Trusted Agent profile · Surrey and Berkshire
★★★★★
324 reviews across 2 offices and 2 platforms
County Property Management has two offices, in Woking and Newbury (Surrey and Berkshire). Together they have 324 reviews on two platforms, rated 4.2 out of 5 overall.
322
Reviews on Google
All 2 offices
2
Reviews on View Agents
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
County Property Management's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI rented an apartment in Woking via County Properties and the experience and service were both first class. More recently I also bought an apartment via County Properties (Jack Walton) and, once again, their service was excellent. When I come to sell I will use County Properties; I recommend them without hesitation.
5/5
GoogleI used County Property to sell my property in Woking after choosing them over an online agent. I am so glad I made the choice to go with CPM - they were so professional, had unrivalled area experience and really went out of their way when dealing with my difficult tenant when it came to arranging viewings and other matters. The property was sold by the 3rd viewing and they kept me updated and kept the pressure on the solicitors to move the sale along throughout. Highly recommend!
5/5
GoogleI have used County Property Management both as the managing agents for the letting of property and also for the sale of apartments. In each case they have shown a high degree of professionalism together with strong customer and market awareness. It is difficult to single out any one of the team at County for special praise but I have had most contact with James Guyton, Lettings and Sales Manager . He gives freely of his time and advice yet is willing to listen to customer views and I am sure his very enthusiasm is a strong contributor to his, and County's, success.
5/5
GoogleI would fully recommend County Property to any landlord in Woking or anyone looking to sell their property in the area. James and the team provided me with a fantastic property management service for three years (a special thank you to Elaine who was extremely efficient in the day to day management) and also helped sell my flat very quickly for the price I wanted. 5 star service.
5/5
GoogleGood professional firm who act for me as the landlord's agent. Accurate statements, record-keeping and regular visits to check the properties with regular follow up by email. Very happy with the service. Always find a tenant in a short time and help both sides deal with the new tenancy very smoothly allowing all documents to be signed electronically, whilst using tenant's deposit scheme for peace of mind.
5/5
GoogleA friend recommended County Property Management. I rented a flat in central Woking through them; the service was professional and efficient (Elaine Findlay). At the same time, I was also looking for a flat to buy. Both Jack Walton and James Guyton supported my search and finally found the right property. If I ever want to sell or rent the acquired property I will, without hesitation, approach this great team.
5/5
GoogleWe successfully rented our property through James at CP. The experience was solid and professional. James understands the local market in depth and he guided us through the rental process very well. Once the property was let the lettings team were responsive and professional. James is not all about the sell and adds terrific value with his insight and local knowledge. He is more than happy to spend time explaining and advising the positives and negatives if you are thinking of letting your property.
2/5
GoogleYou'll notice all the five stars reviews are from people selling or renting their own properties. Rent a property from them is a very different story. They sign you up to the worlds most expensive utility supplier with NO mention of this at any stage. Previously paying £67 a month for gas and electric and am now paying £150-£200. Clearly being paid a commission to get people onto this. Only get back to you if they're chasing you for payment of if its in their interests. High fees for "admin" charges for simple tasks.
5/5
GoogleA very professional service. Lara was extremely efficient and dealt with all queries without any delay. Form filling was made very easy - what is normally a relatively painful process has been made very simple.
5/5
GoogleThese guys are awesome. James Guyton is super-prompt at replying to all my random email queries :) and the property management team are also extremely efficient and proactive when dealing with any issues with my rental apartment. Highly recommended!
5/5
GoogleJack and James worked hard to get us a great price for my flat. They pushed the process throughout. They even kept me calm when panic set in! Many thanks to them both. Also thanks to Elaine my property manager who was friendly and efficient and to Kate who has a wonderful way of answering the phone. I would not hesitate to recommend them.
5/5
GoogleVery nice people, very helpful. They tried theyr best for us to move on the date that we've wanted. You can count on them. We recommend to work with them.
5/5
GoogleNikki sorted out a complicated issue for me. Difficult for me to do much as I live abroad. She did an excellent and very professional job.
1/5
GoogleMy partner and I rented a flat from this company a couple years ago and still to this day it fills our stomach with hate when it crops up in conversation. We had water underneath our carpet and seeping through the walls and for 8 months …
Hi Sophie, I was surprised to hear from you now considering that you moved out over two years ago. I remember the case well and I can only apologise for the issues you experienced. We are agents who work on behalf of the owners of our properties and can only take action as instructed. In your particular case the landlord had sent a surveyor round who had incorrectly identified the cause as condensation which we had no reason not to believe. When you provided a second opinion stating it was rising damp we did everything we could to put things right and from what I remember the landlord agreed to release you from your contract early and paid you compensation for the inconvenience caused. Again I am sorry that you did not receive the experience you expected and for this I can only apologise and assure you that lessons have been learnt. Should you wish to discuss this further you are always welcome to contact me. Kind regards Daniel Monahan
5/5
GoogleThe County Property team have been managing our rental for 6 years and I wouldn't leave it in anyone else's hands. They understand the attention to detail required in property management and don't cut corners. They are always a step ahead …
5/5
GoogleMet with James yesterday and was shown a few properties in Woking, he came across as professional and understood what I was after, excellent service, thank you for your time (and patience!).
