5/5
TrustpilotI have to be honest and say that CPS…
I have to be honest and say that CPS have become more and more professional over the time. I have been dealing with them for nearly 5 years, they have professional and courteous staff.
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,658 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,658 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,223
Reviews on Trustpilot
Business-wide
Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Latest reviews from every CPS Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotExcellent service and communication
I have been dealing with CPS for nearly 20 years and must say they have become more and more professional over that time.They recently marketed our fully refurbuished property for sale.Tom and Rhys did an excellent job and produced a stunning advert.We had 3 x offers above asking price in the first week.Excellent communications since and things going smooothly to date.Would highly recommend them.
5/5
TrustpilotPurchased a property marketed by CPS
Purchased a property marketed by CPS. No issues at all. Nathan Walker was very quick in answering any queries and in liaising with the vendor. Would recommend without hesitation.
5/5
TrustpilotHighly Recommended
Excellent service and very professional.A big Thank you to Sian Hiatt.
5/5
TrustpilotPatience is a virtue!
The long and painful process of buying and selling a house was a much easier journey with Nathan from CPS on our team. There was a time when it looked like the whole chain was going to fall apart. Nathan put in the time and effort to keep the deal together and finally got it over the line. We can't thank him enough, and would highly recommend him to others.
5/5
TrustpilotGreat service
CPS have rented out my homes for a few years now and I’m delighted with the service I have received. I have found them to be proactive, organised, efficient and approachable. I look forward to doing business with them for many years to come.
4/5
TrustpilotCPS Homes have just let my property…
CPS Homes have just let my property after only 3 weeks on their ‘available to rent’ list. So far their service has been very good.Prompt replies to my emails.John Ashton
1/5
TrustpilotIf you are a student, look elsewhere
It's hard to write a review that conveys how awful my experience with CPS has been, but it is safe to say I would never rent with CPS again and I will never trust a landlord or letting agency as a result of my time with this organisation.I will stick to the 'highlights' which represent the most egregious shortcomings of the CPS experience I've had:1. During the viewing, I pointed out damp spots on several interior walls and they assured us that they would be treated. The damp spots were painted over but left untreated, meaning that one of the tenants could not stay in his room for three weeks while they did what they promised to do before we moved in. We also could not use our living room for the same period of time for the same cause, and the house was occupied by workmen and left filthy once the work was completed. I even had to remind them that they still needed to paint the walls.2. Similarly, I pointed out a damp spot on the ceiling below the shower during the viewing and suggested that they investigate a leak. When we moved in, the damp stain had been painted but we found both showers were leaking through the ceiling into the living room and once again we had to accommodate numerous visits of workmen investigating and fixing the problem.3. We were told during the viewing that the house would be cleaned prior to the start of the tenancy. When we moved in, a thick layer of congealed grease covered every single surface in the kitchen, living room and as far as the banister on the stairs. The person sent to clean was not a cleaner but a handyman, and he brought no cleaning products and made an absolutely negligible difference. To this day the grease pervades every aspect of the house. CPS claimed that the house had been cleaned since the previous tenants left, but the employee sent round to clean at our request told us that the house had not been cleaned prior to our moving in because the landlord had fallen out with her cleaners and had none in her employ.4. The door boot seal of the washing machine was perished and mould ridden, meaning the rest of the machine's internal parts were likely no cleaner. CPS expected us to clean it ourselves because their 'cleaner' had already had a go at it, even though his cleaning was only attempted with one of our scouring pads and some fairy liquid. I showed them it was not clean and even invited the landlord and CPS to come around and view it for themselves. They pontificated for a month while we could not use the machine for fear of damaging our clothes, and it was not until I decided to pay a professional to replace the door boot seal and clean the machine and take the cost out of our rent that they decided to act. They eventually replaced the whole machine after delaying for as long as they could.5. CPS do not contact you when they are visiting for a viewing. We had to refuse them entry several times because they had not given us any notice, and during one of these refusals their employee Gareth became quite irate, stormed off and left a group of people who wanted to see the house standing on the doorstep. Even after this incident, they attempted to gain entry to the house without notice on several occasions.I do not exaggerate when I say that this is not even close to a comprehensive list of issues with our house or CPS, and that the defining characteristics of my time with CPS is that they are happy to deceive and trying to get them to fix the smallest of issues is like pulling teeth, and the bigger the problem the more arduous dealing with them becomes. They are not afraid of lying and treated us incredibly contemptuously, but I suppose we're only students and should just be happy to live in squalor.
