Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleSarah Staniford has been amazing through the process of letting a flat to me in West Byfleet, Surrey. Calls and emails answered in a timely, professional and friendly manner and a pleasure to deal with F2F. Coms have also been excellent since the hand over to Mollie the property manager. The rest of the staff in Woking also seem great. Highly recommend!
Alick · 24 June 2022 · County Property Management Woking
Agent replied · 24 June 2023
Dear Alick,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKaty Elsdon, our property manager, has been great to deal with. She has always passed on information in a timely manner, addressed any questions and in the worst cases where there is a fix needed she has been prompt in arranging this and keeping us in the loop of any progress made. Would highly recommend.
Aadam · 24 June 2022 · County Property Management Woking
Agent replied · 24 June 2023
Dear Aadam,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThanks to Katy Elsdon and James McCloud we have had a really good experience renting a flat in Woking. They have been very professional, responsive and easy to deal with. They have always been so helpful. Thank you so much for the excellent attention!
Rodrigo · 24 June 2022 · County Property Management Woking
Agent replied · 24 June 2023
Dear Rodrigo
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleKate Ostinelli worked wonders and went above and beyond to help me.
Thanks Kate.PositiveQuality, Professionalism
Alexander · 22 June 2022 · County Property Management Woking
Agent replied · 21 June 2024
Dear Alexander Dunn,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI am very satisfied with the assistance provided by Ms. Kate Ostinelli who has been very kind, responsive and helpful during the entire process.PositiveResponsiveness, Quality, Professionalism, Value
Salvador · 22 June 2022 · County Property Management Woking
Agent replied · 21 June 2024
Dear Sal Dah,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 5/5
GoogleAbsolute pleasure doing business. Very efficient and lovely staff. Thanks for finding me my home.PositiveProfessionalism
Juan · 22 June 2022 · County Property Management Woking
Agent replied · 21 June 2024
Dear Juan
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 4/5
GoogleThe agency followed up every part in my renting process and the overall experience was good.PositiveQuality
Openparcel · 22 June 2022 · County Property Management Woking
Agent replied · 21 June 2024
Dear Openparcel,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleJames was polite, friendly, and went above and beyond. I had a great experience, and would recommend to anyone thinking of moving to the area.PositiveResponsiveness, Quality, Professionalism
Liam · 22 June 2022 · County Property Management Woking
Agent replied · 21 June 2024
Dear, Liam Davenport, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleHaving recently moved to the area, James McCloud has been diligent, helpful and responsive in our search for a property. Would recommend!PositiveResponsiveness
Ruth · 22 June 2022 · County Property Management Woking
Agent replied · 21 June 2024
Dear, Ruth O'Sullivan, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleHeather from Woking branch was very helpful in dealing with a tough situation in my tenancy. She dealt things in a very professional manner and I appreciate her supportPositiveProfessionalism
Gokulakrishnan · 22 June 2022 · County Property Management Woking
Agent replied · 21 June 2024
Dear Gokulakrishnan Jegadeesan,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleExperienced a professional and quick service in acquiring a new rental property. Worked closely with Sarah Staniford of the woking branch.
Nothing was too much for her, attentative, professional and kept me up to speed at all times.
A great asset to the company.PositiveResponsiveness, Quality, Professionalism, Value
Manuela · 22 June 2022 · County Property Management Woking
Agent replied · 21 June 2024
Dear Manuela Matern,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI am a landlord with a property in Sheerwater, Woking and Austyn Green at the Woking office has been supporting me every step of the way with a tricky tenancy expiration. He has been a great professional and keeping me up to date on all aspects.PositiveResponsiveness, Quality, Professionalism
Mohammed · 22 June 2022 · County Property Management Woking
Agent replied · 21 June 2024
Dear Mohammed,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGood Morning,
I just wanted to write and say how great and professional Kate was during the process of me moving down from Scotland to Woking. Due to busy times where there wasn't much around the area Kate got in contact with my current property and manged to get a deal for me which was great not only for value but also how beautiful it is and also local to my current job which means I don't need to take transport anytime soon. Once again I would like to thank Kate for making this easy and being so great.
Best
Ayoub NadjiPositiveResponsiveness, Quality, Professionalism, Value
Ayoub · 22 June 2022 · County Property Management Woking
Agent replied · 21 June 2024
Dear Ayoub Nadji,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleLarissa Tilley manages the property that I am currently renting and I have found her to be very responsive to all emails and maintainance issues that I have submitted. She gets backs to me very quickly, professionally and resolves any isses I have in a timely manner. So far she has done a great job.PositiveResponsiveness, Professionalism
Amira · 22 June 2022 · County Property Management Woking
Agent replied · 21 June 2024
Dear Amira,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a great experience with James Mccloud, who went above and beyond to help me at every instance. Other representatives we had seen with other companies in the area had been decidedly underwhelming so working with James was a breath of fresh air!PositiveResponsiveness, Quality, Professionalism
Debbi · 25 August 2021 · County Property Management Woking
Agent replied
Dear Debbi,
Thank you for the great review of our Leaders Estate Agents Woking team and especially to James. It’s fantastic to hear that we could provide you with a great service that you were happy with.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleRented a property through leaders Woking. They were very efficient in organising viewings, sorting paperwork and helping me with the move in. Kate looked after me throughout the process and made the move stress free. Would recommend them and Kate in particular, really knows her stuff and keeps you informed.PositiveResponsiveness, Quality, Professionalism
Daniel · 25 August 2021 · County Property Management Woking
Agent replied
Hi Daniel, thank you so much for your positive feedback about Leaders in Woking. It was great to hear such great comments.
Thank you from the Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Martin · 17 August 2021 · County Property Management Woking
Agent replied
Dear Martin Damon, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Woking branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
★★★★★ 5/5
GoogleRating only, no written review.
Antonio · 17 August 2021 · County Property Management Woking
Agent replied
Dear Antonio Conterato! Thanks for the amazing review and star rating! All the best, Customer Care Team
★★★★★ 5/5
GoogleAmazing services provided my james and the team, a nice flow of epc business for me too at wew.epcsurrey.co.uk to make sure leaders customers are served well
Paul · 17 August 2021 · County Property Management Woking
Agent replied
Dear, Paul Brown, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI am very satisfied with the assistance provided by Ms. Kate Ostinelli who has been very kind, responsive and helpful during the entire process.
Sal · 17 August 2021 · County Property Management Woking
Agent replied
Dear Sal Dah,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 1/5
GoogleI'd you want to actually move do not go with this letting agency they don't take despoits you could be though middle of application with them and they just give it to someone else and leave you stranded at last minute absolutely awful service awful manager excusing her staff unusual behaviour
Charlene · 13 July 2021 · County Property Management Woking
Agent replied
Dear Charlene
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleWith the letting market difficult at this time, James M did a great job in helping to resolve the various difficulties that cropped up along the way.
Jo · 24 June 2021 · County Property Management Woking
Agent replied · 24 June 2023
Hello Jojo Warr
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleM. Kate Thank you for helping find a sweet Home for rent. Keep up the good spirit and helping nature.
Biju · 24 June 2021 · County Property Management Woking
Agent replied · 24 June 2023
Hello Biju Varghese
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleKate Ostinelli is the best letting agent I have ever dealth with. She is very professional and I would higly recommend her. Kate was always available to answer any questions I had and ensured I was priority.
Kevin · 24 June 2021 · County Property Management Woking
Agent replied · 24 June 2023
Dear Kevin Love,
Thank you for the great review of our Leaders Estate Agents Woking team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
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