5/5
TrustpilotExcellent service of renting
Excellent service of , quick decoration of the flat and finding a new tenant within 2 week - Absolutely brilliant service of CPS home management team& Jordan Parry
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,655 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,655 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,220
Reviews on Trustpilot
Business-wide
Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Latest reviews from every CPS Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
Trustpilot100% Recommend
Me and my flatmate had nothing but a positive experience with CPS Homes and Jordan Parry in particular. All the staff at CPS Homes were always very friendly and we always felt welcome.We were helped and shown around the properties by Jordan Parry, His help was invaluable, his knowledge of the properties alongside his willingness to help allowed us to ask any questions we had and they were all answered perfectly! As well as this, his pleasant and friendly personality made us feel comfortable and made him a joy to be around. Would 100% recommend CPS Homes and Jordan in particular.
5/5
TrustpilotHelpful securing occupants
Rhys at CPS was very helpful to secure new occupants before the refurbishment was complete Good communication and knowledge
5/5
GoogleRating only, no written review.
Agent replied · 13 June 2024
Thanks for the 5 stars Tavia!
1/5
GoogleAwfull company!!!!!!!!!
Agent replied · 13 June 2024
Hi Andrew, We’re sorry that you’ve had a less than positive experience with us. We cannot currently locate you on our database, so in order to verify and learn more about your experience, we’d appreciate it if you could provide us with more information via feedback@cpshomes.co.uk. We look forward to hearing from you. Kind regards, The CPS Homes Team.
5/5
GoogleCPS is a place you can trust. Mr Rhys Owen and Ms Jessica Jones have recently helped to letting my properties in Cathays. They are very friendly, considerate, patient and professional!
Agent replied · 13 June 2024
Fantastic to hear, Ming!
5/5
GoogleFrom the very outset CPS have always provided a professional and friendly service. They manage my property efficiently and the staff are always quick to notify of any issues and arrange solutions using reliable contractors at reasonable costs. Using their rent guarantee scheme ensures that I have no worries regarding rental revenue and peace of mind should there be a gap between tenancies.
Agent replied · 13 June 2024
Thanks Gillian. We strive to deliver exceptional service to all our clients, and your kind words motivate us to keep up the good work. If there's anything else we can do for you, please don't hesitate to let us know.
5/5
GoogleWonderful customer service, always kept us up to date on any changes in the viewing procedure, and answered all the questions we had.
Agent replied · 13 June 2024
Hi Amala, thanks so much for these kind words - glad we could make viewings a positive experience for you!
5/5
GoogleCPS were very helpful in my most recent move. Max Evans was especially helpful by speeding up the whole process. Thanks for your help.
Agent replied · 13 June 2024
Great to hear - thanks Elliott for taking the time to leave us a review :)
5/5
GoogleSo we are currently looking to purchase and have had 3 viewings. 2 within Nathan and 1 with Tiffany. Today we viewed at short notice and I can honestly say the team go above and beyond. We are buying atm but they have shown such a willingness for us as buyers but also they do their best for sellers by going above and beyond. Thank you
Agent replied · 13 June 2024
Thanks Justin for your kind comments, much appreciated!
5/5
GoogleRhys and the CPS team have been spot on over the last 10 years. Continuing to find quality tenants every time. Rhys has been reliable and sincere throughout . Many thanks Christopher Hughes
5/5
GoogleThe service provided by the whole sales team was outstanding, from initial valuation through to the amazing photos taken and the sale of the house. We were kept updated at each stage of the sale and Nathan even helped with the negotiation on the price of the house we wanted to buy, CPS really did go that extra mile and I would thoroughly recommend using them to sell your house.
Agent replied · 13 June 2024
Thanks Nicola for your kind comments, much appreciated! Glad we could help you have such a positive sales experience with us.
5/5
GoogleI had the pleasure of working with Cameron and Jordan from CPS Homes and I couldn't be more impressed with he’s service. Cameron guided me through the entire process of securing a suitable apartment, ensuring that my needs were met every step of the way. His professionalism and attention to detail made the experience seamless and stress-free. Jordan Parry's assistance during the apartment viewings was invaluable. His knowledge of the properties and his accommodating nature made the search process enjoyable and efficient. Lastly, Nikki was absolutely incredible throughout the entire process of helping me secure my new home. Her dedication, patience, and willingness to answer my numerous calls truly set her apart. She went above and beyond to ensure that I got the house. I can't thank her enough for her hard work and exceptional service. I highly recommend Cameron, Jordan, and Nikki at CPS Homes for their outstanding professionalism and dedication to customer satisfaction. Thank you for making my apartment search a positive experience! Best Regards Oyinkansola
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRhys is always so prompt and understanding with any questions we have
5/5
GoogleScott came round for routine inspection. Was extremely polite and insightful and gave us full confidence that any issues would be dealt with.
5/5
GoogleToday Cameron came to inspect our house! He was very friendly and efficient
5/5
GoogleScott has been to the property and was very helpfull with everything and pointed me in the right direction for the future
5/5
GoogleCameron at Cps homes has been so lovely and helpful with all of our house queries!
5/5
GoogleSuch a brilliant experience with Scott. Friendly and professional. Very much looking forward to seeing the footage!
5/5
GoogleScott absolutely made our day with his delightful company and wondrous professionalism. What an all-round lovely human. Thanks for all your help, hard work and fun conversation, Scott! :)
5/5
GoogleRhys Owen helped us with our renewal, and has been fantastic. Great communication, and friendly. Would be happy to deal with again. Thank you!
5/5
GoogleScott came to take photos and video of my house - very professional, super friendly and enthusiastic - legend! Really great start to the house selling process. Thanks Scott!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Wales Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,045 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,741.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
