Trusted Agent profile
★★★★★
2,655 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,655 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,220
Reviews on Trustpilot
Business-wide
CPS Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotJust purchased a small block of 8 units…
Just purchased a small block of 8 units in central Cardiff. There were many things the previous owners have failed to keep up with and as a result managerially it was a bit of a mess. So I was very relieved to have Chelsea from CPS to help sort out a myriad of issues that were necessary to resolve and finally get it over the line. Thanks for the help.
5/5
TrustpilotI was attracted by beautiful photos of…
I was attracted by beautiful photos of nice 3 bedrooms house on CPS advert. It was very simple to book a viewing.Sian was brilliant and very efficient.
5/5
TrustpilotI have been extremely pleased with the…
I have been extremely pleased with the help provided to me by Velislava (Villy) Doneva, who has been always patient, cheerful, competent and highly professional.
5/5
TrustpilotThe greatest agent Sian.Very well…
The greatest agent Sian.Very well coming.Warm smile and very enthusiastic! Unfortunately the house is not suitable for me but was worth to try.
5/5
TrustpilotInformative, helpful and friendly call, responding to my enquiry
When enquiring about a property, my call was directed to Jordan Parry. He was so helpful. Gave me a lot of very informative information about the area I am looking at, the types of property available and answered all my questions clearly. I was so impressed, I immediately wrote an email to his office praising him and I'm sure Jordan will quickly let me know if any suitable properties become available.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Hi Matt, We’re sorry to hear that your experience with us has been less than positive. We’d like to know more, so we'd ask that you provide additional information via e-mail to feedback@cpshomes.co.uk, allowing us to look into your concerns further. Kind regards, The CPS Homes Team.
4/5
GoogleRating only, no written review.
Thanks for leaving a review Mike!
5/5
GoogleRating only, no written review.
Thank you for the 5 stars, Anjali!
5/5
GoogleRating only, no written review.
Thanks for the five stars Adam!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thanks for the five stars, Stefanos!
5/5
GoogleRating only, no written review.
Thanks so much Biju! Hope you enjoy your new home :)
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleReally professional service from Chelsea and the Team at CPS.
Hi David, thanks so much for taking the time to leave us a review! We’re delighted that you’ve had a positive 5 star experience with us and have passed your kind comments across to Chelsea :)
5/5
GoogleFantastic company very professional, without there support over numerous months I would not have been able to sell and purchase my new home. Excellent company with some great people
Hi Paul, thanks so much for taking the time to leave this review, so pleased to hear you had a wonderful experience with our team.
5/5
GoogleStaff are friendly, professional and efficient. Our experience with CPS and their sales team has been very positive.
5/5
GoogleI want to take this opportunity to express my gratitude to CPS homes, your help is always so timely. Please express my gratitude to Nikki and all CPS homes staff, thank you for your help over the past two years. Very professional letting agency that you can trust with.
1/5
GoogleHad a nightmarish experience with CPS homes. - They lied to me and told me that I had to sign a new tenancy agreement (with agency fees of course) when my initial 12 months agreement ended and they said I was not able to go on to a rolling periodic tenancy which is completely wrong. When I stated that I wanted to be on a rolling tenancy they told me I had to leave the property and began proceedings to that effect. - I had someone on their maintenance side literally unlock my door and walk into my flat in the middle of the day whilst in the middle of covid. They gave no notice. When I made a formal complaint, they again lied and said that they had given the required 24 hours notice. - They didn't replace a completely broken (and extremely old) washing machine for 3 weeks and kept insisting that it could be fixed even though the expert who originally came to fix it said it needed to be completely replaced. - When they (incorrectly) stated that I needed to leave the flat because I wanted to go on a rolling tenancy I started to receive constant messages on WhatsApp from one of their agents so 'he could take pictures' to put the property back up for let. I ignored his messages and eventually had to block him. One day he entered the building and knocked on my door to 'check that I was still alive and at the property' (yes really). - They lied to me and said they were not legally required to give me the landlords details when I requested it. Initially they refused but they eventually sent the details over on the 21st day of my request - which is the last day before they would have been breaking the law (as an agent is legally required to provide the details within 21 days). - Eventually I had enough of dealing with them and decided to move out. Like everyone else I know, they attempted to steal my deposit by 'inspecting' the property and giving ridiculous reasons why they should be entitled to a large hefty chunk of my deposit. One such reason was the flat was not completely clean, which is funny because I had paid professional cleaners to clean the flat the day prior. They refused to negotiate the deposit, essentially holding it hostage with DPS and I was forced to use the DPS adjudication service which took a while, but eventually I got the deposit back. There are several other incidents but I will leave them out as I think I've painted a good enough picture of CPS. All in all, everyone that I've spoken to that has had dealings with CPS homes has only negative things to say about them (and almost all of them involve CPS trying to steal deposits). Please avoid for your own sake.
