Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI recently secured a new home at 28 Seager Drive, Windsor Quay, and I couldn't be happier with the experience. Jenna Thomas has been absolutely fantastic throughout the entire process. From the initial viewing to the final paperwork, Jenna was professional, responsive, and incredibly supportive.
She provided clear and timely communication, ensuring I was well-informed at every step. Her friendly and approachable demeanor made the entire process smooth and stress-free. Jenna went above and beyond to address all my queries and concerns, making me feel confident and well taken care of.
I highly recommend Jenna Thomas and the rest of the team to anyone looking to rent a property. Thank you, Jenna, for your outstanding service!
Shahrukh · 25 July 2024 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 24 August 2024
Thanks Shahrukh for your kind comments, much appreciated! Glad we could help you have such a positive buying experience with us.
★★★★★ 1/5
GoogleExtremely disappointing rental experience
I am extremely disappointed with my experience with this rental agency. I chose the property because the listing on the rental website clearly stated it welcomes students. However, when I contacted the agency about renting the property, I encountered clear discrimination.
Firstly, the agent's attitude towards students was very unfriendly, with a cold and biased tone. Secondly, the person repeatedly asked me how many months of rent and how much I could pay in advance, which made me very uncomfortable. As a student, I should receive the same treatment as any other tenant. I strongly advise other students to be cautious when considering this agency to avoid similar unfair treatment.
Lucy · 25 July 2024 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 23 October 2024
Hi Shuang,
Thank for your review. We’re sorry that you’ve had a less than positive experience with CPS Homes. We’d like to address the points you have made.
Firstly, we absolutely welcome students. We let to 4,000+ students every year, so we are very used to housing students as well as non-students.
Like every agent, we must check that anybody who has enquired about an available property is able to meet the referencing criteria that we agree with landlords in advance of advertising. For students, we appreciate that they are unlikely to have a credit history, may not have rented previously and may not be employed, so we simply ask that they are able to appoint a guarantor who is 25+ years old, resident in the UK and a UK homeowner. Most students are able to meet this criteria, but we recognise that some may not, especially in the case of overseas students. As such, the landlord will typically accept a payment of rent in advance in lieu of the guarantor. We asked you if this was possible so that we may then approach the landlord and say “Shuang is unable to meet the standard referencing criteria we agreed, however, we have checked and they can do XYZ. On that basis, can we proceed?”.
We wish you well in your continued property hunt. We are very happy to assist you if you are interested in anything we’re advertising.
Kind regards,
The CPS Homes Team.
★★★★★ 5/5
TrustpilotProfessional service, unlike previous agent.
The comparison between CPS and the previous agent has been marked. Tiffany at CPS, updated us on each step of the sale process and offered informed opinion when asked. I highly recommend CPS for local knowledge and highly competent staff. My only regret was not engaging them sooner.
Anthony · 17 July 2024 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 24 August 2024
Thank you Anthony for these wonderful comments about Tiff and taking the time to leave such a thorough review, we really appreciate it and will endeavour to keep up the good work!
★★★★★ 5/5
TrustpilotConsistently good service :-)
CPS Homes have managed the letting of my property in CF24 for several years and the service has been great. Renewals have been managed efficiently with minimal / gap - thanks to Rhys Owen and team who have just secured new tenants at the most recent time of asking!
T · 14 July 2024 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 24 August 2024
Thank you for the review! We're thrilled Rhys and the team have made your letting experience a positive one.
★★★★★ 5/5
TrustpilotNew Home Secured
I recently secured a new home, and the process has been incredibly smooth and positive. Marta and the rest of the team were exceptionally supportive and helpful throughout. Marta, in particular, was always available to answer any questions and provided thorough and prompt responses, making the entire experience stress-free.Everything was handled professionally and efficiently, from viewing the property to finalising the tenancy agreement. I’m very pleased with the service provided and highly recommend renting a property through this team. Thank you for your excellent support!Nadia
Nadia · 11 July 2024 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 24 August 2024
Thank you so much Nadia for your kind words! We strive to make the process as smooth and professional as possible, and it's fantastic to hear that Marta's friendliness and communication were so helpful.
★★★★★ 5/5
TrustpilotWell done Velislava Doneva at CPS Homes…
Well done Velislava Doneva at CPS Homes on Albany Road - what a complete star! Knowledgeable, always happy to help and provides answers to any questions quickly and efficiently. Many thanks as ever for your outstanding customer service.Lisa
Lisa · 3 July 2024 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 24 August 2024
Thank you Lisa, we're so glad we could help :)
★★★★★ 5/5
TrustpilotIn last couple of months
In last couple of months, our properties came up for rental reviews and new tenants. Between Rhys Owen and Jordan Perry's team, they managed to bring the rents to the market value and got the new tenants. This team is credit to CPS Homes. Well done. Thank you.
