Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotSuch an unorganised company.
Such a bad and unorganised company. They lost my information numerous times, whilst packing and moving my stuff back home we also had to speak to CPS nearly every day. They asked us for the same details over and over and kept replying with “I’m not sure if this will be enough, can you send us...”. they also didn’t tell us that we’d been accepted for the house until 2 days before. Fortunately they don’t own the property, once we started speaking to the landlord it was much better. I’ve heard some awful things about CPS, there’s even a documentary on them.
James · 17 July 2020 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 10 June 2024
Hi James,We're sorry to hear you had issues during your application and tenancy signing process. We would like offer our apologies for this and let you know that we will be looking into the circumstances described.Clearly, there is no excuse for losing information. There will be times when we need to ask prospective tenants to provide additional information in order to meet our standard referencing criteria, or if the landlord requires it.We're pleased to hear that your dealings with your landlord are going well.Kind regards,The CPS Homes Team.
★★★★★ 5/5
TrustpilotReview
Great and professional
Ade · 17 July 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotVery Pleasant Experience
I had a very smooth and pleasant experience with CPS, and all staff who assisted me were very patient and helpful. Thank you.
Miss · 16 July 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotPoor customer service
Rating only, no written review.
Mr · 16 July 2020 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 10 June 2024
Hi Liam,Thanks for placing your review on record. We would like to hear more about the reasons for your rating so we can hopefully put things right moving forward. We'd appreciate it if you could e-mail us via feedback@cpshomes.co.uk.Thank you,The CPS Homes Team.
★★★★★ 1/5
TrustpilotAwful.
Awful. Plain awful. Worst service ever.
Nathan · 16 July 2020 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 10 June 2024
Hi,Thanks for placing your review on record. We would like to hear more about the reasons for your rating so we can hopefully put things right moving forward. We'd appreciate it if you could e-mail us via feedback@cpshomes.co.uk.Thank you,The CPS Homes Team.
★★★★★ 5/5
TrustpilotStraight-forward
Straight-forward, friendly and efficient
Richard · 16 July 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotVery good service
Rating only, no written review.
Clayton · 16 July 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotGreat Service
Unexpected notice given by tenant. Found replacement within a week. Excellent service
Paul · 16 July 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotGood professional company
Rating only, no written review.
Philip · 16 July 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotI like Rhys cos he laughs at my…
I like Rhys cos he laughs at my jokes.......
Mr · 16 July 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotCPS :the real professionals
CPS are real professionals with great expertise in the letting Sector. They also have staff who are friendly and helpful. M.Morgan OBE
Marilyn · 16 July 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotHappy landlord
As a landlord, CPS have always provided me with an efficient and honest service.
Nicola · 10 July 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotQuick and efficient check out
Quick and efficient check out, Special mention to Karolina for how helpful she was. Overall good service with no problems.
Jodine · 8 July 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotCredit where it's due
To be fair I was very wary of going with CPS homes having seen all the negative reviews and press they had but I had a really nice experience with them apart from one thing. The lady who showed us the flat in the summer last year was lovely and really easy to talk to. We went back later in the day asking to sign for the flat and they were super efficient with it all. Got the paperwork through really quickly and everything sorted really fast. Everyone at the Woodville Rd (which ever one you go to initially, this one I think) office was super lovely and helpful. I'll give them credit, they did their best and were as helpful as possible in certain areas given that the landlords hadn't given them much info. The only quibble I have is that when we went back to do the final signing at the Albany Rd office, we didn't receive a warm welcome and the woman was very icy and the overall atmosphere was very unwelcoming. It came across that we were a burden to them and hindering on their time. Such a shame considering everyone at the Woodville Rd office were so chatty and nice. So I will say a massive thank you to everyone at Woodville Rd office as they were amazing but not to those at Albany Rd office, they need to cheer up more!
Fran · 7 July 2020 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 10 June 2024
Hi Fran,Thank you for placing your review on record; we'll be sure to take your comments on board and seek to make improvements wherever possible.We'd love to know which property you rented from us so we can look into our ways of working a little more, so we've approached you via Trustpilot's private messaging platform to find out :)Kind regards,The CPS Homes Team.
★★★★★ 5/5
TrustpilotRecently sold my home with CPS Homes
Recently sold my home with CPS Homes, and notably dealt with Sian and Angela who were both super helpful throughout and always on hand to offer advice.Took a while to sell for whatever reason but luckily sold at the right time just before lockdown. Very grateful that we got it finalised then!Would definitely recommend their services and think I will sell with them in the future for my next move.