Hi Daniel, We’re sorry to hear that you’ve had a less than positive experience with CPS Homes and are committed to looking into your concerns so that we may put them right moving forward. We would welcome information on the property you rented from us, which you may send to us via feedback@cpshomes.co.uk. Without knowing the property address at this moment in time, we can only respond to your concerns on a more general basis; - The ‘tenant fee ban’ has been in place in Wales since September 2019, and we became the first agent in Wales to stop charging them when we scrapped them in August 2019, so we can say with certainty that, if this happened since then, you wouldn’t have been asked to pay an agency fee in order to sign a new tenancy agreement as it hasn’t been a practice of ours for over two-and-a-half years. All tenancy agreements are contracts between tenant and landlord. As managing agent, we’re the middle man, so if you were advised that your landlord would prefer you to sign a new fixed-term agreement rather than let your existing tenancy lapse into a periodic state, this would have been us passing on an instruction from your landlord. Many landlords prefer the security of a fixed-term tenancy, rather than a month-to-month periodic tenancy, so this may have been in their thinking when they advised us that they would not like a periodic tenancy. It’s also a landlord’s right to serve the legally-prescribed period of notice to regain possession of their property when a tenancy is in a periodic state, which he/she appears to have done here. - If you’ve had contractors or members of staff arrive at your property without providing the required period of notice, this is a concern and we would like the opportunity to investigate how this has happened. Please accept our apologies for this. - We would need to know where you lived before we’re able to comment on the washing machine situation in detail, as there could be a variety of different reasons for a replacement taking 3 weeks. Yes, it could be due to failings within our office as we’re only human and mistakes do happen. If that’s the case, we apologise and will seek to do better next time, but we think it’s unlikely in this situation as we rely on information provided to us by our contractors. We don’t claim to be experts in appliance repairs, so if an engineer advises us that an appliance is beyond repair, this is what we would report to the landlord. We wouldn’t go against the expert’s advice and insist that it can repaired because this wouldn’t be of benefit to anyone. Indeed, often it is possible to repair an appliance but it would be uneconomical to do so, so we regularly persuade landlords to pay for a new machine rather than spend on an old one, which is of course within a tenant’s interest. If a repair was attempted, this would have either been because the engineer deemed the appliance repairable, or your landlord asked that a repair was tried before spending on a new appliance, as, again, we have to take their instruction. - We’re pleased that we provided your landlord’s details within the period of time the law allows. In the rare circumstances a tenant requests their landlord’s details, we do attempt to resolve any potential issues first, i.e. before involving the landlord, as we recognise that they pay us to manage the property and can reasonably expect us to resolve any problems without involving them. - We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, tenants are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for any dilapidation they believe is not a result of wear and tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, our process successfully resolves the vast majority of potential deposit disputes before they become protracted, which we think should be commended.
5/5
GoogleJust wanted to pass on my thanks plus appreciation to the team at CPS Homes in particular Nikki who is always professional, accomodating and pleasantly helpful with any questions, or advice. It's been a pleasure and would recommend to anyone who wants a friendly genuine letting agency. Thank you to all.
Thanks Smudge for leaving a review, we're really pleased to hear you've had such a positive experience with us!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
CPS Homes is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Cardiff (34 Woodville Road) has the most, with 2,045 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,741.
The two CPS Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
