Cussins Ltd Longframlington reviews

★★★★★ 5/5

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Cussins beautiful timeless homes

I recently visited the Cussins development at Eccleston Park in Backworth and instantly fell in love with The Rosemary. The property has a beautiful, timeless style that really stood out to me and felt like somewhere I could truly call home. A huge part of my positive experience was thanks to Lauren. She is an exceptional salesperson and an absolute credit to Cussins. From the moment I arrived, she made me feel completely comfortable and welcome. Lauren has a warm, approachable manner and took the time to understand what I was looking for without ever being pushy or applying any pressure. Her knowledge of the development and the properties was outstanding. She answered every question confidently and thoroughly, providing helpful information while allowing me the space to make my own decisions. Lauren struck the perfect balance between being attentive and respectful, which made the whole experience enjoyable and stress-free. Fast forward a few weeks and I’ve reserved my new home with my house under offer!

Sarah · 9 June 2026

★★★★★ 5/5

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We’re getting genuinely excited about our new Cussins home

We’re getting genuinely excited about our new Cussins home, and if it oozes the same quality as the Eccleston Park show home, we’re in for a real treat. From day one, the Cussins experience has stood out. The homes speak for themselves, but the people behind them make the journey even better. Lauren has been a brilliant representative of the company: knowledgeable, patient, well‑organised and genuinely enthusiastic. She’s made the whole process feel smooth, clear and enjoyable. Before choosing Cussins, we’d visited a few other new‑build developers, and the sales approach elsewhere honestly put us off buying altogether. The contrast with Cussins has been night and day, professional, welcoming, and refreshingly honest. Our choices appointment was long with a lot of decisions to make, but nothing was too much trouble. Everything was explained clearly, guidance was offered without any pressure, and we always felt fully informed. Communication has been spot‑on, and we’ve been kept updated at every stage so far. Buying a new build can feel overwhelming, but Cussins, and Lauren in particular, have made it genuinely enjoyable. It’s left us feeling confident, reassured and excited about the home we’re creating. Couldn’t recommend Cussins highly enough, and we’ll update this review as the journey continues.

Mr · 8 June 2026

★★★★★ 5/5

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Excellent experience start to finish

We recently purchased a Cussins home at Summerson Place. Carol and Caroline in the sales office were friendly and transparent throughout, and supportive regarding the sale of our previous home. Our home demonstration the week before we moved was a positive experience, as we were able to see the house inside for the first time, and the site managers Keith and Alan were both helpful in explaining the finer details of our new home. Our move day was a special and memorable day thanks to the Summerson Place team. The overall build quality and finish of the property is excellent, and both Keith and Alan have been helpful in identifying and rectifying the few snags we have experienced. This was our first purchase of a new build home, and everyone involved at Cussins has made this a positive experience and ensured we are settling in well.

Lewis · 21 April 2026

★★★★★ 5/5

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Reserving our home

My partner and I have recently reserved a home at Eccleston Park and I wanted to share my experience so far. From the outset, the process has been smooth, well-organised, and reassuring. Previously buying a Persimmon home, the experience we’ve had so far with Cussins has been far superior! A special mention has to go to Lauren, who has been absolutely fantastic throughout. She has been incredibly helpful, responsive, and knowledgeable - taking the time to guide me and my partner through every step of the reservation process and ensuring everything was clearly explained. Her support has made what has previously been a stressful experience feel straightforward and exciting. I did visit another site’s show homes, and while it provided a useful comparison, the level of warmth and engagement I’ve experienced at Eccleston Park has really stood out in a positive way. Overall, I’m very pleased with my experience so far and would happily recommend Lauren and the team based on the professionalism, communication, and customer care we’ve received!

Molly · 7 April 2026

★★★★★ 5/5

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Summerson Place

Carol at Summerson Place has been fantastic since reserving our home. She’s been so supportive and kept us updated the whole way through. All our queries she has liaised with the site manager and got us the answers. We’re always kept upto date on progress of the build and photos. We’re really excited to get moved in and start making the build our home.