Matt · 2 July 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotEasy to work with
We have used CPS for over 12 years, looking after a number of properties for us.We have found them very efficient, knowledgable and professional, and very easy to work with.
Philip · 1 July 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotVery efficient
Very efficient. Jordan was very helpful and clear throughout the process.
Pallav · 29 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotProfessional Management Made to Look Easy
CPS have been managing my properties for over five years now and they always exceed my expectations. Thank you for your help in keeping my business running smoothly
Jeremy · 23 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotDeserve 0 stars
They would not let me contact anyone else about rent apart from this one girl who hates us and holding up the rent.The landlord told me to just pay the rent but this one girl at CPS is trying to put 2 keys charges, I borrowed one and gave back to the landlord and they're asking me to check the landlord CCTV which i don't have hold off but they could just ask she could just ask the landlord.They're trying to put so many late charges but they stated in their email no late charges during this pandemic so it's all lies.They landlord only wants her rent but this girl at CPS wants me to pay with manh charges.
Ali · 19 June 2020 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 10 June 2024
Dear Ali,Thank you for placing your review on record.As we stated in the reply to you most recent review, we fully appreciate that the precarious climate surrounding the COVID-19 pandemic has impacted us all one way or another, with many losing their jobs or being put on furlough.Students or professionals, we encourage all of our tenants who are experiencing any difficulty to come forward so that we are able to liaise between them and the landlord and come to mutual agreement/payment plan. We are pleased to report that we have already agreed a large number of payment plans between tenants and landlords.No late rent charges have been added where tenants have been in touch to let us know they are in financial difficulty and have entered into a line of open communication with us. As such, we would encourage you to contact our Albany Road branch on 02920 454555 or roath@cpshomes.co.uk so that a payment plan can be agreed for you moving forward.Thank you.
★★★★★ 5/5
GoogleCPS have been a really good help and with their no deposit properties that are on the market this year it was impossible to pass on this opportunity. Within a matter of hours they helped us choose several properties view them, find my groups favorite and sign all the papers!
Highly recommend using CPS this year especially for students looking for properties for the 2020 academic year.
James · 18 June 2020 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
TrustpilotCPS Homes have been amazing in this…
CPS Homes have been amazing in this process, very helpful, useful and quick replies, highly recommend using them.
Miss · 17 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotMoving during quarantine
Helped find a new apartment to rent within a few days and sorted everything quickly without any trouble.Cheers
Mr · 16 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotIf I could leave 0 stars I would
If I could leave 0 stars I would. I rented a flat from CPS Homes. While I was away I received an email threatening me with a fine if I did not clean my flat. CPS Homes had not only let themselves into the property without my permission and without the 24 hours notice required by law but they also had the cheek to take photographs and threaten me. I pointed out how illegal what they had done was and they quickly backtracked but refused to delete the photos from their system until I threatened legal action. At the end of my tenancy they tried to keep £110 of my deposit for a cleaning charge and marks on walls and carpet despite them being reasonable wear and tear, and also caused by the replacement of a fridge freezer part way through the tenancy and therefore not my responsibility. A year later CPS had still not followed the correct procedure and responded to my claim via the Deposit Protection Scheme and contacted me trying to negotiate a lower fine. I refused and they still did not respond through the DPS. They have recently been back in touch, almost two years later to try and negotiate the fine, offering me £70 back. I refused, asked for proof of the damage and the cleaning invoice and explained they would have to go through the DPS. I had an email later that day saying my full deposit would be returned. I can only assume that the reason they have finally decided to return my money is due to the negative attention they have recently had in the news. I would strongly advise anyone against renting with CPS Homes, they are totally untrustworthy.
A · 16 June 2020 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 10 June 2024
Good morning A Iago,We're sorry to learn of your negative experience with CPS Homes and would like to know which property you rented from us so we can look into your comments and ultimately improve our procedures. We've been unable to locate you on our records via the information provided, so we have approached you via Trustpilot's private messaging platform for the information.Kind regards,The CPS Homes Team.
★★★★★ 3/5
TrustpilotDysfunctional communication
Dysfunctional communication. It isn't easy to get to speak to the right person and get a sensible answer.
Aml1003 · 16 June 2020 · CPS Homes Cardiff (34 Woodville Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
