5/5
TrustpilotExcellent
Very good service and the properties are fabulous with budget limited
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,654 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,654 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,219
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2026, 2019.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Lettings, Wales
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Latest reviews from every CPS Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotI was very impressed with CPS Homes
I was very impressed with CPS Homes, they were always responsive via email often out of office hours. They clearly are dedicated to the work and providing an excellent customer service. I would highly recommend.
5/5
TrustpilotGreat service!
Emily was a very helpful, lovely person. I have booked the wrong flat by mistake and she fixed it straight away. Very kind and patient.
5/5
TrustpilotSmooth Process - Proper Communication
I got information which I requested in short time and there were no delays in communication. And all the process went smooth. Got regular updates in the process via emails.
5/5
TrustpilotGreat service
Great service, very easy and straightforward. A friendly rentals team. Thank you all Simon Hatton
5/5
TrustpilotEverything dealt with quickly and…
Everything dealt with quickly and professionally with friendly agents.
5/5
TrustpilotPersonal review
Wanted to give a personal review to Charlotte Atwell who has been very helpful since moving into my flat. Communication has been prompt and she has liaised with my landlord to get any problems sorted within a matter of days.
5/5
TrustpilotJordan has been pleasing to work with…
Jordan has been pleasing to work with and providing me with ideas for when I wish to put my property on the market. I’m currently in the process of relocating with work so I needed to speak with an agent that new their stuff, CPS homes clearly was that agent and I’m glad my friends recommend me at the time of need. Jordan gave me his personal mobile number and told me I can contact him directly when I’m ready to put my property on the market. Thank you for the service guys.
5/5
TrustpilotCPS Homes is quick and efficient
CPS Homes is quick and efficient. I was kept informed of the progress throughout the process of letting my property. I received useful advice from CPS Homes and was always given the opportunity and time to take decisions about the progress.
2/5
TrustpilotWe are very disappointed by CPS home
We are very disappointed by CPS home. The house we rented was very dirty when we arrived and the equipment was in a very advanced state of disrepair. After occupying it for a year we left the house far cleaner than when we arrived. However, CPS charged us for traces that were only due to the poor condition of the equipment. Indeed, as the people from CPS who make the visits are each time different, nobody really knows the condition of the house, and we think they do not really care... Obviously, the landlord does not use the money he gets from the tenants to clean, repair or replace its old furniture but s.he is never charged by CPShome for renting a dirty and dilapidated property. We find this procedure particularly unfair for the tenants and are disappointed to see that CPShome tolerates this type of practices.
Agent replied · 10 June 2024
Dear Stéphane,Thank you for leaving us a review. We have now had the opportunity to look into your comments.The property was professionally cleaned before you moved in, though we do have a record that you referenced a few areas that could do with further cleaning when you took up occupancy.We would not agree that the property was in a "very advanced state of disrepair". Cardiff Council have granted the landlord with a licence to rent the property, which means it was inspected by them prior to granting the licence and meets their strict standards. We note that you reported a few maintenance-related items during the course of the tenancy, which is unfortunate but not unusual. These were promptly communicated to your landlord, who tends to deal with maintenance issues himself or through contractors he knows.The condition of the property upon arrival was documented very thoroughly via the inventory/schedule of condition, signed by both parties. You annotated this where needed, so everyone had an accurate, agreed representation of the condition of the property, that we could then reference when the tenancy came to an end.After inspecting at the end of tenancy, we passed our findings to the landlord, who agreed that there was a significant amount of cleaning required, and certain dilapidations were over and beyond fair wear and tear. We communicated these to you and you agreed; choosing not to use the deposit scheme's Alternative Dispute Resolution procedure.We're sorry that you have had an unhappy experience. Having looked into things, we do believe we have followed the correct procedures.Kind regards,The CPS Homes Team.
3/5
TrustpilotPolite and friendly staff but some…
Polite and friendly staff but some internal communication problems led to paperwork taking longer to finalize than it could.
Agent replied · 10 June 2024
Hi Daniel, thanks for leaving us a review. We will be sure to look into the communication problems you mention, discuss it within the team and see how we can improve for next time. We value your feedback.Thank you again,The CPS Homes Team.
5/5
TrustpilotYour agent Tamara Price was very…
Your agent Tamara Price was very helpful to accomodate international student who is currently not residing in UK. Hopefully, this smooth transaction can stay after the arrival of my brother to sign the actual accomodation contrat...
5/5
TrustpilotI find this agency very hit and miss
I find this agency very hit and miss. You can speak to the letting manager lady and treated with utter contempt or you can speak to anybody else and you'll find them very friendly and helpful. Personally I dealt with a smartly dressed guy and Chelsea both who actually seemed to try and help and enjoy their jobs. I'd recommend based on these two
5/5
TrustpilotWould recommend
Tamara was very helpful and made the whole process simple and easy from start to finish!
