5/5
TrustpilotFast and easy.
Really easy to sign up, the application process was fast and easy to do. The person I dealt with was really helpful and communication was fast and consise!
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,655 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,655 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,220
Reviews on Trustpilot
Business-wide
Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Latest reviews from every CPS Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotCPS brilliant service
CPS are brilliant! I needed someone to rent out my flat for me easily considering I work away at sea. Nikki is very professional and informative and made it easy to understand the process. I didn’t even have to go into the office from start to finish which made it easy for me being away.
1/5
TrustpilotWouldn't use again
Had to chase they every stage of the way, original signing, resigning, the duration of the tenancy and the end of the tenancy. They lack communication and just generally make the situation more difficult. The individuals are friendly but ineffective.
Agent replied · 10 June 2024
Hi Vikki,Thank you for leaving us a review. We're sorry if our communication hasn't been up to the standard you would expect from us. We always aim to keep our tenants informed, so if we have fallen short of that aim, we would like to know more and make it better moving forward.We would appreciate it if you could provide further information in an e-mail to feedback@cpshomes.co.uk. Your input is very much appreciated.Kind regards,The CPS Homes Team.
5/5
TrustpilotCPS homes have been very good at…
CPS homes have been very good at helping my partner and I with the process of getting a new home. Cath Taylor in particular has been very helpful, friendly and good at replying to emails.
5/5
TrustpilotAngharad performance in CPS
Very pleased with Angharad as a person handling Letting Contract side of the section in CPS. She is dedicated unconditionally in her job Highly recommended for a rewards and appreciations Inshaallah CPS will keep progressing due to the dedication of staff like Angharad Good luck
2/5
TrustpilotA lack of responding to emails...
A lack of responding to emails has proved slightly frustrating. They answer over the phone though.
Agent replied · 12 June 2024
Hi,Thank you for leaving us a review. We're sorry if our communication hasn't been up to the standard you would expect from us. We always aim to keep in close contact with our customers, so if we have fallen short of that aim, we would like to know more and make it better moving forward.We would appreciate it if you could provide further information, such as the e-mail address(es) you were sending to, in an e-mail to feedback@cpshomes.co.uk. Your input is very much appreciated.Kind regards,The CPS Homes Team.
5/5
TrustpilotStaff at CPS went above and beyond to…
Staff at CPS went above and beyond to help us, not your conventional sale with lots of issues, kept us updated on progress of the sale and have been fantastic all the way through. Finally at the finishing line which we felt we would never get to and still have plenty of support from CPS, massive thank you for everything you did and are still doing
5/5
TrustpilotThe service provided was excellent
The service provided was excellent! We found our perfect home with ease. Communication was to the point with no hassle. Overall me and my partner had a great experience with CPS
5/5
TrustpilotGreat service and went out of their way…
Great service and went out of their way to help us move in quickly. Highly recommended!
1/5
TrustpilotWorst company EVER
I’ve never had more trouble with a company than I have CPS. I advise everyone to choose anyone else other than them. They are money orientated and genuinely do not care about anything other than. Me and my house mates have had nothing but trouble, whether this be maintenance problems or deposits. Staff are rude and unhelpful. On our day of exit the skips were closed due to COVID, but cps still told us that this was our problem and anything left in the property would be charged. Oh and also, one single lightbulb was out when they did our end of contract check and by some miracle they came to the conclusion that this would be a £40 fine. Do not use CPS.
Agent replied · 10 June 2024
Good afternoon,Thank you leaving us a review. We're sorry that you experienced problems with us during the course of your tenancy. We'd like to learn more about the issues you had so we can look into them and put them right moving forward. We'd appreciate it if you could e-mail us via feedback@cpshomes.co.uk, letting us know which property you rented and provide a little more detail surrounding the concerns listed.To address the points made, we did pre-warn our tenants that any item not belonging to the landlord would need to be removed from the property prior to the end of the tenancy. We appreciate that local recycling centres may have been closed on the day you left, but there would have been ample opportunity to dispose of these items before or after leaving. Many tenants made alternative arrangements and did not incur a charge. We'd love there not to be a charge, but we hope you appreciate that a contractor has to visit remove and dispose of the items, for which they require payment.Similarly, a contractor would have needed to purchase and then attend to fit the single light bulb that was out. Whilst £40 may appear expensive, contractors need to make a living like everyone else, so they always charge a call-out fee that typically includes the first hour's work. That's what has been charged in this case. Call-out fees are commonplace amongst contractors up and down the country. We did also e-mail tenants before vacating, letting them know it will be far cheaper to resolve simple issues like this themselves, rather than pay a contractor. Replacing a light bulb was given as an example of this within the e-mail.We look forward to hearing from you,The CPS Homes Team.
5/5
TrustpilotRental house
I have not long put my house up for rental with CPS. I have been dealing with Rhys and Chelsea who have been very professional throughout. They are going to manage the property on my behalf. Let’s hope the professional service I have received continues. Thanks
5/5
TrustpilotCath Taylor was amazing with helping…
Cath Taylor was amazing with helping the flat mates and I out! I would like to thank her for all of her hard work in making sure everything went smoothly.
5/5
TrustpilotVery good service for landlords
Very good service for landlords. Comprehensive assistance and good advice. Thank you.
5/5
TrustpilotVery happy seller!
