Trusted Agent profile

Cumbrian Properties estate agents in Carlisle and Penrith

4.8

★★★★★ Excellent

934 reviews across 2 offices and 3 platforms

Cumbrian Properties has two offices, in Carlisle and Penrith. Together they have 934 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

787

Reviews on Google

All 2 offices

Facebook logo

5.0 / 5

90

Reviews on Facebook

All 2 offices

Trustpilot logo

57

Reviews on Trustpilot

Business-wide

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Our offices

Cumbrian Properties's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Cumbrian Properties is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

The British Property Awards

Cumbrian Properties branches are among The British Property Awards 2026 winners.

The British Property Awards 2026: 1 Gold across one branch.

British Property Awards winners in seven years, the group and its branches: 2026, 2025, 2024, 2023, 2022, 2021, 2020. A British Property Awards winner every year since 2020.

British Property Awards by year, 2025 to 2020

Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.

Latest reviews from every Cumbrian Properties office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Cumbrian properties are a wonderful estate agency and in particular their employee sue moses has been outstanding in her field and furthermore her genuine care of support towards finding the correct rental property and making the move and paperwork a total breeze. Not to mention everything was said and done within a week. Highly recomend to anybody looking to rent. And I would take the utmost pleasure in using this agency in the future when it's time to buy my own home. Thank you, Sue! You'r a star!

Owen · 15 July 2023 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Hi Owen, thank you for the lovely review, we will pass your comments onto Sue.

5/5

Google

I’m about to move into my first rental property thanks to Sue at the Carlisle branch who was brilliantly helpful from start to finish with every query I had no matter how small. Communication was excellent, I was kept up to date with every development and everything was taken care of for me for my application and various checks. Sue was a genuine pleasure to deal with both in person and over the phone and I’d recommend both her and Cumbrian Properties completely.

Tore · 15 July 2023 · Cumbrian Properties Carlisle

Agent replied · 11 June 2024

Hi Tore, Thank you for the five star review. Enjoy your new property.

1/5

Google

I would say this company based on my experience and endorsed by others would undoubtedly state they are wholly incompetent, aggressive, lie and operate under sharp practice.

Gerry8i · 15 July 2023 · Cumbrian Properties Penrith

5/5

Google

Excellent service . Sold within one week on the 3rd viewing ! Thanks to Julie , Jodie and the team for an exemplary service

TP · 15 July 2023 · Cumbrian Properties Penrith

1/5

Trustpilot

STAY CLEAR OF THIS COMPANY

Absolutely shocking service and completely un-professional, arrogant and aggressive attitude. I offered the asking price for a property. I was the first viewer, and a cash buyer without a house to sell. No requirement for a survey and could complete without seaches if required at break neck speed. I even put in a slightly higher offer in to secure the sale. You may ask why I didn't get the property?? That's because the estate agent did not qualify our status properly after being told I was very proceedable and could complete quickly. They also wanted to get into either a contract race and go down the greedy route of getting higher offers to get more commission. Shame on you!

Gerald · 21 June 2023 · Cumbrian Properties Carlisle

5/5

Google

Cumbrian Properties are doing a fantastic job selling my own property (sold in a week ) and with the purchase of our new property, Ann has been an absolute star sorting everything out for me nothing is to much trouble for her ,she keeps you updated is very friendly, approachable and is very good at problem solving she is a fantastic asset to Cumbrian properties I would also like to thank all the team they all do a remarkable job .

Val · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your 5* review for Anna and our sales team!

5/5

Google

Such a fabulous estate agents totally professional helpful and kind feels like I've left my lovely old house in such capable hands nothing is too much trouble for this amazing team and no question I ask or simpler explanation I request is a problem selling my house couldn't be in better hands so very grateful thank you Cumbrian properties so much with a very big special thank you to Kathryn for putting up with my repeated questions and what does that mean comments kind regards Caron x

Caron · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Hi Caron, thanks so much for your lovely review, we will pas your thanks onto Kathryn

5/5

Google

Cumbria properties marketed my property and it was sold within the first week ! Sale process was lengthy, but Cumbria Properties ( Kathryn in particular) tried their best to speed things up . Kathryn always kept me informed , replied quickly to any queries , and above all , was just a lovely person to deal with so thank you !

Emma · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your kind words Emma!

5/5

Google

I’ve been using Cumbrian Properties for many years now and have been extremely happy with their prompt and professional services. I’ve found all the staff to be very helpful and friendly and always willing to go that extra mile, I have dealt mainly with Susan Moses and know that I'm in good hands, nothing for me to worry about at all.

Maureen · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your lovely review Maureen!

5/5

Google

Sarah would not have been more helpful - especially as I was in Devon and David was in Penrith! She arranged for us to visit the property so that we could both see it and kept us informed all the way. I would recommend Cumbrian Properties to anyone looking to purchase in and around Cumbria.

Brigitte · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your review, we are so happy to hear Sarah was so helpful and will pass on your kind words.

5/5

Google

Well, we’ve completed the sale of our house at last . However, if wasn’t for the hard work and excellent communication from Ann Miller it wouldn’t happened. Ann dealt with a difficult situation with the highest degree of professionalism, which helped keep our sanity intact. Thank you Ann and team. Keith and Wendy.

Keith · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your lovely review!

5/5

Google

We used Cumbria Property for the 2nd time to find a tenant for one of our properties. They were very responsive, we were always able to contact them when needed. Jodie was very helpful taking photos of the house & giving us feed back on rental price,she was really efficient. Susan dealt with enquires for the property & kept me informed of interest. Susan kept me up to date with viewings & interest from clients, also when dealing with the new tenant, I was informed of all stages including checks & date for moving in. Susan was very professional at all times, she has excellent customer care services , we will definately be using this company again.Cumbria property has a fantastic team who care about their clients well done to them.PositiveProfessionalism

Thomas · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your kind review. Great to hear you received a good service from Susan & Jodie. We look forward to working with you again in the future.

