Trusted Agent profile
★★★★★
2,658 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,658 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,223
Reviews on Trustpilot
Business-wide
CPS Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI have been dealing with Rhys and the…
I have been dealing with Rhys and the Team @ CPS Homes Cardiff for many years now and they always exceeded all my expectations and requirements as a landlord. I find them to be professional, knowledgeable and highly experienced.
5/5
TrustpilotRhys and the highly experienced team…
Rhys and the highly experienced team supporting him provide a professional and incisive Landlord service. They met all our expectations. I would not use any other Letting Agent in Cathays.
5/5
TrustpilotSo helpful!
Couldn’t recommend CPS enough! We had Flo and she was so lovely and super helpful. Talked us through everything and made sure we got the most for our money. Flo was super informative and made sure we all were happy. Thank you!!
5/5
TrustpilotProfesional service from CPS
CPS manage my property for 9 years now, and let my property in record time again. Rhys has a strong knowledge of rental market. From rent collection, to periodic property inspection, repairs and improvements etc, CPS team provide brilliant service.
5/5
TrustpilotThe best.
Jordan is the best and helped us to secure an apartment. Thank you!
5/5
TrustpilotI only have 1 property to let and CPS…
I only have 1 property to let and CPS have always been brilliant - not just in finding tenants but helping with all of the other stuff HMO licences, repairs, improvements, and the host of checks and certificates you need nowadays. thank you.
5/5
TrustpilotCps are first class
Yet again Jordan and his team from CpS have excelled in letting one of my properties in Cardiff Bay in record time I’ve used CPS to find tenants for my properties in Cardiff Bay exclusively since they first opened their offices in the Bay and have always been impressed by their first class service Well done team Thank you David George
5/5
TrustpilotA smooth easy process
A smooth easy process. Would highly recommend to any students looking for accommodation.
5/5
TrustpilotGreat consistent service
3 constants in life....taxes, death and Rhys securing market leading rents for my properties each yearAlso Nikki Lewis has excellent knowledge when it comes to the Renting Homes Act legislation, he can explain the changes in layman's terms which ensures my properties remain compliant with the constant changes by Rent Smart Wales & Welsh Govt.
1/5
GoogleAwful service! Phoned in a week ahead to book a viewing. Wasn’t informed about the time slot or address. Didn’t received any email or text message regarding the address or time slot as promised. Had to phone in that very morning just to be told that it was my fault not asking for the address by calling again and that they have no responsibility whatsoever for what happened. This is awful for professionals who need to take time off in advance and travel for hours to do viewing in Cardiff.
Hi Jie Zhou, Thank you for your review. We're sorry that you've had a less than positive experience with CPS Homes, though we don't recognise some of the comments you have made. When we book a viewing appointment, we do so with an agreement of the day/time with the viewer, so we can be sure that the both parties are available. You should have therefore been aware of the day/time of your appointment, as it would've been agreed with you. At the same time, we communicate the meeting place, which is typically at the property to be viewed. Once booked, our software automatically sends out viewing appointment confirmation. We wish you the best of luck in your search to rent a property, and we'd be happy to book you in for another viewing appointment if you so wish. Kind regards, The CPS Homes Team.
1/5
YellIf I could leave zero stars I would,If I could leave zero stars I would.
Do not go with this company I am warning you now. They would not replace my mouldy bed. The kitchen cupboards were infested with mould the whole house smelt like mould. They said it was our fault. They wouldn’t let us look at the house before we signed the contract. They take advantage of students. I went back to look at the house during graduation, they had removed the front of the house. Unprofessional and unhelpful, they will not address any problems unless you threaten them that environmental health is going to come. They have been investigated before for being a dodgy company. Do not go with this company.
5/5
GoogleVery good service
5/5
GoogleGreat experience with Jordan and Flo
Thank you so much Andrew for your kind words, we're delighted to hear you had a great experience with us!
5/5
GoogleExcellent service especially from Florence Bailey, for making the process a seamless one.
We're thrilled to know you had such a great experience and we appreciate your positive feedback - thank you!
5/5
GoogleGreat support very helpful and knowledgeable about the property. Very helpful with what to do next.
5/5
GoogleFlorence and the CPS team were able to organise everything efficiently and in time. Would recommend this agency
5/5
GoogleSetting up a viewing for a property was a breeze, and we were able to get into a viewing very quickly. We toured the place with Jessica, who was quite friendly and able to answer any questions we had. Thanks!
Thanks Ellen, we're grateful for your support and delighted that you had such a positive experience with us.
1/5
GoogleAwful service! Phoned in a week ahead to book a viewing. Wasn’t informed about the time slot or address. Didn’t received any email or text message regarding the address or time slot as promised. Had to phone in that very morning just to be told that it was my fault not asking for the address by calling again and that they have no responsibility whatsoever for what happened. This is awful for professionals who need to take time off in advance and travel for hours to do viewing in Cardiff.
Hi Jie Zhou, Thank you for your review. We're sorry that you've had a less than positive experience with CPS Homes, though we don't recognise some of the comments you have made. When we book a viewing appointment, we do so with an agreement of the day/time with the viewer, so we can be sure that the both parties are available. You should have therefore been aware of the day/time of your appointment, as it would've been agreed with you. At the same time, we communicate the meeting place, which is typically at the property to be viewed. Once booked, our software automatically sends out viewing appointment confirmation. We wish you the best of luck in your search to rent a property, and we'd be happy to book you in for another viewing appointment if you so wish. Kind regards, The CPS Homes Team.
5/5
GoogleWe were shown around a lovely place by Jessica. She was polite, professional and held some brief and interesting conversation with us. I'd recommend CPS Homes to anyone, as the staff are lovely, and the properties were exactly what we were looking for.
Fab, thank you Sean!
5/5
GoogleCPS are faultless as a lettings company for Landlords. Always keep you up to date and take any hassle off your hands. I’ve been with them for around 20 years and have no complaints at all. In that time I’ve never had a vacant property. Unbelievable service really. I know they’ve had some bad publicity in the press but don’t believe what you read .
Thanks Philip, your positive feedback is greatly appreciated & we aim to exceed expectations as things go on as well.
5/5
GoogleI had a viewing with Jordan,it was a lovely experience, very patient and professional in approach and was able to meet my needs when searching for a property. I also got a quick response from CPS, I was able to schedule a viewing immediately, not like some other agencies that requested your life history prior to viewing their properties.Thanks to CPS and Jordan,keep it up!
Thank you for taking the time to share your thoughts; we're thrilled to read such lovely comments!
5/5
GoogleI wanted to give a special thanks to Emma George, who has been super helpful with fixing issues around our rental property. We have been living here for about 3 years, as it is victorian home, there were maintenance issues to address. Emma was super communicative and even adjusted her schedule to align with ours. She made us feel heard and supported.
5/5
GoogleExcellent service from Antonia C! She went above and beyond. Great service and really appreciated!
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
CPS Homes is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Cardiff (34 Woodville Road) has the most, with 2,048 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,744.
The two CPS Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
