming you to Eccleston Park.
★★★★★ 5/5
TrustpilotA-Class Service
I visited the Cussins showroom and beautiful showhomes on Sunday and found Carol extremely helpful and knowledgeable. She helped me narrow down my search based on what I’m looking for from a property after initially feeling overwhelmed by choice. She took me in to the showhomes and had a lot of time for me and my many questions. Once I’m in a position to move forward I will be back!
Amanda · 19 August 2025 · Cussins Ltd South Shields
Agent replied · 3 June 2026
Hello Amanda. Thank you for your review and we're thrilled Carol was able to assist you initially with some advice and information. Please do visit Carol when you're ready and she will be delighted to assist you.
★★★★★ 5/5
TrustpilotA lovely place to live
We decided to move to Darlington and had looked at a lot of different property types in the area before we visited Summerson Place. We were very impressed by the quality of the builds and the generous outside space. Carol was very friendly, attentive and helpful and we decided to buy. Despite a prolonged sale of our existing home, Carol supported us throughout and kept us posted. When we moved in there were some inevitable snags but these were all fixed by Keith and his team within days. Summerson Place is a lovely place to live with a lot of great amenities within walking distance. We are delighted with our choice and would not hesitate to recommend Cussins and Summerson Place to any prospective buyers.
David · 28 July 2025 · Cussins Ltd South Shields
★★★★★ 5/5
GoogleGreat experience dealing with Caroline from the riverside development. Friendly, knowledgeable and kept upto date throughout the process despite our chain collapsing a few times I found them patient and understanding and so glad we made the move as we love living here ! Would recommend and buy again with Cussins.
Nathan · 23 July 2025 · Cussins Ltd South Shields
★★★★★ 5/5
GoogleWe are really happy with our Cussins home, there were some snags however these were sorted in a timely manner. Thanks to Carol sales advisor and Keith site manager who have both been extremely helpful
Karen · 25 April 2025 · Cussins Ltd Darlington
★★★★★ 5/5
TrustpilotRiverside South Shields
Riverside, South Shields:
Daniel · 22 April 2025 · Cussins Ltd Longframlington
★★★★★ 5/5
GoogleGreat show house and fantastic staff
John · 12 February 2025 · Cussins Ltd South Shields
★★★★★ 1/5
TrustpilotUnbelievably Bad
Three pages of snagging on a new Cussins home ( 5 years ago) was bad enough, particularly when the initial response to defects was “that’s normal”. Some were relatively minor but multiple water leaks, incorrect wiring and blocked toilet due to incorrect design were serious. However, biggest issue is now external brickwork gaps (up to 5mm) which developed after snagging period. Despite having an independent report that the defects are structural the worthless (unless the house falls down) 10 year warranty doesn’t cover the repair cost and Cussins aren’t interested (when you eventually talk to them) as they only built the house and are not responsible for the warranty after the snagging period. No new house builder is without issues, but Cussins take things to a new level.
Mr · 24 January 2025 · Cussins Ltd South Shields
★★★★★ 5/5
GoogleRating only, no written review.
Anthony · 26 December 2024 · Cussins Ltd South Shields
★★★★★ 5/5
TrustpilotCussins Summerson property
This was our first time of searching property in the UK. When we lost way to go another property site. Carol Norman was very helpful to give us how to get the site and invite us warmly to see properties in Summerson Place. After finished the original site visit, we went to Carol’s office to do site visit. Carol was very friendly, and helpful to tour their properties and patiently answered our queries We were impressed by the quality of the property and location and decided to make a purchase on that day. Carol also closely followed up the purchase process and made many valuable suggestions related to the interior decoration.Keith (site manager) is also very helpful and promptly followed up the list of snagging report even though we were not in the UK. When we came back the UK. Carol and Keith explained the operation of houses’ utilities in details and followed up minor defects raised by us. Overall speaking, we are very satisfied with this purchase.
Sam · 24 November 2024 · Cussins Ltd Longframlington
★★★★★ 5/5
TrustpilotAmazing Riverside Development
Amazing.. It’s my first sole purchase and I have to say I was petrified. As soon as I engaged with Caroline at the Riverside development she made me feel such at ease and has been absolutely brilliant. She has helped me all the way with options for kitchens etc and colours and basically made me feel more than just another sale. The quality of the build is excellent and everything is very high end not cheap and nasty as with some other builders. I get emails with updates on how the build is going which is really good. I am so looking forward to moving in to the property. Thank you Caroline and Cussins.
Sharon · 25 August 2024 · Cussins Ltd South Shields
★★★★★ 5/5
TrustpilotA house-building developer that's stand out.
Great house, good layout, quality fitments, lovely location, good build quality - and best of all personal service from Cussins both during the build and afterwards, the latter being a big selling point for us.
Dorothy · 24 August 2024 · Cussins Ltd South Shields
★★★★★ 5/5
TrustpilotExcellent customer service throughout…
Excellent customer service throughout the whole purchasing process. It can be stressful but the Cussins staff went out of their way to make the process as smooth as possible. Zoe our sales agent was excellent, very knowledgeable and gave great attentive service throughout. Carol the sales administrator was also excellent getting the solicitors and admin over the line to keep us sane! We've had new houses previously but this one is far superior in the quality of the content, style of property and estate layout. The ability to flexibly upgrade the house was very attractive to us as the choices provided by Cussins were wide ranging. It meant the house was turnkey ready on completion without need to hire contractors after moving in. Like all new houses there can be teething problems but Cussins have been excellent following up and resolving any issue without delay.
Caroline · 19 August 2024 · Cussins Ltd Longframlington
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