M · 3 July 2024 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 24 August 2024
Thank you, we're very happy to hear this and we appreciate you taking the time to leave your thoughts.
★★★★★ 5/5
TrustpilotExceptional Service from Velislava Doneva and the CPS Homes Team
I am writing to express my utmost satisfaction with the exceptional service I received from Velislava Doneva at CPS Homes on Albany Road. Velislava has been absolutely amazing in assisting me with my rental properties. She has answered all my questions with remarkable efficiency and speed, always responding to my emails promptly and with comprehensive information.Velislava's professionalism, dedication, and attention to detail have made the entire process seamless and stress-free. Her friendly and approachable demeanor has also made communication a pleasure. It's rare to find someone who genuinely cares about their clients and goes the extra mile to ensure their needs are met, but Velislava consistently exceeds expectations.Additionally, I must commend the entire team at CPS Homes. They are undoubtedly one of the best estate agencies in Cardiff. Their collective expertise and commitment to excellence are evident in every interaction, and I have always felt supported and valued as a client.Thank you, Velislava, and thank you to the full team at CPS Homes for your outstanding service. I look forward to continuing our successful relationship.Best regards,M.Rahman
Mahfuzur · 27 June 2024 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 24 August 2024
Thank you Mr Rahman for your kind words, we're thrilled to hear that you’re so happy with the service you've received. Velislava is a valued member of our team and we're delighted that her hard work and dedication have been recognised. Thanks again for choosing CPS Homes and we look forward to continuing our relationship with you.
★★★★★ 5/5
TrustpilotTiffany Brownlie …
Tiffany Brownlie provided excellent service. Professional, courteous, efficient. She guided me through price negotiation very well
Steven · 27 June 2024 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 24 August 2024
Thank you very much Steven for the 5 star review!
★★★★★ 5/5
GoogleThanks to Velislava, Florence & Jordan for making it so easy and being so efficient throughout the whole process! All so helpful and lovely :)
Hannah · 26 June 2024 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
GoogleVelislava was great with whilst we signed for a new property. Here communcation was great which made the whole process very reassuring and easy. Would recommend!
Morgan · 26 June 2024 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotVery pleased as I renew lease
I’ve been renting through CPS for nearly two years now and have been extremely pleased. The system is quite geared towards students overall but as a young professional I have found all the staff - particularly Rhys who has listened to my needs as a tenant and spoken to the landlord quickly on my behalf - to be very helpful.
Catriona · 24 June 2024 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 24 August 2024
Thanks Catriona for your kind words about CPS Homes and Rhys. We appreciate you taking the time to share your positive experience.
★★★★★ 5/5
TrustpilotGreat service …
This is not the first time dealing with CPS, all I can say great service and they are very helpful, thank you guys for all hard work.
Sahel · 14 June 2024 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 24 August 2024
Great to hear - thanks, Sahel!
★★★★★ 5/5
TrustpilotPrompt and professional service
Recently moved into a property managed by CPS homes and noticed a few issues that needed to be resolved. After contacting CPS I received a quick response from Amber who dealt with my queries extremely efficiently and arranged for contractors to arrive on site as soon as the next day. Very pleased with the excellent service provided. Thank you
David · 14 June 2024 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 24 August 2024
Thanks David, our goal is always to ensure our tenants are happy and comfortable in their homes and we appreciate you taking the time to share your positive experience.
★★★★★ 5/5
GoogleHad a viewing with Jordan and it went very smooth. Answered all questions patiently and very prompt in booking the place. Would highly recommend
Devang · 12 June 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
TrustpilotRenting
Had a viewing with Jordan and it went great. Patiently answered all questions and was very welcoming. Would highly recommend CPS
Devang · 11 June 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
GoogleFrom the initial inquiry to the final paperwork, the entire process was seamless and professional. The team was incredibly responsive and attentive, addressing all my questions and concerns promptly.
Sana · 11 June 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 2/5
TrustpilotTAKING THIS PLATFORM TO EXPRESS.......
