Trusted Agent profile · Longframlington
★★★★★
81 reviews across 2 platforms
Longframlington, NE65 8AB
Part of Cussins Ltd, see every office.
Cussins Ltd's office in Longframlington, at Longframlington, is rated 4.5 out of 5 across 81 reviews on two platforms, including 7 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Cussins Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Longframlington.
Every review we hold for the Longframlington office, from every platform, shown as written. First names only.
5/5
TrustpilotAn excellent service
Wendy was so helpful and patient with us on our visit.
Hi Diane. Thank you for taking the time to leave a review. We're thrilled Wendy was able to assist you and made your decision as easy as possible. We look forward to welcoming you to Debdon Falls.
5/5
TrustpilotGreat experience with Carol Norman at…
Great experience with Carol Norman at Summerson Cussins. She is fab.Loved the attention to detail. Very helpful.
Hello, thank you for your review. We're delighted to hear such positive feedback regarding Carol.
2/5
TrustpilotPoor quality build and customer service…
Poor quality build and customer service don't want to know. The 10 year guarantee is worthless as Marley Risk, who deal with any issues after two years, don't do anything and consistently get one star reviews.
5/5
TrustpilotWe have recently moved into our home on…
We have recently moved into our home on Burgham Park, Northumberland. The Cussins team have made this entire experience an incredibly smooth undertaking. Andrew Martin with his team and Zoe Hart have excelled and delivered a totally professional engagement.
Hello Loraine. Thank you for taking the time to leave a review. We're delighted to hear you've had a smooth experience and that Zoe and Martin have delivered a professional service. We wish you many happy memories at Burgham Park.
1/5
TrustpilotBuy elsewhere
Cussin's have installed a faulty central heating system that has broken in the exact same way 3 times in less than 3 years. Yet its not their problem as we are outside of the 2 year window.
Hello Steve. Thank you for your feedback .We’re sorry to hear about your concerns and appreciate you taking the time to share them with us. We’ve passed your comments onto the relevant teams for their information and to review.
5/5
TrustpilotBrilliant service so far from Caroline…
Brilliant service so far from Caroline at summerson place. Looking forward to our new home very soon!
Hello Brenda. Thank you for your lovely feedback regarding Caroline. We're delighted you've had such a positive experience at Summerson Place, Darlington.
5/5
TrustpilotExcellent customer service throughout…
Excellent customer service throughout the whole purchasing process. It can be stressful but the Cussins staff went out of their way to make the process as smooth as possible. Zoe our sales agent was excellent, very knowledgeable and gave great attentive service throughout. Carol the sales administrator was also excellent getting the solicitors and admin over the line to keep us sane! We've had new houses previously but this one is far superior in the quality of the content, style of property and estate layout. The ability to flexibly upgrade the house was very attractive to us as the choices provided by Cussins were wide ranging. It meant the house was turnkey ready on completion without need to hire contractors after moving in. Like all new houses there can be teething problems but Cussins have been excellent following up and resolving any issue without delay.
5/5
TrustpilotSmall family building firm with a great…
Small family building firm with a great service from Carol and Keith on site.
Hello Anne. Thank you for your review and were thrilled you are happy with the service provided by Carol and Keith.
5/5
TrustpilotEccleston park Backworth
The layout was beautiful in the show home. The design was fantastic too.
Hi Matthew. Thank you for taking the time to leave a review and we're delighted you enjoyed visiting our show home at Eccleston Park. Thank you also for your kind words regarding Lauren. We're sorry the moving dates did not work for you.
5/5
TrustpilotWe can only Speak as we Find
As we enter the last quarter of our 2 Year Cussins New Build Warranty ( having moved in on 30 September 2022 ) we wanted to take the opportunity in sharing our experiences to date which have, contrary to others’ views on this Development, been extremely favourable.From our initial telephone dealings with Carol Mcelvanney in the Alnwick office pre completion through to our face to face liaison with Carol Norman Sales Advisor and the Site Manager Keith Wishart and latterly Cherie and Sylvia within Customer Services, we have been more than satisfied with the Cussins Service since acquiring our new home back in our native North East.All the above have made the traumatic experience / processes of moving home more tolerable and would compliment them all in contributing to our dream move home in our lovely Juniper property.Thanks again to you all and as we’ve subsequently titled the Review “ We can only Speak as we Find “
5/5
TrustpilotBuying at Burgham Park
Fantastic experience from start to finish.
Hello Karen. Thank you for your review and kind words regarding Zoe. We're thrilled she's been able to assist you and you're now in your new Cussins home - enjoy!
5/5
TrustpilotBackworth Eccleston Park
Hi Chloe. We're delighted you've had a positive experience with Cussins so far and Lauren has been helpful and made you feel at ease. Also thank you for your kind words regarding our options available and standard of our properties. We look forward to welcoming you to Eccleston Park.
2/5
TrustpilotGreat homepage - poor reality!
It's true that Cussins builds in beautiful areas, but with poor quality. Important information was not passed on during the sale so we had some negative surprises. With a better quality control and a bit more foresight a high rate of frustration could be avoided and Cussins would be able to earn even more money. The Cussins homepage promises a lot - the reality is a different.
2/5
TrustpilotAward winning ??? Very questionable
The house itself is lovely, and leading up to closing the deal the service was fantastic. However, the post sale after care is shocking ! Six months in and my28days snagging list has to yet be completed. Builders show up late at best that’s if they show up at all, the French doors haven’t been sealed off properly soA brand new properly of 300k has mould barely six months into being lived in. No painters or decorators have showed up. I’ve escalated a million and one different issues to the customer care team who consistently respond that they have “escalated the issues to the sight manager” then never hear from them. Absolutely horrific customer care post sale, why should they care now anyway they’ve got the money ! .. the above are just a fraction of the issues which we faced post moving in the list goes on !!! Personally I wanted to go for trusted and “award winning” builders at this rate I might as well have went for the cowboys persimmons !
4/5
GoogleJust went too pick up an armchair we bought on the market place lovely new estate
1/5
TrustpilotCussin's don't value their customers
Cussin's don't value their customers. Surrounding gardens drain into my property. This means my garden is frequently unusable. They have said that as the garden was built according to the plans the matter is closed. This is just one aspect of the terrible customer service I've experienced. Cussin's have no ambition to complete homes on time or finish the snagging process. I regret ever getting involved with them.
2/5
TrustpilotIf god say yes no body can say no 🙏
5/5
TrustpilotMy move went smoothly
My move went smoothly, and the aftercare service was second to none, the site manager couldn't help us enough and all faults were fixed within days. Carol in the sales office was brilliant and so patient with us as we couldn't make our minds up. Love the house and feels like home.
5/5
TrustpilotA house-building developer that's stand out.
Great house, good layout, quality fitments, lovely location, good build quality - and best of all personal service from Cussins both during the build and afterwards, the latter being a big selling point for us.
1/5
TrustpilotWoeful after sales care
As in line with the other reviews, they bend over backwards pre-sales, but their after sales is truly atrocious. 4 years on & we are still dealing with our snag list.
1/5
TrustpilotDon’t believe the hype in Cussins…
Don’t believe the hype in Cussins marketing material once they’ve had your final balance they’re not interested they leave all of the quality control for the customers once they’ve moved in.
1/5
GoogleTurned up at 10 am when it was supposed to be open. Waited 20 minutes and nobody turned up. Looks like no show homes anyway, a waste of time coming.
2/5
TrustpilotFailed Planting
**Failed Planting**
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Cussins Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Longframlington.
