5/5
GoogleScott did my photos. Brilliant guy. Knows what he is doing. 👍 …
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,655 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,655 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,220
Reviews on Trustpilot
Business-wide
Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Latest reviews from every CPS Homes office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleAwful agents, don’t respond to any queries or offer any help whatsoever. Regretting not listening to the bad reviews/press and choosing to rent with them. Avoid at all costs.
Agent replied · 11 June 2024
Hi Alanis, Thank you for leaving a review. We’re aware that you have had a leak into the property you occupy and we manage. As this was caused by an issue with a communal soil stack, stemming from a property that isn’t managed by CPS Homes, the block managers for the building, First Port, have been handling the repair. As explained previously, First Port are the appointed managers for the whole building, meaning your landlord, the owner of the ‘other property’ and every other owner in the block pay them a service charge to handle communal-related issues within the building. We understand you have been unhappy with the speed at which First Port have handled the matter. We, too, are unhappy, and have voiced this to them in no uncertain terms. Your landlord has done the same. Unfortunately, as the repair is outside of both ours and the landlord’s remits, we haven’t been able to do anything to influence the speed, other than to apply the pressure we have been applying. We’re sorry if you feel this isn’t enough, and we’re sorry if you feel our communication to you during this process hasn't been up to standard, though we do believe we've done everything we could given that things are outside of our control. We have sought to update you at every opportunity, even when the update was not to your (nor our, nor the landlord’s) liking. We’re aware that you have requested compensation for the inconvenience caused. As this matter is not service-related, it is not for CPS Homes to offer compensation, and it is not our place to decide that your landlord must offer you compensation. We have done what we can, which is to pass on your request for compensation to the landlord, and we will let you know how they respond. We will continue to assist you on this matter via e-mail, where we hope to secure a positive outcome for you. Kind regards, The CPS Homes Team.
5/5
GoogleScott came today and was really nice and pleasant. Absolutely no faults atall.
5/5
GoogleScott is very approachable, helpful and gives friendly service. 10/10. Would recommend to anyone!
5/5
GoogleGreat service provided by Derry in maintenance to help manage my property. Really quick and easy solutions provided.
5/5
GoogleSuper helpful when we needed it. We needed some improvements to our property and Zara Lawes provided an excellent service!!
5/5
GoogleBoth Nadine and Jess were so helpful and friendly when helping me and my partner find a new place that allowed pets. Many thanks to both!
5/5
GoogleCPS team are really professional and efficient, always a pleasure to deal with them! Kate has been really helpful :)
5/5
GoogleScott can be considered the best property photographer in Cardiff. I don't think I have seen anything to his calibre! Very very professional.
5/5
GoogleScott attended and was absolutely fantastic. Very informative and helpful I'm so glad we dealt with him. Would highly recommend.
5/5
GoogleMe and my partner will be soon moving in to a new property thanks to CPS and their operator Rhiannon. In terms of admin work and tenant liaison, it was handled very efficently whilst remaining flexible with certain needs. Admin fixtures did turn up, however they were dealt with great understanding and haste. Thank you for your help Rhiannon!
5/5
GoogleScott was fantastic to deal with, very easy to chat too and explained clearly what he wanted to achieve. He was very friendly in fact slightly bonkers but great fun to work with. I was very impressed with the property video preview of myself and my horse and thought it looked very professional & slick. I wouldn’t hesitate to recommend Scott & CPS Homes for their professionalism. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleMe and my partner met Flo when we were viewing the property and she was extremely lovely, confident and bright. We got on with her instantly and she showed us around the property and we instantly loved it. She has been extremely helpful, answering our emails very quickly and despite how stressful renting a flat can be, the process was made so much easier thanks to Florence Bailey!
5/5
TrustpilotGreat Service from CPS
We have recently moved our property to CPS, so far our experience with the team has been great. In particular, Jordan Parry. He has been very helpful and professional from the moment I reached out to CPS to become our property manager. He has taken care of everything on our behalf whilst transferring from another agent, including reaching out to the other agent directly. He’s very knowledgeable and answers any queries via email promptly.
5/5
TrustpilotGreat experience
I have recently put a property on the market. Sian’s wealth of knowledge guidance and advice was invaluable. I would have no hesitation in recommending CPS.
5/5
TrustpilotSelling my house
Keep this short and sweet when it comes to selling your home or an other property you may be involved in,Chelsea at cps is the right person to be doing it for you, she’s very professional and gets the job done also very knowledgeable. Keep the good work up.
1/5
GoogleAwful service! Phoned in a week ahead to book a viewing. Wasn’t informed about the time slot or address. Didn’t received any email or text message regarding the address or time slot as promised. Had to phone in that very morning just to be told that it was my fault not asking for the address by calling again and that they have no responsibility whatsoever for what happened. This is awful for professionals who need to take time off in advance and travel for hours to do viewing in Cardiff.
Agent replied · 24 August 2024
Hi Jie Zhou, Thank you for your review. We're sorry that you've had a less than positive experience with CPS Homes, though we don't recognise some of the comments you have made. When we book a viewing appointment, we do so with an agreement of the day/time with the viewer, so we can be sure that the both parties are available. You should have therefore been aware of the day/time of your appointment, as it would've been agreed with you. At the same time, we communicate the meeting place, which is typically at the property to be viewed. Once booked, our software automatically sends out viewing appointment confirmation. We wish you the best of luck in your search to rent a property, and we'd be happy to book you in for another viewing appointment if you so wish. Kind regards, The CPS Homes Team.
5/5
TrustpilotChels from CPS Homes has been amazing
Chels from CPS Homes has been amazing. She has been there to help us through a very difficult purchase. She assisted when we our survey came back which flagged some concerns but she took time out to go through it and put a plan in placeq. I don't think we would have got to completion if it wasn't for her knowledge and guidance through. Thank you from the bottom of our heart.
5/5
Trustpilot5* Agents
Nathan is a pleasure to work with. Always gives the best guidance, is easy to communicate with, is genuine and honest and always goes above and beyond! Chelsea was also instrumental in the sale of our recent flats and kept us updated throughout. Thank you CPS
5/5
TrustpilotNathan looked after after us with…
Nathan looked after after us with selling our house. He was very enthusiastic and gave us great advice on getting the house ready for the market. He went above and beyond with photos and videos making the house look its best. Very grateful to have worked with him. Would definitely recommend!
5/5
TrustpilotRhiannon Hughes is a fantastic person…
Rhiannon Hughes is a fantastic person and helped me all the way to process the tenancy agreement. She was brilliant and always communicated with me on demand and was quite helpful. It was all well managed in a organised way. Definitely recommend CPS Homes for any property related matters.
5/5
TrustpilotGreat pleasure of using Nathan from…
Great pleasure of using Nathan from cps, everything well explained from the start to finish. Recommend 10/10 Ryan
5/5
TrustpilotBought and sold recently through CPS
Bought and sold recently through CPS. Nathan, Sian and Chelsea were brilliant!
5/5
Trustpilotbest estate agent I have ever dealt…
best estate agent I have ever dealt with EVER !!!from start with Sian to finish with Chelsea !Chelsea when above and beyond to help us a credit to cps homes !I highly recommended them !
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Wales Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,045 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,741.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