In search for a property to rent i came across the property which is managed by the CPS homes. Even if it doesn't meet my requirements I have been to viewing because a suggestion from the staff . After the viewing I liked the property and I would like to rent it. As it is a student property they asked me for a UK home guarantor, I couldn't able to provide one as i am a overseas student. Meanwhile the rent has gone down from £750 to £700 and I requested the CPS homes that... I'm willing to pay £750 As I couldn't able to get a guarantor, I would like to pay my rent quarterly with 2 months of holding deposit where they said no. And again I requested them I would like to pay 6 months of rent upfront and 2 months of holding deposit and still the answer is a no. And i finally dared myself and pitched them a perfect deal of paying all 12 months of contract rent of £750pcm Before moving in with the 2 months of holding deposit guess what it's still a no. All through this process only thing they say is.. we will discuss with the landlord and get back to you. And even the answer is going to be a no i then thought of renting a guarantor from online company. All my doors were closed I ran out of options. And finally I got a cousin I don't even know 😂 as per my parents request he became my guarantor for the property. Writing this whole thing is for making you know that, you should indicate it the details as such this property needs a guarantor, or only for UK students where it would be easy for them to get a guarantor. I only knew about the guarantor thing when I tried to pay for the holding deposit. In circumstances like these you should understand that it will be very difficult for a overseas student to get a guarantor. I know it only depends up on the landlord. You failed to cut the deal somehow without a guarantor. And finally I got the guarantor done with the paperwork and holding deposit and everything. And by all this i would have known that only the answer they could say is a NO. But, i requested them very generously to collect the property keys 2 days before my move in date which will be on Monday where I will be busy with my part-time and studies. I could request them a day before but they will be closed on Sunday. The answer i got is if you're interested to collect the keys on Saturday you should be paying those 2 months of rent as well. Through out all this process i have got a bad impression on CPS HOMES and I'm taking this platform to express my situation and feelings. But the staff has been very helpful by the quick responses and I can understand it's not in their hands to make any decisions. Editing this mail to let you know I haven't mentioned in any mail that I have a UK guarantor in any mail before knowing it from you. Thank you.
Siva · 10 June 2024 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 10 June 2024
Hi Siva,Thank you for your review. Having investigated your comments, we would like to point to some inaccuracies with the comments you have made.You are correct in stating that if a student wishes to rent a property advertised by CPS Homes, we ask, on behalf of the landlord, for a UK-based, homeowner guarantor. If this isn’t possible, which we know may be the case for foreign students, there are alternative options we can explore with the landlord, such as paying rent in advance. We didn’t have to explore these alternative options on this occasion because, prior to choosing to take the property, you informed us via e-mail “I'm happy with the property and I would like to move into the property. And I also have UK house own guarantor. I would like to pay the holding deposit for the property today”. You were therefore aware of the guarantor requirement prior to choose to take the property and parting with any money.After paying the holding deposit, you informed us that the person you had in mind to be your guarantor was not prepared to act for you. You did offer to pay rent in advance instead, which we tried to have the landlord agreed to, but she wished to stick to the original agreement, which is that you would provide a UK-based, homeowner guarantor. This is her prerogative, and it should be born in mind that a guarantor acts not only as surety for payment of rent, but also for any damages within the property. Payment of rent in advance gives the landlord no surety over any possible issues with the condition of the property, so it is not a direct replacement for a guarantor.You offered an online guarantor which would see a company act as your guarantor, but they were not prepared to meet the terms of our guarantor agreement, so this option wasn’t viable. You did eventually find somebody else to be your guarantor and the let proceeded as originally intended, which we were pleased to facilitate.The property was marketed with a move-in date of Monday 1st July. Deep into the signing process, you asked if you could collect the keys on Saturday 29th June instead. We informed you that we would ask the landlord if this is possible, and if she agreed, you would need to pay rent for the 29th and 30th June (two extra days, not months as you’ve stated) as collecting the keys early would give you full access to the property. You and the landlord agreed to this, which we were again pleased to facilitate on your behalf.In summary, we feel we have been very transparent throughout and have successfully negotiated with the landlord on your behalf to achieve the outcome you wanted.We wish you well during your upcoming tenancy.All the best,The CPS Homes Team.
★★★★★ 5/5
GoogleVery smooth and easy process in terms of the actual viewing and signing of contracts etc. Cameron was very responsive and very helpful with queries. In fact, the whole staff are very responsive which is amazing! Very easy to contact them and always available.
Fahmida · 7 June 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 4/5
GoogleRating only, no written review.
Roberto · 6 June 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
GoogleRating only, no written review.
Ruth · 6 June 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
TrustpilotThe staff at CPS are always helpful and…
The staff at CPS are always helpful and more recently I have had a tenancy come to an end and they have already found new tenants for the property. They seem to be very proactive and I have always had rent transferred on time with clear statements explaining any deductions. I find them very professional in my dealings with them. Highly recommend them.
Artie · 4 June 2024 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 22 October 2024
Thank you Artie for your kind words and continued business.
★★★★★ 5/5
TrustpilotI wanna commend Cameron for his help…
I wanna commend Cameron for his help always, he’s patient and helpful. I will recommend a boost for him if there’s anything like that in your organization. Thanks
Tonade · 4 June 2024 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
GoogleRating only, no written review.
Connie · 4 June 2024 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Thanks for the 5 stars Connie :)
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