5/5
TrustpilotI have used this company for 10 years…
I have used this company for 10 years to rent out my properties. The staff there are all very friendly and helpful and nothing is ever too much trouble. I can not recommend this agency enough. Thanks to all the staff for looking after my properties 👌🏽
5/5
TrustpilotI have been using CPS homes for over 5…
I have been using CPS homes for over 5 years for letting my student accommodation and they have always come up trumps. Excellent company to use.
5/5
TrustpilotJust sorted out an apartment for my son…
Just sorted out an apartment for my son in Cardiff. Clare was exceptional. Explained everything perfectly. Very impressed with the service so far. Long may it last.
4/5
TrustpilotGareth was very helpful
Gareth was very helpful and informative on my viewing. I feel like I have made the right decision with my choice of housing.
5/5
TrustpilotHappy with CPS homes
I have been renting with CPS homes since 2016 and they have been exceptional. Prompt and courteous in dealing with any problems or queries that I’ve experienced, Clare Sinclair has efficiently smoothed away any difficulties that have occurred and has been an absolute pleasure to deal with. I highly recommend both her and CPS to prospective clients. Terry Neale
5/5
TrustpilotNathan and Angela were both excellent
Nathan and Angela were both excellent; knowledgeable, experienced and full of good advice. Angela is your go to woman if you need someone to have your back throughout the process. She was excellent.
5/5
TrustpilotI have just sold my home with CPS…
I have just sold my home with CPS homes. The team in the Albany Road branch have been great from start to finish. Would definitely recommend.
5/5
TrustpilotRecently sold a house with CPS Homes
Recently sold a house with CPS Homes, all members of staff I had contact with were helpful, professional and friendly. Very pleased I decided to sell with CPS and would use again in the future.
5/5
TrustpilotBest service going
Rating only, no written review.
5/5
TrustpilotI would highly recommend CPS Homes
I would highly recommend CPS Homes. The whole experience was very positive. From the beginning Nathan was very enthusiastic about my property, I was the vendor, even though the set-up was complicated. After the one open day, offers well over the asking price were made. I will be using them again with no hesitation,
5/5
TrustpilotI would recommend CPS Homes with no…
I would recommend CPS Homes with no reservation, the whole experience was very positive. Nathan was enthusiastic about my property, I was the vendor, even though it was quite a complicated set-up and the offers I received were well above the asking price. I will be using them again with no hesitation. Well done CPS.
4/5
TrustpilotJack was a great salesmen
Jack was a great salesmen, knew immediately when we liked or didn't like a property, was honest and safe behind the wheel when driving between properties.
5/5
TrustpilotSelling, buying, renting, letting
Selling, buying, renting, letting? CPS Homes! They are the BEST :-)
5/5
TrustpilotI've been with CPS for 3 years now and…
I've been with CPS for 3 years now and they have provided an excellent service throughout this time: spending hours with myself and my housemates to make sure that we got the house that was right for us! Would absolutely recommend to others, a trustworthy estate agents that really help students.
5/5
TrustpilotFantastic, Speedy service
Had fantastic service from the lady who showed us around flat options. We arrived slightly early for are appointment but ended up leaving the office right on time as she was so quick so serve us which was lovely. There was no rush at all around the flats allowing us time to look at everything. After are showings we returned swiftly after deciding which flat we would choose upon. We had only a short wait before another lovely women served us swiftly helping us through all the paperwork. Fantastic service while also offering flats at very affordable rates will definitely be recommending to are friends.
3/5
TrustpilotLovely staff
Lovely staff, however a little slow on knowledge of properties. Took a while for us to get information to our questions about the place that we were looking to move into.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Wales Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,048 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,744.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