4/5
TrustpilotOverall very good!
Everybody at CPS homes was very helpful, my only slightly negative comment was that I ended up having to communicate with 3 different people which led to some confusion.
1/5
TrustpilotAvoid at all costs
I vacated the property in April and I still haven't got my deposit that I’m owed. Not through lack of trying. I am constantly chasing this company by email and phone to either get ignored for weeks on end or fobbed off with a snarky, one sentence reply that doesn’t have anything to do with any emails I’ve sent which, in turn, leads to more emails. With how they’ve acted since I’ve vacated the property I feel they really are cowboy estate agents. I'm just glad I was able to stop a few people going through with a rental with this company after hearing my experience with the shocking customer service so that’s a plus, hope the word spreads further. Also, check the original tenancy checklist when you leave. They tried to charge me for damage to a wall which needed repainting and that damage was already recorded on my move in inventory by themselves that they printed out and gave to me. They then asked me for proof of this to make sure I wasn’t lying, so I sent them my copy of the tenancy checklist before they wrote the charge off my deposit. They didn’t even acknowledge their mistake or did I receive an apology for what would have impacted more of my deposit for the mistake they made. They should have had that original move in checklist on record somewhere when they did the exit inspection, which they obviously didn’t check. I also wasn't even invited to the exit inspection.(the place was left clean I have pictures which they ignored) but as I wasn't there to witness them, they wanted to charge me £122 to clean a 1 bedroom flat. When I asked for a receipt from their cleaning company to prove the flat clean cost this much, it took weeks and they tried to fob me off with a microsoft word invoice that my 8yr old niece could have done on their computer. It didn’t even have their logo on or was the right colour scheme of the cleaning company when I researched them. Their answer was they couldn’t give me a receipt due to their cleaning company invoicing them for loads of properties instead of each one. So why go to the effort of making a fake receipt in Word document?? (I always advise you get them to send professional receipts for anything they are trying to charge you for, it’s your right for proof of what you’re paying and you don’t pay for what they can’t provide a receipt for) Either they have incompetent staff that don't check their own information when they do the exit inspection or they try and catch you out and slip extra charges in to save them money. With the interaction I’ve received since, I’m guessing it’s the latter. So disappointed in this company. All these issues are easily fixed if they just had some form of customer service or even just professionalism. I don’t mind paying for things that need to be done but it’s not too much to ask to be present for the exit inspection or even to ask for proof that the work they’ve had to do has been done. Waiting up to 4 weeks for a one sentence reply is disgraceful for a large company like CPS. I would not be recommending them to anyone, I’d go as far to say I’d tell anyone who’s thinking of going with CPS to not touch them with a barge pole. You’ll lose money regardless of how pristine you leave your accommodation.**UPDATE TO REPLY**Thank you for replying. I appreciate your acknowledgement of the long time frame between replies and lack of information in those replies.You have implied that I was with you during the check-out interview-which I was not due to not being told or invited. Also, in my email accepting the offer, I wrote that I would accept it ON THE BASIS that I was provided the other receipts. A member of the deposits team, on 27th May, did say that they would send me the said receipts but I have only received the one for the £122 cleaning bill. I'm happy to pay this but as I have not received the others I am not in a place where I can accept the counter-offer yet- I will not be paying for anything that cannot be backed up by proof, I think this is understandable. If no other receipts can be provided then please just let me know and then we can move foreword and amend the counter-offer and I'll be happy to accept. As it stands, I'm still waiting, hense why I have not accepted the offer.
Agent replied · 10 June 2024
Hi Ashley,Thank you for leaving us a review. We're sorry for the inconvenience caused by delayed or poor communication.Having looked into the matter, we can see that there have been considerably longer periods of time between correspondence than we would typically expect. Additionally, e-mails haven't contained the level of detail we would usually aim for. Both of these matters are being addressed internally and we reiterate our apologies for the inconvenience caused.In terms of the deposit return itself, we can see that you disputed the landlord's initial claim amount and instead offered to pay 64% of it. We communicated this 'counteroffer' to your landlord and he accepted. We initiated the return of the agreed amount via the Deposit Protection Service (DPS) in May and, since then, the deposit status has been "awaiting tenant response".The clean of the property was carried out by Simply Clean, who were instructed by CPS Homes following our check-out appointment. During this appointment, we collected photographic evidence that demonstrated which areas of the property required cleaning. We have recently asked Simply Clean to change the way in which they invoice so they are clearer and easier to share with tenants and landlords, but in any case, they did conduct the clean and invoiced accordingly. You have been advised that you are welcome to confirm this with them directly. Their website is https://simplycleancardiff.com/.The DPS are currently awaiting your response in order to progress the deposit return. You reserve the right to use their Alternative Dispute Resolution (ADR) service.Kind regards,The CPS Homes Team.*UPDATE FOLLOWING REPLY*: Due to COVID-19-related restrictions, we were unable to offer an accompanied check-out inspection at the time. There may not be further invoices to provide as landlords sometimes claim compensation towards the diminished lifespan of an item, rather than replace new. The Deposit Protection Service states that "where an item has had its value reduced or its lifespan shortened, for example by damage, a landlord may claim compensation", rather than the cost of a brand-new replacement. If we can agree a compensatory cost with a landlord rather than a repair or replacement, it will be of benefit to tenants for a couple of reasons. Firstly, compensation is frequently significantly less costly than a repair or replacement. Secondly, it speeds up the deposit return process because it can take several weeks to organise work, then receive and process a contractor’s invoices. Compensation, on the other hand, can be calculated relatively quickly and easily. The Tenant Deposit Scheme goes on to say that, where compensation has been claimed, "it is the landlord's choice as to whether they use any awarded money to fix/replace the item”. They continue: "a tenant may complain that they were charged for redecoration, or the replacement of something (carpet, or curtains for example) yet when they revisited the property with new tenants there, they realised the landlord had not replaced the item they were charged for! Despite tenants perhaps feeling this is unfair, it is the landlord's choice as to whether they use any awarded money to fix/replace the item." We’ll always try and adopt compensation over repair/replacement because of the reasons stated above.