HI Cristina, we appreciate your positive review about your recent experience with the Leaders team at Woking. We're thrilled to hear that James was so great throughout your dealings with him in your search for a property. We hope he and the team are able to provide further assistance in your search. We will pass your comments onto the team. Kind Regards, Leaders
5/5
GoogleWe are really enjoying having Bel as our agent for our home, living in another country can make it difficult at times, however Bel is always quick to respond and always goes above and beyond to help us with whatever queries or problems we have. We really appreciate having an agent we can trust to take excellent care of our property, tenants and us - Thanks Bel
5/5
GoogleJames from property management visited a few weeks ago and reported some issues with our property which Heather used to work with the landlord to get everything fixed. Thank you very much
Hi John, thank you so much for your positive comments about Leaders and the team at Woking. We're pleased to hear that James was able to identify some issues and that Heather was able to swiftly work with the Landlord to ensure everything was fixed. We will pass on your thanks and comments to James and Heather. Kind Regards, Leaders
5/5
GoogleWe had James visit today for our property inspection, he's incredibly efficient and lovely to chat to. Remembered our names and the issues we'd had previously and checked they were all resolved. Thanks again James!
1/5
GoogleOverall experience is very bad the staff there behaves very badly and always try to extract money from tenant on the basis of small things .They make my life really hell for one year on the basis that I have not cleaned the property properly . I am planning to sue them in court for there wrong and intimidating behavior.
Hi Saurabh, we regret to hear that you’ve been displeased with your recent experience with us. We work hard to provide a fantastic experience to everyone and so its discouraging to hear that your dealings with us have been anything less than great. I’ve had the opportunity to speak to the property management team about your comments. We can appreciate why you may be dissatisfied due to the fact that proposed costings have been put forward at the end of the tenancy, it can be noted that these have been calculated from quotes obtained after comparing the inventory conducted at the beginning of the Tenancy with the check-out produced at the end of the tenancy; the report identified several items which were deemed to fall under the responsibility of yourself as a tenant. In our position as managing agent we put these forward on behalf of the Landlord as we are instructed by them to do so. If you disagree with the proposed costings that have been put forward you can refer the matter to arbitration. We would like to offer our apologies for the issues you’ve faced and that you feel the service you have received has not been up to the high standards expected of Leaders. Should you wish to discuss this further then please feel free to contact us on 01344758596. Kind Regards, Leaders
5/5
GoogleA big thank-you to leaders for replacing our fridge late on Friday - the same day it broke down. We really appreciate the quick turnaround on this. We managed to still entertain our guests the following day which was a great relief.
5/5
GoogleGreat agency to rent with, they are super fast at replying to emails and extremely efficient on dealing with any issues. Elaine in particular has helped us on numerous occasions over the past 3 years. Would highly recommend.
1/5
GoogleMy partner and I rented a flat from this company a couple years ago and still to this day it fills our stomach with hate when it crops up in conversation. We had water underneath our carpet and seeping through the walls and for 8 months they argued it was condensation. Along with a long string of other incredibly unprofessional and terrible experiences. We ended up getting damp surveyors, builder reports and solicitors who all agreed with us it was rising damp and we were not liable for the damage. Michelle and Daniel both lied to us constantly and it was the most frustrating experience ever to constantly be blamed for their own inhabitable problems in the flat! Having to go to the extent of having solicitors was ridiculous and anticipating court action was not the “first time moving in with your partner” experience that we had expected Never ever again! in response to your comment- again what a pack of lies!
Hi Sophie, I was surprised to hear from you now considering that you moved out over two years ago. I remember the case well and I can only apologise for the issues you experienced. We are agents who work on behalf of the owners of our properties and can only take action as instructed. In your particular case the landlord had sent a surveyor round who had incorrectly identified the cause as condensation which we had no reason not to believe. When you provided a second opinion stating it was rising damp we did everything we could to put things right and from what I remember the landlord agreed to release you from your contract early and paid you compensation for the inconvenience caused. Again I am sorry that you did not receive the experience you expected and for this I can only apologise and assure you that lessons have been learnt. Should you wish to discuss this further you are always welcome to contact me. Kind regards Daniel Monahan
1/5
GoogleDo not deal with this cunch of bunts.. Today I was told that no receipt or proof of completion is required when spending my deposit on utterly trivial and ridiculous items... Avoid like the plague!!! Completely incapable of describing how useless and inefectual this shambles of an organisation is.. culminating in deposit disputes which are still ongoing... SankerW Steve.. Currently disputing several erroneous requests for damage repairs that are unfounded...
Hi Steve, I am sorry to hear that you are unhappy with the service you have received, we always try to offer a fair and transparent service and I would welcome you contacting me directly for me to try and resolve your complaint. I would also like to remind you that we are a member of The Property Ombudsman and if you are not happy with the response from our in-house complaints procedure then you can refer the complaint to them for them to review. Kind regards, Daniel Monahan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Woking has the most, with 304 reviews rated 4.2 out of 5, followed by Newbury with 20.