As a first time seller, I had 5 agents come to evaluate my property. I was lucky enough to meet Nathan. From the get go, he was professional and very likeable. He offered me a competitive deal and I gladly accepted as I knew he would come across very well to potential buyers. I felt Nathan was honest with me and his communication was great, offering well-needed advice! One thing I would like to mention is the fact that Nathan took Covid regulations seriously. As a buyer, having now viewed a number of properties myself, I’ve experienced agents who haven’t played by the rules. I feel for sellers who have had strangers view their properties, not having removed their shoes/worn a mask/sanatised their hands, whereas Nathan insisted on the above- something I really appreciated and I believe it says a lot about his profesionalism.Since finding a buyer, I have had communication via Chelsea, who again, is very helpful and replies quickly. Believe me, I am one to grumble at poor service but credit where credit is due, my experience with CPS has been very positive and stress free- I would definitely use this agency again. Thank you, CPS!
5/5
Trustpilotletting of house
I would like to give C P S homes a big thank you especially Tamara Price in letting my property out in Cardiff. It the first time I have used them and wont be the last they are very professional in all aspects of the letting.once again thank you for all your hard work regards Norman
5/5
TrustpilotCps continue to offer a very good…
Cps continue to offer a very good rental service, special thanks to Tamara for all her hard work dealing with some problem tenants and finding a replacement group in record time!
5/5
TrustpilotCPS - Excellent
Our recent experience with CPS was excellent. Any queries we had were addressed immediately. I would also like to mention Cath Taylor, who handled our case, as she was absolutely brilliant! We’ve also decided that we will be using CPS again in our remaining years in Cardiff!
5/5
TrustpilotCPS Experience
I’ve had a good experience throughout my tenancy and Tamara has been very helpful with my deposit return.
5/5
TrustpilotCheck out process
Very helpful and efficient, a pleasure to deal with. Thankyou Cath Taylor for making my check out process and my bond return easy and as quick as possible.
5/5
TrustpilotEverything was done fast and…
Everything was done fast and efficiently and I received great help from Velislava!! Amazing work, thank you so much!
1/5
TrustpilotIf I could give 0 stars I definitely…
If I could give 0 stars I definitely would. Signed for a “furnished” flat with CPS earlier this year. Got to the flat and no chairs nor tables were provided to sit and eat on. Messaged CPS to ask if they could provide me the basics of a furnished house and they came back with “maybe you can buy it yourself”. Beware that you may have to eat on the floor in a CPS house. Absolute joke.
Agent replied · 10 June 2024
Hi Alban,Thank you for leaving us a review.Furnished properties don't always come with a table and chairs, I'm afraid, and there is no set definition for what is 'furnished'. This isn't just the case for properties let by CPS Homes, but for agents up and down the country, as different landlords provide different items according to their budget and the space available in the property. The most common reason for not supplying a table and chairs is a lack of space.Following your request, our team would have asked the landlord if he was willing and able to provide the items requested, to which the answer was 'no', unfortunately. Our advice was therefore that you may wish to supply these yourself. To our knowledge, you were never promised that a table and chairs would be provided during the letting process.Kind regards,The CPS Homes Team.
5/5
TrustpilotCPS have been great in helping me and…
CPS have been great in helping me and my partner secure our first property together. We have had amazing support throughout the whole process. We have had lots of questions and asked for several things across the way which CPS never failed to deliver. Can't wait to move in now :)Thank you to the team at CPS Homes!!
5/5
TrustpilotEllie provides us with Swift and…
Ellie provides us with Swift and efficient responses, very much appreciated. Will be coming back for future tenancies.
1/5
TrustpilotAwful - trying to rip keyworker out of deposit
Awful. Tried to extort £60 out of me for a cleaning fee when I had video evidence my flat was almost spotless. Told it was unfit for re-letting. I’m an NHS doctor and didn’t need the back and forth with Nikki being basically accused of being dirty in the middle of all of this, moving house and starting a new job.Avoid these clowns. I don’t know how they sleep at night.After the reply - That is total nonsense. If I wasn’t just grateful to be away from CPS homes I’d copy and paste the emails that certainly don’t reflect this version of events. I withheld the last months rent precisely because I wanted to limit my vulnerability to this nonsense and the final rent payment was made when this matter was resolved - no doubt because it would have been embarrassing to submit your evidence to the DPS and the landlord would have had to wait for their rent. How inconvenient when tenants are empowered.Your sorry is appreciated. But I didn’t need to be messing with CPS homes whilst supporting mentally unwell patients during a pandemic.
Agent replied · 10 June 2024
Dear Stephen,Thank you for leaving us a review. We're sorry to learn of your comments and have looked into the cause of them.When we conducted our check-out inspection, it was our opinion that the property needed cleaning in a few areas. Admittedly, it was only minor, but enough to warrant a clean and to avoid any potential queries from the incoming tenant(s), in our opinion. Having seen our photos, your landlord agreed with our assessment and instructed us to send a cleaning company out. The cost amounted to not much more than a call-out charge, which was indicative of only a minor clean being required.When you queried the need for a clean and the cost, Nikki worked on your behalf to negotiate the cost down or to be absorbed entirely by the landlord. She was successful in doing so, as the landlord agreed to foot the whole cost himself. He still believed the cleaning was required, but as you had withheld the final month's rent, he was keen to swiftly resolve the matter and prioritised the several hundred pounds' worth of rent he was owed over the cleaning.In light of your comments, we have independently reviewed our check-out photos and found that, in our opinion, a minor clean was required. You exercised your right to dispute our findings, at which point Nikki raised the matter with the landlord and came to an agreement we believe you are happy with.Kind regards,The CPS Homes Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Wales Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,045 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,741.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