H · 7 July 2026

★★★★★ 5/5

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We had a great experience with Cussins

Firstly, I don’t usually do reviews but I felt this was deserved. We had a great experience with Cussins, and a huge part of that was down to Carol. She was always available whenever my partner and I needed anything and consistently kept us updated throughout the whole process. Carol chased the chain from start to finish and, even when others weren’t doing what they should have been, she was straight on it. She always knew exactly where things stood and made the whole process much easier and less stressful. Extremely helpful, professional and reliable. We’d definitely recommend Carol and Cussins!

Matthew · 19 September 2026

★★★★★ 5/5

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Debdon Falls

We’re buying a house on the Debdon Falls development at Rothbury and Wendy is a real asset to Cussins. She is always available and responsive to any queries. She is knowledgeable and very helpful. Having never bought a new build property before she has guided us through the process and we are very grateful for her help.

Susan · 11 July 2026

★★★★★ 5/5

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Zoe and Andrew

Zoe has been fantastic at guiding and supporting me through the process of buying my own home. She is very friendly and has offered me the best advice throughout the whole experience. She is on hand to answer any questions I had and would provide quick responses. Andrew has been my site manager and has also been very supportive and friendly. I feel both Zoe and Andrew have gone beyond expectations and have provided the absolute best service. All the people working on site are friendly and I have had no issues. I highly recommend.

Laura · 2 August 2026

★★★★★ 5/5

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We have just revered a property at…

We have just revered a property at Eccleston Park, although we are yet to complete, the service we have received from Lauren has been outstanding. With quick timelines due to the property being ready quickly, she has been very supportive providing us advice with all things selling and purchasing a house. She has gone above and beyond, even staying late to give us the time to choose the perfect options for our home. Lauren has been genuinely excited for us and has made the start of this process enjoyable!!

Beth · 14 November 2025

★★★★★ 5/5

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Buying a new home at Summerson Place

We have visited a few new developments recently, today visiting Summerson Place was exceptional. Carole was welcoming, listened to our requirements. We visited again later in the day, to ask more questions, look at the properties again and Carole gave us the information we needed and nothing was too much trouble. The Cussins Homes are finished to a high specification and suitable for modern living, we can't wait to move in. Thank you Carole for your understanding, time, expertise and trouble.

Alison · 31 August 2025

★★★★★ 5/5

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We recently had the pleasure of dealing…

We recently had the pleasure of dealing with Carol, the sales advisor at Summerson Place, and we cannot praise her enough. From our very first visit, Carol was incredibly welcoming, knowledgeable, and genuinely invested in helping us find the perfect home. She guided us through every step of the process with patience and professionalism, answering all of our questions and making what could have been a stressful experience feel seamless and enjoyable. Her attention to detail and clear communication made a real difference, and it's clear she truly cares about her clients. Thanks to Carol, we felt supported and confident throughout our journey with Cussins, she’s a real asset to the team at Summerson Place.

Linda · 31 August 2025

★★★★★ 5/5

Trustpilot

Our dream home

Being local to the area I was extremely interested in the Eccleston Park development in backworth and decided to pop into the sales office to make enquiries. From day 1 Lauren has been a breath of fresh air and has made the entire experience as simple and care free as possible. She was able to recommend a great estate agent to list our current property and her expertise in the property market have helped every step along the way. We have now reserved our dream home and look forward working with Lauren when making our choices over the coming months. Thanks again Lauren for all your help.

Jay · 30 August 2025

★★★★★ 5/5

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Carol Norman was a star

Carol Norman was a star! Helped us choose all fixtures and fittings, followed up on delivery and generally kept us in the picture every step of our move and settling in. Keith (site manager) was also great, helped us with all of the working of the house and was always there for us when we had a question about heating etc. Also helped us move lots of poor soil and rubble from our garden. From Sheila Galloway

Norman · 26 August 2025

★★★★★ 5/5

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What a beautiful show home at Eccleston…

What a beautiful show home at Eccleston park Backworth. Stunning set up, aesthetically pleasing and overall decorated to a very high standard. Told many friends and family it's definitely worth a visit if they're interested in buying a house especially a cussins one too. Lauren was so lovely and helpful going above and beyond. The dates to move weren't ok for us as a family. Bit disappointed really.