5/5
TrustpilotHave used CPS homes for 12 years and…
Have used CPS homes for 12 years and they have always provided us with fantastic 5 star service
1/5
TrustpilotMaintenance issues not being fixed
Currently renting with CPS and are having ongoing problems with unresolved maintenance issues. We have reported issues with a variety of things including: extractor fans not working, white goods being unusable, not being able to shut and secure a window (security issue), bath panelling coming away (may result in water damage), blood stained mattress, filthiness throughout the house (stained sofas, sticky floors etc). All of these plus many more have been reported over the past 2 month with no resolve. We have reported via email several times (including word documents with photographic evidence of the problems), over the phone and in person with an employee at the inventory check. They have sent professional cleaners twice to the property and the property is as unhygienic after they leave so I am not sure what they do on these visits. We also signed on condition that some improvements were made in the property, for which we have written evidence of the promises made by the landlord/CPS but as of yet these have not been kept. CPS’ default reply is that the landlord does the works himself so they are not responsible for them however they should be chasing the landlord to get them complete as this has been happening for over two months. They have in fact told us that all the works are complete when they haven’t been so there must have been a breakdown in communication between them and the landlord. We have requested the landlords details so we can communicate with him to get works done for directness but they stated they are “unable to give out the Landlords contact information” but since we are getting nowhere we are in the process of asking them the landlords address which legally they have to give us. (source: Shelter)**Update**Have emailed the feedback email provided to see if the issues are resolved.
Agent replied · 10 June 2024
Good afternoon,Thank you for leaving us a review.We apologise for the difficulties you have had since moving in. To allow us to look into your concerns further and attempt to put things in the house right, we would appreciate it if you could provide us with your name, contact details and the property you rent from us. You can do this via e-mail to feedback@cpshomes.co.uk, or answer the message we've just sent you via Trustpilot's private messaging platform.Many thanks,The CPS Homes Team.
5/5
TrustpilotLast minute flat
Me and my partner have been looking for a property in Cardiff very last minute, and luckily we found one advertised by CPS Homes. Although it's a bank holiday they've been very easy to contact and Tamara emailed us promptly about the apartment and also spoke to us over the phone to help us secure the flat - and answer any queries that we had. Thank you Tamara, we look forward to moving in.
5/5
TrustpilotEmily was incredibly helpful and…
Emily was incredibly helpful and patient. She made the experience so easy and answered all necessary questions very quickly!
5/5
TrustpilotCPS Homes have just helped me with the…
CPS Homes have just helped me with the sale of my late parents property. I cannot thank Sian, Angela and Nathan enough for their support and for going above and beyond what would be expected of them. Their professionalism when having to deal with a difficult situation/family member has been exceptional and I would wholeheartedly recommend CPS Homes to anyone looking to sell a property.
1/5
GoogleAwful experience. Such callous attitude towards people.NegativeResponsiveness, Professionalism
5/5
TrustpilotRe-letting apartment
We have used CPS Homes for the last 6 years for letting our apartment. Our tenants have just moved out and CPS Homes have been extremely good in finding us a new tenant. It was very easy to just tell them what we needed and from when and they did the rest. We have been kept informed throughout the process and it has been so easy to make contact when necessary. We have found that by dealing with one person it has meant that at all times the information we needed was available. The virtual work through is a great idea in these uncertain times and I can only say a big thank you to them for all the help
5/5
TrustpilotFast and easy.
Really easy to sign up, the application process was fast and easy to do. The person I dealt with was really helpful and communication was fast and consise!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,044 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,740.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