5/5

Google

Haven't even bought a house yet, but I really hope these guys are selling the house we choose. We've spoken to a few of their staff along the way and they've all been great. Service has been first rate since we made contact.

Pete · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you Pete, that's lovely to hear - we hope we're selling the house you choose too :)

5/5

Google

Having dealt with a number of local Estate Agents is was refreshing to find an Estate Agent who treated Customer Service as a priority - Cumbrian Properties - especially Sarah and Susan who showed a real interest in trying to secure a property for us and made us feel valued - this was a complete contrast to Allan Estate Agents just around the corner! - I would have no hesitation in recommending Cumbrian Properties

Jiao · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your positive feedback, we are happy to hear that Sarah and Susan provided such good service, we wish you all the best in your new home.

5/5

Google

Jackie Miller has been a fantastic agent ! Always at hand, quick to respond, friendly and extremely helpful. Nothing was too much trouble. Jackie has gone above and beyond with our purchase, feeling supported along the way 😊

Niki · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your lovely review, we will pass your comments onto Jackie.

5/5

Google

I recently purchased a property with the help of Cumbrian Properties. Rebecca was my key contact, she was friendly and professional and very helpful all the way through the process. Rebecca also promptly returned calls and emails on every occasion. The whole transaction other than the pick up of keys was completed remotely. The lady who handed over the keys on the morning after the completion was fab. Great local independent estate and property management company, locally based employees with great knowledge of the market place looking for mutually beneficial outcomes for both vendors and purchasers. Highly recommended and thansk again Rebecca 👍🙂

John · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your positive comments John, we will pass your thanks onto Rebecca.

5/5

Google

I recently started a new job in Carlisle, which meant moving from my old residence in Ramsgate. I have now moved into my flat in Carlisle and I couldn't be happier. Being 380 miles from my intended destination brought on some unique and difficult challenges regarding viewings, references, and communication. Despite this, Cumbrian Properties have been very accommodating with all steps of the process. Fair and consistent communication, quick turnaround, and meticulous detailing/documentation of the residence made me feel very secure throughout the move. I would highly recommend Cumbrian Properties to anyone.

Jake · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your great review Jake, we appreciate your positive comments and wish you well in your new home!

5/5

Google

We would highly recommend Cumbrian Properties for making the sale process simple and efficient. We'd particularly like to mention valuer Joe Short, for his friendly and approachable manner as well as his professionalism and eye for detail. Our sales negotiator Ann Miller, again, focused and effective approach is all you want to get the job done! Thanks to all staff at Cumbrian Properties.

Sue · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your kind review Sue, we are pleased to hear that Joe and Ann provided such a good service!

5/5

Google

Recently sold two properties using Jackie Miller at Cumbrian Properties who was absolutely brilliant throughout. Jackie is very helpful and knowledgeable about the local market and her advice was really valued. We got full asking price and sold within a week for one and 96% of asking price on the other which was a great result. Thanks so much!

Andrew · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you so much for your review Andrew! We will pass your kind words onto Jackie.

5/5

Google

Special thanks to Ann Miller who took charge of the marketing of my property and whose professional skills were invaluable in finding the right buyer and negotiating the sale successfully. Having dealt with other estate agents over the years, I found Ann's performance was truly outstanding and her support throughout was amazing, taking a lot of the stress out of the process. I cannot speak more highly of Ann and would strongly recommend Cumbrian Properties to anyone with property to sell.

Judith · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for you for your kind review, we will pass this onto Ann. We are so pleased to hear she provided such a fantastic service.

5/5

Google

I have reported all maintenance issues to Maria Beattie and no job has ever been too big or too small to try and resolve for me. Maria has always delivered on her promises and seen all jobs through making sure the right people are involved and all work completed in a timely manner. Maria has always been helpful, courteous and professional in all our interactions whether over the phone or via email so I am really pleased with the level of customer service I have received to date. Thank you.

Alexandros · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you Alexandros for your lovely review for Maria, we will pass your comments on.

5/5

Google

Susan!! Cumbrian properties offer the best service in person and over the phone. They are easy to contact and get the job done for you. Moving house is already stressful so letting Susan deal with it all was so nice and easy. You get dealt with by one person and don’t have to discuss your information thousands of times with loads of different staff. Susan was so helpful and on the ball when it came to my application, she sorted everything quick and smoothly; nothing went wrong and I can say I put all my trust into her! When I come to move again I will be going straight to Cumbrian properties, no where better!!! Thank you so much!

Oliviaholdham12 · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you for your lovely review Olivia!

5/5

Google

Special thanks to Sue Moses & everyone else involved in helping me get moved smoothly & quickly. Would recommend Cumbrian properties if you're looking for clarity, efficiency & attention towards your needs. I felt understood from the first phone call and have moved in around a week after viewing. Thanks again Sue, Luke

L · 14 June 2023 · Cumbrian Properties Carlisle

Agent replied · 13 June 2024

Thank you Luke, we will pass your comments onto Sue.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Cumbrian Properties

Which Cumbrian Properties office has the most reviews?

Carlisle has the most, with 779 reviews rated 4.8 out of 5, followed by Penrith with 212.

Where are the Cumbrian Properties offices?

The two Cumbrian Properties offices, by town:

  • Carlisle: 2 Lonsdale Street, Carlisle, CA1 1DB
  • Penrith: Fenton House, Corney Square, Penrith, CA11 7PX
Has Cumbrian Properties won any awards?

Yes. In The Trusted Agent 2026 awards, Carlisle won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 15 other industry awards since 2020.

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