Kimberley · 1 September 2025

★★★★★ 5/5

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Great Customer Service at Debden Falls

We have just moved in to our new Cussins home and the process has been very smooth, largely down to the great customer service provided by Wendy. From our first viewing many months ago Wendy has always been helpful and responsive to our many questions. Taking great care to ensure we had enough time to make our upgrade selections and opportunities to walk the plot before signing on the dotted line. As we lived over eight hours away, Wendy has also been keeping us up-to-date via photos and messages, she is a great asset to Cussins.

Sam · 2 July 2026

★★★★★ 5/5

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Debdon Falls

We have just purchased a house at Debdon Falls, Rothbury and we are delighted with it. Wendy in the sales office made the process very smooth with her expert knowledge and friendly, professional manner. She ensured that our completion went ahead on time without any issues despite us using Scottish and English solicitors! We have been very impressed with the build quality and the Site Manager Chris and Deputy Simon have been approachable and helpful with minor snagging.

Janet · 12 July 2026

★★★★★ 5/5

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Summerson Place

First time buyers at Summerson Place and Carol made things so easy from the start. She’s been great throughout the process and we can’t thank her enough!

Mel · 10 July 2026

★★★★★ 5/5

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A great house buying experience

It is well known that Cussins build good houses but what has made our experience special was Lauren. She is so warm and welcoming and goes above and beyond what is expected. I have seen a few Show Homes in my time but I have never met anyone like Lauren. She is amazing and a real asset to Cussins. Lauren talked us through the drawings for the house and was very good at explaining all the different ones.

Margaret · 18 June 2026

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

We are buying a house through Cussins at the moment and we have been really impressed with the Customer service, level of specification in the house and communication so far. Lauren at Eccleston Park has been so friendly, welcoming and knowledgeable and has communicated clearly in every step of the process so far.

.Angela · 13 December 2025

★★★★★ 4/5

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Burgham Gardens

We recently moved into our house at the Burgham Gardens development. Zoe Hart has been excellent throughout! We have found her to be helpful, efficient and very personable. We are currently at the snagging stage with the house which has been a bit slower than we expected, but hopefully this will be sorted out soon. Overall, we have had a positive experience.

Andrea · 16 September 2025

★★★★★ 5/5

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Fantastic

We are having a fantastic experience with Carol at Summerson Place on the purchase of our new home. From the start she has been so attentive with great communication on the build, regular pictures and no query is too much of a problem and is always answered between her and Keith, the site manager. We are so excited for the rest of the journey of our beautiful new home being built by Cussins.

Fiona · 13 July 2026

★★★★★ 5/5

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Zoe is so lovely

Zoe is so lovely always to hand if we have any questions. We got in super quickly and getting everything sorted was really smooth. We can’t wait to move in and make family memories in the village :)

T · 2 March 2026

★★★★★ 5/5

Trustpilot

Moving into our new home

Moving into our new home has been such a special experience for our family. My mum bought the house, and now me and my brother live here, and we truly couldn’t have done it without Carol. She made the entire journey feel not only smooth, but genuinely delightful and memorable. Carol goes above and beyond in every possible way. She thinks about every detail, no matter how small, and you can really see how passionate she is about what she does. That level of care and dedication made a huge difference to us, and it turned what could have been a stressful process into something really exciting and enjoyable. We also want to mention Alan, who has been incredibly helpful throughout, always ready to assist and make things easier, nothing is too much trouble. They both make an incredible team and you can see why people speak so highly about them. Carol truly made this experience for me and my family. Her support, attention, and warmth are something we’ll always appreciate. We’re so grateful for everything she’s done for us. Rheanna

Alison · 12 April 2026

★★★★★ 5/5

Trustpilot

Exceptional Service

Caroline at Summerson Place has made our experience effortless, and has answered all of our questions and queries throughout the process. We are interested in reserving one of the lovely homes Cussins have to offer and Caroline has taken the time to explain all the details and we can’t wait to continue this process with Caroline’s support. As first time buyers it can be a daunting process but Caroline has made the process extremely pleasant. I would highly recommend purchasing a Cussins home!

Oliver · 8 April 2026